Very impressed with the knowledge of the folks that work here and desire to help the customer whether they are new or experienced at what they plan on getting.

Great customer service: Not the first time, but I recently called with a flashing red light problem with my spa. Was told what the most common cause is and was able to fix it without a tech visit to my home. Highly recommend!

Hello, Im not usually 1 to write reviews but I do read them. So we are in the process of buying a home and Raymond is a super person, though we have not met face to face he has gone above & beyond to fix & inspect a therapy pool 4 us. Get this, for a handshake ( those of you that dont know what that means ask your parents/grandparents) and did the work & is still working on it. Very thankful .Deb & Paul, see you soon. :)

So helpfull

Great service, better prices than other local store, very friendly!!

Awesome service..

Great customer service

I have dealt with this store for nearly 25 years. Good service and friendly staff. Prices are are on part with other spa retailers.

So helpful and knowledgeable about pools. They set us up and got us started with our pool chemicals. We thought it was going to be hard and they made it so easy!

Very informative on what chemicals your pool needs

Friendly, knowledgeable and helpful. I got both the information I needed and the proper chemicals.

Always helpful, fast water testing and good in store stock of pool chemicals.

Great place to go for all your hot tub and swimming pool needs.

Doesn’t stand by their work!

They are always helpful.

They dont follow through with ANYTHING THEY SAY THEY ARE GOING TO DO. THEY DONT return phone calls, give you copies of your estimate, and I can say with confidence, but sadness, that they did not do one thing for me except take away my opportunity to have my pool done by a company that actually does work. I called at least 4 times (i know its more but we will stop at 4 to be kind), and NOT once did anyone return my call or do what they said they were going to do. BUT, THEY HAD ALL THE RIGHT THINGS TO SAY WHILE WE WERE ON THE PHONE. I EVEN WENT DOWN THERE AND TALKED TO THE RECEPTIONIST WHO SAID I WOULD GET A CALL BACK. I ASKED HER IF THERE WAS A PROBLEM, AND SHE ADAMANTLY SAID NO. BUT, obviously noone told her about it, because THEY NEVER CALLED. As far as I know there are no other companies in the Roseburg area that do pool installation, and I was happy to wait my turn since this was not a planned job, but I wasted all summer waiting for a company that never even returned a phone call. I never saw any estimate for the job either, although they said they came and did one. And to think we were going to pay them $85.00 PER HOUR FOR THIS KIND OF SERVICE. Im almost glad it happened like this instead of DURING the job. That truly would have been a nightmare. Now we will have to pay someone to drive from out of town to do it. But, you can waste another summer or take the bull by the horns and get it done by someone that ACTUALLY has CUSTOMER service as part of their company motto....wish me luck! Writing this does not make me happy, but THERE is nothing else to say! Sorry Preference. The only preference I see here is for yourself. I wont recommend this company to anyone. 1/5 for the receptionist.

I buy most my pool supplies . The girl who works there is always very helpful and she obviously nows here stuff. Thank you!

Great folks and service, get you what you need, not what they have extra of!

Nice place.

Always helpf6and informative!

Friendly knowledgeable staff

Will Def buy my next spa from them.

Helpful and very knowledgeable

Avoid Preference Pools and Spas, they are very dishonest.

Steep drive and limited selection

Polite