Tony and his team are always ready to go the extra mile and provide the best service and advice. Highly recommend.
Bought a chain saw rhere. Very helpful fks.
I took my 10 year old Husqvarna riding mower to them for service and repair because the local dealer is so slow. After a thorough evaluation, Dean the service manage advised that due to a bent frame, tie rod and other damaged parts, it was not feasible to attempt to repair. This was all due to my abuse of it while using the dozer blade. Dean recommended another Husky of more substantial hardware. I purchased it for a price of my previous mower. The crew at Diamond were helpful, professional and informative.
Had the parts laid out ready to go in and out excellent service
I have done business many times. There repair shop always does excellent work. There sales department prices are reasonable.
Last year I order bearings for my mower,gave them all the info and got the wrong parts and paid a hefty price. Amazon search found the right parts for a third the cost. This year they got the wrong spring for the mower. The woman at the desk is on the phone gabbing away while I sit patiently. Poor customer service even when model numbers are provided.
Good parts and repair desk, very helpful!
They are very helpful and most of the time have the parts I need in stock! A little over priced but they care about business!
Good service got what I needed
Valued me as a custom, took care of my issue while I waited, NO CHARGE; exceptional.
Excellent work. Great with my dogs.
I have always been one to go out of my way to support local business.My husband and I went here Nov 2019 and spent about $10,700 on a side by side and a chainsaw.My husband (a mechanic w/30+ years experience) went here to order a part. This was far more difficult than expected. The onsite mechanic kept insisting that my husband needed bring the side by side in to have them work on it. Finally, after much unneeded discussion that my husband found to be degrading and a waste of is time, the part was ordered.12 days later I called to find out the status of our order. I was told that the part is on backorder. I requested they call me to let me know the status/tracking #.Day 14, no contact about the status of our part. I called another dealer, they quickly found the part, ordered the part and they are having it shipped directly to me.I work for a small business. I understand these are not only tuff times but COVID has made it more difficult for business then ever before. It was not easy for me to write a poor review about another local small business.
They didnt have the parts in stock but they found it online for me. The gentleman behind the counter even wrote the part number and the website down where I could order it from. He didnt have to do all that for me but he still did and with a smile on his face. Great customer service. I would recommend them to anyone.
Friendly and knowledgeable about what they sell. Plus have no problem with talking with you about how to troubleshoot your problems with a product that they sell.
Good customer service.
Nice shop with knowledgable staff and good tools available at a reasonable price. Worth stopping in if you need quality power tools or parts and service for them
Very friendly and good service
Stopped by to purchase a drive belt. The old man behind the counter told me he wont bother to match the belt. Said it was to difficult. I wont waist the gas to drive there again.
They serviced my Little Honda generator. Everyone, I mean everyone was extremely nice & took the time to answer my questions & show me the proper way to start my generator. Ive taken other power equipment also. Very much Happy every time.
It was better than ok, they almost always have the part.
Not trustworthy, do not stand behind their work or agreements. There are better more professional business. The old owners knew what they were doing, and kept their word.
Took my saw and trimmer in for spring service and they did a great job and I got them back quicker than I expected. Friendly and knowledgeable staff
Always enjoy stopping in.
Very helpful.
Nice people and helpful.
Brought in a DR product for warranty repair … I had to question the service manager about missing (not mentioned on service order) consumable item. I was informed “one would be installed before I left” … ?? The repair itself was less than professional in appearance (on a brand new, never used machine) and I can only hope it was done correctly … this was my first experience with this business and it will be my last.
Quality work and always up for giving advice, even for my craftsman equipment that they dont sell.
Have all your power equipment needs at one stop.
They carry a large supply of top quality outdoor tools. .. They also do a great job fixing tools that have takin a beating...
Great people and good price 👍👍😁
If you like dawdling service this is the place for you. High repair prices and lack of a good work ethic will eventually doom your company. But, sadly, I dont think they care.
I have been coming to Diamond Power for over 10 plus years, today I came in to pick up my chainsaws, purchase a new chainsaw and to purchase a husqvarna riding mower. Instead I ended up just picking up my unserviced chainsaws because of the ridiculously rude, condescending, sarcastic, old man behind the counter. My sale today would not have made their days numbers however he guaranteed a I will not return, I will not recomend them and that going to Eugene is worth the trip. This is a great example to not judge a book by its cover, Mister. I went in looking rough, definitely not looking like I was going to drop a good chunk of cash. Your loss.Dont waist your time here, go somewhere that respects the value of hard earned money and good people.
They are extremely helpful, I recieved my part and various other things I needed, I highly recommend!
Nicely focused store with just the right selection and knowledgeable staff.
Excellent Service.
Very knowledgeable of outdoor equipment
Great product line and prices. They are very open with prices as they are listed on every vehicle.
Bought a ride-on mower #grasshoppermowers there last year. Got a good deal and service was excellent!
I honestly dont understand the mentality of these folks. Indifferent and about as friendly as a thistle weed. Wont go back.
I have gotten what we needed there every time. Friendly and helpful people.
Got 8 chainsaw chains sharpened to perfection...
Excellent parts and service, and always helpful when Im in a bind.
Three months to get out mower fixed!
Fast and friendly. Quick turn around.
Usually exceeds my needs. With very little time
If you have power equipment in need of repair, whether your doing it yourself and need the parts or you want to drop it off for them to fix. These guys have you covered.
Great Place to buy parts for tractor
Had everything I needed in stock!
Real friendly and informative
Helpful staff
Good service