Came in to this store to simply switch an old phone over to a new phone that was mailed to my house and turn in the old phone. We just switched to AT&T and had amazing customer service through the Flint store with our other 5 lines. However, Nobody was helpful at this Saginaw location and I ended up having to call the Flint location to have them help me over the phone. We left the store without being able to use either phone (old or new) and were not able to turn in the old phone until after getting help over the phone from another store. We will never do business at this location again.

We came to purchase 2 new phones. My husband walked out with his new phone, & Melissa did a great job by transferring everything from his old phone to the new one. My new phone is being sent in the mail. We were happy with Melissa’s customer service!

The girls that sold me two major purchases, in two days. She is the best employee you have. Smart, answered my questions, and is the best employee you can have. Very much helpful, kind, smart, and in no time, Had my phone a products, running like a Rolex. All in all if I ever got to go back, I Pray 🙏😱 to God, She will be working. I wish I could remember her name. Ganean, maybe. I dont know but she is the best, she sold me two major purchases in two days, And deserves a wonderful raise, or pamostion, or I would give her both. She is the best employee you got. Thank you 😊 for the great customer service 👍🏻.

I used to have a service here and it wasnt at all what I thought it would be. Everytime they would mess up something and I would want to leave they would try to offer something for free which is never free or try to sell me something. The customer service may be nice sometimes but I will never ever go back

They are always so helpful whenever I have questions. Jonathan is my favorite worker 😊 but everyone is very helpful . Its always clean and a Friendly environment ❤️❤️❤️

They added things to my bill, and didn’t tell me about them. Also was hard to get to discount we were entitled to. Not sure I could tell anyone to go there.

Jeremy was very professional, polite, patient and understanding. He made the AT&T experience very welcoming. Even though I bought my AT&T phone and service through a third-party provider. Jeremy took the time to explain every aspect and linked my accounts to make it easier for me. Jeremy is a great asset to the AT&T family! I highly encourage everyone to visit the store on Tittabawassee and witness the great experience that I had.!

Two fellas in lobby very helpful and polite staff both fellas working diligently together to solve my technical issues. Appreciate ty😀

Tara at the at&t Store on Tittabawassee Road knows Her stuff! Thank You Tara and at&t for taking care of me so well!

No good phones for a decent price. When called left me on phone for 20 minutes a woman who works there.

I meant to choose 5, very satisfied, not dissatisfied. Joe was extremely helpful and patient with us. It was a great experience!

This was such an easy, quick stop. Joe helped us. He was informative & extremely patient & helpful with the new phone purchase. It is our best experience we have ever had in a phone store. Easy & painless😁

Very friendly and helpful. Tara was great 👍I hope thats her name.

Trying s new service works good so far

Staff is very helpful. The lady that helped us gave great advice and actually helped us saved somewhere between 60 and 80 dollars a month on our bill. We come to this store every time there is an issue with our phones!

It was a longer wait. But Kristy did a great job listening to us. Staying within Our price point. It was not pushy. Very straightforward and nice. We are and continue to be impressed with our AT&T store.

Pushed to buy a more expensive phone,If we are valued customers where are the free phones. been a customer all my life.

After 5 hour I walked out with a bill that took 5 weeks to get right. Definitely dont use john

Poor customer service. Dont greet you when you walk in, stood there for 20 minutes without being acknowledged.

I would give zero stars if it would let me. Customer service is terrible. Never going back

From :Dan TerrianNeeded help transferring my Data. Mitchell was not only a great help to me but was so very professional and knowledgeable. She was able to answer all my questions without hesitation. They were quite busy when I was there and did not feel like I was being rushed threw . Thank you for everything!!!

On 5/14/20 I went into this store to pick up a smart watch and I was assisted by Michelle. She was very professional, knowledgeable, and very nice. I would recommend this store to anyone looking to get new AT&T products.

Okay, I have a rough week with a DIFFERENT store. Kathy & Jacob helped me tremendously with adding a line and adding cool tech without any hassle. If you’re wanting great service, friendly service and a positive environment, this is the store you should go to. Thank you for making experience a wonderful one. :)

Worst experience ever. My mother is being taken advantage of by these people. Prices are ridiculous. Otherwise the people who work there are nice but policies need serious changes.

Went to upgrade our phones and add our sons to our acct. Our Sales Consultant Kathy was amazing and after a three hour ordeal with a number she never quit, was amazing and kind, and was so knowledgeable. She displayed the greatest customer service that I have ever seen. Love ATT and because Of Kathy and her five star customer service we will be customers for life.

I’ve visited this AT&T location many times and I’ve always been taken care of promptly and with a smile. I worked with Michelle to purchase a new iWatch. She was very friendly and professional explaining the details so that I understood everything clearly. You won’t be disappointed if you visit!

Woman in there knew nothing to help with my new phone. Should know your products and be able to handle all situations

Michelle was very helpful and very knowledgeable. Great customer service, definitely recommend!

Michelle did a swap in the system for my new iPhone that I bought online. She was efficient and friendly. Love my phone. Thank you.

Awesome service and very knowledgeable! Well worth the drive for us to take care of what we need! Joe is great to deal with and very friendly!

My family and I are long time AT&T customers. I came in to buy a Samsung S20. Manager, Mark and salesperson, Kristy both worked with me throughout the encounter. They were rockstars in terms of customer service - both sincere and informative. I will 100% be calling this store in the future with any questions or concerns that I have. Thank you for treating your customers like family.

Very pleasant experience. Michelle was outstanding evaluating my current plan and answering my questions regarding the purchase of a new phone. Highly recommend d seeing her.

Michelle was excellent to work with. Great place and excellent customer service. She helped us with all our family needs. Manager Mark also was very helpful too.

Had serious issues with the Cairo store. Came here and they fixed everything for us. They spent a good portion of their day helping us. I highly recommend this location.

Very helpful and knowledgeable! All of our questions were answered promptly and accurately but our associate, Tyson. Will certainly continue coming back to this location in the future!

Jacob was extremely intelligent on different products that my husband & I were intrested in. He knew the pros & cons for what would fit me vs. what would be the best fit for my husband. He assisted us for over an hour while I got my new phone & my husband whos been indecisive about getting a new phone due to his love for his Active 8 he still had. Hes been thinking about upgrading for over a year. With Jacobs help he decided to finally pull the trigger & upgrade.

CeeCee was so helpful

They are open for business and Tara provided excellent customer service, she sold me way more than I wanted to buy!😆

Fast, friendly, and knowledgeable service.

Outstanding & knowledgeable service! So glad I went to the company store instead of the independent store I visited the prior day!! BTW, the Samsung Galaxy S20 Ultra 5G is AMAZING!!! Thank you!!

Associate didn’t really seem like she wanted to help.

Tyson helped me upgrade to an iPhone 11. I also bought wireless accessories, his experience and knowledge allowed me to get the pair of wireless earbuds for my wife, just in time for Mother’s Day.Thank you Tyson!

Tyson was very helpful and set me up quickly with my iPad. Thank you very much!!!

Salesperson was very helpful and I love my case

Got broomed by a sales person because I had an issue with my phone. They had 2 customers in the store.. Too busy because it wasnt a sale..

I was extremely impressed with the fast & friendly service! I highly recommend this store!!!!

Joe is the best! Make sure you go in, and ask for Joe EVERY TIME you need assistance. He has the best customer service skills.

Nice staff but their was only one representative. She was really nice and helped multiple people at once.

Always have great service.

Curb side pick up.

We were helped by Joseph..he was very friendly, confident, and helpful! My husband bought a new S8+ and Joseph set up what we wanted at the time then made us an appt to finish setup by phone..modified our phone service plan to better fit our needs..its was just a satisfying experience! Were happy 🙂 Thank you Joseph!

There are getting salary, but they didn’t do anything for the costumers 🤷🏼‍♂️

My husband and I went in today to be grown ups and finally get our own phone lines. The very friendly Kristy helped us and we had a great experience.

First off, we were there 2 1/2 hours when we had an appointment. Staff was very uneducated and unwilling to help with features and benefits of new phones. They set our phones up wrong, spent 11/2 hours on the phone with at&t customer service and then told the staff in the store set them up wrong and would have to return. When I called for an appointment there was no manger there and was told they dont make appointments. Funny I had one 2 days before. When I told the d*ck on the phone the issue, he immediately have me an attitude. This place is very poorly ran and should get negative 10 stars. Go to verizon.

Joe took excellent care of me getting me in and out of the store very quickly and efficiently

I am very happy about my service. Kathy was a great sales person.

Very helpful with my problem i had with my phone

The staff was very helpful. Jacob was great however; Joseph was absolutely informative, kind and exceptional.

I never used at&t service before. I signed for two lines and a phone and a worker named Jacob helped us with it. Me and my fren signed for 60$ plans, Jacob did his math and explained that i have to pay 168$ per month. 120$ for plans and 15$ for insurance for phone and around 24$ for a phone. He might have just briefly mention about activation fees but he didn’t explain us about our first bill gonna be 272$ which includes 60$ activation fee and 35$ reimbursement fee. When he was explaining things he wrote down the costs of the lines, insurance and installment for phone on a piece of a paper and came with the total of $168/month. But he just grazed over hidden fees(just imagine when u watch commercials on any medications and when they go through all the side effects at the end). I didn’t quite understand and he didn’t bother to explain them too. I had a new phone on my hand and on excitement i signed the contract. I guess that was a mistake from my part. I should have researched and took my time with it ..but all the people working there please explain all the things when someone walks in the store becz from $168 to 272$ it’s a lot of money. It is ur responsibility to explain each details to your customer.

Been with att for years and the promos are amazing! Kristy helped me and told me about all of the promotions and I did Not leave empty handed 👍🏾

Took care of me fast and efficient

Excellent help. Fast service. Great store.

Pleasant knowledgeable and patient. Soooo glad we came in today. Thank you Kristy.

Good customer service

Jacob deserves all 10s he was great and very helpful

Michelle was very helpful. Great experience!

Jacob took great care of me and had me in and out fast

Great place to work with friendly people I would recommend this store

Jacob was very helpful in getting me a brand new phone

Quick and easy process. Pleasant sales consultant.

Jacob was very helpful and sincere Id recomend him to anyone

Fast & friendly service. Kathy was great.

Fantastic service. Awesome job Kristy

Kristy did a great job and was nice and fast!

Customer service told me I could exchange my brand new, unopened phone at this store that I originally purchased online 2 days earlier. I was told it would not cost me anything since the package was unopened. I told the woman that I simple wanted to exchange the phone, nothing else. I was charged a $45 restocking fee and she managed to slip $8/mo. insurance past me which was clearly not on my original plan. Additionally, my monthly bill is now $20 higher (not including the insurance) after the exchange for the same price phone. This is why I never go to these stores and always purchase online. That way I can see what I am paying for.Now I have to call up the 800 number AGAIN and have them remove this insurance and explain to me why my bill went up $20/mo. since I visited this store to exchange the same price phone. I am so sick of AT&T.

Great experience working with Joseph at the Sagianw store!

Jabob is my hero. Give this man a big raise. Thank you

I had bought the S7 edge about 6 months ago and had to replace it 3 times because of pixels going out in the screen, this is now my 3rd replacement and yet again another pixel went out. I am not happy. 3 phones in the past 6 months and again Im going to have to replace this one.

I was very satisfied with their service so helpful!!

Awesome place to get service. The whole store is helpful.

Very friendly, knowledgeable and prompt.

Rude staff. They make you wait, only to tell you they cant help you, call customer service. I went down to Best Buy and they gladly took care of me and exactly what was needed.

Very helpful young man. Didnt try to be pushy or sell me something I didnt really need.

Not helpful. Was there to disconnect 2 phones and a tablet. Instead our hot spot was turned off

Staff was not very help to my mother and seemed annoyed that she has questions about a phone she was interested in, also the phone selection was very minimal.

We hot a text stating our payment wasnt .madeWe were very alarmed so we went in to ask for help the young guy didnt seem to want to assist in the matter no way. He was sar astic like he couldnt track our check we are sr citizens not stupid. Will not let him wait on us again even if we had to wait an hour to get someone else.

Excellent service was provided by Kathy today!

Kathy was more then helpful!! She was patient and saved us money!!!! I highly suggest her!!!!

Awesome service. Kathy was fantastic!

Well I tried to do it with the 611 it didnt workwhat was in the store my phone rang and would not let me answer it in front of the lady that was serving us so she did whatever she had to and got me a new phone and made me very happy

Joe was very knowledgeable

DirectTv is the best by far, but their wireless plans are ridiculous. And if you want straight answers, definitely go to the AT&T on Tittabawassee

The worker are very welcome and knowledge able.

Amazing service providers ! Highly recommend

Customer service is severely lacking at this store. Every single time I’ve stepped into this store it seems like no one could help me with my issues. Also, just a suggestion to ALL ATT stores, but maybe have a register for customers who’d prefer to pay their bill with an actual representative rather than a bs automated machine. If I could give negative stars I would. Also, I worked in customer service for 5+ years so I get the field. Honestly, the condescending sarcastic attitude is not appreciated. I think I’ll be taking my business elsewhere.

Great experience just switched from sprint

Tara gave excellent service!

Very Smart help. I have been with ATT for many years and will continue.

Cant say enough great things about our experience. We didnt buy anything, but were treated very well. We were splitting a contract among other tasks and were in the store for over an hour. Never once were we made to feel less important, because we werent making a purchase. Troy took the time to handle our account and explain all the details on top of going the extra mile to help me with advice to keep my teenager off her device.

They can be busy at times but I have always had great service from the personal there.