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Backyard Depot
250 Highland Ave, Salem, MA 01970, United States
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Backyard Depot
Comments
Lo
Review №1

Sorry to say I got twice as much wood for the price last year and it was much better wood.

Mi
Review №2

They have the supplies you need at the price you want! Forget about meeting expectations. The service is far above expectations! They might move stone and mulch but it feels like they mountains with meeting timelines for special celebrations!!! We love these guys! Chris is awesome!!!

ni
Review №3

I have been doing business with backyard depot for over a year they are incredible! customer service products, everything very happy to deal with these people!!!! Chris is amazing 😻❤️❤️❤️🙌🙌🙌🍀👏🏼👏🏼👏🏼

cr
Review №4

Amazing service and product! Owner was a huge help and went above and beyond. Will go back for all my backyard needs!

Ni
Review №5

Amazing service! Chris is so helpful- ask for him personally- he manages all of my accounts and more!! Best product too!

K
Review №6

Great products and customer service, the firepits and patios these guys do are so awesome. Highly recommend.

Ar
Review №7

Thanks for the great landscape job cris I’ll be back

La
Review №8

Wow what a great job they did on my patio and outdoor kitchen great job guys and the place used to be mine lol now I’m spending money there

Ca
Review №9

BUYER BEWARE!!!!! Purchased SEASONED fire wood a couple weeks ago and it does not burn without using multiple duraflame quick starts paper and mounds of kindling... I messaged Chris the contact on Facebook marketplace and asked if they delivered the wrong wood as this is not seasoned and he never replied... over $400 for this cord of wood that doesn’t burn!!!! Horrible customer service!

Mi
Review №10

Chris provided expert advice on which products to use and how to install them. High quality products and good prices. Highly recommend Backyard Depot.

Ma
Review №11

Chris made it easy to do my very first installation of a pavers patio. Chris is very professional and friendly, he knows his product to the smallest details. Thank you Chris for help making a great place for family fun.

Za
Review №12

Now under new ownership. Very helpful and easy to deal with. Discredit the older reviews. So far so good on each visit 👍UPDATE: No complaints still. Great place to purchase from. Best ice melt around

Je
Review №13

I had the pleasure of meeting the new owner and he was extremely responsive and helpful!! His wood is clean, he takes pride in his work and what he sells! Clearly knew lot about the right firewood and what it should and shouldn’t be like. Prices were comparable to other places but the quality was better which says you got a good deal!We will be back!!

Su
Review №14

My husband and I purchased a wood burning insert for our fireplace from new owner, Christopher (Chris) DeLand, in December 2019, shortly before Christmas. We both are extremely happy and very satisfied. This was not an easy job, (our chimney was not very straight) but Chris and two of his employees, worked diligently for hours to make sure everything was just right. They called beforehand and were there on time and even did a great job cleaning up. We truly wished we did this years ago as it is so nice and WAY more efficient than our old fireplace was. Best of luck in the future boys and keep up the great work!

Th
Review №15

Prices are decent and good quality

Ja
Review №16

NEW ownership. Our experience was nothing but pleasant. Chris was extremely friendly, knowledgeable, and helpful. He answered our questions honestly and didnt try to upsell us on anything. They have a variety of products including gas fireplace inserts, wood stoves, and patio pavers. Was extremely prompt with a quote for the product we requested. Would highly recommend this business.

De
Review №17

Extremely happy with them! We got our bluestone for a walkway from them along with gravel & stone dust for the base. Good prices. They unloaded it by hand and put it where I wanted.So much better than the big, box stores!

br
Review №18

Prices a great nice stuff quality

Cu
Review №19

Chris was great to work with. Helped me at all steps of my project.

Ro
Review №20

I just called and got a friendly sounding guy. He was polite, called me sir, and gave me the price over the phone. His price was slightly better than Northeast. Ill prob use him. Doubt Ill have any issues.

Ja
Review №21

Terrible business!! The guy is extremely slimy and tries to overcharge you at every turn. He won’t give any prices over the phone forcing you to come to the store. He sold us a product that was for a stone wall for our patio floor then did a bait and switch for a more expensive product. He charged us $800 for 11 sq ft of standard blue stone that sells for $250 a pallet. Beware!

Jo
Review №22

Update 4/22/2020: while I have not been back since my original post, my neighbor was raving about his experience last month. Looking at some of the new reviews I see that there is new ownership. Updating my original one-star review to a five-star review based on my neighbors remarks. not fair for the new owners to be saddled with the reviews of the old.Original post April 2017: (1 star review)I called to order three landscaping products. After placing the order the gentleman hung up the phone before we could discuss delivery times. I called him back to then discuss delivery times and was told he can make anything happen and would give me a call back in an hour to discuss details. Never received a call back and again gave him a return call the next day. I called 2 more times before our first delivery was made. So I ordered 4 cubic yards of the material, I only received 2.5 cubic yards. So at this point I was shorted on my first delivery and was still pending delivery of the other two products. Based on my prior conversations on the phone I knew I wouldnt be able to keep him on the phone long enough to accomplish anything so I decided to drive down and speak to him in person. When I arrived, he had no recollection of my other two orders and refused to entertain the fact that my last delivery was short. I wanted to walk away right then and there but was on a time crunch for the project and had equipment rented that was costing me money every day. I had already called other gravel yards who were booked up for the next two weeks. So with this in mind, I continue to proceed with this un-reputable business. From there, he continue to promise delivery dates and continue to fall short on those promises. Again I had to frequently call him in regards to delivery time and each time I called him I had to remind him what products I ordered. After a few heated conversations where he threw multiple temper tantrums we did end up getting the majority of the product we requested. It is important to note that I was so frustrated with the whole experience that for the last step of my project where I needed one cubic yard of paver sand, I went down to Home Depot and bought the full cubic yard in half cubic feet bags. It cost me a fortune but not having to continue working with this company was well worth the price.

To
Review №23

Great stone at great price!

Le
Review №24

BEWARE! BEWARE! BEWARE! You’ve been warned!

Information
2 Photos
24 Comments
4.3 Rating
  • Address:250 Highland Ave, Salem, MA 01970, United States
  • Phone:+1 978-741-0088
Categories
  • Landscaping supply store
Working hours
  • Monday:11AM–4PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Planning
  • Quick visit:Yes
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