Great place! Very accommodating staff.

I needed to buy a very simple phone for my mother. While I was looking a young man name Tristin offered to help me find what I was looking for. He was a blessing!He gave me the phone I needed and help me get the discount that went with it . Helped me activate it too. Thank you Tristin!!! Best Buy Bouquet cyn

We needed to purchase a replacement computer and the sales staff was very knowledgeable and informative. The young man in the GeekSquad that set up the computer was totally amazing and extraordinarily competent and made sure that we understood and were happy with everything that he had set up. His name was Tommy, and I would highly recommend him to properly set up your new equipment.

A Must go to if your shopping the in store displays are so helpful and the devices all can be demonstrated in front of you. Also great place to shop for gifts for any occasion especially weddings! Nice photo frames.

Noah in Geek Squad was great! Excellent customer service and friendly. I have always had a good experience in this store! Well managed.

Great for last minute electronic necessities if you can’t order online, this Best Buy always seems to have what I need in stock. Ordering online and picking up in your car is easy here because the lot is rarely full.

Excellent experience, Austin, Damon, and the new Store Manager Jordan went above and beyond to help me, even if it doesn’t come thru, I appreciate all the effort and help!

I went to the phone section.Since I could not find the item I was look for I asked the employee for assistance.She was very rude and ignored me and another customer who was also waiting for assistance. We waiting for over fifteen minutes until another employee (could have been a supervisor) came over and asked if he could assist us. The entire time she was moving at a snails pace. Either she was new and didnt know what to do or was just not interested in assisting customers.When I described what I was looking she stated that they did not carry the product. The other employee who assisted me immediately walked me over to the shelf where the product was located.Poor customer service.Your employee was a heavy set blond female and wore glasses.

Great variety of merchandise, excellent specials and prices. Excellent Customer Service.

Recently I purchase microwave and I used for little time and after the microwave stop work so I went to best buy store the manager for Valencia best buy store he tell me the microwave dont has warranty, best buy not providing good costumer service.

Ordered an expensive stove and had it installed. It’s a 5-burner stove gas range, but only 4 stove burner parts were delivered and installed; and the stove puts out gas when started. The installation service person said they’ll be back in a day or two to finish the install once I receive the missing parts. He also charged me $95 for a gas-valve adapter even though I paid $100 for the gas installation kit through Best Buy. Numerous phone calls later, and hours wasted, and multiple wrong parts mailed to me, installation service finally came over 4 weeks later(!), and they didn’t even know why they were sent, said parts were wrong, stove puts out too much gas and needs to be replaced. It’s a hazard. Said Best Buy “will call me in 5 to 10 minutes to set up replacing the stove.” 3 hours later never called. Spent an hour on hold with Best Buy trying to get a supervisor to fix the situation. Never could. Told supervisor would call me, but they never did. Terrible service, rip off, and will probably have to sue. NEVER buy from Best Buy!

Michael in computer dept was Awesome. Got me hooked up with a really great printer and a few other items as well.... also answered all my tech questions.... Nice to shop at a place where folks know the products and are able to answer questions......

Great customer service. Just not a huge selection of drawing tablets

Humberto was very helpful. We didnt find what we were looking for but know staff is there ready to help, all you need to do is ask.

I wanted help of geek. The front desk was very informative and set me up a visit of my home by one of their technician. He was on time and quick to solve the problem. Thank you geek

Its best buy what more can I say they didnt have a large selection of home receivers but thats understandable with all of the all in ones coming out

Employees I talked to were helpful and knowledgeable. No complaints here.

I cant really complain about excelent customer service, the greeter helped with directions and the computer part I needed (PP Ram) was in stock, and the return policy is always a plus

Tried to get a Samsung smart watch.. no helo at all. 1 worker in the phone section. He was helping someone and 3 more were in line waiting. After 30 mins and no other employees askijg if we needed help, I walked to the watch display to see there all sold out. Left. Not worth the visit.

Good service ..But the selections is actually less now

Instacart for best buy was so easy!

People are very nice and helpful that work there.

Excellent service friendly staff they went out above and beyond to help us.

They are always stocked with plenty new state of the art electronics and knowledgeable service technicians.

Josh is super helpful and knowledgeable in his field. Definitely will come back. Highly recommend you ask for Josh as soon as you come in.

Very helpful employees. Knowledgeable.

Low stick.. but the staff are great

Came in to pick up an online order I went in two different lines and when it was my turn instead of letting me know that I had to wait or that theyd be back the kind of just walked away I did find a helpful employee who was able to help me out choosing a screen protector and installing it on the phone thank you for that but I would really make it a point to the employees to at least communicate with clients even if you dont have the opportunity to assist them then and there

Every time I go into this Best Buy every employee is busy or is rude if I ask for help. Today, two employees were just standing at a register talking and when I asked for help the guy seemed a little rude and said we will help you in a minute and proceed to talk with another person. So now there were three employees talking and to me didn’t seem like they were doing anything. After a couple minutes they told me to go to geek squad to get the screen protector on that I wanted. The people at geek squad were pretty nice not too bad but still overall every experience here hasn’t been the best. They always seem to be really busy and talking amongst each other instead of helping out customers.

Warranty issue everything went well. Problem solved.

Tried to buy galaxy s7plus tablet and nobody would help me so i came and the same results so Ill just buy it from Amazon

Got what I need as usual, spacious, good parking, friendly and your not forced to wear a mask 🇺🇸🇵🇷

Although they ultimately didnt have what I wanted, the CSR was more than helpful and tried to find what I needed at other stores, online, etc. I highly recommend this Best Buy!

Went in and out in a jiffy. The line moved quickly once inside the employees are making sure there is social distancing going on and the correct amount of people inside. Its not over crowded and the checkout lines move very fast. They have some good deals going on. Went in for a Roku stick as other stores didnt have them in stock.

It took a long time to get help, although once I did, she was professional and courteous

Overall they have what you may be looking for. Not as stocked as pre-covid but if you have a general idea of what you are looking for they most likely would have it. Also you can check out the laptops to compare if you were in the market for one for work/school. Customer service is hit and miss depending on what department you are in. Seems like I had to interrupt a floor meeting to ask a question.

The services and offers of electronics on internet have reached this place, it seems empty and without products in stock and its customer service has decreased a lot

I received a lot of good help at this location. Everyone was helpful, nice, and if they didnt have what I needed they provided professional advice. 👍🏻

Sarahi’s costumer service was very good and she was very helpful with helping me find the right computer!!

Ive spent alot of cash here lately. lol. pc building is addictive.

HORRIBLE MANAGER NAMED BEN. AKA CUSTOMER REPELLANT! I was treated excellent with a large purchase in TVs and then went to computers to buy 4k monitor and laptop where I was also treated EXCELLENT by the guy working there. The sales guy told me he could get me a discount on this $600 open box 4k monitor with no power cable. He called Ben (who greets people poorly at the door) to approve a discount. The monitor was in B-C condition. He reluctantly tells me he can knock off $100. I kindly asked if he can go a bit cheaper. He replies with an attitude that he can sell it to me for higher price. If I felt he was genuinely joking I would have laughed. He was being a you know what. My request was merited and would have still bought at $500 if not for his snark remark. Best buy can do without! Walked out and bought NOTHING. They lost 3 large sales. TV, monitor, laptop. Good job Ben!

Horrible store, rude and horrid staff...soooo unfriendly and literally do not know how to help customers out at ANYTHING.

Decent selection of items. Quick pay line.

It was a clean store. Social Distancing & Sanitizer everywhere! Associates were very friendly & helpful! Will definitely be back!

Good store for electronics products.

Its Best buy 😁

Excellent in every way. I have bought several products from BB including my plasma TVs. I bought an LG fridge Online and delivery, install and haul away of my old fridge was excellent and quick. Love Best Buy, thank you!

Went in to checkout the Surface Duo 2 but it was locked with a pin code. Nobody know the code or how to open the phone so I could check it out. Bummer

This has been the electronics store for my whole life here in Santa clarita. My only problem was that they didnt have an Xbox one controller the last time I went when I needed a new one. At checkout I asked the cashier if I could order one, paid for it and it came 2 days later.... not preferable but its a good option for what they dont have

Bought a printer here 2 weeks ago. Salesperson want to pushy. In fact he just led me over to the printers and walked away. Decent prices good selection.

Professional and very helpful.

No longer doing vehicle audio installation.

Picked up some items using the curbside pickup. I think they could provide a better explanation of how this process works and what youll need to obtain it. Ideally, youll have a smartphone for you to identify that youre at the store in a particular parking spot, then you wait about 3 minutes for them to come out. Youre then supposed to show them your phone which shows a code (a subset of the order number) to prove that youre authorized to pick up the item. In a COVID world, theyre not really checking IDs - but they are checking paperwork. At this Best Buy, they took a minute extra but didnt bother to verify my paperwork.Another time, I went to pick up but my phone died, so it took forever to get my item. I didnt have the order number, so they tried to lookup my order from my phone number (but it wasnt associated for some reason) - so I actually had to wait in my car to charge my phone again, just to get the order number. That said, once I could prove this was really my order, it was quick and painless. But it needs work.

Not a good best buy to visit. Go elsewhere.

Terrible service overall, had a instore pickup scheduled but it was cancelled a couple days later by the company for no reason. Awful business overall

Geek Squad was swamped but they were thorough and listened carefully to my questions.

Very polite and helpful. Was in and out with no problem.

Saw something I wanted, and it was on sale. Went to the store the next day and they didnt have it in stock. Checked online, and it was$30 more.

Weve purchased a couple large items here, a refrigerator and washer and dryer. The delivery guys are nothing short of amazing! Great experience, every time! Oh plus we got zero interest for 18 months, yay!

They had me going to 3 different locations for nothing!

Very helpful. Very well educated in the products sold there, and in informing the customer so that they can make an educated decision on what they are going to buy.

This is by far the worst store for a best buy I have ever been to. The manager is beyond rude and lazy. I went in to place an order for car audio, paid in full and ensured I had everything ready to go for the order to ensure it could be installed. Two days before the installer called to explain that he did not have all the parts and the person who ordered the radio to the store did not check to make sure the product could even be sold. I was told that I would receive a call back from someone at the store to let me know what they found out about my order and if I was still to show up for the appointment, only to have an email sent to say they cancelled my order and that a refund would be issued. This is truly were the complete lack of intelligence came from this stores location, this stores manager, and this stores employees. I called 9 times to the customer service number, on the 9th call after each before said they had gotten it taken care of (of course that was never true nor taken care of) I was told on the last call that the store is the only people who can take care of it. It took (not kidding) 5 days of calling the store to get a hold of a single person, in which to get anything done I had to demand a manager 5 times before the manager took 40 minutes to get on the phone. Following the start of complete lack of professionalism with their client so far, the manager could not even locate my order for another 30 minutes. Following there was no apology for the complete lack of dealing with my issue for the last 6 weeks and the complete failure of his store to preform a transaction properly, he was rude, short, and believed to the point of stating outright that I was over reacting to having a 200 dollar transaction put on hold for 6 weeks despite the cancellation without my permission, nor notice, the fact that my transaction wasnt even processed till 6 weeks later, no one reached out to handle the transaction in limbo and I was treated very rudely and very poorly. Do not make a transaction in this store if you think there is EVER a chance you might need to return, you may never see your money, and the manager will make sure to belittle and insult you as much as possible in the process. WORST CUSTOMER SERVICE EVER. Best Buy has lost a customer for life, based on the incredibly low standards held to a store in a high population area. Literally could buy from Walmart and get better customer service, better help in store, better customer service phone access, better employees who actually answer their main phone number during business hours, and certainly overall a more professional staff.

Great customer service;

I had an electronic item that I need to return. I bought it earlier in the day from Best Buy in Palmdale (Ugh..dont go there), dirty, lots of vacant shelves and super crowded, and a low rating of 2.5. What a contrast with the Santa Clarita store, a rating of 4.2. No hassle returning the item, my clerk was very helpful. The shelves were bursting with merchandise, and one other thing, I had no idea that Santa Clarita was such a clean and shiny city, lots of trees, well maintained roads, lovely homes, shopping galore. I had only passed through Santa Clarita on the freeway, never stopped...now I will.

Still the best for electronics!

Went in to purchase a router and modem for my home. The salesman was very knowledgeable and helped me pick the right equipment. He did not try to sell me expensive items I didnt need. Went home and installed the new Wi-Fi set up and it is running better than ever.

Great customer service! Always a good experience at Best Buy!

Not so good but Best Buy is guess tried but first tv broke and then the second tv we get all the way home and open it up and there is no remote like come on now gotta drive all the way back

My good friend got a Xbox. From them and they always have best price and they have everything you need in one store.. They are the best for anything you want in electronics!!!

Pick.up my 50 Samsung TV. Easy as it is. Didnt encounter hassle at all. 😎

Good selection of items. Little confused as to which line was for checkout or customer service at first. Once I figured it out, it was fine

A little of everything. Very knowledgeable.

Everyone was very helpful and courteous. We found exactly what we were looking for and more.

Curb side pick up went super smooth and quick.

DISCRIMINATION AT IT’S BEST!!!!! I am a minority. I have been in this store twice with the same experience... Waiting for service for over 30 mins. I am ignored while others who come in after me are asked if they need help. They won’t even make eye contact with me, let alone service me. I am disgusted by the staff here. THEY SHOULD BE ASHAMED!

This place is the nicest Best Buy I’ve ever been to. I brought in a product I originally purchased a few months back that consistently kept breaking. At first I had very little luck trying to exchange the product for one that works due to the fact it was purchased so long ago. Then the manager Michael graciously came out to speak with me. He explained things in a way I was able to easily understand and relate to. Then he went above and beyond. He went and found the product and swapped it out for me! I was very impressed by the way he handled the situation! I have spent many years shopping at Best Buy. All across Los Angeles county. This location by far has the best customer service and an excellent manager that clearly cares for his customers. Thank you very much! I will be shopping at this location exclusively from now on!!

I bought a microwave and install services from them two days ago. Geek Squad came in today and installed without a hitch! Completely different experience with Home Depot.I am very satisfied and very relieved I now have a microwave in my kitchen.I will recommend friends and family for major appliances with Best Buy.

Excellent COVID-19 protocols...I needed an HDMI cable and was able to speak to a representative in 5 minutes or less. Got what I needed includeding a printer and out the door in less than 15 minutes.

They have a TON of TVs there right now. Not very crowded,surprisingly. Everythings easy to find

Not bad at all. Good customer service

Love best buy is they dont have what you looking for in store then theyll order it for you

Very helpful and knowledgeable people. Best tip, take time to also consider deals, not just appliance features. Be holistic

Best electronic store good customer service

The young lady who installed my screen protector on my tablet was friendly. She did a great job. The price for this service was half of what I expected. This installation was pretty quick.

Great deals constantly and excellent customer service not much else to say it perfect

Great place to find whatever I need or want. I would recommend anyone this Best Buy to go and really ask for help of any kind and you will be helped to the best. Telling it with my experience so many times. Staff is very helpful and I have been going to this place for quite some time.

I needed to drop off some old electronics for recycling and the staff was very helpful in assisting me with that.

Total tech support covered all costs to install my dash cam. Inhailer did a great job. For that I give 5 star, but I dont like the controversy policy of making communication by phone almost impossible. I give that 1 star.

I liked the older set up a more Canadian version which made the best buy different from the Americans but now they made in the same I mean its a good place to buy electronics that your usually looking from (like the grocery store for tech and appliances) but sometimes they dont have a specific thing youll have to go somewhere else and local. But hey there usually good because they make you pay good. Its fair

Don’t bother preordering games from Best Buy. My order wasn’t ready when it was supposed to be. My game was payed for, as well as me being under the impression that I would get to choose my steelbook cover. Not only did i have to wait a long time to get cyberpunk, they made it a very difficult, and stressful situation. “Curbside pickup” included me having to go into the store to resolve my issue about why My game wasn’t ready.(It was)I did not get to choose my steelbook as was advertised on the website and part of the reason I ordered through Best Buy. Instead they said it’s a random steelbook that’s going to be mailed. Come to check the address ok file and it’s not the one I had put. At this point I’m very disappointed with how this preorder was handled compared to previous orders not only here but at different stores. At this point I’ve been here over 30 minutes trying to resolve this. I’m thankful the worker Stephanie was as patient as she was with my frustrations, and she’s the only reason I wasn’t more upset than I was. It wasn’t her fault but she did what she could to help me out and it’s the only reason I rated 2 stars as opposed to one. Regardless, for a “curbside pickup” I had to go into the store, get my problem resolved, waste my time, and finally get my game before I left with no steelbook since apparently that’s being shipped now. This has been the most I’ve ever had to go through for a game pickup and I’ve lost confidence in buying preorders from Best Buy. If nothing else, not from this location.

Staff is kind and helpful and the price of product is reasonable and I highly recommend to use the geek squad for your pc or laptop problems you have. Don’t waste your money at other shop.

I just bought a new phone with cover protection and Melvin helped me to find my desired phone. He was very nice and helpful and showed me their unlocked phones and explained clearly what would be the best choice for me. He is super helpful even there was something that I thought I should go to customer service to get help for but the girl who was there (I think her name was Ariel) had attitude and could not help me at all, she even couldnt understand what had happen even though I explained it 3 times! But thanks to Melvin who helped me about that issue as well, also there was another lady that I dont know her name but I think she was a manager or something because I saw Melvin asking her questions, she was very nice and helpful. Thank you best buy for having them in your team :)

A very long and frustrating experience with a TV set I bought at this store back in 2018 almost got me to the brink of throwing the dam thing at their store front was solved with a phone call and an email to the store manager Mike Kugel and Kim her VP.....I ended up buying a much better set, that costed me 3 times the previous tv purchase, but it was all because I was understood and treated.....Thanks again.PS, what most of us dont understand is that been on survival mode most corporation had let go professional, experienced and more expensive staff and replaced them with some although most try to help, not to par with what we used to experienced in years past.....be patient, its hard for all of us now, let us not lowblow just because we have the buck at hand

Its a no brainer, my go to for anything electronic.If they carry it and you find it cheaper somewhere else they will price match it. Why deal with deliveries fees and porch pirates!Rewards program is solid.

Our local Best Buy is conveniently located with ample parking. Join their club and wait for the special deals.

Sony wireless Blu-Ray player! 👍

Had what I needed. In and out quickly.

They talked me out of a wifi extender. I appreciate there being honest about it.

I ordered a kids tablet promoting that it came with the bumper. I need the bumper because the tablet is for my son. Once I showed up to do the curb pick up on the box stated what it was missing but it didnt say it was missing the bumper. I went back and they told me that on the box it said it was missing the bumper which no it didnt and he said unfortunately they couldnt give me a bumper (case) and that they didnt carry them he said if I wanted a refund Im very disappointed with the service at this best buy I have never had a issue with the one in Oxnard ever. Just warning anyone that buys there before you pay for your product make sure it comes with everything that it states it comes with.

5 people to make one sale on a tablet🥴