The best car buying experience I’ve ever had.Fernando Garcia helped me from start to finish. He’s a true professional. Gave me a good deal. The entire process took less then 2 hours. Highly recommended sales advisor and dealership.

I went into Kia of Valencia just to look around and came out with one of the best experiences I’ve ever had buying a car. Fernando was exceptional! He was patient and worked hard to get me the best deal and fit for me. He made me feel comfortable as I do not like the car buying process. He was attentive to what I was needing and asking. Kyle who is the manger was also awesome! He really worked hard to get me the right fit for my budget. Thank you to them both and I will be back when I am ready to buy again! Good dealership. Not pushy at all!

I was very pleased with the service Fernando García provided during my new car purchase. He is very attentive, welcoming, knowledgeable and will get your questions answered. If you are looking into getting a new car don’t hesitate to ask for Fernando in order to have an amazing shopping experience. You will be leaving satisfied and happy with your new car!

Laura was awesome and got me into my dream car. Jose was great with the process as well. Very good dealership experience. All were very friendly, never overwhelming or pushy. The owner even took time to showcase some of the gadgets on the new ride.Cant wait for my boys to see it tomorrow morning.Thank you to Laura, Jose and Karl for the great experience!

Extremely pleased to have worked with Carlos, Laura, Omar and especially Levon (sorry if I forgot anyones name) for working out a nice deal to step up from the Stinger GT to GT1 with the same exact color configuration inside/outside. Very friendly, easy to work with and a pleasure to do business.My favorite dealership! I used to work with brokers and Ive given up with the terrible experiences I had. Much more prefer working with the great staff at Kia of Valencia. Thank you so much for really making it a GREAT 2021 for me!! Also want to say thank you to Mary from the service department for her prompt and friendly service. If you buy a stinger make sure you get the GT1, trust me its so much better!

Best car dealership experience I’ve ever had. Harrison was so welcoming he met every accommodation I needed flawlessly. No haggling they got me a great interest rate. I’m so happy with my experience with Harrison and Levon his manager I will be sending my friends here for more cars. I will also be a return customer.

Worked with Aimee and Kyle and got an amazing car! They made the process easy and quick! Great customer service skills. I love that they feel like a family. Thanks Kia! See you soon.

Daisy made my first car buying experience unforgettable. She was extremely knowledgeable about the vehicle and the entire purchasing process. The manager Jose answered all of my questions sincerely, providing me with a level of comfort. Overall there was never any pressure. I look forward to enjoying my new car and many thanks goes to Daisy and Jose.

Jose Lopez and Laura were so helpful and accommodating. Jose helped us find the perfect car for our growing family and was able to work with what we had in order to get us what we need! They were so friendly and easy to talk to, they made the whole process SO easy! We were in and out, which was great for us! I forgot my driver’s license there and they had it expedited to me next day so that I didn’t have to drive back, amazing customer service! Overall we had a wonderful experience and I would absolutely recommend to anyone looking for a new car!

Go see Fernando at Kia of Valencia. Great guy and great experience. He helped me pick the right vehicle for my family. Being from Fresno area which is 3 hours away, made the process super easy and fast. Happy with our new Telluride

Laura Sandoval was FANTASTIC. Wow this process couldnt have been smoother. They had the exact car we wanted to lease, and Laura took care of everything. Im so grateful Kia of Valencia was able to deliver our car directly to us. Thank you Laura!! No haggling. No surprises. The best experience Ive ever had.

After to several salespeople at several dealerships, my husband and I are extremely satisfied with Kia of Valencia. I worked with Ms. Aimee Fishwick. She was extremely responsive, transparent, and really went the extra mile to assist us during our car buying experience. No pushiness, or being vague and took us as serious car buyers. The dealership itself was extremely clean and accommodating. Our entire car buying experience was better than expected and for this I am grateful. We highly recommend Kia of Valencia. I look forward to working with them again in the future.

10 STARS, Fernando Garcia was awesome. He is my new car guy and definitely buying from him in the future, Professional all the time. Looking for a new car? GO SEE FERNANDO at Kia of Valencia

Had a wonderful time at this dealership. They were quick and friendly to me. They helped me purchase my 2020 kia optima and I couldnt be happier. Thank you to Laura for your help and her team

I purchased a rare luxury vehicle from Kia of Valencia, without seeing the car in advance! I was nervous about the transaction and the car not being in the condition I expected as the deal was completely handled via the phone. Carlos was my salesperson and Kyle assisted from the management office. Together they were very helpful and very thorough. Literally the day after the deal was completed the car arrived to my home some 1,000 miles away, and the car was/is perfect. I couldnt be more pleased with the outcome and I highly recommend Kia of Valencia, especially if they have that rare car you are seeking.

Very pleased with my first purchase experience @ Hello Kia. The staff was super friendly and helpful. I had several questions and they answered them all quickly, and most importantly very straight forward. Carlos was my product specialist. He was very personable and provided an easy low stress purchase environment. Jose was our manager and he was very easy to work with to get a deal all parties were happy with. I highly recommend this team. I’ve purchased many vehicles in my life, this was one of the best in dealership experiences I’ve had. If a Kia is what you’re looking for, you’ll have great success doing business here.

Just leased a Forte from Kia of Valencia, the process was made very simple and painless due to the great customer service I received from Omar Abuzaid. He was very easy to talk to and was able to address any questions or concerns I had throughout the process. He also walked me through getting my phone connected to the car and some of the features I wasn’t familiar with.

We had the best experience with Hello Kia! We went in randomly in March 2021 looking for a Kia telluride and we met with Carlos and Karl, who went above and beyond to order the exact vehicle we were looking for. We had a smooth transaction with a customized maintenance plan. We’re very grateful and thankful for an amazing team who really care about their clients and community. Thank you for helping me to order one without traveling out of state!

Came Here To Check Out My Dream Car & Walked Out With My Dream Car! Mitchell Horowitz & Levon were 2 of the most caring & knowledgeable people I’ve met in a dealership! They were very courteous & extremely helpful, they actually care about the buyer & go up & beyond for someone. They helped me out so much & got me into my dream car! I highly recommend this Kia if you’re looking for a new car! Trust me you won’t regret it!!! Thank You Mitchell & Levon for Everything!!! 🤝🙏

Very nice and willing to work with you no matter what. Laura helped a ton and got a great deal for us thank you!

HIGHLY RECOMMEND! Moises really knows the details about Kia car features and functionality. He provided clear guidance and an overview of the Kia K5 features. So friendly and patient. Jose assisted us with the finance aspect and worked so hard to get my daughter (a first time car buyer) financed with a great rate. We were ecstatic when Jose called 3 days later to tell us he found an even lower interest rate, which means big savings for my daughter. Great and friendly team to work with. They made it a great experience. I would give them 10 stars if I could.

Words can not describe the experience I had today. My husband and myself were looking for a new ride for the family. We were approached by Nico, friendly, knowledgeable, and extremely professional. We left that day interested in Kia just because of Nico. We came back two weeks later ready to shop again. Not only did Nico remember us, he remembered every detail what we were looking for. After deciding on a Telluride, Nico brought us to the office to review terms. We were introduce to Jose, his knowledge and experience was very impressive. Nico and Jose worked extremely hard together get the sale price we were comfortable with. I have to say, I have never been more impressed with a dealership. Thank you Hello Kia for having amazing staff!

Took my car in for basic on time oil change. After waiting for two hours was sent a text saying my car needed immediate attention.They said air and cabin filer were extremely dirty. I was in there 5000 miles prior with brand new filters. Please explain in 5000 miles of city driving that I would need these filters again? My last invoice was clear of all services needed and with video showing everything being new!! I questioned why and couldn’t get an answer. This dealership will try and sell you things you don’t need. Stay clear of their Unethical-antics!!Don’t be prayed on and ask questions!! I’m sure you will get the runaround. Dealers like this who practice bad behavior with lies and scare Tactics should be looked into. It’s no surprise that this dealership has changed their name to deceive you that their practices have changed, not in this case. A sheep in wolfs clothing! Stay away!

Ask for Laura Sandoval! She contacted me to make the appointment, sent me pictures and videos before so I wouldn’t wast the drive AND made sure the vehicle was washed and ready for a test drive. The moment I walked in, I was already handed the keys for the test drive. Buying the car was a even smoother process and made sure I was taken care of.

Kia of Valencia is one of the WORST DEALERSHIPS ever!!! Their brand promises fail to be delivered upon in reality at the dealership. It is truly sad when an exciting new brand comes to a market and frames their approach as if they are going to be the real alternative to all of the things we hate about buying a car from a dealer, only to be just one of the bad guys in an already overcrowded market. I actually bought my vehicle at another dealership and wanted to get it serviced closer to home. After their horrible customer experience, I will happily drive to another dealership or mechanic. Hello Auto Group, their parent brand, should be ashamed of its false core values, which appear to be only a public relations sham.

I am very pleased with Kia Valencia! My husband and I been looking for our Telluride SX. Thankfully they had it on the lot. Amy our sales representative was so nice and sweet. She made our purchase very easily and she was very informative. We appreciate getting an amazing deal from Amy, Jose and Laura! We will definitely be referring friends and family. Thank you Kia family for our beautiful car!

Definitely the easiest and faster car buying experience I’ve ever had. Omar was great! I recommend anyone looking to buy a Kia to ask for Omar. He made the process simple and made sure I was happy with my new car (2021 Kia Stinger GT2). Very friendly and welcoming environment at Kia of Valencia. I will be sure to return for any of my car buying/leasing needs. Thank you!

A really great buying experience. Very simple, straightforward, and not a lot of nonsense. Daisy went through the whole process quick and easy. I also got a really good deal. If you are in the market for a KIA, you have to come here.

I came here this Friday the staff was very professional I got a 2022 telluride and if you are looking for a car highly recommend.

Great experience. Jose and Moises helped me get the car I really wanted. I am very thankful for their help. First time I have enjoyed buying a car!

I have been a car owner for nearly 50 years and have purchased from most of the major car brands. Typically, the hot and heavy courtship during the car purchase process ended as soon as I drove the car off the lot. Afterwards--especially after the warranties expired--I was given a cold shoulder and subjected to less-than-stellar service. I tend to take my vehicle to the dealership for routine maintenance and repairs, but after a horrendous experience with Galpin Ford, I stopped doing that. I also stopped buying from Ford. My Kia purchase from Glendale Car Pros went smoothly, and it was a great experience. The rude and sub-par service I received from them after that was not. I then decided to try Kia of Valencia. Best automotive decision I have EVER made. Everyone here is amazing, friendly, and professional, from the person who greets you to the service techs to the sales people. I have taken my Kia here three times now, and each time has resulted in a reasonable maintenance invoice accompanied by a video by the service technician detailing the work that was done and the general status of my car. I love this and appreciate it. Based on my experience here, my next car will be a Kia, I will purchase it from Kia of Valencia, and I will continue to have my maintenance done with them. Kudos to this fine dealership for making it pleasure to do business with them.

I just bought my first car from Jose and Moises and they were the most helpful people. I had a great experience and recommend anyone coming to this dealership to look for them. They gave me exactly what I wanted at the price that I wanted. Thank you again!

Wonderful experience at Kia of Valencia. The staff was wonderful and extremely knowledgeable about the vehicle I was interested in. My salesperson Daisy worked with me to get the exact car I wanted and The manager Jose was just as good. Excellent service, would absolutely use this dealer again for future cars.

This is the review about their service department. I have used this place several times including oil change, tire rotation, etc.Their new system of showing video footage of their work on the service is a great idea. This will help improve customers trust on their job.I have had a chance to work with a few service advisors. Mary is a great person that you will like to work with. She is very kind and listens to the customer what he/she wants. I requested to skip checking of the engine air filter as I recently replaced it by myself, which she made a note passing to the mechanic. When I picked up the car after the job was done, she also went back to the garage to adjust tire pressure to the nominal number that I requested to.However, Danny was sort of opposite, and more likely to force me to accept what he wanted to. For the same request of about skipping inspection of the engine air filter he said it would only take 5 mins so had attitude like whats the big deal about doing it. So he actually declined my request. Felt bad. Actually the video later showed the mechanic displayed the air filter after removing it from the air intake. Besides the wasted time, no need to add tear and wear for something that is unnecessary. Moreover he asked to get an additional recall job done before he released my car. I said I liked to focus on the original job, so next time would be better for the recall work. I said I needed to pick up my car as soon as possible. But he forced me to take it by saying I would report to KIA that you decline this recall work. Any job takes time, and recall job would need to be spent significant amount of time to complete the job correctly. This person kept saying this recall job also does not add any time!?. Based on these consecutive interactions with him, I was under the impression that Danny does not respect much the customers need or input. Without this experience, my rating could be better.

You hear a lot about wanting to give negative stars, however this is not one of those times. If I could give Kia of Valencia, specifically Daisy, client advisor, and Jose, manager, more than 5 stars I would. After car shopping for several days, Kia of Valencia had the best inventory and up-front prices that I could find in the area.After several phone calls about the numbers, availability, etc., I made it down to the dealership. Even though I arrived after Daisys shift was over, she treated me with respect and fantastic customer service; even though I hoped to be in and out of the dealership within the hour, I spent a bit longer making certain about my choice and deal. I received no pushback, aggression, or pressure even though I myself felt that, at a certain point, I was being a tough customer!I felt better and better about my purchase, and ultimately could not be more satisfied choosing Kia of Valencia for my new car. I would happily and confidently send any of my closest friends and family over to Daisy and Jose for a great deal and car buying experience!

We went to KIA Valencia to purchase new vehicle. Moses are client advisor was awesome to work with. He explained everything in details on financing and leasing. He went over all our paperwork and explained everything, Moses is a very kind and not at pushy client advisor. We highly recommend anyone shopping for a KIA to go Valencia. Atmosphere was great and everyone was very friendly and helpful. Thanks again for a wonderful experience we will return..

This was literally the best car-buying experience I have ever had!!! Every other place I went to still had the old sales tactics of haggling, etc. - it was a nightmare and downright annoying. Kia of Valencia was terrific and made the whole experience enjoyable - especially Daisy & Levon. Daisy was patient and non-pushy and knowledgeable. Levon had a great way of explaining the different pricing breakdowns that come along w/ any extended warranties, coverage, etc. I cant say enough good things about this place. Just save time and headache, and start & end your car-buying experience here!!

I recently purchased a vehicle and added a tow hitch it was back ordered and installed after the fact. When I returned for the install I had all 3 of my kids and was ready to settle in for a long day of waiting. Instead the dealership provided a clean car for us to borrow for the day, so we didnt have to wait and so I could be home for my kids remote learning. It was a great experience,

I had an awesome experience buying the new 2021 Kia Sorento! Omar was super friendly. I loved how the manager gave me a breakdown in price, buying versus leasing! I totally recommend this dealership to anyone out there!

Harrison is fantastic! He has been communicative, helpful, friendly, professional and has kept me fully informed and updated consistently on the car I’m looking for. I’ve never gone through the process of selecting a vehicle before it’s release, and he is the reason I’m going with this dealership. I’ll be driving about 40 minutes to go there instead of the dealer down the street due to the level of service and lack of pressure or markup. Thank you so much Harrison and I can’t wait for my new Sorento!

EXCELLENT CUSTOMER SERVICE! I bought a used 2015 Toyota Venza yesterday. I was Interested 2 cars and sent a message expressing my interest to KIA of Valencia and the other dealer. Lauren responded to my message within an hour. (I never heard from the other dealer.)I scheduled an appointment for that afternoon and bought the car. Lauren was courteous and provided us with excellent service. The dealership was safe and friendly. I never felt pressured to buy a car. Lauren and her team were great. KIA of Valencia was a great place to buy a car and I would definitely buy another car from this dealer.

My experience with this dealership was AMAZING, so much so that I am writing a review about it which I never usually do but they deserve it so much. Omar and Jose were a huge help and they made my first car buying experience very easy and enjoyable. They explained any questions I had and made sure I was comfortable with my purchase. Omar was very friendly with me, my mom, and my sister and he was very accommodating. Omar and Jose were very personable and easy to talk to and they were great conversationalists. Once I got approved for my new car, Keith came to have me sign all the paperwork that I didnt sign with Omar and Keith was very patient and explained any questions I had. He was very familiar with the paperwork and explained it well, but didnt discourage me from reading it through myself which made me feel very comfortable. I was very excited and happy to drive away in my new car and I was very well taken care of. Sending a huge thank you to these 3 and everyone else at Kia of Valencia. 10/10 would definitely recommend to anyone and everyone.

Im a Valencia native, born and raised. Ive always heard the best deals are found down in the valley so thats where I started my search for the perfect SUV. WHAT A MISTAKE. After one over-priced dealership to the other, I finally came back home to HELLO KIA. What an amazing experience I had. Not only did I find the Telluride that checked every single box, but I found it at a steal of a price! Unbelievable. Omar sat with us and answered every single question and supported us as we sifted through all of our options to help us weigh the pros and cons. I felt like I was sitting with a trusted friend rather than a car salesman. Did I mention I was personally greeted and cared for by the owner, himself, Karl. Absolute great guy with a heart of GOLD. Im in love with my new car and I would recommend this dealer over any other. Dont waste your time with the sharks in the valley. Keep it local. Its a win-win.

First I have to say I experienced a some what major communications over sight with a car being sold I had come to buy. But I got a 2nd chance to buy it after the deal fell through.The team shined when Daisy reached out to me two days later saying the car was available. Very aplogetic from the two days prior even though she had nothing to do with the mix up. Daisy ended being my 2nd sells advisor. She and team had the car all set aside for me when I got there. The car was washed and looking good. They helped with the last few months of my lease so I could purchase and did a great job making the numbers work. Levon in fiance was great and really went out of his way to answer questions. The team was always nice, but also came off as honest and respectful wanting to make things work out correctly and I got a good deal. If not for the first mix up Id give them 5 stars.She and team made up for the fact that there was a original over sight in getting me in my Inferno Red Soul Exclaim with bunch great bells and whistles 18 inch allow wheels, painted black inserts with really low millage. I drove off very happy. My wife and daughter love it too. Great way to kick off my early start to Easter weekend.Thanks again Kia of Valencia.

This would be five stars if it wasnt so hard to reach someone by phone. It took me multiple attempts over several days to get the service/maintenance department. But once I finally had an appointment and showed up, the service was incredible. I really like their use of video to show me what was going on with my car. They texted me a link to a video that showed a technician walking through an examination of my car while it was up on a lift. Then they texted me another link to the services they were recommending and the price breakdown. I could easily choose what options I wanted right there on my phone. It was all impressive. I also appreciated the happy attitudes of the workers and the snacks in the waiting area.

SALES dept is great. No issues there. The problem is with the service department. Hugo (The Service Manager) Never responds to emails or call backs. I have a 2021 Kia Sorento with less than 3,000 miles on it. Its been in his service dept several times and they cant seem to fix the brake issue on a brand NEW car! Horrible experience with them. I definitely wont stick with Kia cars once the lease is over...

Under the definition of customer service there should be a picture of Danny Ortega! I have never received such excellent customer service especially under the difficult circumstances that we were under with what was going on with my car. This guy deserves a promotion and should be working at the corporate level. I cant say enough about him. Please make sure upper management sees this. Thank you so much!!!

Absolutely the easiest time Ive had in any car dealership. I already knew what I wanted but the people here did not try to upsell me or give me a hard time at all. Worked with Brandon. If you go in ask for him. Made the experience an absolute breeze. So glad I came here. Would definitely recommend this place to family and friends. So happy with my new car.

I visited the Kia of Valencia today with a plan to purchase a new vehicle. The sales team Daisy & Laura, Moses and their Manager Jose were really helpful and guided me through the purchasing process quickly and with care. As a multiple car owner, I recommend anyone who’s look to purchase a vehicle consider the Kia Of Valencia sales team first before venturing off to other dealerships! They were awesome and I’m leaving now as a happy new car owner :)

Wonderful experience buying a car here ! Completely transparent, straight-forward, no nonsense. The team at Kia of Valencia is great. Shout out to Aimee- amazing at her job!

Brandon helped us narrow down to what model we really wanted. He made sure we felt comfortable with our choice and was overall very helpful. Keith helped break down the cost, packages, and more financial aspect of it, and Jose helped with getting us the best deal he could. They all had great customer service and were friendly from the very beginning. Im so thankful for their help and overall amazing car buying experience. They care about the customer and are truly helpful with any questions or concerns without ever being pushy or insistent.

I have always leased Kias but this was my first time in Valencia.. They blew me away. Harrison, Jose and Rosa are so wonderful to work with!! I will only be returning here for future needs and highly recommend this dealership. It is so clear that they are not looking to make a sale- they just care about you as a customer and make sure you get exactly what youre looking for. Not only did they stay an hour past opening for my deal to go through, but they insured a promising price and great customer service skills through out the whole process. (If you go here make sure you request Harrison. Hes wonderful, honest and trustworthy.)

Kia Valencia is top notch! Shoutout to Jose, Laura and Amy for helping me and wifey snag a Telluride SX! These are hard to come by, but overall through out the Valley, they were the nicest, professional and most transparent out of all dealers we experienced with. 5 stars all the way, they truly made us happy and thankful. 5 stars again, 5 stars again. We wouldn’t be able to get our family car if it wasn’t for this team!

While we didnt end up getting our new car from Kia of Valencia the experience test driving was an absolute blast. The saleswoman was very nice. They just didnt have the Telluride in the color and trim level we wanted.

Mitchell Horowitz was awesome sales! Highly Recommend him!

The entire experience was great. From start to finish Moises Banda was a great guy to deal with. No pressure, No pushing or anything like that. He was an easy going guy that made my personal experience and even better. I ended up buying a 2021 Kia, K5 GT-line the same day and a big part of it was Moises. He is a keeper.

I inquired on 03/01/2021 on a Kia sedan. The initial process was smooth in reference to the internet chat and connecting with a sales person. After connecting with a salesmen, it took forever to receive a response, after offering the sales team to call me versus texting to expedite the process, I was advised by the salesmen that he was in a meeting and would respond back soon. It’s currently been 7 hours and I’m still waiting for a response back. I attempted to reach back multiple times and still ignored. Very bad customer service, I wouldn’t take a car here for free at this point, this place is a joke and they don’t care about their customers. Sad

Great service from Danny in the Service Bay. Glad to have a dealer back in the Santa Clarita Valley.

We were looking for a 2nd car for my boys. We had visited 7 different dealers and decided to stop by Valencia Kia. It was the best way to end our evening. Daisy and Levon were amazing. They treated us like no other agency did that day. We visited Nissan Mission Hills and we were only pushed to look and see cars they wanted us to buy. But, Daisy and Levon were very professional, very easy to work with and delightful. We bought a car that evening and they made the entire process the easiest ever. They even stayed later after closing due to the paperwork. We will surely return to Kia of Valencia and make more businesses with them. The price of the car and the car itself made the drive to Valencia well worth our drive.

If I could give more stars, I would. Mary at the front desk was super friendly. I like how they offer video of the service being conducted and how Im able to add and authorize additional services online. I didnt get this at Glendale. Also, super convenient being down the street from my house. I was able to get shuttled home and picked up when the work was completed. Alondra, my shuttle driver was really nice and friendly also. Overall Im satisfied with my experience. I refuse to go back to Glendale. Not because service there is terrible, but Valencia is local and so much better. 👍🏾👍🏾

I had an outstanding experience purchasing my new KIA 2020 Optima S. Moses and Levon truly went out of their way to answer all of my questions and concerns. They both ensured I was happy with my purchase and went above and beyond to search, lock, and transfer my new vehicle from Ventura City, CA to Valencia, CA. Levon provided me with all the information I needed to make my final decision. It’s been a pleasure working with both of them. I also would like to highlight Moses professionalism. His patients, respectfulness, and engagement, truly made it easier for me to purchase my new vehicle as he was also determined to making sure I was very satisfied as a customer; from beginning to end.I would highly recommend Kia of Valencia to anyone! Thank you very much Moses for all your assistance as well for Levon.

Very easy car buying experience, found the car for the right price. Daisy and Levon were upfront and helpful

We recently purchased a vehicle from Daisy and Levon from Kia of Valencia. We had looked at different dealers all day, but we were so glad to have worked with such professional, delightful and easy going staff. We dealt with over pushy and rude sales people all day. It was a delightful experience working with Daisy and Levon. We were very pleased with the purchase price and the new car to the family. We will surely return to make business with Daisy and Levon.

I have to say im very pleased with their customer service. From the cashiers to the mechanics everyone was caring and friendly. I loved the videos showing the problems with the car and the estimate text it made everything simple and they where done in a timely matter. Thank you Kia of Valencia.

I went to Kia of Valencia with the hope to turn in my lease that was up and lease another Kia.Omar approached me and made me feel welcome immediately. He made my car searching experience simple and so easy. It honestly was not stressful at all because of him.Omar introduced me to Jose Lopez, the Finance Manager, who told me that no matter what my needs were that they would help me.I picked a 2020 Optima that I really liked and we started doing the numbers. Jose is a no nonsense guy and really said it how it was but took everything I needed into account. We went back and forth and reached an agreement which ended up being better than what I walked in thinking I would get.Jose really knows customer service as well. His finance team was backed up so instead of making me wait to sign my papers, he went to the finance office and printed all the papers for me to sign. He went over each of them with me and didnt leave until he knew I was back in Omars hands and had my new vehicle ready to go.I am so happy with my experience at Kia of Valencia and will definitely be back. I will also be referring friends and family and letting them know how smooth and easy my experience was due to Jose and Omar.Thank you Jose and Omar!Pamela Abraham

Great experience with the service department and Mary in particular. She dealt directly with my insurance company once I initiated the claim and kept on top of them. Also, constantly updated me on the progress of my car. This is the only place I would get my Kia Niro serviced.

Unlike the Glendale location, this is the second time using the Valencia Service Dept.location. From the phone calls to the store, they have been friendly, helpful, professional. Danny Ortega at the service desk was patient and answered all the questions. Quick and easy. The best news, Kia is covering my engine issues. That made my day.

Omar and Jose both worked with us patiently and diligently to give us the best deal we could find anywhere in all of CA. We greatly appreciated Omars dedication and flexibility especially after we were not ready to purchase the first day we test drove the vehicle. Jose patiently answered questions I had with the financing and gave us discounts on items to make the car affordable with additional features we wanted. Both Omar and Jose worked with us so well, I highly recommend doing business with them and I would buy from them again.

The manager was to busy didnt have time to do his job feel bad for the sales team for not having the proper support I was ready to buy the car insteadThanks Gary at downtown LA kia for the great service and delivering the car to me

Harrison Adams a scamer and the worst in sales you don’t want to buy a car here where they charge you accessories they force you to buy accessories when you didn’t choose too this is a scam and against regulation’s their staff needs to re take their KPA TRAINING

I popped in spontaneously for an oil change and Allondra and her team took care of me on the spot! I did not expect the above-and-beyond quality of service I received! They text messaged me a link to a video of the serviceperson doing their inspection of my vehicle, and kept me updated throughout the service. If this is the new standard, I approve! Thank you Kia of Valencia! Shout out to Allondra! Her personableness and authentic customer service stand out!

Had a great experience here after some engine terrible with my car. Got some great service, a quick workaround time on the fix, and now it’s running as good as new. Danny was a big help in getting this all done!

Excellent experience from start to finish with Hello Kia in Valencia. I was able to find the exact vehicle I was looking for in their online inventory and negotiate all the details of my lease through text with Chris, the online sales manager. Chris set me up with an appointment the next day where I met Omar who provided great customer service, a test drive and answered any remaining questions I had. The best part then came when they showed me the numbers which were EXACTLY what I had discussed with Chris online. No bait and switch, no gimmicks, no hooks and best of all — no haggling. Omar handed me off to Adel in finance who carefully explained everything. I signed papers, the car was detailed and gassed and I was on my way. The experience was easy and stress free. I will be returning to Kia of Valencia for future vehicle purchases and leases.

Great leasing experience. Omar (my sales associate) was very friendly and helpful, I highly recommend working with him if you have the chance. Jose (finance manager) was just as friendly and helpful and worked with me to get the car my daughter really wanted for a price I was happy with. Looking forward to doing business again in the future.

We bought a vehicle at Kia of Valencia this past week, and the sales team (Jose and Laura) were very easy to work with. Jose (sales manager) made it a fuss free experience by giving us all the time we needed for a test drive(and made sure it fit in the garage). We ended up with a great deal and could not pass it up! I highly recommend this new dealership, I feel like they give you a very personal experience.

Omar made car buying a breeze!! Highly recommend, we traveled from 2.5 hours away and he had all the paperwork ready to go. Easy, no haggle deal. If your looking for a key this is the place to go, ask for Omar!!

Bought a Civic yesterday. What a wonderful experience! Thanks to Laura Sandoval and Rosa Martinez for your professionalism. The whole process was very smooth and easy.

The manager Jose, along with his coworkers, Brandon, and Keith are amazing. On top of being very professional, they treated us like friends. They helped us out immensely and we came out very happy with the deal they gave us. I definitely recommend Kia of Valencia.

Seems like this dealership engages in false advertising. The prices on the website is 3-4k lower than the actual ones at the dealership.When we came in we asked for a 36 month lease option and a funance option. A Client Adviser collected my personal information in order to run a credit check and came back with 36 and 48 month lease options. Finance option was never offered. Looks like they collected my personal information under the false pretense. None of other dealerships asked for my personal information when offering lease options.

Great service from start to finish without a lot of hassle. Would highly recommend this dealership and the team. Thanks again Moises your awesome

I had a great experience at this dealership! My sales consultant Laura Sandoval was AMAZING! She made the process super smooth and extremely fast! Will be buying another car from this dealership and Laura very soon!

Went in fixin to help my girlfriend buy her first new car. Wish wed have gone straight here before any other dealerships. Moses(Moises?) is fantastic, quick, listens well, and converses well! He likes to cut the fat and help you get a great deal without the heated 6 hour long debate like most places do. We have a more well equipped car for less that the lesser car elsewhere!Thank you for the help, Mo!

Very Satisfied with this dealership! Moises Banda was the sales consultant that represented me & I give 5 stars for his overall service for helping me in purchasing my vehicle. Also thank you to Moises manager Jose for there services. They are a great team and I will recommend them to friends & family!

Driving from the San Fernando Valley is definitely worth the drive, great customer service, always do a great job, will definitely keep coming here..

Had a great experience with Kia this week. Big thanks to the service team there and Danny in the service department. You guys were very communicative and helpful. Cars running great. Very happy

Once we decided to get the Telluride I started calling around all the Kia dealerships in Los Angeles. Kia of Valencia from the start was the easiest to deal with. They didn’t constantly call and nag they just let us go at our own pace.On our 3rd visit there we came in just wanting to get some numbers. After doing some research, I came in pretty aggressive and knew exactly what I wanted and for how much. Moises and Jose did a great job getting us the price we wanted for the car wanted. We were in no rush to get a car that day so I was ready to walk, but the deal they gave us was too good to pass up. We ended up driving home in our new Telluride that night!

Car buying can be a terrible experience. Not at Kia of Valencia.Friendly staff. Keith was my sales rep. I called about the car I wanted and when I arrived it was in front waiting for me. We did a little negotiating and the car was mine.Washed gassed up and off I went. Keith offered his help any time if I had additional questions. Truly a pleasant experience

I really appreciated the fact that Hugo who worked on my car called me and showed me a video of what he was doing and what was needed to be done.You did an outstanding job and I really appreciated it. Everyone was masked for COVID-19.

They lost my cashiers check and blamed it on me. They started to call me multiple times (borderline harassment) for me to go out of my way.. leave my job to go to the bank and reissue another one or else they would put me in finance and or pick up the vehicle when I had already paid for the vehicle via cashiers check that they lost.customer service was great and did not feel pressure purchasing the vehicle however them loosing the check and me having to take 1/2 day off (which kia of valencia did not comp or offer) made the experience very difficult.I do love my new car however I will mostlikely never shop at this dealership again.

Great experience and help from Jorge Aguilar! He was very knowledgeable with all details we needed to know for the car we were interested in but also as a whole for cars. He gave us more info to help us in our decisions. Very personable, friendly and not pushy at all. Felt like we were actually being cared for and best directed to help what we were needing.

Walking into Kia Valencia, I immediately got the welcoming vibes from everyone, but Moises did an outstanding job at making me feel welcome. He got me into a brand New 2019 Kia Optima Sport, the perfect little car for kids and family, even with a bit of speed. He knew everything about the car and any other car I had questions about, I highly recommend heading over to Kia in Valencia and asking for Moises whenever you’re in need of a car!

Purchase a vehicle with KIAAsk me for InsuranceWent out to AAA and got Ins.By the time KIA, is ready went to pick up, SURPRISETHE PRICE OF CAR IS $2000 MORE THAN AGREEDONT WAIST YOUR TIME AND MONEY. Worse DEALER IN L.A.

Omar at Kia of Valencia was awesome! He was very responsive texting. Met me half way to show me the car and delivered it to my house! COVID has made car buying very difficult. But Omar at Kia of Valencia made this process a breeze! They got me the best financing and worked with me on my trade in to make a great deal for me. Wow experience! Highly recommended!

Hate great experience Laura was wonderful. Got in and out and new car of my dreams. Whole staff very nice. Highly recommend

Kia of Valencia is seriously the BEST. Upon arrival I was greeted and taken care of immediately! Moises got me in a new 2020 Kia Forte Gt Line and I was instantly in love. Jose made sure I was leaving happy and made sure to secure the best possible deal for me. I really appreciate everyone at this location working with my needs and seeing it thru to closing. Sign off was speedy quick. I could not be happier. If you’re in the market for a new car make sure to give Moises - Kia of Valencia a call today!Thank you so so much. You have a lifetime customer!

This place misrepresents themselves as having any knowledge about their services. I was told that my car had a recall, the service advisor confirmed and was quick to schedule me to come in, so I went in the next morning only to find out that there was no recall on what needed to be fixed and I was put into another sales force of leaving my car and they would fix it immediately but I would be responsible to pay for it! This place is scary! I was actually going to buy another Kia upon getting mine fixed but Hell To The No!!!!

Today I purchased my brand new Kia Niro from Jose Lopez and Moises! I drove all the way from San Diego to make a deal with these guys at Kia of Valencia. I had so many questions and Jose and Moises were so patient with me. I never felt pressured to buy. Their goal was to make sure I left super happy and they did everything in their power to do so. If you’re looking for a car and want a pleasant experience visit Kia of Valencia! Thank you Jose and Moises for an amazing car buying experience!

This review is for the great customer service I received from this place. I was helped by Moses and he was super helpful with my family and I. My dad wanted a new car and he literally helped him test drive any one he wanted before choosing the perfect one. He was so patient the whole time and I never felt obligated like I needed to purchase he was genuine and wanted us to be happy and secure with our purchase. Thank you so much Moses for making this a great experience!

I can not say enough great things about my experience with this dealership. I think it is important to mention that I drove 2 hours to get to this dealership passing at least 5 other Kia dealerships along the way! It’s not like I didn’t have significantly closer choices; but I was referred to them by a friend and I am so happy I made the trip! From the time I called them until the delivery of my Kia Stinger was seamless. I had the pleasure of working with Jose Lopez who was professional and courteous and took a genuine interest in my needs. He located my vehicle and let me know a realistic timeframe as to when it would arrive. He kept me updated on the delivery status and they even got my vehicle in a week early! Jose had 99% of the paperwork done before I arrived and then I worked with Moises Banda when I arrived to pick up the vehicle. Moises was also very professional and knowledgeable. He helped me through all the paperwork and then took the time to walk me through the vehicle and help me personalize all my settings. Everyone at this dealership is top notch and if anyone ever wants a Kia in Southern California, this is the ONLY place I’d go! Kudos to the whole team.

Best experience in a long time. Daisy was great, very cordial and knowledgeable. Jose, the manager came to greet my husband and I and made sure our needs were being met. Overall, I would recommend KIA of Valencia to friends and family because from their salesperson to the finance department we were taken care of.