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Starbucks
366 B, Broadway, Saugus, MA 01906, United States
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Starbucks
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Pa
Review №1

Do you like to go inside and place your order in person to only have Karen gives you a hard time about what you ordered, (what u order every day at different Starbucks)?Do you like when Karen gets your order wrong (Venti Ice Coffee)and tells you its your fault because you ordered it wrong? Then doesnt fix your order until after she lectures you.If so,, then this is your Starbucks, so go there and get verbally abused!I only wish I had the thought to record Karens ridicules banter. Stay away people!!

Tr
Review №2

Great service. Very quick and efficient

Th
Review №3

I found very practical cup set and bought Massachusetts cup

Ke
Review №4

Drinks were delicious yesterday. The barista at the window was super friendly and helpful when I could not explain what drink was needed from a photo on my phone. She problem solved it, had the drink made and was kind! Will come again sometime!

Ja
Review №5

Staff is always attentive. Drinks are always good no matter what time of day.

Je
Review №6

Great Lattes and service!

Al
Review №7

Nice staff. Typical Starbucks. It does have a drive through, which can be handy. But sometimes things get a bit chaotic at the window. Typically, if there is a problem, they work hard to make it right. They also have a lot of seating, which is nice.

Rh
Review №8

My name is Rhynea and I go there alot. Great people who work there, I went there today. This girl who works there was at the register her name is Kayla. She took my order and she is really nice. I like this Starbucks cause it has great people who work there. And they really deserve the credit for all there hard work that they all do.

Je
Review №9

Poor place to work - no outdoor seating and the music is way too loud

st
Review №10

Friendly staff, clean, and get your order right the first time. Definitely five-star to me.

jo
Review №11

Made my drink wrong then gave me attitude when I had to go back and have it re-made. Maybe do it right the first time and I wouldn’t be an “inconvenience” :-)

Sa
Review №12

Quick in and out service and convenient access to and from Route 1. It was an easy stop on our trip out of state and helped make the drive out of state a little easier. They sometimes put a little too much syrup in their beverages, so you may want to ask for less than you normally use.

Je
Review №13

Such bad customer service, and this guy working at the window with black curly hair, so rude. Ruined my drink and day, horrible.

is
Review №14

I usually dont leave reviews, regardless of how bad of experience Ive had, however I have gone to this starbucks multiple times and every single time my order is either done wrong, missing toppings I paid for or wait time is too long. I go to multiple Starbucks, and this one is by far the worst! This has not been the first time my drink order is wrong. The customer service is horrible, very messy, when they run out of toppings,syrup etc they do not inform you not taking into consideration that you are charged for it. I WILL NOT GO AGAIN, I RECOMMEND YOU SAVE YOUR TIME AND NOT GO TO THIS ONE..spend too much money for bad service, bad drinks, messy, and inconsiderate staff.

DJ
Review №15

Its kinda sad honestly. This was one of the cool new starbucks a few years ago, now its one of the gross trashy ones. Took the 18 minutes for 2 frappuccinos when there were 2 other people in the store (one after one before. Guy before was waiting for 1 frappuccino for 15+ minutes as well).8 people working, trash everywhere, and crazy wait times. Save yourself the headache, make the 5 minute drive to the Target one up the street.

Jo
Review №16

Great location

Is
Review №17

I like the impossible sandwich:3:D

Ri
Review №18

Had to leave the drive thru. Dum on the other side of the microphone. The Lynnway has more Talent.

Ng
Review №19

Quick service and the staffs are friendly

De
Review №20

😋

fe
Review №21

Excellent service and good place for shopping coffee, staff very fry

Sa
Review №22

Coffee was adequate. Took over 10min to get 2 reg coffees. There was only 2 people in front of me inside. I know this is a busy location for drive thru. It seems like all their orders took priority. This was with 6 people working there.

Ed
Review №23

Wait was long and we were compensated generously for that

La
Review №24

Staff is fast working and friendly

Ge
Review №25

Extremely dissatisfied with the customer service in this location. I spend a lot of money and always do mobile order to go and the Young woman in there today was so rude to me because of the amount of drinks on the counter and me not wanting to touch everyone’s drinks to look for mine I didn’t see it buried behind others and she was so rude and told me “it’s been here ” when I asked. Will not be returning to this location

Ja
Review №26

Quick. Professional service. Got my drink exactly like I asked. Probably one of the few stores that hasnt remodeled to the industrial complex gray look and still feels a little cozy

Mi
Review №27

Don’t go here if you are in a hurry. I swear everytime it takes 15 mins to get a drink in the DRIVE THRU- literally EVERY TIME. Doesn’t matter how many cars are in line. Just incompetency spewing from this place. Today’s wait 30 mins

mi
Review №28

U guys don’t know how much I love Starbucks. I almost drink everyday. And I went to a lot of Starbucks at different locations. This one is the worst one. I try to call customer service. And it doesn’t work any way. Too much ice. And different tastes in same drinks every day. Sometimes they forgot put the syrup. Sometimes is topping. I just hope the drinks can keep the same quality of this brand. I got my pink drink this morning. And I really disappointed. I order online. Ask for 3 spoons strawberries. Nope. And look at the ices. Geez. Ruin my whole day. Hope someone can notice this. And try to fix it. Love Starbucks!!!!!!!!!!

mi
Review №29

Love this place! Come here every monday night and always greeted by Andy & Matt & the other gentleman! Hes awesome its our favorite local spot!

Mi
Review №30

Great selection Rion of drinks and food.

Pe
Review №31

Only giving 4 starts since I had to wait 20 minutes for them to make a simple latte.

Kr
Review №32

Employees are amazing, The New updated look gives it way more space to hang out for a good cup of coffee. But It has very little parking

Ha
Review №33

Without a doubt this place is always jam packed on the weekend. The wait can sometimes get excessive so you would think they would staff up better during peak hours. Some of the staff has a negative attitude which simply does not help the customer service experience. They need to consider either new management or better training and development for their staff in dealing with peak hours with a positive attitude.

Ch
Review №34

Top notch customer service. Listening to staff train a new team member while they work and i sip my coffee Whomever is responsible for leading this team is doing a great job and they are delivering model service! Refreshing to see.

Am
Review №35

Waited 20 minutes for a mobile order of 2 cold brews while the drive through line filled and cleared 3 times. When I asked the staff why it took so long they said that there are 2 separate queues and to next time go through the drive though. Stellar way to run a business.

Da
Review №36

Nice super hot latte on this cold day.

Ir
Review №37

This Starbucks is usually okay, just a bit slow. But they really did it today, I got COLD BREW that tasted like burnt coffee. Its either that or rust. Ive never had rust, but that what I imagine what rust would taste like. 😰🤢

Je
Review №38

I drink Starbucks regularly and often go to four different locations depending if I am by work or home. This is the only location I have trouble with. I often order a frappocunio and this location consistently does not blend the drink well. The last two times I could not have more than a few sips. I am not sure why since I have never had a problem with the other three locations blending my drink. Other than that the staff is very friendly at this location.

So
Review №39

Really really helpful people here, they are all so kind

Be
Review №40

Good place, nice workers there all the time they have a smile in their face

Da
Review №41

I used to go here more often. The drinks seem to be on par, but Ive waited an average of 20 minutes more times than I would like to for ONE drink. There seems to be a lack of urgency most of the time at this location. I now go to the one accross the street on the southbound side which seems to be more efficient.

Ti
Review №42

I go there almost everyday and I get a white chocolate so I went this morning to get one and I get given a normal hot chocolate and it wasn’t just this time it’s been many times before and with the same girl and this time I ordered it online and she still made me a normal hot chocolate.

Ja
Review №43

We ordered 2 drinks and it was not great. Already on the highway didnt even bother.

Ro
Review №44

Awesome coffee! Great staff! And best place to grab a quick coffee!

Jo
Review №45

My Go to Place, 4 Shots over Ice. Sweet. Really nice seating area.

Ja
Review №46

Spacious but very few, rusty tables with a limited number of electronic outlets - not recommended for laptop users. Well even wifi doesnt work now. And why do crews have to put piles of supply boxes in the customer area and work on them? Uncomfy.

Al
Review №47

Awesome coffee, yes they are pricey but you get well made coffee not like that doughnut chain

Al
Review №48

My boyfriend and I come here every weekend, its the only Starbucks close to us other than the ones inside of a few targets. Every time we come here we get the same guy over the speaker. I understand that it is next to the highway so it must be hard to hear but they are so rude when they as us to speak up. Today though, we got a woman, and we were so grateful that we didnt have to have that guy This time, that is until she stated to speak. She was even MORE rude that the regular guy. My boyfriend ordered his as asked for 1 cream because he doesnt like it too light. (Shouldnt even have to explain anything) but the lady said we dont open the cream to just put one so I can put the regular amount. Are you kidding me?? On top of that both of our coffees didnt taste good. This will be the last time we come here.

Sh
Review №49

Reliable products

Ka
Review №50

This Starbucks is hit or miss and it often misses. Baristas soley focused on the drive thru, always a mess and disorganized on the inside. Do yourself a favor and lower you expectations for this caffeine fix

Dy
Review №51

Place gets busy, right off route 1. Usecthe drive and dont be in a hurry. Staff is helpful

Ja
Review №52

I ordered a Iced Skinny Latte Tall and receive a small ice coffee. I get sooooo confused.

Ro
Review №53

I generally like Starbucks, very consistent. This one is kinda crazy though, always a frenzy.

ha
Review №54

After getting horrible dunks coffee for a week straight I coughed up the extra couple dollars for a latte here. Best decision ever.

E
Review №55

First off *THIS ONE HAS A DRIVE THRU 👏👏👏💕 only because it used to be a fast food place before Starbucks took it over but still thats amazing. Be prepared though if you do the drive-thru you will be waiting a long time in line regardless of your order. Think how long it takes normally inside for them to make those long complicated orders like my favorite salted caramel mocha blended frappuccino venti with whip cream, and add about 5-10 more minutes to that, sometimes up to 15 minutes waiting in the drive-thru once I placed my order in the morning or on weekends. That said, this location is open until 930 PM and you should check their website to see if what you want is still available. They run out of certain ingredients often. They may have what you want as a hot beverage but not in a cold, go figure seeing the only difference is ice. Anywho, the staff here is more newbies a lot but they are very friendly and after a bit they fall in line and everything goes smoothly. The parking lot is tight too.

Jo
Review №56

🤣🤣 consistently inconsistent is the best way to describe this place. Their drive thru microphone is always broken, so they just guess at your order. Drive thru time is loooong.

Ma
Review №57

Great place to order pink drinks

Ra
Review №58

When long lines develop at drive thru, staff pretends not to hear you, so you get overwhelmed and just leave or go inside. F%¿k this place.

Ke
Review №59

Great flavors fast service

Mi
Review №60

Go through the drive through as the baristas barely pay attention to anyone that ordered inside. They are too focused on moving through the drive through customers quickly

Jo
Review №61

Wow! Had such wonderful service today! Nicole at the drive thru was nothing short of amazing, very friendly and quick. I think we were in the drive thru less than 3-4 minutes total with the line and everything. She was super nice at the window and took the time to chat with us, complimenting our dog and overall making the experience one to note. I’m not sure Nicole’s position, but if she’s in charge rightly so! And if not, every barista should follow her example. Definitely will be visiting this location more!

Me
Review №62

A bit crowded but I didnt mind. Atmosphere was chill and the coffee here was so good!

ru
Review №63

I love the place

X
Review №64

I love come here

Ro
Review №65

I used to manage this location. Good luck with whatever is currently running things there. Shes a real peach.

Ra
Review №66

Is a Good coffe!!!

Da
Review №67

Great staff, quick service, Starbucks standard fare

Mi
Review №68

Pricey but good

Je
Review №69

Love their friendly services and tasty coffee!

Ch
Review №70

Great drinks and relaxing atmosphere here.

Je
Review №71

Sat at cashregistar waiting for a cashier while 7 workers did everything but take my order place is awefull

MA
Review №72

Great place.

Mi
Review №73

They dont put cream cheese on a bagel in the drive thru. When asked why it wasnt on the bagel when I requested it they said and I quote we arent dunkin donuts with aattitude.Really? Im driving thats why I cant put it on. But ok if you want me to go to dunkins

Ke
Review №74

Nice locationNew

An
Review №75

I have been a Customer since they opened this location, love it, great service, professional and precise with your order, I just love starbucks all the way

Ja
Review №76

Food, gets crazy need to come up with a new design.

Jo
Review №77

Always remember what I like. Very cool staff!

Ga
Review №78

Did not carry all coffee was looking for French roast none

Ma
Review №79

Always packed. Expect to wait 20 minutes in the drive thru.

Is
Review №80

13 min to get my order of 2 drinks when there was 3 other customers in there

Ed
Review №81

Always been good

Da
Review №82

They always make my drink wrong every time

Je
Review №83

Standard Starbucks. Nothing out of the ordinary

Bo
Review №84

SAVE YOUR MONEY AND RETIRE EARLY!

M
Review №85

Friendly, and so far always get what I order.

T
Review №86

Convenient location but often service is slow, with mistakes made on my orders. Also not friendly customer service.

Jo
Review №87

I havent been to Starbucks

Sa
Review №88

One of the worst Starbucks Ive ever been to, I got the wrong size iced coffee and then after I sent it back I got it back and then when I left it was flavored coffee the employee at the drive-thru window was obviously confused about his job

Li
Review №89

Best in the area, fast and friendly

Ke
Review №90

Great coffee

Li
Review №91

Mobile fast and correct

We
Review №92

Nice place to study

Da
Review №93

A little congested but I need my Starbucks

Da
Review №94

Slow and VERY UNORGANIZED.. staff and shop .

Di
Review №95

Fast and convenient

Ad
Review №96

Double charged me instead of refunding my money.

Wi
Review №97

Meh

Br
Review №98

Starbucks

Sh
Review №99

Great

Br
Review №100

Friendly service

Information
41 Photos
100 Comments
3.9 Rating
  • Address:366 B, Broadway, Saugus, MA 01906, United States
  • Site:https://starbucks.com/store-locator/store/7694/
  • Phone:+1 781-231-4928
Categories
  • Coffee shop
  • Breakfast restaurant
  • Cafe
  • Coffee store
  • Espresso bar
  • Internet cafe
Working hours
  • Monday:5:30AM–9PM
  • Tuesday:5:30AM–9PM
  • Wednesday:5:30AM–9PM
  • Thursday:5:30AM–9PM
  • Friday:5:30AM–9PM
  • Saturday:5:30AM–9PM
  • Sunday:5:30AM–9PM
Service options
  • Delivery:Yes
  • Takeout:Yes
  • Dine-in:Yes
Highlights
  • Fast service:Yes
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Coffee:Yes
  • Prepared foods:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dessert:Yes
Amenities
  • Good for kids:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Atmosphere
  • Casual:Yes
Crowd
  • Groups:Yes
  • Tourists:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
Similar organizations
  • Starbucks400 Lynn Fells Pkwy, Saugus, MA 01906, United States