The Matt Burne Honda has very competitive service rates comparing them to other Honda dealers in my location (NYC). I saved few hundred dollars with them. They were quick and professional! Thanks & see you next time!

Burne Honda has a wonderful service department. From the gentleman making the appointment to the men at the desk...all were friendly and helpful. The mechanic, Tony Luberto, is the best. Whenever I need service on my car, I request him. Been driving a Honda for over twenty years and wouldnt buy anything other than a Honda.

Always a great experience! My family has been with Matt Burne Honda since 1992 and they’ve always been more than helpful and courteous! I had a small lapse when I didn’t have a Honda and it wasn’t long before I came running back for the amazing service and family like atmosphere. 10/10

Travled 45min to this location based on reviews and turned out to be a nightmare. In the attempt to finance a Honda Pilot Touring, my credit was sensesly ran just to be told I need $6,000 cash, with a %12interest rate and +$600 monthly payment. I was brushed off and not given any other options regarding purchasing other vehicles. They werent even trying to sell me a vehicle. The manager and sales man became extremely rude as they walked away to attend their kind. My experience led me to check out Carvana.com and happy to note, I purchased my Honda pilot Touring with $400 down, %7.16 rate and a $435 monthly payment.. Thus dealer is clearly gready, save your money, frustration and time. GO TO CARVANA.COM

This is my third Honda. The sales staff have gone above and beyond. They continually make the process so easy even in difficult times. The service department has been fantastic in their own right and always accommodating.

My Sales Person was Bill. Honest from the beginning. I had been looking at other dealerships and I am so glad I settled for this one due to Bills honesty and professionalism. I thank you so much, Bill. I am very grateful.

Great car buying experience! I have bought all my cars from here for the last 16 years. Well, all two of my cars at least. They are Hondas and the vehicles last a long time if you take care of them. Tom was great. No high pressure sales and I got a great deal. I love my new car! The showroom is immaculate and so is the service department. I have always had a very good experience with the service department.

They bent over backwards to make purchasing a certified pre-owned vehicle a fun and enjoyable experience. Really went out of their way to make sure I got what I needed and were understanding of my questions and hesitations. Thanks to Tom & Egon!

This dealership fit us in for an emergency battery problem on our camping trip. They were very honest and found a lose battery cable. They could have charged for a new batteryThis is a great place to do business with.

Really great sales team, super responsive and worked with me on the best financing option for my new car. Thanks guys!

Great service people. Takes care of the car and all treat you very nicely. The sales people are also very nice. I have bought many cars from them. They always treated me nicely and the price was always best in the area.

Great costumer service and repair sevice.

As always, the Service Dept. goes above and beyond making sure my visit was a good one. They are kind, efficient and thorough.It actually takes me longer to drive from home to the Dealership, then it does to wait for my oil change and be on my way!

Was not impressed with this dealership. The salesman was very helpful and did not pressure me into purchasing a vehicle. However, the environment of the dealership did not seem too friendly, rather it felt stressed. Certainly was not impressed with the strawberry blonde whose office reeked of cigarettes.

Warm welcome. Great customer service. Explained everything that was done to the vehicle.

Easy to make a appointment, no hassle drop off and friendly staff!

Out of town buyers beware! We made an appointment to see a vehicle. Lori, the appointment setter called and told us we would be meeting with the manager Dave Conway. I spoke with him the day before to go over finance options etc. We received a flurry of emails from Lori and she even sent us a confirmation of our appointment that morning which I promptly returned with our ETA. We arrived at the dealer and saw the detailed vehicle ready to show. We came to find out that the detailed vehicle that we drove two hours to buy was just sold. In my many years of buying cars, I have never felt more frustrated. If this is their practice, then they should have told us up front that you will need to give us a deposit to test drive the car. What is the point of Lori’s job when they are not honoring set appointments? Here is a novel idea, maybe you could have called the customer and said “Are you still coming, we have someone here who wants to buy the car I did not receive that courtesy. Instead, I was offered another vehicle that was supposed to be Honda certified that had scratches and scraps and was not detailed ready to be shown. My wife and I reflected on our terrible experience at this dealership. When we first walked in we did not get a first good impression. We agreed that we were better served buying elsewhere.

I purchased two brand new vehicles at the beginning of this month. I talk to my salesman about getting window visors and all winter formats. I made the appointment the salesman called me a week before and gave me the price for everything. I went down on my appointment date and they charge me full price. I was told I was going to get a discount because I just purchase two vehicles . I did not get any discount and did not receive my formats I did Get my window visors on and they did a good job on that.

On a recent trip my new Honda CRV experienced mechanical issues, we had to divert to the nearest Honda Dealer (Matt Burne Honda) for diagnose and repairs. Within an 90 minutes we were back on our way. SUPER FANTASTIC JOB, KUDOS TO THE MAINTENANCE DEPT. The residents of Scranton should be honored to have a Dealer Ship like Matt Burne Honda in there community.

Matt Burne Honda service department RULES! I travel more than a half hour the get my car repaired here...and by-pass the other dealership, which is minutes away from where I live.They are very attentive, accommodating, and get the job done at a fair price. I KNOW where my next car purchase will be. Try them out...and experience the satisfaction.

The dealership was great to work with in purchasing my new car. Bill Healey is an excellent salesperson to work with, no pressure tactics, did everything he could to ensure I found what I was looking for. I would recommend this dealership to anyone looking for a positive buying experience.

No problems. Had a 10:30 a.m. appt. Service rep that checked me in said about a 2 hr wait and thats exactly what it turned out to be.

Great service experience. Manager Mike helpful and polite !

Decided to take advantage of the opportunity to turn in my vehicle earlier than usual. Very happy I did.

My first Honda and my best car buying experience to date. Sean McGuire was wonderful to work with and made the experience stress free. He made sure I got everything I asked for and left a very happy customer. Kevin Moylan in the finance office was efficient and very pleasant. Tom Duffy gave me a great tutorial before I headed out of the lot. I highly recommend Matt Burne Honda!

I have always been treated fairly at Burne Honda. Straight forward, no hidden costs and gave us $2500 more for our trade than Motorworld.That will earn our business every time!!!

Service is excellent as well as the staffThey take great care of youValet service is so much appreciated

The people at Matt Burne Honda are very helpful and thorough. I appreciate the attention they give to their customers.

Salesman told me “ we don’t sell to New Yorkers“ very rude people environment was uncomfortable

Got new tires mounted and balanced. Nice work. My appointment was for 10 oclock and they took the car right in when I got there. I couldnt be happier.

Best place to buy a new car! I can’t thank Lori Trygar and Tom Richardson enough for helping take delivery on a new HR-V. This is the second car me and my wife have taken delivery of from Burne they make getting a new car easy. Definitely the best Dealership to deal with!

Although I liked the car itself it was never detailed and was sold to me with scratches. Also took 5 months to process a refund to me which is a ridiculous period of time even the warranty company could not connect with anyone at matt burne to get a straight answer. Will take my future business elsewhere.

Exceot for the View being on the tv in the waiting room and having to wait over 2 hours, good experience..nice competent service dept

Great place to purchase a new car go see Jamie great salesperson

The service has been outstanding each and every time! I have purchased five cars from Burrne Honda and wouldnt think about going anywhere else. Each car has been serviced here for everything and it makes a huge difference. My 2005 Accord is approaching 300, 000 miles and not showing any signs of slowing down! Egon is amazing to deal with but so is everyone there. Excellent, excellent, excellent!

The employees of Matt Burne Honda are always friendly and professional. I have been a customer for over 5 years and I am always treated fairly. Its refreshing to find a dealer that treats you with courtesy and respect.

Mike Harrity was great to deal with as always. The staff at Burne were also great and efficient. We buy all our Honda’s (7) at Matt Burne Honda.Thank you Matt Burne Honda for your great service!!!

This is my first car from here but I can tell you this it was a great sale no pressure and Dave walsh is the best. Thank you for a great car

Very happy with the service. I got my inspection, and the workers in the service department were so kind, they referred me to my name while speaking to me. They were full of laughter and smiles.. During the inspection they notice a nail was in my tire and advised they had to put on a brand new tire. I was panicking to myself because I didnt have the money. When I went to the desk to pay, the worker said, we replaced the tire for you and its on the house. Happy thanksgiving. That made my entire day and month! Thanks you Matt Burne Honda for always being so kind.

Always professional. Keeps you informed every step. Service sells

Two recent service appointments for two different vehicles. Service was quick. Personnel were friendly and efficient. Overall a very satisfactory experience dealing with the service department.

This is hands-down the best Honda dealership I’ve ever been to! The service department is extremely professional and thorough. For the first time in my life, getting my car serviced is a pleasant experience! Thank you kindly and Happy New Year!

EXCELLENT all around service! Every detail explained. Definitely go out of their way to make you aware of everything.

No pressure knowledgeable sales with excellent automobiles. They literally went above and beyond to get us into a hard to find vehicle.

Honestly, didn’t love getting my car services here. For three reasons:1. They were impatient with another customer. An older man did not understand why they were recommending an oil change on his car even though the oil life display was fine. I know that’s just tracking how many miles the car has been driven since last reset, but time is also a factor that isn’t incorporated. The service guy walked away grumbling he wasn’t going to argue with the older man but they made no attempt at even explaining that.2. They were dismissive of me when I asked about the tire pressure sensor. They didn’t fill my tires correctly after rotating them, they didn’t replace all the valve caps, and they didn’t cross any tires from each side. Seems lazy not to do that on non-directional tires. And when I explained that all my tires were overfilled they chalked it up to compensating for cold air. I understand that it makes sense to fill it up a little extra on a particularly cold day in order to avoid adding air the second the weather warms up, however, all four tires were set around 36 PSI. That’s fine for the front, which should be at 32 PSI, but the rear are supposed to be at 27 PSI, and that’s way over for them. I will not get better gas mileage, I will get uneven wear at the middle of the tread. At the end of the day I just don’t think they bothered to check to see that the rear should be lower or they forgot and made excuses. Just lazy work.3. Third was the employees masks. It’s been almost a year. The front desk dude is still wearing a handkerchief he can’t seem to keep above his nose? Sorry but the two feet of plexiglass attached to your desk doesn’t do squat to keep your gross breath out of the air your customers will be breathing in. The manager thanked me for bringing it up but, again, I’m sure this isn’t the first day all your employees started pulling their masks down to talk on the phone. I don’t know if that’s been fixed because I’m not going back.My household has collectively purchased no fewer than five new or used Hondas from this dealer and its frustrating, to say the least, to see that kind of disregard for customers after so many years of customer loyalty.

Men were all very courteous. Car was completed when promised

Very helpful, explained everything in detailed, about trading in a car and purchasing a new one. Very happy with my purchase, would recommended them

I had an amazing experience at this location. The staff there is excellentHighly recommend.

Great staff, knowlegeable, they take time with you and care, they make sure you have the best understanding of your vehicle that they can give you. I would return to them without hesitation for any purchase or service.

Exceptional service ALWAYS.Ive been a customer for years & trust the service.Morgan & Egon are dedicated employees & friendly.

Our 4th purchase and we continue to be blown away with the friendliness, professional and kind people at Matt Burne Honda

Inspection time. Feel very confident with Matt Burne Honda. Thanks for always taking good care of us!

Service done in a timely manner. Staff friendly and professional.

Professional service. Done timely and correctly. Very satisfied.

Customer relationship is very good and services are awesome.. I am happy with the services.. way to go..

No complaints, took care of warranty issue headlight problem faster then the President raising inflation.

Great people work in the service department. They know me by name and keep my car going. My family has 4 Hondas because of Egon, Jack and Dave in sales. The customer comes first here. I always know what will be done and how much it will cost. Thank you again!

Service was completed quickly and reasonably priced. Staff was extremely friendly and helpful. I will keep coming back, and definitely recommend them to others.

Very efficient good people to work with.. they do a great job..

Service department did an awesome job on my car. Would highly recommend.

I take my car in every 5,000 miles for oil change and tire rotation. They dont come any more professional than Jack Munley...always there to accommodate with a smile on his face and a personality above.

Everyone who works here was really nice and for my first time financing a far everyone involved were extremely helpful

Great experience I recommend this place.

Service staff is the best. They go out of their way to accommodate any reasonable request. All repairs are explained well.. Sales and service staff seem to care about doing everything right.

I just bought my 3rd Honda through Matt Burne Honda. No hassle, quick review of previous car, deal done in 1/4 of the time, maybe even less, then that from my previous experience at another Honda dealer in the area. That is why we have worked with Matt Burne for 3 out of the 4 Hondas we have purchased. Friendly, knowledgeable and upfront with all information and best deal. Be sure to see Matt Wicksnes! You can get a quote through their online services, which adds to the expediency of your process. Love my Honda Passport, be sure to check it out.

I always have excellent service and Egon is always very friendly and helpful with getting my car in for service.

I brought my Passport in to get a trailer hitch installed. Excellent job by the service team at Matt Burne Honda. Very pleased with the installation and quick turnaround.Brought my wifes CR-V in for recall service to replace fuel pump. Once again the service team was fantastic. Work completed in just a few hours. My only complaint was this time I was unable to get a decent working internet connection in order to connect to work. Ive had no problem in the past with their wireless so not sure what the problem was this time. Not the end of the world but created some head aches for me at work.

Salesman was awesome ! Sales manager never spoke a word to us or bothered to even welcome us to the dealership . Finance manager was way too aggressive and overbearing . For those reasons we probably won’t go back but we love the CRV we purchased .

Just leased my 5th car from Matt Burne Honda. Sales people are always very informative, courteous and NO PRESSURE. Big THANK YOU to Bill Healey for all his help. Love my new car.

My vehicle is always very well taken care of with Burne Honda and I trust Burne Honda with my vehicle. They are always courteous and friendly and handle my car with care. Never had an issue with scheduling an appointment. Highly recommend.

Very efficient and fast service .. I had a recall and I was scheduled quickly ..Thank you .

Too costly than others, charge too much get diagnosis to connect computer with $125 per hour. Even it is 5 minutes job

Ive always been completely satisfied with the service I received at Matt Burne Honda. I have and will continue to recommend Matt Burne Honda to my family and friends . You are always greeted and handled in the most courteous manner. Time is taken to explain what is needed when your vehicle is being serviced. So yes, I would give Matt Burne Honda an excellent rating.

I like service center employees they are ready To help except for one skinny tall guy with mustache

We are a Honda Family!We have purchased many Honda products from Matt Burne Honda over the years.We get our current cars services taken care of at the dealership and always walk away feeling like we are treated great.From Sales to services Matt Burne Honda is a great dealership.Thanks again for making us feel like a part of the Matt Burne Family.

I was satisfied with everything. Gentleman who greeted me and took care of the appointment was most helpful

Every time I’m at Matt Burne Honda Service, I’m reminded what customer service excellence is! Thank you!Thank you for the confidence I have when I leave knowing my car is safe! I want to be able to turn the key and know I’m good to go, and that’s what I get!

Matt Burne found the color I requested in my new 2020 Honda CRV touring car. They wer very efficient in doing so and gave me more for the trade of my 2015 Honda CRV EXLthan was offered by Motorworld Honda in Wilkes-Barre. I am very satisfied with their sales and service departments.

Polite courteous workers in both office and service area. 30,000 MI service package completed quickly and that a very reasonable rate. Love my honda! Would buy a third one

From our online experience with Lori right through delivery of the vehicle with Guy the process was easy and seamless.Definitely worth the trip to Matt Burne Honda!

Great time,and a price we can all live with. Tom Richardson is the best. This is our 2nd Honda dealing with Tom. Thanks...Chris and Rose.

I needed a flat tire fixed. The service department were very accommodating and gave great service. Polite, courteous and mindful of CDC rules and safeTook car in for recall.computer software update.quick and efficient

Egone in service is fantastic to deal with.

Experience was quick and painless after a bad experience with another dealer. They got me into the car I wanted and at a cheaper rate and shorter term than their competitor. The salesman was knowledgeable and went out of his way to reinspect the car (which got swapped due to a dent in door he found) before finalizing sale. Would definitely deal with Matt Burne again and am happy with my purchase.

Amazing service, even when extremeoy busy they do everything they can to fit you in. Staff is efficient and extremely friendly!

Promised a time and car was finished as promised. Everything was done and they found an issue and fixed. Everyone was friendly and professional.

Egon, And the service department is fantastic whenever you need them they are there for you anytime I have a question about a car they help me out no questions asked cannot ask for much more

Great experience. Mike H. Was helpful but not pushy. Thanks!

Always found Burne Honda to be honest, fair, economical is all transactions whether it be for a new or leased vehicle and service of those vehicles.

Bought my wife’s civic here back in 2013. Really was a great experience and a great car over the years. They helped us get out from under a loan we had on a piece of junk jeep at the time. We went back last year looking at Pilot’s, particularly used ones that were lease turn in’s. We were disappointed to find out that a salesman had a particular pilot we wanted to look at at his house because apparently they drive the used cars around whenever they want to. He was off the day we came down. We would’ve had to schedule a time to come back to make sure the car was there and ready to be viewed.That was a “WTF” moment for us. I have to schedule a time to look a car YOUR selling? Screwy operation there.Not sure I’ll be back, at least for a used vehicle.

I have been a satisfied customer for over a decade. The product is outstanding and the customer service is above standard.Sean McGuire goes out of his way to get the features and right vehicle within budget. Last week, he spent time listening to what I was looking for and offered three options. I got exactly what I was looking for with a few extra options I didnt know existed.The staff in the showroom are all friendly and helpful.It is a great atmosphere. The selection is outstanding, as well.

Excellent and timely service, courteous and professional staff. A great place to have your car serviced!

As always great service department especially the guys who are there for 20 years!

I always get the best service when I go to Matt Burne Honda for services on my cars. The service manager and the people there are very helpful. They give u the right answer to your problem without making up things. Yes, I have gone back in the years to other Honda dealer in the area of the Ponoco. I did like their service department and service manager. Once I Found Matt Burne Honda, speaking to Jack Munley. They make me feel like family when come there. The service on my car this time as of August 3, 2020 was great. I just want to say thanks.

I had a wonderful experience buying a new car from Matt Burne Honda in Scranton. There was never any pressure, delays, or smarmy sales tactics. And if you are in the market for a new or pre-owned car, you may want to check them out because Honda is offering some very attractive financing right now.Id contacted SEVERAL other dealerships before contacting Matt Burne Honda and they all played games with me. But Lori at Matt Burne sent me their no haggle internet price, which was under dealer invoice, and $1k less than a dealership in Wilkes Barre offered. I also reviewed the surcharges that are added to the final billing and they did not try to slip anything in, like one dealership tried to do to me. Matt Burne did not even add a destination charge (a common chump charge to watch out for).We did everything online and over the phone. It was super easy and pleasant. Rick my sales manager even had the car delivered to my home at no additional cost. They also offered a discount on any accessories as well as discounted extended warranty if I wanted to add those. Kevin the finance manager was very helpful, too. It was a pleasure doing business with Matt Burne Honda and I give them my highest recommendation! Oh, and I love my new car.

The employees at Matt Burne Honda are always courteous and helpful. The work is done in a timely manner.

Just purchased/leased my fourth Honda from Matt Burne Honda. Everything about this place is top-notch. From the greeting when you walk in the door... To the sales people who are willing to help....and to finance who literally had me driving out in my new Honda exactly 19 minutes from when I walked in the door. It just doesnt get better than this. Consistent excellence and customer service.

Great experience knowledgeable, respectful we dealt with Rick Kinney would recommend him for your car needs whether new or used.

I had to wait a while for someone to help me, but they were very busy. A good sign. I finally got help from Keith. He was very helpful and informative. I would and probably will lease another vehicle from Burne Honda.

It was easy getting an appointment, they did a great job on my car.I really like that they know there customers by their name.