The manager, Jason, is amazing. Seriously, the most professional and knowledgeable people I have ever worked with at any AT&T. He provided the best costumer service, all while defusing a delicate situation and still managing to help other costumers. I would choose to go with AT&T over any other network in Sheridan, just because of Jason. He is simply the best and I hope AT&T recognizes how lucky they are to have him!

Jason and the new gentleman training today were amazing help getting us set up on a new plan! Very thorough explaining everything to me and making sure we were happy with our purchase. Overall great experience.

The manager, Jason, is the person you need to see. He took the time to figure out a billing mess he didn’t even create. He was patient and explained things to me in a way that I could understand. He’s your guy.

Always a great experience when I need their help. Jason and Solomon are extremely knowledgeable, friendly and have that I can help you attitude. Even when the store is super busy they both are calm and multi task the best I have ever seen!

Those guys at the Sheridan AT&T are extremely knowledgeable and have great service. Both Solomon and the manger Jason have tons of patience when it comes to explaining peoples new devices. Always a pleasure going in for whatever my needs are they handle it in quick and courteous manner. Both need raises!

If you need any kind of help reach out to Solomon (hopefully spelled that right) because he can help you with any issue you have. He has been more than helpful with any issue I have had without breaking a sweat while also handling multiple customers. He needs a pay raise for his professionalism.

Freaking AWESOME! Go see Jason.

The staff was friendly and I didnt wait long to get helped. He was cool with my kiddo running around ths store and explained all the details of the phones very well.

Incredibly inconsistent and slow service. I went twice during their posted open hours, and the store was closed. Then I finally caught them on a day when they were actually working, and it took them over an hour to help me. During that hour, they didnt even acknowledge me or let me know how long it would be. You can tell that theyre the only place in town to get help, so they dont really care if it takes forever or not. Terrible service.

Jace was extremely helpful

My mom, who is close to 70 years old, is rather technology challenged, and called me when she was having issues purchasing her phones over the website. So I encouraged her to call a local office. She reached out to the Sheridan, Wyoming AT&T office (reps name was Sullivan) to get some help purchasing new iPhones for her and her husband (who is 72 and has kidney disease). Because of COVID-19, she is not wanting to go inside places unnecessarily because he is at high risk. They have been very, very careful for over a year, and were careful for years before due to his disease. Sullivan refused to check her plan, and refused to help her purchase these new phones over the phone. He told her that in order to get any help she has to come into the office. For some, COVID-19 is truly scary. Id recommend AT&T find ways to help seniors purchase phones rather than requiring them to go inside.

This store has been consistently good for the past year with the new manager. I worked with him last year when purchasing my IPhone 11. Yesterday I had a huge phone mess. Solomon spent hours (literally) assisting me.

Great service Jason the store manger is awesome!

AT&T customer service is hit and miss, in my past experiences, but todays experience was fantastic. We went in to get more information about a new plan we had heard about from an email. We were greeted promptly by sales associate Chandler, and he explained the plan information and then showed us how it compared to our current plan. The new plan was better in many ways, and Chandler got it set up for us. This was the fastest service experience with any AT&T representative ever!!! Thank you, Chandler at the Sheridan, Wyoming AT&T store, for a job well done...

I was able to get everything I needed done so quickly. Chandler was courteous and helpful, really cut the BS out of the whole thing.

Jason the store Mgr has so much compassion & care for his customers & employees more then I’ve ever seen with any other corporate type of stores, we came in to add few phones and what not & 1 of the 1st word out of his mouth was I can help you with that & hey let’s see if we can save you so money & get your new phones paid for with the saving plus there’s tons of promotions going on. Jason always has the attitude of I can help you & if he doesn’t know the answer he will always find a way to help or lead you in the direction your looking for. My daughters & I came in to get some new phones, with ease & care Jason did everything he & his team could to switch our info from phone to phone even ya not knowing our passwords, plus saved us so much money on the new plans that gave us hot-spiting which I didn’t even know was a option. We will definitely be tell everyone about this wonderful experience!

We have excellent service at this location. However in getting a new phone we realized the phone we replaced was faulty from day one. Of course didn’t figure that out until we got home.

What a wonderful manager you have at our Sheridan Wyoming store.Jason is very patient and understanding with excellent knowledge ofthe technology of the AT&T system. He has been very helpful and I feel he will help this store grow with new business. I am a long time AT&Taccount. I wish him well for 2019.

I love our Sheridan store! Everyone one is always so friendly and I have never left without getting my issue resolved or my wants taken care of. They always try to see what they can do to help me save money and they explain everything so it makes sense. Thank you to all the employees :-)

Whenever I go im always greeted and well served. Polite and respectful employees

Dont know wasnt in there. They helped my friend haha

I was greated immediately by the staff when I walked in. Amber ended up helping with setting up my new phone with very little difficulty. Very knowledgeable and helpful was able to get everything taken care of quickly. Great staff and Service. I highly recommend this Sheridan store!

I had been dreading a trip to our local AT&T store due to historic experience wirh long lines and grumpy help. I finally went in to get a new phone and all I can say is WOW. What a difference. Jason the manager helped me and he and the whole store get 10 stars. Really great customer service for all of us who were visiting plus good technical assistance.

Long wait times. And a rude employee. Didnt even try to help us just said that he couldnt help us. Go to Billings they can help.

Great experience great immediately, extremely knowledgable, got us in & out with all questions asked and answered. Definitely will recommend to everyone!!!

I tried to set up a new account and get new phones for my wife and I but they could not figure out how to activate the phones. We spent hours in the store and almost a week calling in and trying to talk to the manager Jason but he would not call us back or communicate any information we had no choice but to ask for our money back. Worst customer service I have seen in a long time!

I had to upgrade to a smart phone. The store was busy. It was nice to be greeted while waiting. The phone purchase was simple and straightforward. I am confident that any questions I may have regarding my plan or phone will be answered promptly and accurately.

The staff is always very friendly and super helpful. I recently had DirectTV installed in my home and their staff made sure everything went as planned and that I was happy!

Had the BEST experience today! Jace’s customer service was on point. He was super knowledgeable and made our purchases easy!

There was ling lines in past but looks like they have new manager & sales people great place now, will recommend to everyone

Jason, the store manager, has been very kind and polite in helping with my lost/stolen phone. Thank you for all your time.

Absolutely love going into a clean, friendly & well staffed store, we have been AT&T customers sinceCellular One, had some issues with my bill went i to store talked with the store manger Jason and not only did he save some money on our bill but we upgraded 2 lines and added 2 for our grandkids, total white glove experience, Jason made the process easy & fun! Thank you

Had a great experience with Jason, he went over and beyond to make sure everything was taken care of and backed up all my information from one phone to the next ! Explained everything and gave me a nice deal on a screen protector, charging pad n case ! Thank guys !!!

Great people working hard, always busy but they seem to try to get people in and out.

We have a great selection of the latest & great devices stop in and see what we can do for you

I sincerely appreciated the no sales service just honest and sincere customer service!

The new store manager Jason is wonderful has great customer service definitely will be going back

Very nice rep..very busy certainly need more help! Great attitude!!😉

I have spent weeks trying to get my plan upgraded, new devices, and help with issues that are over a year old. Finally after 3 days straight of being on the 1800 line, and a month of 2-3 days each week in the store, the 1800 got things straightened out. In addition, I asked the gentleman in the store to double check my account to make sure, he said he could not. I was informed that I would have better luck next door at Verizon by this gentleman and that he had ACTUAL customers to help. Apparently, I am not an ACTUAL customer even though I have 3 lines of service and have only ever used AT&T for close to 20 years. I am appalled that I was treated this way and basically told I was not a customer because I had to go through the 1800 management to get help. Wal-Mart has better customer service and I would not recommend this store for more than wiping your shoes off after this final experience.

The customer service at this store is horrible. First of all, they dont answer their store phone or return messages. So I have to drive 35 miles to get answers to my questions about products I purchased from them. The store manager told me she would call me first thing this morning about an issue. Still waiting to hear. Guess Ill be driving up there after work. ATTs 800 number days I have to deal with my point of purchase. If you are thinking of switching to.ATT.....dont.

Amazing people. Great staff and knowledge.

Love the new store manager and assistant they have in.

I went to the Verizon store for help. They were very prompt solving my problem.

Expect very long lines (1 hr plus) any time of day and inconsistent quality of service. Bring a book and a bucket-load of patience.

Was interested in changing services from T-MOBILE to AT&T, was not acknowledged whatsoever and had been waiting for over thirty minutes while the only employee had a liesurely conversation about going to the beach and other vacation plans with another customer who had already been helped and was out the door. Id rather deal with T-MOBILEs poor coverage Than AT&Ts terrible customer service.

Great Service, Very Knowledgeable

Great team! Great experience!

Good people good service! Under me Management!

Got a new phone yesterday. It was quick and painless and the staff was very professional and knowledgeable.

Love love love Alicia to bad shes moving away..😭😭😭

Amber was a big help... Fast and efficient and friendly!!

Wonderful experience, every single time!

Always a long wait, just like any other cell phone store. The service is pretty inconsistent.

Experiences vary widely in need and employee I happen to get. This time the experience was alright- but just alright.

Every time I go in this store there is a long wait. Every time except today where Ive been waiting for an hour for them to open because their store window says they open at 9am but apparently thats just wishful thinking.

The employees here will lie and deceive you

No attention to detail. They applied my screen protector crooked.

The staff is awesome!

Amber, was wonderful help today!

Great staff always friendly

They are always out of what you need. But they are usually short handed so the wait is long.

Always nice and helpful

Chandler is the best.

5 Star!

Sorry for the poor or inconsistent service lately at our store lately, Im now here to help out in anyway I can, if theres anything that I can help with swing in and let me know Im here to help.

Very poor experience. Do not use!

Helpful staff

Awesome experience

The clerk helped me .

Great staff

Great service

Helpful

Close.

Grate service

Staff very poor

This may be the first Chinese commentary hahahaThe people inside are super good! Beautiful sister and warm uncle!J-1 friends are rushing ducks!