I had my car repaired there and they were extremely professional. The communication during the duration of my car repair was outstanding. I was able to pick my vechickenup on time and am beyond satisfied with the repairs.

My experience with Caliber Collision and especially the manager, Eli Krut, was the worst. First, Caliber, (who supposedly is supposed to work closely with Geico as this is a place recommended by Geico) did not communicate at all with Geico and I have to repeatedly call both to try to coordinate anything and even then there was a lot of miscommunication. Then the first time I came to get the estimate for the damage, I was supposed to also just have Caliber fix it as well, but Eli insisted that all he had to do was take pictures and I’d have to come back. When I called Geico, they said the opposite and said Eli was supposed to take the car in and fix it. This delayed my repairs by an extra three weeks. Then when I made an appointment to come back, Caliber lost it in the system and completely removed my appointment and I had to reschedule. Finally after almost two months since the accident, I dropped my car off and Eli said it would take about 4 days to fix the car but it took three weeks. After three weeks, he called and he left a voicemail saying they’re a probably with the key. I called back and he said he completely the key and had to go to Caliber and give them my spare key, thus delaying my repairs again. Then I had to come back when it was finished (per my text and phone call) and had to wait yet about hour outside. Long story short this is the worst management and Geico has the worst communication and service. I will not recommend Caliber to anyone, especially this location.

Excellent service. Fantastic job repairing body damage. Look like new again! Very satisfied.

I was involved in an accident and Caliber Collision is where the insurance company sent me to get my repairs. I was greeted with professionalism and kindness as soon as I walked in. Enterprise was on site for my car rental. Everything from the repair to the rental went very smoothly, even when my repair was delayed, everything as far as my rental was handled. I was updated when needed. I did not need to call once. Mr. Eli and the team are absolutely amazing. Thank you for making this experience amazing.

Incredibly satisfied both receptionist we’re very helpful and very kind, and Barry who inspected my vehicle Was very professional and courteous. I recommend.

I took my vehicle to this shop because of an accident involving a deer. The deer damaged the front bumper and most of the frame of my car from the left headlight to the driver’s side door. The shop initially told me that the repairs were going to take 8 days, but it turned into 2 weeks. Then the date was extended to 3 weeks, then 4.5, and it was finalized after 6 weeks of being in the shop. This prompted me to also get a rental car that was a little bit on the pricey side because my insurance policy would cover it for up to 30 days, but I was misled by the duration of that my car was actually in that shop. Throughout that entire time, they NEVER took the initiative to call me to give me a status update about my car. I would have to call them just for them to tell me that the date would be extended and this happened AT LEAST 3 TIMES. After the call, they would then send me a text stating that the date of completion for the car would be extended as if they were going to send me the text in the first place, but it gets worse.After I get my car back, I drive it for about a week and my check engine light comes on and the “lead technician” Ely gives me an attitude about checking it. It turns out that the issue was a cylinder misfire and he simply brushed it off saying that it was a “random occurrence”.Now Ely was the main person that I was in communication with about my car since it was taken to the shop. He never took any initiative or seemed as though he cared whatsoever. Regardless of that selfish person’s attitude and lack of respect, the car still looks great, which is the only reason why this review has multiple stars.

Had my vehicle in for repairs, they got it done ahead of schedule and everything looked good as new.

Everybody was very nice to me in there and made the process simple for me! Thank you Kim, Eli & the whole staff!

Michael Style was very helpful and informative when helping us with our car.

Customers service is great Candace was very helpful and friendly. Dave was professional and the job was great. Had two cars repaired at this location and happy. Highly recommended.

Excellent service. Will return to have repairs as soon as insurance gives the go-ahead.

Excellent service from the start… thanks to everyone involved from geico, enterprise, & kudos to Eli! Thanks again!

It was the best experience in customer service that I have had dealing with my vehicle. Matthew is a good person. He gave me a ride to the Enterprise rental office and waited with me until I was given a car. That was after he was already done with work for the day. I recieved text messages through out the process and the car was finished on the exact day. Also Candice at the front desk was very helpful. If I could give them more stars I would.

⚠️ this was by far the worst place to take our vehicle! On top of that, the man who runs the place or “fixes” the vehicles has the worst customer service ever. I took my car there to get the door fixed and three of the windows do not work. My newborn and two of my other children 5&6 have been getting rained on... and because of Covid we don’t have the money to get the windows fixed that this place broke and the windows do not go up. I called many times and no one has called me back or given me answers. It definitely explains why the man took so long to update me about the car or to even say hello to me when I came to pick it up. It was supposed to take a week to fix and it was there for an entire month.If I could give 0 stars I would!

I cant give a honest accessment right now, my vehicle had been in there have for about 3 months and still not fixed. Hopefully l can get some type of compensation out of this!

No shill but they did good work and fast.As for service the older service manager gentleman and the one from the rental dept for enterprise were decent to deal with for me

Great job-Team Eli went above and beyond! Service was impeccable & my car looked like it was brand new!

The customer service, the continuous update,the professionalism of everyone the very timely and detailed manner of the work,job well done, thanks much.👏👏✍🏽

My first impression of the Caliber Collision was negative. My displeasure of customer experience started from the parking lot. When I drove up to the shop, I saw three gentlemen, representatives of the body shop, conversing at the parking lot. I got out of my van not knowing where to go, the men looked at me and completely ignored me. They did not bother to greet or assist me but continued with their conversation.I picked up my van on Friday as promised at the close of business, I noticed a damage to the rearview mirror. Two days later, while driving on I-95, I heard a noise coming from the drivers front tire. When I pulled over to the shoulder lane to check where the notice was coming from, I saw that the splashguard was not correctly installed; a couple of screws or bolts were missing. I tried to secure it, thinking it was a minor issue and could be fixed with just a snap. However, when I got back on the highway, the splashguard fell off again and rubbed against the tire, inhibiting my driving.The following day which was on a Monday, I called the collision center to speak with the attendant who handled my case to inform him of the damages. I immediately received a pushed back from him. He got defensive and gave the impression as if my concerns were not valid.I made an appointment to take the van the next day to be looked at and corrected. I received the same response from the him. Regarding the damage to the rearview mirror, he told me that the heat from the sun caused the breakage. That sounded unrealistic to me because I park in an open space at my residence. I told him that a crack was there before I took the van in. But while my van was in their care a piece broke off possible when the mechanic adjusted the mirror. His response was, I cant do anything about it; if you want, you can speak to my supervisor. I thought that was an unprofessional response. No sympathy, no apology. I told him that my pressing concern was fixing the splashguard.After the splashguard was fixed, he handed my key to me in the waiting area and did not offer to do a walkthrough to validate the repair and apologize for the inconvenience.I gave a one for poor customer service because they made me feel like I was an inconvenience. I would not recommend a friend or family member as my sister also had a similar experience when she took her truck there a repair. There was an additional damage on her vehicle.

Really disappointed in the customer service and service quality of this location I have had great experiences with caliber collision in the past but I would not recommend this location the collision damage they fixed on the outside of my car was well done however they gave me back my car with the inside condition TRASHED. Then they had the nerve to look at me like I’m crazy and not see the issue with how they left my interior. This guy had no remorse or concern and made it seem like I gave it to them like that. My seats weren’t in the best condition before I admit but before I dropped my car off for repairs I had cleaned the inside of my car thoroughly and was actually proud of it so to get it back looking like someone looted the inside and just smoked it out with dust and dirt was disheartening. All the stuff from my truck was just dumped into my back seat which isn’t how I left it. You would think with them having my car for almost two weeks they would be more respectful.

I have yet to pick up my car from getting it fixed from them. Its a nice, clean place and I didnt get overbooked so there was room for my car in their lot.

Awesome, very professional service. Outstanding customer service skills!This recommendation is for the Caliber Collision facility on Tech Road in Silver Spring, MD, near the Motor Vehicle Administration offices. I hope the same caliber of service is in place in all the Caliber Collision facilities nationwide!

I am not one who likes to bash businesses especially ones who provide service to folks who are in need but this has not been a pleasant saga and unfortunately even now its not over.Because of unfortunate circumstances, my 2019 (yes 5 month new) Subaru Forrester was involved in a single vehicle accident. Because I had other things to deal with like a son in the hospital, I opted to just let Nationwide guide me to their preferred collision repair shop closest to me and that was Caliber Collision on Tech Road in Silver Spring.First of, my interaction with the front staff was excellent. I got call back when my vehicle arrived, a call when they had assessed it initially and was told I would receive periodic updates.. The original estimate for completion was 6/18/2019 which was 15 days from when it was received and I was pleased...Well that did not last long.....Not one phone call was made to me until on 6/17 I called to ask about the status. Since I was not able to talk to the gentleman responsible for updating me I decided to stop by. My vehicle was pretty much untouched except for the parts on the front being removed... I was of course irritated as anyone would be and received a lot of apologies including an email... I ask if they would just give me a date when the vehicle would be completed and was told they would prioritize it for completion by 6/30/19. I received three calls to update me and was told some parts were back ordered and was going to delay it till today 7/2. I assumed that at this point my car had been in the shop for double the expected repair time and again assumed it would be done.. I called this morning and was told it was being washed and should be ready by mid day and then when I called at 1300 was told as soon as it was cleaned it would be test driven. At 1500 I was told they discovered a noise and that upon inspection there was a transmission mount that now needs to be replaced... ETA... who knows...I am posting this BEFORE I receive my vehicle knowing full well I will be getting a vehicle which instead of being repaired correctly will be a litigation headache... I dont wish this on anyone and would ask that people definitely check their reference before using them.I will be sending an email to Nationwide as well as I want them to understand while I have the ability to accommodate this, most people who rely on their car dont. And this definitely does reflect badly on them as well....

So far so good! Dropped son off to pick up suv, tire warning on dash...they refilled the tire before we left..still holding air...

Clarence was incredibly helpful, professional, and efficient with evaluating my car and providing me various options for repairs. He made the experience stress-free and was great to work with!

Went to Caliber Collision after a parking lot incident. The estimate process was easy and took less than 30 minutes. We scheduled the work for the following week and it was done a day ahead of schedule and below estimate. The car looks like new. Customer service was excellent throughout, and the team observes respectful social distancing while still being friendly and courteous.

It was a wonderful experience overall. Everyone was very friendly and professional. After they fixed my vehicle, it looked brand new again. Along with that, they gave me back my vehicle quicker than expected. I recommend Caliber Collision to everyone.

Very efficient process. Very happy with repairs.

Front desk staff along with Eli were very professional and friendly. My truck looks great!

My IS300 was wrecked pretty bad in the front but they managed to get it back to me good as new fairly fast considering the severity of the damage and I was kept well up to date by my adjuster throughout the process .

Fantastic team. I felt so cared for and my car came back early!

Phenomenal experience! I dropped my car off on a Monday and it was done by Friday. And it looks better than when I got it! The team did an excellent job of keeping me informed on the status of my car and made sure to walk me through everything. Chris was very kind and made the process so easy. I believe her name was Candice, was also incredible. She was prompt in returning my calls, and also so kind. Highly recommend these guys!

EVER SINCE I TOOK MY CAR THERE SOMETHING IS WRONG WITH MY. So I took my car there to get my fender replaced. One they kept extending the completion date. When I picked up my car, my window switch wasnt working. before my accident the panel over the tire was black, they replaced it and left it red. my car looks so tacky.

Clarence our adjuster was great Professional and assured everything was done. The front desk staff was conscientious and friendly.

I worked directly with Julia she was wonderful kept me updated by text messages about my vehicle!Everyone was friendly no issues at all!!

Caliber Collision was very professional from the start. They followed up with me immediately after my insurance company contacted them, set a quick appointment and serviced my needs quickly. They told me my car would be ready in two days and it was, cleaned and fixed. I spent very little time in the office and received regular updates via text. Everything was handled so well. They took a headache like a fender bender and resolved it seamlessly.

They did a great job with the car

The front office staff were terrific. They were friendly, professional, had all the details in order, explained everything that needed explaining. The representative who oversaw the repairs was also terrific. He also explained everything that needed to be done, clearly explained the process, how long it would probably take, and made sure my questions were answered.

My experience with Caliber was very pleasant and wonderful. Clarence was my go to professional contact. He was outstanding with his business to customer (B2C) service. I had an out of pocket work done and it was a fair price and fantastic work. I did not know Caliber did other work on cars, now I know if I should ever need other service. Front office assistant Ms. Candice was as well very professional, friendly, and knowledgeable with the company. Family felt atompshere. Keep up the excellent job team.

Got hit by a cart at Home Depot and got a nice dent/scratch. Members of a Facebook car group tried to dissuade me from using a body shop because how hard the white silver metallic paint was to match. I’m so glad I didn’t listen and went to Caliber. They matched the colors perfectly! The adjuster I worked with was awesome (Mathew M.), he went above and beyond. This is a new car and I had some nasty chips and they touched them up as nice little surprise.I hope I never have to go to the body shop in the future but if for some reason I do, I definitely be back!

Fast Service! Highly efficient and effective automated process that helps with Social Distancing and still have access to professional staff via phone and for in person visits.

Caliber collision mr Clarence lane and the staff were very helpful and friendly when I had questions about the repairs to my car. They kept me in the loop every step of the way and did an excellent job on the repairs. I would definitely recommend them and would use their services again if needed.

Very professional quality business.

Great service updates. Excellent results. Would highly recommend to others. Thank you!

This place is run by uncommunicative crooks who overcharge folks. They wanted to charge me $3500 for a repair that ended up being $1900 just down the road.After a collision my insurance directed me to Caliber Collision. After many trips there trying to get simple questions answered and playing phone tag with the rude receptionist I decided enough was enough and moved my vehicle to another mechanic down the road. They dared to charge me to put the bumper back even after I specifically told them not to do anything until I hear from my insurance.I wouldnt wish this experience on my worst enemy!

Caliber was very professional and kept me informed of everything being done with my vehicle. Clarence was my service representative and he did a great job making sure the best replacement parts were used and that I was satisfied with their service. 5 STARS!!

They were awesome, my experience was easy and smooth from start to finish !

They were very informative. I got into a very bad accident and they were able tonfix the vehicle. They sent me updates almost everyday and finished on the day they estimated. The front desk staff was friendly and helpful!!

Had a good experience following a minor accident. Very professional, good communication, and timely quality repairs were made by Caliber Collision.

Took car in for body damage. Kept me informed of progress throughout. Received car back several days early. Everyone very nice and professional. Answered all questions. Car looks and drives great. Would recommend!!

Fast and easy service. This shop works with my insurance; so it was a breeze.

Never had a problem with anyone here especially the front desk help.

I went to Caliber Collision for an alignment, new tires and a new wheel. Clarence was my tech and kept me updated the entire time. He was always on top of what I needed and made sure I was aware of what options I had and how much each different option would cost. There were no hidden fees and everything was told to me upfront, prior to them ordering any parts and I was able to make each decision on my own. Clarence really looked out for me and did everything in my best interest as if we were family, and I couldnt be more grateful for that. Id definitely recommend anyone to use Caliber Collison in Silver Spring!

Professional and expedient service.

The service was excellent from check in to check out. I was kept informed every step of the way via text and phone. The car was repaired to perfection and cleaned thoroughly.

I have had to use collision repair services a Two times in the past 4 years after being hit by other drivers. Both times I used Caliber Collision on Tech Road in Silver Spring. Both times everything was completed on time snd like new! I highly recommend Caliber Collision Repair on Tech Road if you every should need auto body services you can count on. Thank you Chris!

Great service, quick, professional! Would do business again. A+A+A+A+A+

Great customer service! Chris did an awesome job communicating and the car was ready earlier than the original estimate. Loved the convenience of the rental car available on sight.

The office staff secured the safety of customers by limiting guests and politely asking customers to remain in their car and the office will call when service tech is available. My service tech, Alex Fredericks, was very courteous and professional. He communicated and informed me of the status of my repairs. Thank you, Alex!

The workers there were so nice, they fixed my car perfectly, and fairly quickly. There value was a lot better than many other body shops. Definitely going back.

Mr. Lane got my car back on the road with no problems. I couldn’t even tell my car was in an accident. They did a thorough job.

My experience was amazing, the staff went above and beyond. Chris kept me informed with all repairs needed for my car and made the process stress-free.

Awesome service!! The service adviser in particular Mr. William Sanchez. He displayed the most personable skill set, and so different from my past experiences at other businesses. He provided day-to-day updates, very precise, knowledgeable and professionally soothing. I will definitely recommend this gentleman by name if put in any type situation to help others let alone any service members in need of car assistance. If the majority of the staff is stellar as Mr. Sanchez I’d go to combat with your crew/staff any day. Great Job, Mr. Sanchez.

Chris A readily answered my questions and explained process. Front office staff was helpful with paperwork and rental car.

The staff at Caliber Body shop on tech road are professional and courteous. They adhere to guidelines for safety in regards to COVID safe practices for preventing spread of this illness. My car was repaired by the time promised and was spotless.

Great place to visit. Everyone was nice and friendly and super helpful. I went early and walked out with a rental in 30 minutes.

Caliber Collision is top notch! From beginning to end I was treated very very well! Good communication, good customer service and the work was done quickly and professionally!!!

The Caliber Team provided exemplary service. This professional team repaired my vehicle and delivered it on time. They also provided ongoing status in the repair process. Truly a class act!

I experienced great communication from Caliber, the work was done very well and completed ahead of schedule. Id definitely recommend them to a friend.

Caliber Collision has high caliber personnel that go out of their to satisfy their customers.

I was rear ended and my bumper had to be replaced. After looking through long list of auto repair shops my fiancee suggested I take my car to this location. He said they did great work on his car and was very happy with the repairs. William Sanchez had worked on his and this year William worked on my car. His customer service was above and beyond what I expected. What stood out about Mr. Sanchez was he listened to me explain my situation. He was sincere and understanding. Also, assured me not to worry, everything will work out. When I picked up my car I spoke Mr. Sanchez and thanked him for everything. My car looked great!! I will definitely referred this location to anyone and Mr.Sanchez to anyone seeking an auto repair center.

Customer service is really good with a happy 😊 face service

A hit and run driver smashed my door and window during the worst thunderstorm of the year, soaking everything inside. Caliber did a great job of fixing the car and drying out the interior.

Very prompt service and the personnel were also very professional. Highly recommended

Our experience at Caliber was very good. The staff was pleasant and treated my wife and I with respect. Thank you.

The ladies at the front desk were very polite and professional. I thought it would take a whole week to get my repairs done, took 3 days 😊

Caliber Collision of Silver Spring in all aspect is thoroughly a highly proficient and professional business.. The entire staff especially Chris and the lead receptionist are extremely courteous and go out of their way to make you feel like family. They continually keep you informed on the status of the repair. I have dealt with several car repair services in the past including Caliber previously. But as long as I am still kicking Caliber will be the only one that I will deal with in the future. They have my respect and appreciation.

Entire staff was very polite and professional. They kept you informed on every step. Awesome job.

This place does a lot of business with insurance companies. If someone else is going to pay for your repair, they are great. Not sure I would go here if I was paying on my own. Obviously they do a great job, but... its priced at a premium. If you need to be assured that your car will be returned to you as new, then use them.

Despite the negative emotions that typically come with being in an accident, William Sanchez has been nothing short of amazing in the process of getting my car fixed in a timely fashion. He is always on top of communicating each step of the process with me. This means a lot to me because I get anxious when I dont receive updates regularly in regards to repairing damages to my vehicle. He goes above and beyond what most other places would to ensure highest customer satisfaction. Any time I need car repairs, this location and William Sanchez as my service advisor is the first thing that comes to mind!

My car came back looking brand new. Matt was awesome. Very professional

Great service

I brought my Nissan Rogue for servicing today and the service that I got from William Sanchez was exceptional.I feel you guys went above and beyond despite the fact that I was not on the schedule but was still taken care of!Would definitely come back and recommend to a friend.

Excellent operation all around, routine updates on job progress, fast in and out, repairs looked great and they cleaned my vehicle inside and out before pickup. I would recommend this shop to a friend!

Very pleased with the customer service William Sanchez provide me and the quality of work performed on my vehicle. William and the rest of the staff answered all of questions, provided me updates to my vehicle repair, and delivery my vehicle on time as promise. I would recommend this shop to others in the area. Thanks for the great service.

A+ experience!! Returned my car very quickly and it looked perfect!! My service advisor William S. was awesome - kept me informed and up to date on the progress. My car looks great - definitely recommend this body shop.

Caliber did a GREAT job on my car and the customer service was AMAZING with William Sanchez as my advisor. I never had to ask him anything beacuse he is so informative and took care of everything i could ever think of.If I ever need repairs again, Ill be a repeat customer with Caliber Collision and Ill definitely be requesting Mr Sanchez as my advisor.

The team at Caliber Collision Silver Spring ( Tech Rd) just made my Thanksgiving a little better - Especially Will and Kayla. After an unfortunate event in a parking garage, my vehicle was without a “ pretty” passenger mirror. I’m headed out of town and needed a quick turnaround. However, being Thanksgiving week... I was not hopeful. To my surprise, I WAS WRONG! Will assessed the damage and ordered parts right away. He kept me informed and my vehicle was ready in record time. Not only did they fix the vehicle but they made her look pretty again - sparkling clean. Will’s stellar customer service will keep this location at the top of my list. Thank you Will and Kayla!

Great service!! Kept me well informed of what’s going on definitely would recommend... thanks Matthew bell.

They did a great job. Super friendly and would recommend to my friends.

I was rear ended and my took my vehicle here for repair less than a month ago. The exterior of the car was fine upon completion but sensors were not working as far as lane merger, etc. The tech and I went back and forth for almost a week concerning this feature on my vehicle. Their stances was my vehicle didnt have and they didnt see it when they removed the previous bumper. I took a paper from Nissan showing the features in my technology package. Even called Consumer Affairs of Nissan to confirm. Finally after requesting a manager, he did some research on my vehicle and repaired the issue. This was a horrible experience as I had to prove to a mechanic things about my car when they are the professionals and then was still handled as if I was lying or something.

I was stressed about my car. Caliber Collision took care of my car and most importantly took care of me. Awesome ... awesome service. I’m so thankful for all that they did to get me back on the road.

Repair was quick and easy. Very professional. I would recommend them and will return next time I need a repair.

William Sanchez is the man, he took good care of me and my car. Good customer service and very good finding ways to find solutions when needed. I’ll come back again.

Just picked my baby up from Caliber Collision and I have to say I literally didn’t even think it was my car I was picking up. The service rep who handled my car, (Mr. William Sanchez) had to convince me that it was indeed my vehicle. It looked like a brand new car!Thank you so much Mr Sanchez, and thank you so much Caliber Collision for such an amazing job!Will definitely be referring people I know to this place!

Great place. Excellent service + excellent repairs. Not a glitch in sight. Highly recommend.

Excellent Service. William explained everything to me both before and after the work was done. I was kept up to date daily on the progress via text. The car was done when promised. Excellent job!

I had a great experience getting my car repaired. Awesome staff and front desk!!!

Friendly service and staff, provided regular updates on the status of my repair.

Very professional and vechicle was repaired on time