The service department is amazing! Michael Goodman goes above and beyond to help me out. Whether its giving sound advice in regards to vehicle repairs/maintenance to ensuring my car (with kiddos car seats inside) has all the work done in a timely manner so I dont have to rearrange transportation the following day. Truly amazing! This is the reason we return.

I come here for service. All of the employees are amazing. They go above and beyond. At my most recent visit they gave me a better deal than the coupon I brought in. If I was only rating the employees and service theyd easily get 5 stars. However, as a wheelchair user I have to take accessibility into account, so I gave them 4 stars. The only ramp is by the front of the building (the service area is at the rear of the building). There is no safe way to the ramp from the service area. You have to go through the parking lot. The employees truly do their best to accommodate me, but they cant remove architectural barriers to accessibility, thats on management.

Ive been going to Herb Gordon for about 4 years and have always had a fantastic experience with Vitaly. Theyre usually busy, but youre still treated like a valued customer and always pay fair, reasonable prices for quick service. I hope to be coming back for many years.

Herb Gordon Subaru went above and beyond today. Living in DC has provided me with several opportunities to get my left side mirror replaced. :/Herb Gordon Subaru saved me a trip by ensuring the parts were available before I drove out there to get the mirror fixed. They did it quickly and were very pleasant throughout the whole process. Customer service isn’t quite dead in the DC area yet. Definitely will be going to this dealership for all my Subaru service needs from now on.

I definitely have to recommend Angel in the Sales Department. He is one of the most detail-oriented Salesman I have ever worked with. He will go out of his way to thoroughly explain step-by-step when making a purchase. He is very calm and collective too when working through the process side-by-side. I highly recommend working directly with Angel, even if you are communicating through mobile, you will get the best service around.-Dom-

Sue Ireland reached out to me after I inquired about a new Forester via Consumer Reports, and she was a tremendous help. I felt she was knowledgeable, transparent and accommodating through the entire process of ordering a new car, and she called me immediately when it arrived on the lot last week. I highly recommend getting in touch with Sue if youre considering a new Subaru and want professional, friendly service in finding it. Thank you, Sue!

The service department is excellent. I would highly recommend working with service advisor Vitaliy Khlebikov. He goes the extra mile to make sure you are satisfied, and that your car is repaired correctly.

This is my favorite car dealer ship and they never let me down with regard to service. Today I went in for an oil change and the 30,000 mile service. It turned out I needed some additional things, to make sure my car is ready for a long trip. Michael, the service manager has gone out of his way on multiple occasions to ensure my satisfaction. Today he went above and beyond as my service had me stay there pretty much the whole day. On another occasion, I called because another dealership told me I needed some things that were urgent that this dealership had not mentioned on a prior service. They brought my car in, reinspected it and said they would stand by what they said I needed and did not need. The other dealership did not do that and rescinded the “urgent’ service recommendations they initially made. That is why I continue to go to this location to have my car serviced, even though it is 45 minutes from my house, and there is another Subaru dealer five minutes from where I work. As one intimately familiar with marketing and customer service, hi have no doubt rating this place highly. I would give this dealership, and Michael as my service coordinator, 10 stars if I could!

I’ve always had a good experience at Herb Gordon Subaru. We’ve purchased multiple vehicles there, and also make sure to use them for service and repairs. In the service department Rodney normally handles all of our work ups, but he was out this week. Instead, I had the pleasure of working with Michael, who was just as knowledgeable as he was kind and attentive.I wouldn’t hesitate to recommend this dealership to anyone in the market for a Subaru or in need of its service department.

Always love the service here. Been a customer for several years and they have always provided the best.

First let me say I have on my car now for six years and I’ve only gone to Herb Gordon dealership to have it serviced. I did not buy my car from them but you would not know that based on the way I’ve been treated by Mr. Rodney Rogers my service advisor. He has been with me since I’ve had my car and has made it a point to not only treat me well but to go well above above and beyond. As a woman when I go into dealerships I’m a little bit tight because I know that I’m treated differently because I’m not a man but Mr. Rogers never did that with me. He always showed me the upmost respect he always made sure I understood everything that was going on with my car and he made it a point to make sure that my car was OK when I left. I just wanna take a moment to say thank you to him publicly and let him know that his professionalism and kindness towards me is not gone unnoticed. You definitely have a superstar in him at your organization.

Great customer service. All dealers closer to home could not take me in for same day services needed 2 new tires due to screw in sidewall. Called Herb Gordon and they where very helpful. Big shout out to Claudia in particular. I was very stressed from a day of looking to get tire repaired. She was empathetic and explained all details. Had car ready by end of day. I would recommend this dealership:

Highly recommend the service dept for any Subaru maintenance, oil changes, or other needs!! Michael was efficient in coordinating my service, friendly/fun, transparent about the condition of my car, and helpful with explaining things. He even offered a summer service coupon. And the oil change came with a free car wash.

Great experience! Michael was an attentive and knowledgeable staff member, and made a few hours at the dealership fly by. What could have been a difficult visit was instead calm and completely smooth. Great experience from start to finish!

I had an excellent experience at Herb Gordon Subaru. Michael in particular was very helpful and made sure everything went very smoothly. If you’re looking for someone to help take care of your Subaru, I would definitely recommend (and request to work with Michael)!

Excellent service department, especially Vitaly! I have been taking my Subaru here for the past 6 years. The advisors are very friendly, its easy to get a loaner car, and I never feel like Im being sold a service that I dont need. Would highly recommend. The employees here are great representatives of the Subaru brand.

Outstanding service; my car is in fantastic shape following necessary repairs. Michael devoted considerable time and energy explaining his concerns and recommendations and made sure I understood them. But most importantly, he went above and beyond to give my teenaged son and me some key advice on how to be responsible stewards of our vehicle. I feel reassured by Michael’s guidance and expertise…and the car feels as tight as when it was new!

One of the best Subaru dealerships around! My husband is in the military so we move often, and I’ve had my fair share of Subaru dealerships. Herb Gordon goes above and beyond. I believe Ken helped me today- I’m forgetting his name-but he was so kind. I originally wanted a loaner but they said they could have me in and out in less than an hour for an oil change. He also gave me a $10 discount! Woooo! Additionally, a few months back I had ordered touch up paint and there was a bit of confusion with delivery. It was supposed to be shipped to me but instead it was at the dealership. I called to check and they hand delivered it to my house within a few hours of my phone call (I live 30 min away). Truly, this is a place that cares!

Came in today for a routine oil change and tire rotation on my new Subaru Crosstrek and, it was a great experience. Didn’t feel any pressure to upgrade service and friendly and fun staff! Thanks Michael Goodman, See ya next time! Also super dog friendly and the coffee was great.. ya know the important things 🤣

Mister Alan was amazing and helpful. I told him just what I needed and he made it happen. He paid attention to detail and made sure i got everything I needed and wanted.

Michael Goodman, is the man! He was honest from start to finish. I liked how he popped the hood for me when I arrived and told me what exactly needs to be done. First time EVER I had someone do that for me. Definitely ask for him next time you take your car for service. 😁

Michael and the people here at Subaru are amazing! Michael has taken really good care of me and my vehicle from the start and I am very pleased with his service and professionalism. I know coming here that I will be helped in every way possible.

I had an issue with my service and Herb Gordon Subaru promptly corrected it. This means a lot! If you have an issue, just speak up and let them know. Great customer service! Thank you! -(This is why I will always be a Subaru owner and likely returning customer to Herb Gordon Subaru).

I love every visit to Herb Gordon Subaru! I’m greeted immediately and my Subaru is always inspected thoroughly. The staff is friendly, respectful, and quick to serve all customers. I feel so confident driving in my Subaru knowing that Herb Gordon staff take care of its needs.

This was my first car buying experience at this particular Subaru dealership, and overall I am deeply satisfied with how Herb Gordon provided and presented their sales and services.My sales consultant, Angel, was there with me from the very beginning of my journey and answered any and all questions I had about the car I was purchasing as well as the car purchasing process. Angel was flexible with communicating via e-mail whenever I needed information also.One of the other managers, Jason, was very helpful in answering my questions about a Subaru Ambassador Coupon I was gifted from a friend. He even took his time to explain the Military discount program offered through Subaru Corporate, but unfortunately it did not apply to the car that I was purchasing.Overall, I am happy I got to meet a solid sales team, and knowledgeable Finance folks to assist me with any questions or concerns I had. I highly recommend Herb Gordon Subaru. Thank you for the excellent customer service, as well as future maintenance services.

Michael is the best! He was very helpful when I called in need of fixing my well-loved Outback. He told me when to come by the dealership, walked me through the assessment and told me the best place to wait for my car to be done.

I am really impressed with the overall Herb Gordon team that recently sold me a Forester but I particularly want to commend the sales representative, Debbie. I was initially considering either the Forester or the Outback and Debbie suggested that we start with a Forester after discussing my current vehicle and interests. She promptly found a vehicle for me to test drive, showed me the key features, and recommended a good route. Upon returning from the drive, I requested the price information and the out the door estimate was an outstanding price for the vehicle. I returned a few days later to complete the purchase.I never felt pressured to buy a vehicle throughout the process and I am impressed with their efficiency after I decided to proceed with the purchase. Following the sale, Debbie demonstrated a few additional features before wishing me well and has also followed up to ensure that I am enjoying the vehicle.Herb Gordon definitely exceeded my expectations and earned a customer for any of my future purchases and the vehicles maintenance.

I know car repair services are swamped now but Herb Gordon Subaru was great to work with when I took my Impreza in for service. Michael Goodman, who I have worked with for the past three years, has always been very helpful and kind, and went out of his way to make sure I got my car in time for another obligation. Service is great, free loaner car so I could do errands, very happy with Mike and the service at Herb Gordon.

Exceptional service! I have been with Herb Gordon Subaru for 4 years and they are always great! I delayed to bring my car to take care of AC recall till my AC stopped working at 95 degree weather. I also messed up my appointment date and brought my car to the service at wrong day. Despite being fully booked, Michael Goodman and mechanics team went above and beyond to take care of my car the same day I brought it in. I also got a loaner for full day with no charge, car wash and car check-up.

I had a last minute need to get my car in for a service and flat tire. Michael Goodman spoke with me and helped squeeze me in on a busy day. It got even better with him working some type of magic to get both of our Subarus in! He was very friendly and funny - such that I didn’t feel obliged to offer a courtesy laugh. This is the best service department I’ve come across in this area. Thanks Michael and Herb Gordon.

Harry & the entire team at Herb Gordon Subaru are always great! My scheduled maintenance visits are always quick and scheduling online is always simple!

Excellent service! Thorough. Patient and well-managed. I know my Subaru is in good hands!

Fast and reliable service department who has always taken good care of our car’s needs and been kind to us as long time customers- a welcoming and wonderful combination.

Long story short, I referred my son-in-law here for repairs to his vehicle. Almost $5000.00 later the car still wasnt fixed and I was not at all pleased with the final outcome. They only agreed to give back what was paid for repairs in exchange for keeping the vehicle. So it seems that my son-in-law walked away with no car and they ended up with a car that would bring in money either by auction, salvage or resale. Like I said, not at all pleased with the outcome. There a plenty more details as to why I wont recommend them again but it will take too long to go into detail.

Claudia was the best. She squeezed in an appointment for me last minute, was flexible with my changing schedule, and made sure I was taken care of. She is personable and professional and simply amazing.

My first Subaru - brought it to Herb Gordon for a recall repair…..see Michael Goodman in the Service Center! Only see him! Made my first visit/experience one I will remember! He was super nice, excellent customer service, explained everything to me in a way I would understand, patient, informative, I could go all day! As someone who doesn’t know much about cars & who would normally send my husband, he definitely made me feel comfortable and at ease and helped me understand what is being done to my car, what those car parts are and what it does, etc. After today’s visit, I do feel more comfortable coming by myself, I’ll spare my husband the task now :) . I plan to come back for all and any future issues that may come up (but hopefully not that many) & learn a whole lot more as we go! Thank you, Miiiikeee!!!One other note, this place is really clean and customer driven! Their waiting lounge isn’t bad and the upstairs lounge was super convenient as I had some work to do while I waited for my car to be finished! Was able to plug in my laptop, do some work and hop on a call without feeling like I’m being disruptive to others. I’ll have to come back Bec I seemed to have missed the “instore shopping” that’s indicated. Really pleased with my visit! Thank you!!

I purchased a car from Herb Gordon Subaru last weekend and had a great experience until the deal was done. A few heads up / words to the wise if you are considering coming here:If youre coming to this dealership in a rental (like I was after a car accident), be sure you have a plan for dealing with your rental as they will not help you figure it out. I had to force my salesperson to offer any help, and even then they did the absolute bare minimum. This is totally unlike my prior experience at other dealerships, ESPECIALLY after the sale of an expensive car.As part of my purchase, we agreed to include all all-weather mats in the car, and the sales team made a huge deal out of not getting that down in writing ~*because the manager would be upset*~. Sure. I see now why they actually didnt get anything in writing: they have backtracked and only gave me some of the mats in our deal, refusing to provide others and saying it was never part of the agreement. Lies. They are sneaky so be sure anything you negotiate is ON PAPER and check the car more carefully than I did before you leave the lot.I worked with multiple managers to resolve this issue, and they all had the same line. In his last email to me, the general manager did not even apologize to me for all of this trouble - Im talking multiple hours on the phone and writing emails, etc., and they still backed out of providing the $100 mat they agreed to. Unbelievable.With this review and a call to Subaru customer service I am now done wasting my time here, and I will certainly never waste another penny at this dealership. I encourage you to think very carefully before you give them your business.

Dont get the extended warranty at Johnson Subaru because they will not honor the contract! I recently traded in my Forester that I bought at Johnson Subaru for an Ascent at another dealership. The new dealer told me that because I still had life left on the Forester warranty, Johnson owed me $964. They also gave me a printout confirming it. I sent multiple emails to Johnson Subaru and called twice to try to get the refund. The last time I called I finely spoke with a less-than-enthusiastic finance person, J. Walker (didnt catch his first name). I sent him all of the paperwork that he requested along with an email asking him to confirm receipt. No response. I have tried following up 3 times since then. Still no response.Update: Finally received my refund, more than two months after I first reached out to the dealership. During that time I never received any responses to my inquiries, just a slew of sales emails.

Have two recalls on the 2019 Subaru Crosstrek but they gave me a rental to drive while they make the necessary repairs! (A 2020 Outback with all the bells and whistles) Thinking of trading up for the Outback!! Excellent service!!

Its always been a pleasure to come into Herb Gordon Subaru as Ive done for the last 18 years. Cant tell you how happy I am to have Harry Price as my service advisor. Hes the best and as long as hes at Herb Gordon Subaru, so am I. Five stars!

Chase from Herb Gordon Subaru displayed exceptional customer service during a recent visit for maintenance on my Outback. He made getting my car serviced super straightforward, quick, and thorough. He was friendly and professional throughout the process. Thanks!

This was my first experience with Herb Gordons service center. I have been continuously thrilled with my choice to not only purchase a Subaru, but to purchase one at this particular location. Its nice knowing the fantastic quality of service I received on the sales side carries over on their service side. They were prompt, informative, extremely helpful, and most importantly they were super warm, ya know? They made me feel like family and someone they were happy to serve. I believe his name was Rodney, but he was absolutely amazing! He helped me navigate a potential recall for me and the entire experience was smooth, helpful, and enjoyable. Super happy because I plan on having my Subaru for years and its nice knowing I have such a great place to take it. I would recommend everyone check this place out, anyone that knows me knows I appreciate good customer service and this place knocks it out.

Went for a service and Vitaliy and his team were very thorough even though it was a super busy day for them. Had some unexpected issues come up with the car and they were able to talk to Subaru of America to make sure I was taken care of properly. Ive been to a few Subaru Dealers in the area and always seem to go back to Herb Gordon.

Everyone at Herb Gordon is professional and courteous, especially Rodney Rogers. I enjoyed working with him.

===UPDATED JAN 25===Greg and his team reached out the following business day, apologized for the mistake. He drove to my place a nice loaner 2020 Outback and took my car for body shop at the dealership. Once done, he drove the car back to my place. I cannot see any of those marks that I initially posted and the car once again looks like new. Although I would rather this whole thing didn’t happen and the services went well, I am impressed by how Greg and his team handled the consequences and did a nice job fixing the problem, including picking up my car and returning it to my place; it was very a smooth transaction. 5 stars for the fix.===ORIGINAL===Came here for a service; ended up having the service staff damaging my new 2019 outback (w/ 2000 miles only) at at least three spots. If you come here for services, think twice... I bought the outback at this dealership thinking about the advantage of using good after-sale services, but... err

This was my 2nd car buying experience at Herb Gordon Subaru. Both were great. But I had to write a review this time - particularly for my sales rep, Al. If you are in the market give Al a call! He is so kind and knowledgeable. I felt very taken care of. While I anticipate having this car for a long time - when the time comes, Al will be my first call!

I always have a good experience when I bring my Subaru in to Herb Gordon. The service staff - especially Mike - are helpful, professional, and courteous. I highly recommended them.

Michale and William were awesome today! They stayed late to help me with an oil change. Couldn’t be more grateful for their excellent service.

Appointment was easily made, the staff were courteous and all work was completed when promised. I have been a customer for over 20 years, I wouldnt buy a Subaru from anywhere else and wouldnt take my car for service anywhere else.

Chase was great! He made sure to call and keep me updated every step of the way towards repairing my car, couldn’t ask for better service.

How often can you say that you look forward to dropping you car off at the shop? Harry and Laurie always greet me with a warm smile into a welcoming atmosphere. Even when Harry (rarely) delivers unwelcome news about a required repair, I trust that the recommendation is based on a genuine concern for both my vehicle and personal safety. Normally, I just want to grab my loaner and continue with my day, but I feel compelled to chat with Laurie and find out about the latest family updates! Overall, good, quality people who care.

Amazing service & great support, they were able to perform the 120,000 mile service at a fraction of the cost compared to the dealership I was using down in Newport News, VA. They even notified me of a couple of issues they noticed which aligned with observations I had noticed but didnt mention. I opted to have them perform the work as well during the 120,000 mile service and they were able to knock the price down even more than the traditional work because I was combining it all at the same time. Collectively I was able to save 500 dollars on the work and that didnt even include the saves of the 120,000 mile service compared to what the dealership in Newport News quoted me.

Harry Price is my rep. He is always courteous and helpful. I brought in my Forester for routine oil change and he noticed that a minor recall was pending on the vehicle and he got that taken care of. Herb Gordon Subaru is a great place to take your vehicle for service. They often do several complimentary inspections, an external car wash and a loaner car which made it easy for me to run my errands when my vehicle was being serviced. Will definitely recommend HGS for your service needs.

Herb Gordon Subaru is the best. I alway bring my car here even though I live an hour away. They throughly inspect my car and alway give it a nice wash. Ask for Vitaly or Rodney. They’re the best!

Very bad customer service. I was really interested in couple of cars, both of them were unavailable when I visited the store. I was told someone will contact me when car is back or clears inspection. Here I was, seriously waiting for someone to get In touch so that I can go try out the cars. Week, two weeks went by, nobody called me or emailed me back. I then called them to inquire what was happened and was given some explanation and that someone will contact me soon. Still again weeks went by and no one contacted me. I know how hard it is for good preowned Subaru to available. Here I was genuinely interested in buying a vehicle and seriously waiting for someone to call me and completely drop the ball. Not once, but twice. I am very disappointed that didn’t follow through as promised and I missed an opportunity to buy a vehicle I like. Highly disappointed and will not be going here again.

We came to Herb Gordon for an oil change and a state inspection and got so much more! Our representative was Michael Goodman and from the minute we were greeted we were treated like old friends. The whole staff at Herb Gordon Subaru made us feel welcome and you can tell they have a fun time working!When we mentioned to Michael we were going to take a Lyft home, he said ‘don’t worry about it’ and we got us a free loaner car. He was super personable and I am so glad that we met him! We had to make a second appointment for maintenance and he worked with my schedule and set me up with another loaner so I didn’t have to worry about missing work!The experience and service was truly exceptional.

Wonderful customer service. The facility is very clean and the waiting area is comfortable. Great coffee machine.

This is an excellent service department. Never have a problem after my vehicles had been serviced here. The technician crews are superb as they finished the tasks in timely manner, very rarely the waiting time exceeded the expected finished time. If you owns a subaru, this is a place for you.

Great service. I’ve been going here for years. They take much better care of my car than the smallish general mechanic I used to use and they’re around the same price. They never try and up sell me anything, in fact they go out of their way to do things as efficiently as possible and have talked me out of more expensive things I assumed needed done. They often find things I know are wrong but didn’t tell them about and they fix them without mentioning it if they are small things. They know these cars really well and are fast with their service. If it’s going to be more than a couple hours they’ve given me a loaner each time which is a great way to test drive some newer models and see if your missing anything. I’ve dealt with at least three of their long time service reps and they’re all good to deal with. Hey Harry and Ken!

I purchased my car from this dealership on June 10, 2021, on July 14th I reached out to my car salesman Al Goldberg to get information about our title/the process of getting the car registered since they by law must submit the application paperwork within 30 days of purchase. To which he rudely referred me to his managers, Marc Dorfman and Jim Walker. After contacting Marc Dorfman I was informed that they neglected to obtain the information needed in order to process the registration on the day of purchase. The information was sent to them and they mailed it two days later. Marc was helpful and kind during this encounter.I have been following up with them throughout this process and have been met with unanswered phone calls from both the sales team and titling department. Now, it is August 2 and my temporary tags will expire in 7 days. I contacted the DMV here in Florida where they are to register my car and they have no record of any communication from the dealership nor does the lien holder have the title from them. After contacting the dealership with this information I was met with hostility and told Maryland is not giving tickets for expired tags or pulling people over and they sent the information on July 16 after telling him we are in Florida (a known fact), the DMV here has no record of any documents being sent, and that is not the policy here I was told Well they should be understanding that the titling process is backed up and we will reach out to our titling department to see if we can extend your tags.After being fed up with their lack of information and being rudely written off I contacted the lien holder who was also shocked that they waited over a month to send my information. Additionally, I was told that there is less than a 30 day back up in Florida and had they sent the paperwork in the time legally required this would not be an issue and they provided us with the information needed to potentially get an extension to our tags.The lack of customer service after you purchase your car is astonishing. They have known since the start of COVID that the titling process is taking longer and should have been proactive about sending off documents before the required 30 days after our purchase. My experience with this dealership has been a headache and a half since leaving the dealership and now Im being met with constant hostility as I try to figure out where the paperwork was sent.

They’ve got a great service team. Quick to answer phone and give you quotes. Claudia was great. The techs were scary fast.

Wonderful service and good prices. Great waiting area. Ask for Rodney Rodgers. He is prompt and will fit you in right away. He tells it how it is without trying to sell you more than necessary.

Michael Goodman is an exceptional service advisor! He provided top-notch customer service and his team addressed my concerns swiftly today. Well worth the drive to Herb Gordon Subaru to get excellent service!

Herb Gordon Subaru service department has been consistently very friendly and professional ever since I started several years ago. I am bringing both of my Subaru cars there now. I am very happy with the quality of the work and people there.

Fast, friendly, always explain what needs to be done vs what can wait, which I appreciate.

Great experience. A little expensive but timely, reliable, and with perks that make up the difference.

The entire team was professional, honest, caring, and most of all SUPER NICE.If you are looking to purchase your car, get a quote, or even fix it. This is where you want to go.I can not be more satisfied with my experience here.Shout out to Debbie, Michael, and there amazing manager. Rockstar 10/10 best of the best team all around.They sanitize between customers, wear their masks, and enforce the 6 foot rule

I would strongly recommend anyone to purchase a Subaru from Herb Gordon I had the best experience ever since Ive been buying cars.my service advisor is the best his name is Michael Goodman he is absolutely very professional very informative and very polite good job. Please keep up the great work. Thank you so so much until next time have a great day

Michael at Herb Gordon was awesome! Super nice and helpful. He answered all my questions and really took the time to tell me things straight up. Basically like talking to your dad about any house project 😉 My car is looking and feeling great! Thanks to the whole Herb Gordon team!

They went above and beyond to help me get my car fixed. They offered a considerable price reduction for a service that was rendered even though my warranty was expired by a couple hundred miles. Vitaliy, who was my service representative, was incredibly helpful and professional throughout the entire process. It was by far the best experience I’ve had with car maintenance!

Take note, competitors, visit, if you want to get a master class in what customer service looks like. Most people dont relish the idea of taking their car for service. Like me, they may be missing work, taking a long trip, etc. to deal with what seems like an unpleasant chore. Herb Gordon Subaru has noticed every part of the customer experience. Vitaliy Khlebnikov, briskly walked over to me as soon as I pulled into the service station. He couldnt find my appointment, which I thought would lead to delay and frustration. Nope, he said not to worry, they would take care of me. I was fearful that my request for a loaner car wouldnt be honored. No, he ran over to secure my car. By the time I had the paperwork signed (again, thanks Mauza, that was speedy), he was back to tell me I was all set. Perfect experience, and I get grumpy fast. Thanks Herb Gordon Subaru - you guys are awesome!

I couldn’t believe I could get my car back so quickly given the amount of work it needed. Michael facilitated everything. He is very pleasant and efficient and I look forward to dealing with him again. Awesome service!!

Great experience and service. Recommended.

I had a great experience today at Herb Gordon Subaru. The Service Advisor was was waiting at the appointment time. He took my concerns and indicated the the scheduled service would also be performed. I was able to quickly get a loaner vehicle. I was called to inform me when it was ready with all concerns addressed.

Just bought a car from this location after spending a week shopping around. Im happy with the car and the service I received. Id send my friends here!

I’ve been using the service department at Herb Gordon for a long time. Michael Goodman is amazing and has taken care of my car and kept me rolling without fail. Transparent and incredibly helpful! Thank you so much!

Great dealership but service is very slow. Be prepared to wait for hours.

I always get such great service at Herb Gordon Subaru. Their appointments are on time, they’re always really helpful with loaners, and fantastic at calling and giving me updates on my car. It’s the easiest process. Honestly... taking your car in for service is usually a pain, but it’s not even a wrinkle in my day. I’m in and out so fast.

Terrible customer service! Guy can only tell me the price of the Outback. I can see that from the website. I cant tell if he was passed off at something else. He was upset with every question I asked him. Sad!

I had a really good experience AT Herb Gordon Subaru. They took really good care of my Forester. HOWEVER, In the 8 months afterwards I have received a never ending barrage of spammy phone calls, letters and emails wanting me to sign up for extended warranties, FROM HERB GORDON! Ive unsubscribed from the emails multiple times over the last several months but the phone calls, emails and snail mails continue. FML. Never go here.

Service is always great! Easy to make appointment and the Estimated time of wait is always on target. Vitaliy our service rep keeps me informed of the progress, everyone is always pleasant. Customer service is the best.

Whenever I go for service I try to get Michael Goodman because he will serve you right. I have never had a complaint about the services I have received at Herb Gordon Subaru service, thanks to Michael. If you are waiting for your service to complete, like all places they have a nice waiting area.

Customer service here is always perfect! Especially from Service advisor Vitaliy. If you plan on coming in for service ask for Vitaliy! Expect phenomenal service from his part & his team! i highly recommend Herb Gordan Subaru.

This dealership has always been professional, helpful and earnest people I can trust. Al Goldberg was extremely helpful with my lease and working with a challenging situation due to COVID. He was flexible, responsive and compassionate. The service there is also top notch. Really appreciate Herb Gordon Subaru!

Awesome experience. Frank is one of the best technicians on staff. Shoutout to Jeff too.

Mike is always very friendly and helpful!

Highly recommend if your Subaru needs any kind of service. I always come to Herb Gordon because I know I will have quality work done on my car and because of the high level of customer service that is proved. I have worked with Michael Goodman multiple times along with other members and have only had positive experiences.

The service department here is great and I have been taking my Subaru to be serviced here for over 3 years now.

I was shopping around for 2021 outback Limited XT and finally bought it from Herb Gordon Subaru. I had real hassle-free buying experience and the sales Pro Debbie J Colt was great. She is a a pro and very knowledgeable They are fair priced, transparent and I received the best quote compared to other 6-7 Subaru dealers in DC area. All the staff are very customer friendly and they treat their customers very well. I highly recommend going here to buy your Subaru.

I love using Herb Gordon Subaru. Theyre always straight with me and tell me what I need. I trust their judgement and the quality of service. Harry Price is a gem! A fantastic service advisor.

Rodney was awesome and was very helpful with all the maintenance tasks that was needed for my car. I highly recommended talking to Rodney for Subaru related questions.

Great experience. Harry Price is awesome to work with. Highly recommend Herb Gordon Subaru. 5 stars.

Ask for Claudia in the service department! Claudia is an excellent service advisor at Herb Gordon and I highly recommend her. In all my experiences of getting service with Claudia, she has always been informative, kind, and reliable. She has been especially accessible and easy to reach for all my car needs. She also always relayed the information to me in a professional manner. She has also been straightforward with me on what issues are more pressing than others, so I have confidence in her as my service advisor and I plan on continuing to see her for any and all service needs. Thank you so much, Claudia!

I brought my car in and I was greeted by friendly faces. I was asked for why I brought my car in and I was given a loaner to make it to work on time. I was impressed on the professionalism that early in the morning. When I picked up my car, I received the same friendly greeting and even with it being the end of the day, everyone was nice and professional. Michael made sure I received my car and was informed of what needs to get taken care of in the future. Michael has always been honest, kind and professional with me. Everyone there has been wonderful and I would never trust my car to anyone else. Thank you to Michael and everyone on the team!

Brought my car in for recall service. I was able to make an appointment online, check in prices was easy to drop my car off, and payment and pickup was quick. Will return for additional major service when its due.

Team continued to search even when there was not an obvious issue. The issue was identified and fixed and my car is great now

I would not buy anywhere else, the entire staff is so friendly and handle all my needs with excellence!

Herb Gordon Subaru, and Rodney Rogers in the service department especially, has always provided excellent and thoughtful service. I’ve had bad luck when it comes to cars, and Rodney helped turn that luck around by always being conscientious about my car service needs. The team helped get me in a great lease Impreza I love to this day. Highly recommend!

Service was great and there was no pressure to fix things that could wait. They know their cars and it shows. Im a longtime (since 2009) Subaru customer and stand behind their cars and service dept.

Best place ever! Rob and Michael are fantastic. It was an enjoyable experience and completely pain free. Thank you Rob and Michael!