The employees were understanding and easy to work with. A big kudos to Nicholas (collision dept) for his professional demeanor and politeness. I would definitely visit 5 Star Ford again!!

This is the second time I have used Five Star and the service has been the best. They do exactly what you asked for and it is in a timely manner.The repairs were amazing, you would never have known it was damaged.The people are friendly and courteous, and they kept me up to date on the progress via e-mail. I will always use them for any work we have.

My car was hit by another car and the back door on the driver’s side was basically destroyed. There was also damage to the frame. Five Star Ford has been doing all of my body work since the 1980s when it was under a different name. Never once have I taken it back because something else was wrong and it was missed. The crew, from the manager down, have been polite and professional. They do outstanding work. I recommend 5 Star Ford to everyone I know. Also, my car looks beautiful.

Highly recommend this collision center. Greg and his team are wonderful to deal with. Always kept me up to date on the repairs.

I have a new Ford Bronco and it needed some minor body work. This dealership was outstanding! They kept me informed on the progress of the car and coordinated my rental car with the company. The team in the collision center is professional, friendly and helpful. They earned their name Five Star Ford!

Long story short, I thought parking Valet in the city of Atlanta was a good idea until I realized the back of my cars bumper was scratched up badly and cracked in multiple places :(Luckily, I was able to take it to Five Star. Ive always passed by this facility which is packed 24/7 so that in itself speaks volumes to my husband and I. However, the moment we arrived, not only were they friendly but super accommodating and extremely informative. They were also transparent and kept it real which we appreciate as we feel not many live by these ethics nowadays. We dropped the car on a Monday late morning. After hearing how much this would put our family out of their way not having this car for personal reasons, they worked very fast and got it back to us by that Friday morning. She looked even better than when we brought her (yes I call my car a her) into Five Star. It was so easy it was almost unbelievable. Five star is makes you feel like youre dealing with close friends or family. I most certainly would recommend them to anyone in need. They take their business and their customers seriously and with care!

It was easy to find. The lady at the front desk was friendly and helpful and it did not take too many days. They communicated very well with me about what was going on and returned my car clean and looking brand new. You would never know it was in an accident. I am satisfied.

My car was involved in an accident. I took my car to Five Star Ford, and received OUTSTANDING service. My car looks brand new again. Thank you Reggie and Co workers for outstanding customer service.

From the time we dropped off our vehicle for repairs up until we picked up our car there wasn’t any questions or concerns that wasn’t address by Five star collision staffs. What was most impressive was there communication methods I received a call or message every step of the repair. Great service, very efficient customer service out of this world. I would strongly recommend. Thanks car turned out great.

Their quality of service was 5 star. They completed the repairs before their projected date. They were very professional and provided status updates daily. I would highly recommend using them for collision repairs.

Greg and Five Star did an amazing job with my vehicle after our accident. They kept us apprised on a daily basis, which was much appreciated. My vehicle looks brand new!

Everything was quick and professional done, there was no wait time and my body work was done within 3 days . Everyone there was nice and professional, even down to Enterprise bringing me a car to rent while I waited.

These folks are not only professional, they are extremely meticulous. My 2013 Highlander looks literally brand new.

They repaired my truck after an accident. They kept me up to date and were very pleasant. Yes, I would use them again. I want to thank them for the professionalism and great work. They made a stressful situation a lot easier.

Thanks Reggie, Great Job.Hope I dont need another Body Shop, but if I do Ill look no further than you.Rick...

Used the collision center, car was repaired ahead of schedule and looks great. Suggest that you post a sigh that you moved the collision center office.

This will be my third time using this business for body repair and paint, and Im never disappointed! Spectacular quality in terms of their work and their staff!

WONDERFUL EXPERIENCE. GREAT COMMUNICATION, EXPERT WORKMANSHIP. WENT THE EXTRA MILE.

I have used this service everytime I needed it whenever there was damage to my vehicle, and Reggie has always provided me with the absolute details and progress of my vehicle. Also the vehicle has been ready at times even before the scheduled time. I must say I am very appreciative of the professional assistance Reggie always provides. Thankful for the quality and great value 5 Star Ford has given. Its like having a brand new vehicle.

Okay service but they give le my car back in a flat WOW, a plug would have not cut into the profit that much

Great repair shop. My new go-to. Everyone was very kind, friendly and helpful. The staff was very knowledgeable. My collision expert Reggie was amazing, he kept me in the loop between the shop and the insurance company, addressed all my concerns with time,cost and repairs to make sure I was happy when I left and got my car back to me fast and in like new condition explaining everything that was done along the way. They even detailed my car after completion!

Five Star Ford was great! They repaired my car so fast and it looks fantastic. Reggie did stellar work. Grateful.

These people had the most wonderful attitude and customer service that I have ever encountered in an automotive place from their service manager Josh Bass to the courtesy driver. Yes the prices are expensive however they work with you and you know your car is going to run smooth and properly. I will suggest anybody that has a Ford to use Stone Mountain Ford in Snellville

Reggie was great!!! The guys that worked on my truck did an excellent job!!!

If I had to have my car fix again. It will definitely be by you guys. From my very first interaction with Reggie(Reginald) was good he made me feel confident in trusting you guys to leave my car with y’all. His costumer service a solid infinity plus a million. Very professional and knowledgeable. He answered every question. Even before we completely committed to getting service with you guys. He answered questions. He reached out every step of the way to update us on the process of our car. I definitely would chose to work with Reggie again if we have another repair.

Fast and exemplary service! My vehicle is looking brand new again! The staff were very polite and courteous.

Anytime I am involved in an auto accident and my vehicle is not a total loss, best believe 5 star is the only collision center to take care of you ... friendly, keep you updated, they are very professional and truly treats you like family ... they do awesome work and the paint matches to the T !!! Thank you for every thing Five Star Ford !!

I appreciate Reggie car status updates. Smooth process. Great customer service.

Great customer service and completed my repairs timely.

Found a very nice f350 on auto trader I liked from this location, went to look one afternoon and loved that I had to approach them to see it, no salesman chasing me down through the lot. Ended up purchasing from Michael, who was awesome and professional, would highly recommend. If you want a good deal done right and quick without a hassle this is the place to go.

Great service, I am week in from my repairs. I do want to especially highlight the customer service provided by Jorge & Cesar. Two gentlemen are iconic and I was blessed to have my time working with them as repairs were made. Thank you fellas and thank you Five Ford Collision!

Five Star did great work and even had our car back to us a few days early. Thanks!

They did good by my truck but customer service is not it’s best specially from the estimators very bad communication skills.

Jorge took great care of us. Our Ford Escape was in a collision and the front driver side was damaged. The Ford team kept me up to date on the status through texts and my vehicle was ready six days ahead of schedule. They were very professional from the time we dropped off our vehicle and they helped coordinate our rental. Our vehicle looks and drive great. The paint matches perfectly and the vehicle looks like it was never damaged! Thank you Five Star Ford Collision for providing a stress-less experience for our family!!

Great work. Highly recommend.

Always use 5StarFord for all of my Body, Collison, and maintenance for all four of my vehicles including my kids and they always go above and beyond our expectations. I’ve been going to them for almost a decade and there’s consistently great service, great people, and outstanding work. Highly recommend using them for all vehicles.

I got my car fixed at Five star, collision specifically. Reggie was great, kept me updated. Very professional and customer service was great. 10/10 highly recommended. Just make sure you ask for Reggie !

I worked with Reggie the Senior Estimator throughout the entire process of getting Father’s vehicle damages repaired. Outstanding service, Reggie kept me informed of the status of the vehicle. Highly recommended.

Purchased a car online from Five Star Ford. The process took less than 24 hours. Requested a Ford Edge, received a quote for the new car and also my trade in digitally. Picked up the car the next day. I was only at the dealership 1.5 hours to complete the entire transaction. Hats off to my salesman, Jacob Johnson, for a job well done. He was efficient, courteous, timely and very professional.

I recently had collision damage to the front end of my car caused by a deer impact. 5 Star Ford rendered excellent service from the beginning retrieval of vehicle, updated me daily on progress, and maintained excellence upon vehicle return. I would definitely recommend Five Star Ford for anyone needing quality, repair work.

Workmanship is on point here! My 2018 Mustang was in a bad car accident and they restored back to its original state. I dont see any flaws, my car looks like a factory new vehicle. Service was very professional, very friendly people here at this location. Reggie did a great job, he kept me informed during the whole process. If you ever need assistance, make sure you ask for Reggie! Thanks to the mechanics for the great work! 🙏🙏

Thanks Five Star Collision and your professional staff for a great job,,,You guys really lived up to your name

I unfortunately used a popular mobile glass repair / replace business for my vehicle, the technician showed up on the phone the entire time, scratched my vehicle with a huge screwdriver in several places, didn’t put my door back on properly, after all that couldn’t replace the window, and broke the window motor, thank heaven for 5 star motor they fixed everything the repair person damaged plus the window, my car was extremely clean when I picked it up, would definitely recommend this shop.

The staff was very helpful, Greg and Cesar were very nice. From 0 to 10, I give them a 10! Thank you Five Star Ford.

Amazing team....As soon as I took my car in on a Tuesday, ReggieGreeted me a big smile. Then another guy came out, greeted me and got started right away. Another young lady came out with a clip board and paperwork that needed to be signed before they could start the work, and while this was going on another young was marking the vehicle for repairs. Teamwork really makes the dreams work!!!Good job guys!!!❤️❤️❤️

I would highly recommend Five Star Collision Snellville for any repairs to a vehicle. Reggie was very thorough and easy to work with. While it took a couple days longer than originally expected, they took their time to make the results perfect.

The body/collision shop was top notch. Friendly, good communication, thorough, and good quality. I am completely satisfied and will use them again if the need arises.

Reggie was amazing!! He kept me updated with the productivity on my vehicle and made sure that everything was done correctly. I highly recommend him to any future customers.

The service was overall the Best experience I have ever received from a car shop ever. My rental was waiting on me there, my car only took 3 days instead of a week, they called to let me know what going on with my car, and didn’t have me waiting to long to pick it up. My new favorite car shop. I will be back.

Five Star Ford has great customer service and kept me informed through the whole process of my vehicle repairs. And it was ahead of schedule. I had a wonderful experience and will use them in the future .

Loved this place. Got side swiped last week out of town dropped it off Thursday and got the call friday night it was ready! Really fast, awesome workers and manager Greg. Will be my main ford location from now on. Best in the area hands down.

Very nice people and they take their time to explain all details. They did not over charge. I always use them and buy my vehicles from them.

My 2018 Honda Accord was damaged by a hit and run and after filing a claim, I brought my car to Five Star Ford Collision for inspection and the repair work. My family had worked with Reggie Sullivan at Five Star and his team previously when repairing damage to my teenage son’s car. I enjoyed working with Reggie and trusted that he would repair the car to my satisfaction. He kept me updated on the status of my car and was easy to work with throughout the process. After a week in the shop,I got my car back today and the car looks great! It was a pleasure to work with the friendly office staff, and Kelly and Reggie are professionals and their customer service is top notch. I have no hesitation in recommending Five Star Ford Collision to my family and friends and for any future body work I may need, Reggie is saved in my contact list and will be my first and only call. Thanks again to the experienced mechanics who restored my car. They truly are worthy of Five Stars and it was a pleasure working with everyone at Five Star Ford Collision!

They did an amazing job.

Come HERE To get ALL Collision repairs done! Don’t waste your time trying to go anywhere else. After a car accident that was a little deeper than a fender bender, I drove it straight here. I Needed to drive that car away on vacation within eight days or bringing it in.I expected Covid shipping delays for parts, but NOPE. The Car was fixed like brand new and it was done well within time of me needing to go out of town. The price here is always fair, The work quality is exceptional, communication is frequent and detailed Kelly walked me through the process and put me at ease right away. Reggie stayed on top of the timing and kept me informed so I wasn’t stressing about whether I would have to miss my trip. They worked seamlessly with my insurance company AND were so personable- a lot of fun! I will ONLY Take my car to Five Star Ford because I trust this crew do the best job with no drama!

The staff were very nice and professional. They did a great job replacing my car bumper and finished within one day. They also cleaned and disinfected my car, which make me feels a lot more safe driving it home. My car is spotless and shiny. Definitely recommend!

The folks at five star collision and repair did an excellent job repairing my vehicle. They did exactly what was needed. They were quick, efficient, and they cleaned up my vehicle far better than the way I brought it to them. I will not hesitate to return to five star for future body work and repairs!

Mr.Reggie and his crew did an awesome job on my 2019 ram truck it look brand new all over again thanks guys I love the work youll done.

I had collision repair completed on my vehicle. Reggie was extremely professional. He did an outstanding job keeping me updated on a day to day basis, throughout the entire process.

Great job own my Ram truck just like need and the cleaned it up ready to ride now !

I was so impressed as I was kept informed on every stage of my car getting repaired. With 4 teenage drivers I have been lucky enough to have 5 star evertime one of our cars is in need of a repair. Time and time again My car always comes back better than I anticipated.

Ceasar was very knowledgeable and helpful; great asset to your team.

Thank you Jason Burbage in the Collision Center for helping me put my tag bracket on. Great Customer Service! Staff was very friendly.

My vehicle was towed here after hitting a pretty deep pothole. The front passenger wheel went down deep within the hole, causing some minor bumper damage, front tail light, but mostly internal (suspension, possible radiator, etc.) damage. My vehicle was there over two weeks! I go to pick it up, pay my deductible, get in the car to drive, and it’s shaking and making all kinds of noises as I drive. I circle back to the collision shop to inquire. After much frustration I found that they didn’t even bother to test drive my car!! Even worse, they replaced the bumper and did the cosmetic work ONLY and never coordinated services between the collision shop and the service shop to get ALL the work done necessary on my car! No suspension had been checked or done, my car hadn’t been lifted up and looked under, etc. So after over two weeks of having my car, I had to call my insurance company so they could extend my rental due to the fact that they now had to do all the service work that should have been done before they called me down to pickup and took my $500 deductible!! Very poor communication, protocols, and coordination of service. I would not recommend.

Could not ask for a better experience. Reggie and his team were fantastic. Very professional and quick. Thank you again for the great service. You guys made it very easy. Would highly recommend.

Job was good and on time

My vehicle: Lexus ISFThe vehicle looked great upon completion. The vehicle was completed ahead time. Mrs. Mary, Greg Kline & Reggie S. are great to work with. Everyone was courteous, professional, timely & I was kept informed, no hassle. Job well done. Restored my car to new again. I would recommend Five Star Ford Collision Center to ANYONE. My experience was great. So appreciative of their efforts, seamless quality & work!! I dont EVER write reviews but this calls for one. If I could give more stars I would. Thanks guys! Flawless!

Reggie in the collision center is absolutely amazing. Was very straight forward, not giving me the run around, answered any questions that I had throughout the entire time while they had my car, gave me a time frame & made sure my vehicle was back to me the day he promised. I have no complaints! #NowThatsOutstandingCustomerService.

I’m a recurring customer and each time I deal with Reggie. He provides expectational service each and every time. Would definitely recommend.

Upon walking into the business office it was evident that excellence was the standard of service. Each staff with whom I interacted was professional and courteous. I was kept apprised of the status of work on my vehicle at all time, via email or phone call. I was extremely pleased with the quality and timeliness of the work. Checkout was a pleasant experience, with the service representatives enquiring as to whether I had any concerns and assuring me that the parts and workmanship were guaranteed. I would strongly recommend this facility to family, friends and strangers!

Great service and great work. I was extremely pleased and satisfied with their work, professionalism and punctuality. They went above and beyond to ensure my vehicle was done right. I highly recommend you bring your vehicles here for repair.

Great professional service 👏🏾

I have had two jobs completed with Five Star Ford: tree limb damage, other fender bender. Both were expensive, but I sure not out of line with the vehicle and work. But BOTH times my vehicle came out as New — would never know that work was done. Managers and Staff are helpful and friendly, and clearly the Technicians do great work. My experience is 5* and will absolutely return and recommend.

Reggie was very Professional and call me as soon the parts came in and when the truck was ready for pick up

I’m going to start by saying you guy did a outstanding job on my car!!! If i had to recommend anybody for body work on there car Five Star Ford Collision Center would be the place.Thanks again

The team were very professional and did quality work on the vehicle and delivered it on time. I recommend this company to everyone that needs quality vehicle repairs by a very customer oriented staff.

Five Star Auto did a great job from beginning to end. The communication was great. The breakdown and explanation of parts and service was great as well. Overall, I am very satisfied with my experience with the company. Thanks again to Reggie for making my experience a great one!

The professionalism shown to me by Mr. Sullivan was outstanding. He made sure that I was involved every step of the way by letting me know what was being done, how it was being done and when it would be finished. I really appreciate the quality work that was put into fixing my vehicle.

They were amazing! Let me know everyday how everything was going. They were also very quick and efficient! No complaints here, you guys are awesome!!!!

Great experience!

Five Star Collision Center is one of the very best around. All of the employees are very professional and they offer outstanding customer service. I have been a customer there multiple times and every time I was treated like I was family. Five Star was great at keeping me updated with the progress of my car and once completed the car looked brand new again, you could not even tell it was ever damaged. Five Star Collision has one of the most detail oriented and knowledgeable inspectors who checks everything that could possibly be damaged and then some, leaving with you zero worries that you will face future issues. The employees went out of their way to help me on many occasions and I would recommend this collision center 10 out of 10 times!!

Five Star Ford Collision shop does excellent work. This is the second time I’ve used them. All of the employees are great to work with and Mary at the desk is so pleasant and has a ready smile. My repair was completed super fast. If you want great work and excellent customer service this is the place to have your work completed.

Reggie was amazing! He kept me up to date through the entire process and everything was done in a timely manner.

If I could put 10+ stars for this place I would! The staff was amazing, very welcoming! They settle me in right away and answered all my questions. I recommend Reggie Sullivan who was there to take care of my Honda and having it back brand new and cleaned!! Thank you again!!!

The best Ford place

I had a great experience at Five Star Ford. I was notified and updated by Reggie about the process from beginning to end. He was very professional and punctual. Thanks for a wonderful experience.

🤑Great Customer Service Ever 🔥🔥

I took my Silverado to Five Star Collision after I was involved in an accident. They kept me informed throughout the process and they did an excellent job on the repairs. My Silverado looks like new.

Great group here they have done a lot of small projects for me and have always been great to work with

Staff are very professional and courteous. The body shop provided excellent service, and I was very pleased with the results of my vehicle. I would like to thank the front desk, and Dave for their exceptional customer service, and I will recommend you all to everyone.

Our car was repaired quickly and looks brand new. We were given status updates several times which was greatly appreciated.

I had an amazing experience with Five Star Ford. I took my car in for damage to the bumper and trunk and then had my car looking brand new again. I really loved how the rep over my car Reggie kept me informed about everything and detail. I would definitely recommend as well as use them again in the future.

Reggie S. at Five Star Ford was great! He took care of everything I needed with no worries for me. I bought my car in and picked it up when it was all done. No stress, no worries! They even cleaned it up.💙 being a part of the Ford Family!

I would like to Thank: Mrs. Mary( Front Desk), Mr. Reggie and Mr. Kyle (Auto Collision Dept) for excellent customer services with handling my car repair on the 2018 Ford Fusion. I will be happy to recommend friends and family if service be needed. Thanks Patricia Jones

Very amazing people to work with. Take very good care with my car.

Even with the holiday madness, Reggie managed to have my 2015 Jeep Renegade Trailhawk repaired on time. The staff is very polite and friendly. 10/10 would recommend!

I had a great experience here. Everyone was super friendly and helpful and my car looks great! Thank you for everything!

Excellent customer service and super prompt! Finished my car early and guided me throughout the entire process! No complaints AT ALL

Great people! Great work, very punctual and professional. My car looked brand new when finished. Love this place!!!!

Great job. My car looks great. Job was done very quickly.