Excellent customer service! A breath of fresh air from Home Depot where its impossible to find a sales associate to help. Extremely courteous, polite, knowledgeable & helpful. Ordered from warehouse what want in stock for me to p/u on Sat. Worth finding this gem hidden away on side of strip center. When Irma blew thru here several years ago & Home Depot was stripped bare the Ace Hardware and the Home Stores which are also Ace saved the day with everything from batteries to lanterns to power saws and fans. Generators too!
Great staff here! Got everything I needed quickly because they knew exactly where everything was.
I love this place, here like no any, you will find help from anyone anytime. I love tools, I have a lot of them, but even so the expertise on this guys is great and always ask for advice to know their point of view on the quality of different tools and sometimes in new products. I recomend Ace if you are amateur or pro.
Good attention from the employees (except from the man on the front), but the staff doesnt know the products very well, you have to do some research before buying.
Very expensive, paid double than real price for a simple bubble wrap roll, will not come back again
This store is amazing and has EVERYTHING! Also the staff are fantastic, I was asked if I needed any help by every single one, HIGHLY recommended, this is my sole hardware store for life now. This place rocks!
Amazing . You can find more than at home depot
Great place..these guys know their stuff..mr d also
First time at this ace hardware store and definitely not the last time. I loved the service, the well-prepared people were regarding’s Covid. Everyone we’re wearing a mask, and following the requirements like social distancing and more.The prices were great and I found what I was looking for.
What a great place. I love it. It saves you a lot of time. You can wander for hours in the warehouses/stores and never find what you need, much less someone to help you.
Impressed by the variety of products they have, I go very often to buy things that I need for the house, the staff are very friendly and always ready to help ...
Very helpful. Took their time to make sure my new key worked on my car door. Quick, way and well priced.
Staff always helpful. I now know why my late husband LOVED this place. Thank you ACE HARD!
Extremely friendly and helpful. Highly recommend. Good selection of almost anything you need in basic hardware and supplies.
This IS what a neighborhood hardware store should be. Always quick and pleasant to visit, youll pay a little more than at HD, but its BY FAR a better experience. Real helpful employees if you like that sort of thing.
Went to buy an E14 lightbulb but they dont carry that size lightbulb. Store dependant assured that it was ok to buy an E12 lightbulb instead. The lightbulb of course didnt fit the lamp. No one in the store was capable of saying there are actually adapters to use an E12 bulb in an E14 socket. Even a store manager assured me that the bulb was the correct size. Found the E14 to E12 adapter on Amazon, which was better than using the so called more personalized service offered by ACE HARDWARE. Sorry fellows, youre not better than big old impersonal Home Depot. Still nicer stores and friendlier than the Depot though.
Its more off a neighbourhood hardware store. In Homedepot you go looking for help. In this Ace hardware store they come looking for you. They always greet you and ask if you need help.
Similar to another review I just read. Has way more nuts and bolts than Home Depot which is why I originally came, also better crimp options. Much better for electrical engineering applications.
Very helpful
All perfect and very good customer service and friendly
Incredibly fast helpful service
Exceptional customer service. I went there today for the first time to buy a silver metallic paint by Modern Masters. I was amazed by the quality of service. I didn’t get the names of the two employees who helped me but I believe the lady is the manager there and the gentleman works the floor. It was definitely worth driving the extra miles. Thank you so much for your help 🙏🏾
Best hardware store. They have everything and very helpful staff. So happy to have them in the neighborhood.
👎🏼👎🏼 Expensive, disorganized and Bad customer service and unhelpful employees. From the manager down to most employees the staff in this store does not listen or pay attention to customers requests and they do not help find products. They have an attitude as if they know it all but they do not know much at all. What makes it worse is that they do not listen to what you say. You have to repeat yourself 10 times and when they finally listen they have no idea if they have the product or what its for. They have many lazy employees just chatting and wasting customers time. You may as well save a lot of money and go to Home Depot.
Nice friendly people. They are knowledgeable so even if they dont have what you need you dont waste a lot of time.
You may find almost everything for house diy or decorativos. Also, the staff is very friendly and really help you on any question or ítem your looking for.
I learned today that “every Ace is individually owned” which meant I could NOT return something I bought from another Ace.I bought the wrong size item, and went to another Ace to purchase the correct size item. Couldn’t return it, even with receipt, they didn’t offer store credit, so I paid for the new item and was given the other item.I will go to Home Depot from now on.
Great service always.
Best add hardware in all of Miami!
This is a fantastic store. Always helpful, huge selection.
Everyone was all smiles, and very helpful.Thank you
Friendly and knowledgeable staff. I was very accurately pointed in the EXACT direction of the item I needed. Was very quickly charged out and was on my way in no time with exactly what I needed at a reasonable price!
This place surprised me because its a one stop shop. They LITERALLY have anything and everything you need besides food. Who would have thought
Zero StarThis particular Ace Hardware Store, rejected my business today. I am an essential employee, visiting this essential business.As I was confronting by various employees, and what appeared to be management, as I walked in. They asked me to leave the store because of no face covering. I asked them in particular, do they follow the Miami-Dades emergency order 20-20. Or was this a company /owner requirement? He stated, theyre going by the order .Even though they were going to provide face covering. The situation is, I cannot wear a mask because of respiratory issues, i told them. (Which under no requirement do I have to do, per HIPAA). It is clearly stated in the order the mayor signed, and every other single order across this country. I was willing to pull up the order, if they were not aware of it. But still denied entry. They even asked if they can go ahead, and assist me in pulling the product I wanted to purchase. No thank you, I like to pick out my own product.So there goes supporting this local business. Got back in my vehicle, drove down to the next big box store. Purchased the product I was looking for, and not a word was said to me by any other employee, or patrons in that facility. Guess they know how to interpret the orders given by our mayor.The owner of this franchise, and or the company SM Group. Really need to bring management and employees up to speed on interpreting regulations.
Looking for a specific size nuts and bolts and Home Depot did not have them. Found them here. Thanks Guys
Customer service below zero. I did Not feel welcomed
Good people, helpful local hardware store.
Place is awesome- newly branded and not the old style. Much better!
These guys are pretty good. They have a lot of inventory for a small space and great customer service.
Good service for helping to find the items you need
They have replacement tops for yeti insulated cups and mugs and some other items you wont see everywhere. Its a hidden gem.
Service and staff is the best Ive experienced in a hardware store. Surprisingly large selection of goods are available. If you need just a couple of screws or nuts you will be paying the highest price that Ive seen so I wouldnt go there to buy a lot of those items.
Ridiculously expensive prices. some things are almost 3x as much as Home Depot. friendly and very helpful employees though. and the store is immaculate. very clean and organized and easy to find stuff
Excellent attention from all staff. Very nice environment. Well organized. Will go back again. Thanks for the great help they gave me
Amazingly large inventory tucked away in this corner of the shopping center.
I have not shopped at a Ace Hardware store in years. So I stopped by this location to do some shopping.The three items I was going to purchase came to a total of $ 38.00 with tax.The same three items I buy at Home Depot with tax would come to $ 17 and some change.Needless to say I told the lady I did not want to purchase the items.I see by other reviews comments are made about good customer service and a clean store.... but that should be expected with any business open to the public.
Carlos, David, and the team over at Ace Hardware went above and beyond to make sure I was satisfied with my purchase. I highly recommend this store and will continue to shop here. Thank you again for my locks!!
Service is superior than The Home Depot and Lowes.
Tiny to the point; helps in a pinch. Do not go here looking for obscurity. Go here if in a pinch basically there for the surrounding homes. Its hidden in a cubby hole. Seems like its bleeding money
Good people great service Adan in the paint department is one of the best there is
Great selection and delightful people to assist. Very helpful staff
The service from the staff was excellent and friendly.
Nice, clean, lots of basic items for home improvement projects that dont require specialist items. Friendly staff.
Great service, great people.
This place has saved me soo many times. Great staff that give you personal attention and advice from the moment you step in. Always clean and always welcoming.
The service was incredible, people were very nice and gave us many tips.
I will never be back ..cant use the bathroom ill go to lowes..
New spot !! Best place for supplies in dadeland area
Good Old fashioned customer service that practically doesnt exist anymore! Well done!
Well-run store managed by David from Shell Lumber days.
Outstanding Service they looked in the catalog to see if they can order it and if not they would order right off Amazon for me
Customer service is A+
Can’t believe retail places like this still exist. Clean, organized and amazingly friendly and helpful staff!
The location is horrible. You get stuck un traffic on 80th St or onto US1. Of the 3 times i have been there they didnt have what i needed. On my last trip I needed to exchange a broken Craftsman ratchet. They sell Craftsman tools, but would not warranty them.That was my last trip there.
Staff was helpful and I found what I needed
Friendly service
Small but well stocked. Staff are friendly and helpful as is the trend for Ace.
Great new store behind CVS at US1 & Davis Road (sw 80th st.) In the back of the old Pearls. Hard to find but worth it. Great service. Jessica went out of her way to research some solutions for me. Thanks, Bobby
Good customer service from manager.
Smaller.ace but good service and convenient location
Very nice store and great employees attitude.
They helped me find parts. Very helpful.
Very Helpful and you get personal help
They carry almost everything you can buy at half price in Home Depot or any another latin “Ferreteria”.
Well stocked location with a dedicated team of workers
Super nice staff. Very helpful.
Finally a REAL hardware store in South Miami - Thank you guys - great staff, beefy tool selection, millions of fasteners etc, as good of selection as any big box!
Really love Ace Hardware they always have little gadgets and supplies that seem to be hard to find other places. The pricing at the store sure beats the other small hardware stores nearby.
Very helpful staff. Ill never go to a big box store again.
Very well stocked. Helpful, polite employees.
Good selection excellent service
Place is new and the staff is very helpful
Very helpful staff, stocked with everything.
Friendly experienced staff. Have everything you need
Thieves......I challenge anyone to go in and look for themselves. They try to sell you wire at $1 a foot. This is wire that sells for pennies a foot anywhere else, and a 500 ft roll for about $40. Do the math. Way overpriced for my blood.
Great place, helpful staffClean and organized
Its ok. Friendly. No selection except for the most common things.
Very friendly and helpful staff
Great service.
Has what I needed.
Very friendly and very helpful
Sorry, but visited today Sunday, they dont seem to know what they stock. If you visit be patient they are new.....
Everyone was helpful and nice
I as à no job. .
The people are helpful and friendly
Friendly and very helpful!