They Take care of their Customers, Especially when own One of there Watches no Questions As if it there and You Need a Battery Replaced with one of there watches that Come with Life time warranty.

They have great deals. Im just not a watch wearing person. Was looking for one for my wife. Nothing jumped out at me so I moved on.

Five Stars..... helpful salesman...and the great sale...I purchased a handbag at 70% off...along with battery replacement for my two Fossil watches! Very pleased..will shop there again...and again!!

Sales woman was very nice and helpful. Found a beautiful wallet and she did a very good job with monogram.

Fossil is awesome! I got a new purse and new wallet on sale, super great customer service and even got a wonderful guy that helped monogram my initials on my stuff for me.

I went to the store at 6:00 bc I know that they don’t close until 8:00 but when pulled on the door and they were closed.. I work at the outlet so I had to wait for my break to go to the store and to see the guys in the store but not doing anything but standing around was very disheartening.

Courteous employees. One less star as they had very limited variety of watches.

Cool place

Okay, so I was on the hunt for the Sydney Satchel about a month ago, after watching YT videos and stalking the website, lol. I initially ordered online but once the bag arrived I was displeased. Called down to the Fossil store in Southaven, Ms. and Landen assisted me, and when I say he assisted me, HE DID JUST THAT!! Man, he went above and beyond to make sure I was pleased with my purchase. Fast forward to yesterday, I was searching for the Maisie crossbody, so I called down to the store again and who was there to assist me, Landen, yes Landen! Needless to say, I got the Sydney Satchel, the Maisie camera bag, and the Willa small tab wallet!!! I am very much pleased with my purchases, thanks Landen!

It was an great experience and the associate was very helpful.

Service was great. Sales person was knowledgeable of product and was able to make sure we were completely satisfied before leaving.

Brien was very kind and helpful. He is an example of phenomenal customer service. Y’all need to give him a raise!!!

Mr. Connor was great at the Tanger Outlet store. A big Help and willing!

I came to this store at 7:15 pm on Wednesday and the store was closed.

They have a good selection of watches at reasonable prices. It was a great sale and the people were very nice.

This is the ONLY place I get my watch.

I love fossil! Outstanding customer service.

Great place, clean, and friendly staff!! Good sales and sales people are not pushy. Definitely worth the drive from Arkansas.

Had a great sale and you could use your coupons

Fossil was great!! Our salesman Brian is EXCELLENT in all he does!! Thanks Brian!!!

Great deals on leather!

I have rarely felt so welcome at a store. We were helped so well and with so much patience while selecting our new watches. They even engraved them on the spot.If youre looking for a watch, give this place a thought.

Excellent customer service and very friendly and pleasant atmosphere

Well-kept and stocked Fossil store, although I would hesitate to refer to it as an outlet as most of the prices were exactly the same as what one would see in a regular Fossil store. Very friendly and helpful staff- I needed a battery put in one of my pieces and had it in ten minutes. Excellent store.

Great service

Good price and good selections

Excellent experience! I described what I was looking for and they helped me find it in less than 5 minutes!

Got a cute wallet for a great price! Landen was extremely helpful & very attentive. :)

Let me start by saying the 2 stars is based on an experience we had Saturday, not the store as a whole. We love the store and the products and have had good experiences before. However. . . We went into the store around 5 Saturday. There were four staff members working, no other customers in the store. They four staff members proceeded to talk loudly to the point of making it hard to concentrate on shopping. They were discussing things and ways that others had stolen things from the store in the past. We asked to see a watch behind a locked cabinet. They opened it quickly, opened all of them actually, then walked away and continued their loud conversation. One other group left rather quickly after realizing the staff was being so disruptive. Before leaving I confronted them, telling them how difficult it was to try to shop while they acted this way. They apologized then laughed and went right back to their way before we even got out of the store. If one of these staff members is a part of management you might want to reconsider your management choices. This is enough to make anyone not want to shop in this store. We will think twice before going back which is a shame because we love your products!

The salesperson was really nice. All of them are nice and well knowledgeable of their products. Theres always a sale.

Fantastic as always. Super helpful staff, extremely clean store and amazing deals. Brian was very helpful.

Got great deals on the most fabulous gifts for a birthday and graduation. Beautiful watches.

Omg the Customer service is Phenomenal. I love this store.

Number watch store for me

Love my fossil gen 4 and all the sweet deals frequently advertised

This Review DOES NOT INCLUDE THE FOSSIL STORE .. This Is For FG Services Who They Send Defected Product Too.. I Had The Worse Experience Ever From You Guys, And I Will Try My Best To Never Deal With You Guys EVER AGAIN! Fossil Has Always Been A Good Store The Assistant Manager Brian, Landon, Summer All My Regulars Go To People !! Im Conflicted Bc This One Brought Experience Hurt My Expectation Down All The Way Of The Business.. The Fossil Stores Are AWESOME And I Will NOT Bring Them Down .. 4 Star The FG Services Were Horrible!!! FG Services Were Horrible

Awesome!

Helpful and friendly staff. Great prices with variety of items.

I LOVE THIS PLACE THEY ARE AWESOME. BUY FROM THEM. SAVE THE WHALES.

Love Fossil watches.

Excellent

Always experience great service from the staff

Salesmen are very nice and helpful and Brien is too cute!

Got a great deal and staff is always nice

Lots of good deals and the employees were very approachable

Great customer service and the quality of their products is real good!

I always find a great deal here!!

Great prices and great looking watches and sunglasses

Loved it

This place was ok I just wish that there was more things that were in stock the store looked empty

Very knowledgeable and gave great customer service

I went in looking for a pair of glasses I bought back in April that had broken. I was going to buy the same pair again, but they didn’t have them so I bought a different pair. It wasn’t until I was checking out that they mentioned warranties. I shouldn’t have had to buy a new pair to find out about warranty! Knowing that I had the broken pair, it should’ve been mentioned. So, I brought up my old and asked for warranty. He filled out paperwork and now I got them back and they didn’t fix them!! I’m beyond frustrated and tired of waiting on hold to figure everything out when it should’ve been handled already!

Loved it

Great salespeople and a great sale 🤗

Ive never been there but there products look like something I would buy.

Love the fossil store

Great prices😍🤗

Liked it

Excellent service!!

Great employees super helpful

Lost my husbands watch and lied about it.

Had good deals

Really nice place

Good store.

I love the brand

Pretty watches very expensive

Love this brand !

Never been here 🤔

Loved it

Never heard of it

😍😍😍😍😍

Good prices and excellent service

Too expensive