Female cashier was very rude and nasty. She should not be involved with customer service. Guy at the hardware was very helpful. She made my experience terrible.

They always have what youre looking for. Buy lumber and drive through, they load you. You dont have to lug a dolly around and drag your order through a store.

Super high prices. Cedar clapboards are $3 /ft. I had to complete the repair on a Saturday so I paid 50 bucks for 16ft. I believe this place preys on guys like me.

Their prices are high - even for a hardware store. But Im willing to pay for convenience - until now. I ran in for a part for a plumbing project and on the way in, I was asked to contribute to a fundraiser, I gave my last $7 to the fundraiser. When I got to the register with the overpriced PVC elbow ($4 at IBS for same part Home Depot has for $2.50), I was told sorry we have a $10 minimum). Really!? Home Depot is less expensive and has better service. For now on, Ill drive the extra 10 minutes to HD. Ridiculous.

Had exactly what we were looking for. Very helpful.

Not the biggest selection ever but they have alot and everyone is helpful, just ask. Convenient for quick stop in town grab at your local hardware. Dont forget to cool in-store cat mascot.

Bought 2 Larson storm doors great price and easy to install and great service!

I would give them 4 1/2 stars if I could. When I moved to the year several years ago it took me a little while to discover them. As I got used to them I started to go there more often. Now its usually the first place I go unless Im pretty sure they dont have what I want. The people are mostly very knowledgeable, and are more consistently knowledgeable than the big box stores. I am often surprised that they offer things I didnt know they had. Sure they cost a bit more, but they are local, convenient and I get what I need while supporting them.

Absolutely AWFUL! My mother who is 72 years old purchased a paint roller attachment, got home and couldnt figure out how to lock the foam piece into it. She went back and asked JUDY (worst customer service rep) if she could show her how to use it. JUDY proceeded to tell my mother that she did not purchase the attachment at IBS (my mother had her receipt and was there a half hour prior to this interaction) and eluded that she was trying to return something she did not purchase at IBS. My sweet, innocent mother was so upset she asked to speak with the manager. The manager never apologized. She was never given an ounce of respect. They replaced the attachment, but never showed her how to use it. This is the way they treat kind senior citizens! Ridiculous! Southwick can do better than this garbage!

Ill always go here before a large corporation. Family owned and a larger, less expensive selection than other hardware stores in the area.

Completely rude to my elderly mother who simply asked for a little assistance. Ive read similar reviews here where folks are complaining of bad customer service and treatment. I didnt want to believe it but after the disgraceful treatment of my mother there, its obvious that they have a problem. My business will go elsewhere.

The guy at the desk was very helpful. He was courteous and answered all my questions

The usual grumpy suspects at the lumber counter and a few of the cashiers arent wearing masks, or theyre wearing a chin diaper. Most of the younger cashiers are properly wearing their masks, but Ive yet to see anyone behind the lumber counter even attempting to wear a mask on several trips. Thats the end of my shopping there, as its not safe.

Been here many many many times. All member of staff wearing masks. Staff very educated as well. If you want to post negative remarks about mask-wearing, there is always jeff bezos or online shopping (stay home).Sad.

Southwick is a hotspot for the virus and for my first time at ibs it will also be my last. Rude employees not wearing masks sitting around a desk. Nothing looks sanitized, I wouldn’t use a shopping cart there! Worst shopping experience during this pandemic.

Prices here are way too overpriced! I can understand if they were the last place customers can go to. So I’d rather drive 10 minutes more to The Home Depot for a much lesser price even though most employees have very little knowledge of products they sell.

The employee at help desk not wearing a mask, as the coronavirus is spiking ! UNSAFE TO SHOP HERE ‼️

Mike the manager and Ryan are great guys always helpful.

Great for those hard to find items, some same price or even less than HD special order. Every day items tend to be a bit more $. Staff was super informative and saved me a lot problems down the line.. will be back again!

3 stars cause Ive had good and bad experiences here. The bad is with the paint department. Not sure why painting questions get treated with snotty attitude by multiple people, but they dont actually help you, they just state problems and stare at you. Strange

The Asian woman at the front is very rude and the store is way over priced. I have no problem going 10 minutes further to Home Depot. At least they are reasonably priced and nice. Never will go here again.

Great people, great store, really lousy opening time! Builders, painters, etc start early, and the stores that recognize that are open early! 830??? I needed screws recently, and we started at 7 - not unusual for a lot of contractors - had to wait til 830 to get them. That doesnt make sense to me. Open earlier for us worker bees, please, and Ill rate you a 5, no problem!

Their plumbing, lighting and gardening sections frequently have items that are seldom in stock at big box hardware stores. These guys are my first stop on any home improvement project.

Walked in and the girl at the register said “closing in 5 minutes”. As I was looking for a fitting, another employee came up to me and said the same thing. When I asked about the fitting, he said I have to go to a Supply House! (They both must have had a date or something)Not only are they expensive, they think they are the only game in town. Bye Bye IBS.

Great place to shop the people are very knowledgeable

Always very helpful in finding things and answering questions!

Wonderful and knowledgeable staff, who will suggest a lower priced item that will work the same as the more expensive one in your hand.

Good selection. Could be more competitive

Great spot, support small business.

Great place to get all of your hardware and lumber...

I love this place!Extremely Helpful Staff and not a corporate Yeah, we dont have that kind of place, like the place just up the road.

Good supply of electrical heating cables to prevent frozen water pipes.

IMO. youre far better off going just up the street to Tractor Supply.I for some reason went there today thinking I was going to save time by going there because its 1 minute closer than T.S. but in reallity IBS. didnt have what I was looking for and had to go to Tractor Supply to find the item I needed anyhow!!IBS. doesnt even come close to T.S. ontheir inventory or their pricing!!!For me at least Im going to drive right by IBS. and do my shopping at Tractor Supply only!!!

Woman in paint department very rude been going there for years will never go back rather drive to home depo or Rockys

They have a very wide selection of building materials, as well as other miscellaneous products. Warehouse staff on hand to load bulky and heavy products for you as well. Overall, decent customer service.

I can always find what I need.at this store.

Been coming to IBS for 14 years and Ive yet to be disappointed. The staff know exactly what theyre talking about and can make a confident recommendation based on your project

The help dont know what they looking for

Friendly staff, better quality supplies for any hardware project. Love these guys!

Fund raising for first ladies fund for Springfield Shriners Hospital for Children.

You wont get served 5 minutes before they close. I drove 30 min to the store and have been told warehouse ist close already.

This store always had what I needed and if not would order it for me and their prices were very good

Over priced. Asian women has bad attitude. try to discuss something with her and she said then go to Home Depot. So i did and will drive 10 miles out of my way for a 1 dollar item..

Has the hard to find items you cant find in Lowes or Home Depot.

Lots of knowledgeable help

Can find anything hear

Fastener Superstore!