Waited a bit, but overall had a great experience. Mason helped me upgrade tot he new iPhone and didn’t waste any time just getting me in and out. I already knew what I wanted and he didn’t waste anytime trying to upsell or change what I wanted. Very easy!

Helpful in confirming my prior research, even to the point of confirming I could probably find a better deal on the Samsung Galaxy S21+ at Wal-Mart, at least on the day I was looking for one.

The rep that helped me wasnt very helpful at all. He just told me that I had to go into the app and do an in store pick up, but I wasnt quite sure where that option was and instead it was getting shipped to my house in the wrong color and he suggested ICALL customer service. Absolutely ridiculous when Ive had smaller retail verizon store help me better than this actual corporate store.

I was having issues with my sons watch. No one could figure out what was happening with it. Even customer service couldn’t help us. We went into the store thinking we would have to replace the watch that we just bought. We walked in and Micheal greeted us and helped us. It was something he had never seen before but he stuck it out and helped us until he figured it out! He was so patient and kind and I’m so thrilled that my sons watch is working again. Great customer service!!

Mikel is the best. His customer service is amazing. We always leave satisfied.

Kaylie was great she helped us get exactly what we needed.

Staff is really helpful and polite. My service price is way to high, however they explained why.

Employees are very knowledgeable about their phones and plans

Bought a new phone, the rep didn’t seem to care that I was there to spend $1200. I get better customer service going to a convenience store at 3am to purchase a late night snack for 5 bucks. You’d think spending over $1000 on a new phone you might get treated like a person. Truly dissatisfied with how I was treated. You would think they might treat customers who spend their money there better. We are a big portion of their commission after all! Guess its paycheck before people at this store.

Employees I have delt with have been friendly and helpful.

Jason was very good, very nice and does a good job 👍👍

Representative came off as lazy and rude doing and saying everything he could to get me out of the store as fast as he could without helping me. He said I couldnt do anything with my account in the store and would have to call in, which is odd because I have never had to do this before, even during the pandemic.

Customer service is not important to them. Definitely not worth coming here. You can tell by previous feedback they dont really care. Gentleman gave me the run around, and still wouldnt help. I will take my business elsewhere.

Good help great place

I went to the Spanish Fork Verizon store spent most of my day there and Karlie was excellent she went above and beyond and she is still working with me the next day she even text me to make sure if everything was OK now thats what I called customer service all the way.

The manager didnt look to us for talking. Very bad experience. Why the company like that dont invest in training their employees.

The guy who welcomed me at the door knew what he was doing!

Wow dont even bother! Went to go look at some gizmo watches. Since we are in covid times he comes out and I inquired about them. The rep says they are at max capacity so my kids couldnt come in. He then tells me they are exactly like the other ones. Well thats great and all but I want to see the new design if Im going to be dropping a few hundred dollars and multiple ones. He said why, again they are like the old ones. WOW thanks for the stellar help. I insisted I wanted to see them so I quickly went in the store (there was ONE CUSTOMER in there) The rep clearly acted like he didnt want to help. I ended up going to the other store across town which was so helpful and let my kids see the watches. Get a new job if you hate yours.

Glad that inside open again to do business with real people. Get accessories for phone or pay bill at store. Downside if you want to cancel phone or line to tablet you have to call 800 number do it yourself.

Austin was very patient and helpful.

Katie is the best! She was so patient and tried to find the best deal for me and my husband. Due to some issues with my application, we had to wait over two hours for it to get approved, but she worked tirelessly to get everything going and was even able to get us a discount for the long wait (even though it wasnt her fault). I will definitely be going back to this store (SF) and specially to Katie for anything I need.

The manager at this place is great. Went there thinking my phone was ruined and ready to bite the bullet and buy a new one. Before ever even showing me any new phones he asked to see my old one. In no time at all he had it up and running again. I will definitely be doing all my Verizon shopping with them in the future.

This Verizon I always have issues with. They tell me every single time I can upgrade then go to process and I cant upgrade. But can go to another verizon and upgrade with no issues

When I call the local number to see if they physically have a phone in stock, I do not want to talk to the national number. Why do you have a local number with no one there to answer it. Dumb

Ive been to this store twice in the past few months. The first time, the sales person was helpful, but the second time was awful! I would not recommend this store. I called in to make sure that the offer I was able to receive from a Verizon authorized reseller was available through the store and was told that it was. When I got to the store and had almost everything finished, I was informed that the offer wasnt available to me. If that wasnt bad enough, they made me pay a restocking fee for a phone that I not only never took out of the store, I never even laid a finger on it. Very disappointing service. The sales person was condescending and I will not ever go into this store again. If you want actual customer service I would go to ANY other store besides this one.

Hopefully when you go to this location JOEY is working! He helped me buy the iPhone X and he was the best salesman I’ve ever dealt with. He made me feel like a million bucks, He was so positive/energetic/ and happy! He was very respectful, wasn’t pushy at all, he explained everything I wanted to know really well. Definitely ask for Joey when you walk in!

Really easy visit. The dude helping us was great, got the phone switched and not pushy at all.

The service was great! Came in mid-Friday and was served very quickly. Clean space and polite crew. No problems from them when I went in!

Was making some changes to my account. Bo was very helpful and took care of my needs. Very patent and detailed in explaining to me all the differences and functions of my new account. Made sure it was completely taken care of.

While I was in there there was an elderly man trying to pay his bill. this was the third time he has been in the store trying to pay his bill. When someone finally helped him he explained to them about this issue. The gentleman tried to be polite and said Im sorry that is not our intent. The man was still obviously frustrated. he asked about his bill which I believe I heard was $157. The man also mentioned his wife had died and she always paid the bills, so this was frustrating for him. After the store employee explained his plan, the man replied I am a rancher, why do I need that? The Employees response was well thats the plan you have had for sometime. What kind of answer is that? I decided I needed to step in. I asked the employee isnt there a less expensive plan that you can find for him? He said yes we have a $60 plan. I asked the elderly man if he uses the internet at all and he said no. The employee said well we only have plans that have data we dont have anything else. The employee then asked me are with this gentleman? I said no I just felt that I needed to come and assist him since he doesnt seem to see know how it works. The employee was a little irritated with me, but in my opinion he should have offered the elderly man the lower plan or said what can I do to make your experience better with Verizon. He didnt. The man left the store saying that he was going to stop using Verizon

My dad works there so I love the store and it has good quality product s

I walked in the store and waited 20 minutes. Only one other customer in the store. The sales clerk was busy talking personal things with the customer. I moved around the store to try and get his attention but no luck. I walked out and no response from the sales clerk. I was thinking of changing from AT&T to Verizon but after this, no way. Date. 2-5-2020; 4:00pm

Very helpful. In and out with a new phone quickly. Staff was nice and welcoming. Helped as soon as I came in the door. It took me more time to pick out a case then anything!

*changed from 5 star to 3... 40$ upgrade fee on top of max retail price for a new phone?! Took an hour to upgrade the phone.... old review: most cell phone stores seem to make you wait a long time. Not these guys, they were fast, honest, and helpful.

An outstanding crew. We have never been disappointed and have left satisfied. They do everything they can to get you the best product for the best deal. I highly recommend the Verizon office in Spanish Fork.

Clean store... Friendly knowledgeable staff.. Expensive prices on phones .

I really like this location! Always friendly service and helpful, knowledgeable staff. The store can get busy at times but no more than other Verizon locations.

Spanish fork store has the best customer service. Karlie was awesome to work with.

Ive purchased my last two phones at this store. The staff are knowledgeable about the residential services, and have some knowledge of the corporate side (I am a corporate customer). They are willing to help and give the customer a lot of help when setting up new phones or upgrades. The store is always clean and someone will greet you at the door when you arrive, then open the door for you as you are leaving.

Good service when they decide to work, the only problem I have with this store and others no chairs for handicapped people benches dont work. Isnt it supposed to be that all stores should have some sorta things for handicapped people for service. Isnt a federal law.

I have called 30 times and still cant even get anyone to answer the phones

Each time weve needed to have some moderately complicated problems taken care of - switching phones for different lines, setting up Family settings for a specific line, etc staff have been quick to help and patient to stick with us during our visits until we were satisfied. Specifically Adrien (spelling?) and Moses Eyere were helpful and dedicated to fixing any issues we came in with.

Visited twice in two weeks. Both times I was greeted immediately and then helped by friendly and very smart employees. I was very impressed at how far they would go to make sure I understood our electronics and our new pricing. I have been a very happy customer for 12 years and these guys will keep me around a little longer.

It took 3 people to make my tablet correctly connect. But they were kind and helpful in getting things right.

Hardly acknowledged me when I went in. This has not only happened to me but a few of my aquaintances on several occasions.

Great place. Friendly and helpful clerksd

Awesome store! Great service! Junior is a great help I highly recommend him!

Katie(sp?) Was super helpful in getting me switched over from at&t. I got to keep my phone number and she helped me get an awesome phone with the best accessories for me.

Sold me a phone that was great. Didn’t tell me the whole truth on the screen protection deal, it cost a bunch of money and you have to go to a another store to get a new one. Stupid. Just buy cheap one on amazon and don’t waste 45 bucks. Other then that staff treated me well.

Bought something and returned it 45 minutes later because it was a terrible product and had to pay a $50 stocking fee

WOW! Talk about incredible service! The staff was helpful, friendly, nice, got us matched up with everything we nedded and saved us money with bundling things together. I was dreading going and getting a new phone and it wound up being an awesome experience.

Bo is literally a life saver. After dealing with 4 other stores and customer care over and over, Bo helped me resolve my issues quickly the first time. He is the reason Im still with Verizon! Thank you Bo!!

Caylynn is amazing. I had the best experience here (: they helped me get exactly what I wanted and had so much patience with me (: I would recommend them to everyone who is considering finding a new phone plan.

I stood inside with people all around waiting for anyone to talk to me for 15 minutes. I watched and listened to associates bad mouthing customers on the other side of the store, I asked if I could get some help and the solutions expert was curt and said Ill just have to wait. So I am taking my 5 lines to another store.

Got my phone and gadgets here. The staff is incredibly helpful and friendly.

Decent store. Your experience there will vary based on the representative you are randomly assigned. Good luck.

I will be the first to say I love Verizon, and have been with them of many many years. The instore line is always 30+ mins. Blah.... sometimes its a joke, you can get better deals online or by calling Verizon, then if you go to the store. But if you go in the store you can wait forever and then have them pull up the website and read to you from the site about the items you have interest in... do yourself a favor and do it online or call the 800 number.

I dont know if these guys hate money or what, went to buy an iPad, they had the one I wanted in stock, but would not sell it to me without a plan. I was happy to pay full retail, still no. Most other customers around seemed pretty bugged with reps while we were there...

I have a pink stripe down the whole length of my phone so I took it on to be looked at. It was determined that I had dead pixels and my phone was out of warranty but I had insurance that would cover the defect. I was in and out in 10 minutes and totally satisfied with that visit. About time some insurance policy finally worked in my favor...haha.

Super friendly staff, which could answer ever question I had. Helped me the moment I walked in. Best phone shop around!

DON’T buy from this store... Sales reps don’t know what they are doing and cost me $500... Don’t do business here... Drive to another store...

Verizon was very slow with providing customer service they greet you than they leave you sitting ever 1520 minutes

BUYER BEWARE!!! We recently went to this store to get information on upgrading our phones. We were told that we could try the phone out and return it within 30 days if we didnt like the phone and get the other phone at the price listed. We ended up spending over $500 on accessories and other products that day. Fast forward--we ended up wanting to change the phone because we was not happy with it and when we tried to do so was told that the price for the phone we wanted to change to had gone up and we would be required to pay the higher price because a promotion had ended. We were told otherwise by our salesman on the day we purchased the phone. MY SUGGESTION--GET EVERYTHING THEY TELL YOU IN WRITING THEY LIE TO YOU (EITHER DIRECTLY OR BY OMISSION) TO GET YOU TO PURCHASE THEIR PRODUCTS!!!

Good, friendly people. Eager to help.

The store is wonderful especially the boss. I am not a fan of Verizon as a whole. They have terrible customer service in the corporate chain.

The staff was kind and helpful.

Helpful, but sometimes a very long wait for help.

They gladly sold me a new iPhone 8, but salesman was too lazy to transfer data from my old phone...had to take it to another Verizon store and pay for the transfer??Noticed that they had JBL Free X Wireless Earbuds on sale, and asked the salesman to try a pair...none available. Pulled the trigger on a pair based on recommendation, only to find that these were well documented to have connectivity issues w/ the left earbud. No help from the manufacturer whatsoever in rectifying the issue, so returned for refund and bought a pair of AirPods instead.

Buyer Beware - They promise services that they cannot deliver. Better to order from the website

Personalized service, deep understanding of products, and personable staff who are there to make sure your visit is beneficial.

Great family phone plan.. Great service..

The workers here genuinely seem to care about your problems, and want to help. I dont feel like theyre always pressuring me into buying a new phone

Sarat was super helpful and knowledgeable

When I have cash, I like to go pay my bill there. They have a kiosk to be able to do it there.

This place is a joke. I wasted almost two hours going over plans, etc. to only find out that they cant really do anything without calling customer service. Plus everything they offer in store, they offer online but you dont have to deal with impatient sales people acting inconvenienced by your mere presence. Next time, save time and shop online.

Wasnt told that the lifetime warranty replacement on the glass protector I bought for my S9 was in fact 10 dollars each time you need a replacement. They say its free on the glass replacement website but then slam you with a minimum 10 dollar shipping fee. I have bought glass screen protectors on Amazon before that came in a pack of three for 10 dollars with a lifetime replacement and never had to pay for shipping. Overall when buying I felt rushed to make a decision that very second. There was no interest in giving me time to decide on the best phone for me. The salesman had a get in and out as quick as possible mentality. I was skeptical but I gave in because my old phone needed to be charged three times a day. I feel cheated that they werent more upfront about the information on the glass protector.

Fast service and friendly staff!

Amazing! I was greeted immediately and felt so welcomed to be there. Although there were a few problems during the transaction on my part, he was so patient and helpful.

I didnt find the staff very friendly or knowledgeable about their service!

Alexis, a employee in this location single handedly ruined my experience at this store. I have never been spoken to in a more demeaning tone then my interaction with her. My father and I walked into the store to pick his new phone that had been ordered into the store, I told her what we needed and instead of actually doing anything she simply looked over her shoulder and said “ I don’t see it”. And then she explained to me that the phone wasn’t there. I explained again told her the name on the order she huffed and slinked tonthe back room spending more time on her personnel phone then helping us. After she found the order that apparently wasn’t there “right”. After she came out to he counter I asked if she could help my dad set up his new phone, I living in another state am not able to help him with questions so I wanted Verizon to set up the phone for him and help so it was done right and all questions would be answered. After asking her to do this she looked at me like I just asked her to do some unspeakable thing and her immediate retort to me was “we don’t do that”. Again with that same demeaning tone that she had with me the whole conversation. Seeing that either my line of questions was either too hard for her to understand or she was simply unwilling to do anything and I mean anythingto help me other then sell us a case for the phone. It was the worst experience I’ve had in a long time at that store and would never go back. If Verizon is interested in keepin customers having employees like Alexis at he Spanish Fork location is not the way to do it. Honestly if they are so unwilling to help or do anything I think Verizon could save money by replacing them with a kiosk for the same amount of customer service. DO NOT GO TO THIS STORE.

Best Verizon store for customer service!!! Great down-to-earth people awesome!!!

Not bad. Wish their service was better

Verizon tends to be more expensive but you get what you pay for. Better service, better customer care, best phone provider by far.

I came in the other day and picked up my Note 8. The were very helpful and quick and not pushy at all.

ALWAYS the best IN customer service

Great people to deal with

Service never available by in person or on phone. All Verizon stores should network together so either store can access your account

This place is an absolute Joke, the guy that was trying to help me did not know what the new edge plan is at all!! I got pre-approved by verizon to go into a store and upgrade my phone as I recently started the Verizon edge plan, and this guy who was obviously new yet too proud to let me even talk to a manager kept telling me the wrong thing, the complete opposite of what Verizon corporate had literally just told me earlier in the week. Terrible Service, unwilling to truly identify customers needs and unwilling to allow their customers to talk to the manager. I will never visit this Verizon store again i will travel the extra 20 minutes to the other store.

Excellent fast service. Especially compared to other local stores.

Bring your patience, because youll be waiting.

Just expensive when a phone just stops working. Had to buy a new phone for daughter

I showed up at 8:03 and got completely rejected because they closed 3 minutes earlier at 8pm. Not too pleased. Employee said he couldnt let me in or he would lose his job as if I was going to rob the place. I think employees should lose their jobs for treating customers the way I was treated.

Moses was very knowledgeable very professional thanks.

Good but not great

Quick service. No hassles.

This place is terrible. I had one question and they put me in a 30 minute que to tell me they dont do the thing I was asking. Just let me ask my damn question and dont make me waist my time.

Best Cell service there is

I had a great experience, and Michael, the employee was very kind, helpful, and courteous. I would strongly recommend this store.

The folks down in payson are so much better!

Awesome service and especially if your military