I would give this place 0 stars if I could. Sent my headphones over 6 months ago to these guys and they wont even answer calls. If I call 3 times I get a text back from someone saying please text me and when I ask where my headphones are they dont answer at all or give a generic Apologies for the delay. At this point I have no idea if they even received my headphones and am under the impression that this is a scam. I am reporting this to the better business bureau and filing a police report. DO NOT USE THIS PLACE!!

Before you decide to do business with this company please go through all their reviews on facebook and yelp. They had my Sony 1000XM3 for a month without telling any useful update. I tried emailing and texting them several times, they were either no or vague response.After a month they finally told me they got the parts to fix my headphone. I will update this review when I ACTUALLY receive my headphone. The experience has been beyond disappointing so farUpdate:I received my headphone this week, they did a great job on repairing, the whole process took about 6 weeks

I sent a gaming headset sent to this company on 12/05/20. I have reached out several time to assure the package was delivered and check that staus and have only got a response once and the response stated they would check the status. There are a lot of similar reviews as mine, so beware before sending your expensive equipment to this company.

Garbage have had my headphones for 2 years. Have not returned no communication, should be out of business

Switched left and right earsIll give a star for being prompt with the work and the return shipping, this business solved one problem and created another with their repair. My headphone jack was snapped in an accident. I sent it here to get a new jack. The replacement part was from a different brand, which is understandable, but slightly annoying. The real problem was that the technician didnt pay attention to which channel went where, and ended up reversing the left and right ears. My headphones are shaped to fit each ear, so I cant just swap the speakers on my head. This seems like a rookie mistake. He offered to reverse the problem, but at this point I dont trust him with my headphones anymore.

Scam.They kept my headphones and didnt respond. Have had to file with BBB.DO NOT USE THIS COMPANY

They fixed headphones nobody else could, and then when I needed some touch-ups they did that for free, so they stand behind their work, which I appreciate. Not the best on communication but they got the job done when nobody else could!

Sent emails asking for status update on my headphones, was told they would come back to me, never did, scammed me out of my headphones, refused to send it back even unrepaired. DO NOT DO BUISNESS WITH THESE PEOPLE!

Good repair, very professional! Excellent communication! My headphones are like new again! Thanks!

Our Sony headphones were sent to these guys almost a year ago and after several calls and texts, no response. Jist sent another text tonight. Would love to know the story Headphone Repair House.

I sent my Bose headphones in for repair. Didnt get a response for about two months. Finally got an email from them saying I needed to pay $50 for the repair to get them back. I sent the $50 and it took another 2 months to finally get them back. When I got them back they still had the exact same problem as before. Now its been another 1 1/2 months trying to get my money back with no response at all.THIS COMPANY IS A SCAM!!!STAY AWAY!!!

This guy is good what he does. He fix my beats less then a week. I recommend if you guys wanna fix your headphones this is the guy to go to.

The audio jack on my sons gaming headphones broke and I tried a repair shop near by me that said they could fix them. After two weeks I was told that they could get the microphone to work. I contacted Headphone Repair House and they said they would take a look and that they thought he could fix the headphones. Not only did they fix the head set in less time then was expected. They work like new and the repair is clean and professional. If you have any issue with your headphones or gaming headset and they are repairable at all. These are the guys! They are lightning fast at repairs, very professional, very fair pricing and very knowledgeable at what they do. Thank you, thank you and thank you! They saved me from having to buy another expensive gaming head set by repairing the one I brought them. I highly recommend this company!!!!

I found Headphone Repair House through a google search. I live in Texas and was hesitant to send my sons Turtle Beach Headphones out of the state to be fixed. I contacted the shop via text with the number listed on the website and received a reply within minutes. After sending a picture of the broken headphones I was informed that they could be fixed. I filled out the form online and sent the package to the address that was provided. Within a week my sons headphones were fixed and ready to be shipped back to us. There was a 10% discount available and it was honored on the bill. I truly appreciate the fast response, the excellent work, and the exceptional customer service. I highly recommend this company.

Headphone Repair House was so great to work with! They had my Bose headphones fixed in 24 hours and were very reasonably priced! Great customer service. I appreciate that they have 90 day satisfaction guarantee policy, though Ill spend more than 90 days being satisfied! Highly recommend!

Very great experience. Some trouble with email and the invoice to pay for the headphones, but Dario was super awesome and we found a solution. Shipped them back super fast, and was twice as cheap as other repair places. Would be back again (hopefully not because that means broken headphones but still).

These guys did an exceptional repair on my beats studio wireless 2.0. My manufacturers warranty was rejected due to a water damaged, I thought was the end to my headphones, hopefully they gave a second chance without ripping off my pocket. Thanks guys.

Wasn’t sure how this would work sending my headphones in?!?! No problems!! Everything was handled smoothly and with no problems!! 5 Stars! Dario!!!

Great customer service! I highly recommend this company. After much discussion with them, I decided on a pair of Bose headphones, which are far superior to my 10 year old Bose headphones, for half the price. A great company to deal with. They really aim to please, which they did!

Wish I could rate them lower. Their terms say that they would remind you about costs involving special parts, I received no word about those add-ons to my payment. I sent out my headphones around the end of August, knowing that their site says it would take 2-3 days to repair and send your headphones back. Its been over 2 months. If you want your headphones repaired, send them to Best Buy, or any other technology retailers. I learned the hard way...

Should have done more research on this place and read the reviews online. I wont call them a company as I think they are just an internet theft ring. Sent headphones in 4 months ago. Never heard anything. Emailed and left voicemails regularly with no response. DO NOT USE THIS PLACE FOR ANY REASON! My only recourse at this point is file a civil suit for the loss and to contact all the manufacturers they list on their website to tell them of the theft ring this place is operating in their name.

Dario and the folks at Headphone Repair House are great! They go above and beyond, and exceeded my expectations.They are easy to deal with, knowledgeable, and prompt. The repair done for me may have saved me about $600.I highly recommend them and would definitely use them again.

So i sent my beats studio 3s to them to fix them and its been 2 months and still havent heard from them the never pick up even when their site says there open never asnwer my emails or text messages and when they do anwer its always please text me or sorry for the delay and never anthing elese and im still waitng its fixing to be 3 months and still not a word from them i dont recommend this place because of the lack of communications and not being professional

Reported them to Better Business Bureau! Starting Small Claims Court process. Total scamers got two pair of my headphones & no correspondence at all. Do not do business with them! Would have given negative stars if possible.

Do not, I repeat, DO NOT do business with this company!!!. I have shipped over two pairs of Beats headphones in their possession for over a month now. The phone number provided NEVER gets answered, you then get an automated text response stating “ please text me” or “ apologies for the delayed response” without an explanation of the delay or updates of your repair. Along with the previous reviews of this company, I also believe this company is a SCAM and THEFT RING. Save yourself some time and grief and BEWARE!!

Great quick service and customer care. Dario was very knowledgeable and friendly. My beats work like new! Highly recommend and would definitely use them again!

The MOST unprofessional business experience.Like other one-star reviews, it happens that they neither respond your messages/emails nor calls. Needless to say, they do not call you back. They received my headphone over two weeks ago. I still have not heard any update of repair from them.I shipped my headphone that my dad gave me. It is not expensive but this headphone means a lot to me. I am worried that I might not get it back. I now do not want any repair from them. I just want my headphone back.

These guys took great care of me! I had broken a pair of Bluetooth headphones and they fixed them right, fast, and inexpensive. Being a local costumer I was able to drop them off one day and they were ready the next. I would definitely recommend this place to a friend!

I had a great response from this company. I called the number on a Sunday. I actually talked to a real person and he was on it!! I would recommend this company and I will use them again when ever needed. Thank you for the great customer service and the speedy delivery.

From tracking, my headphones were delivered September 10th, 2019. Its now November 14th 2019. I HAVE NOT HEARD ONE WORD OUT OF Headphone Repair House. Is zero stars an option?

First off I don’t do eating or reviews, but let me tell you about my experience.When I first called on the phone, it was great and I wanted to get my headphones taken cared of right away. I lived quite a bit away from the place, but it was just like an hour drive so I didn’t mind. I forgot my headphones the first time, but came back the next day. I’m gonna be quite honest it felt sketchy when I handed my handphones over. I had a pair of a really high end Beats headphone that was worth about $440. The guy I was working with was name Dario and he’s just a great person. Like. I wouldn’t recommend buying a cheap pair of headphones now. I would just recommend buying expensive pairs and having these guys fix them. Thank you so much Dario and Headphone Repair House!!!

I have been very very pleased with the repairs provided to my headphones by the Headphone Repair House. They really stand by their product, and when I had additional problems with my headphones after initial repairs and returned them under warranty for additional repairs, their response was completely helpful and resulted in additional repairs at no additional charge. They were quick, efficient and thorough.

False business! Returned my Bose Quiet Comfort headphones early July 2018 for repair to the address provided. Chased multiple times with a response saying they will look into it. Never received any response on the repair and the headphones have still not been returned to this date! Basically theft. Avoid this business.

Customer service was great. Fast repair. And the parts being used is great quality. Will go back for more repairs. Recommended as best in Utah county.

Have had our headphones for 8 months with no status nor replies to communication. Seems to be their method of operation.

Very satisfied with the service on my Bose QC25. After calling Bose for repair service, and realizing that they do not offer that. I found these guys online and did an outstanding work on my headphones. The team on Headphone Repair House are very professional and fabulous customer service. Highly recommended!!! Thank you guys!

They did a great job repairing a cracked headband on my Studio Beats 2.0. It did take them 10 days to from when they received my headphones until I received them back. . . but other than that my experience was great!

The level of knowledge and personal, friendly service exhibited by the sales rep, Bario, was not only refreshing and greatly appreciated, but as a result of my conversation with him, I was spared having to spend extra money for repairs that were actually not necessary. His in-depth knowledge of the product and prompt service made my day. I wish all mail order repair establishments were like this one!

I sent a pair of Beats headphones for repair. It has been more than three weeks without any response. I have sent numerous emails as well as left phone messages without any response. I actually spoke to someone once who was suppose to contact me with an update. Its been over a week without any update. Seems to be a scam. I would give them 0 stars if allowed to do so.

Headband broke on my Beats Studio3. I call beats for a repair in them, and price was like buying a new pair. Hopefully I found these guys online and help me repair this issue in timely manner.Ill definitely use them again.Thank you guys of Headphone Repair House.

Sent headphones. Have tracking they received 28 days ago. Several call and emails, they dont reply. Had good experiences with group in Provo.

We definitely give Headphone Repair House 5 stars. We drove to the address and knocked on the door but no one answered so we called and left him a message that we needed a repair for our Beats. The home was sketchy when we pulled up so we were hesitant at first. He called us back later that day and had us text him a picture of the damage. He talked us through the repair and let us know he could do it. We took the broken headphones to him the next day and he had them done in a few hours.We are very happy with the results!

Terrible company. Sent very expensive headphones in and didnt hear from them for over a month. When I emailed them, they send the headphones back in even worse condition than I originally sent to them. They wont answer the phone when I called and took my deposit and just basically ripped me off. Stay far away from these people, they are bad news.

Thank you so much. You guys did awesome only took one day to fix my beats studio ear phones and they look nice just like new.

If I could I would give Headphone Repair House 0 stars. They received my Beats on June 19th. I have attempted to call a few times, and I have yet to receive a return call. I sent them a message on June 28th and as of July 13th they stated they were waiting for a part. I sent a follow up message on July 31 and called in between. As of August 14th I have yet to receive a message on even an email. This place is a SHAM. Stay away from this place!

Fast and quality of work is good. These guys are awesome. Glad I replace my beats headband with them.

I just want to say.... answer your phone or if you are out of business let us know. I sent my headphone to you about 3 weeks ago. Ive been calling and leaving messages with no response.

Sent headphones in for repair to this business almost 3 weeks ago. no reply to voice mails, emails, etc. on status of the repair. they dont answer the phone when you call and you get a generic voice mail message. I going to write this off as a loss.

It’s been over a month since I sent my headphones in and I’ve sent 9 emails asking for confirmation they’ve received my headphones and for a repair quote. I’ve received 2 emails apologizing for the inconvenience and then 0 followup with the relevant information. This is a horrifically unprofessional business. Do not send your headphones here! throw them on a bonfire and buy a new pair before you send anything to this black hole of a business.

Reliable service. Great work on my headphones. Repairs exceeded my expectations.

Sent my headphones to them March 12, 2018, I still havent heard anything from them. Ive tried to call them multiple times and the call just rings out like my call is being denied. I dont even get voice mail. Ive used them before they were SUPER FAST. I figured Id try them again and it seems like they stole my headphone smh.Still havent received it back lol. RIDICULOUS

Very friendly guy, a little lacking in communication time, but it was made up for in repair quality. I swear they sound better than before

The customer service was TERRIBLE. I sent my headphones in 4 weeks ago and never heard anything from the company. Ive now called 3 times and have gotten nowhere. The first phone call I spoke with a man who told me that he would call back with an update... That was 2 weeks ago and I still havent heard back from them. Do not use this company!

Great Experience. I had an older paid of Shure earbuds that were over $500 new that one of the channels stopped working. I reached out to Shure and they would not repair them and then sent them to Headphone Repair House. The repair was done quickly, professionally, and the earbuds sound as good as new.

They were responsive and easy to work with. I’m happy with the results.

Terrible service. Sent my headphones two day ship to get them repaired before I went to the beach. A week later I emailed them to check status they were on vacation. Three weeks later I got an email stating they couldn’t fix my headphones (the same issue was fixed in a day before) 10 days later still don’t have the headphones back.

DO NOT DO BUSINESS WITH!!! Mailed my headphones in now wont respond to any of my messages. Straight up thief

I accidentally vacuumed my headset, the cord got shredded, this wonderful man had it repaired in under 24 hours.

Great service....will not hesitate to send Dario more Biz

They did a great job of repairing my headphones. Quick and inexpensive.

Fixed my gaming headset the same day I brought it in. Very nice guy, would recommend!

Kind, affordable, and great work! Fixed my beats in a timely manner as well!

THEY ARE AFFORDABLE-EFFICIENT AND HONEST I HAVE USED THEM 3 TIMES NOW FOR DIFFERENT MODELS AND PROBLEMS AND HIGHLY RECCOMEND THEM. FIVE STARS HERE

Was great, efficient, quick. Great work

Found these guys online. They had a fast turnaround time less than 2 weeks from mailing my headphones to them till it was returned repaired and the headphones workbeautifully

I had broken the auxiliary plug on my Bose Headphones and did not know where to look to have them replaced. After a little Google search I found HeadphoneRepairHouse. They did an AMAZING job repair my Earbuds! The customer service was great. Quick responses to my emails. It took them a total of 6 days (including shipping) to have my Earbuds returned fully restored. I would recommend them to anyone! Top notch job.

Scam, they will not return calls/email/texts after sending them my headphones. 4 months and no response.

Thanks for fixing my beats headphones. Perfect service,I will use your survive in the future.

Good to work with. Very helpful and friendly.

Horrible they got my headphones 2 weeks ago as of today the 28th. They dont respond to emails until you threaten them to proceed with charges. Then you get the run around and a crazy bill. Be aware of the 45.00 rate in parts not labor. The bill will be double when you get it. You can go on ebay and buy new beats studios for 90.00 shipped. I would not recommend them to anyone ever. Try to give the small business a chance and they screw you. The office is in a apartment I should have know.

Fast and timely, great service and result on a Bose headset repair.

Repaired my beats solo 2 speaker that was blown out. after searching for headphones repair shops all over town these guys came to the rescue when I found theme online.

My first review was bad because there was no communication between me and the company but after a little patience he followed up with me and my headphones are fixed and they are being shipped back to me the only reason I don’t give it five stars is because it just took three weeks for them to give me any word on whether they received my headphones or not but other than that they did a really good job

I was about to trash my Beats Solo2 only one side had sound, but fortunately I found this company online and they fixed them for me.I couldnt be more happy that these guys saved my headphones. Thank you Headphone Repair House.

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