Great appointment! All staff were so welcoming and professional. The recommendations from Dr Musgrove for my dry eyes improved my sight instantly. I’ve been dealing with this for years and she’s the first to address and make an impact. Thanks for taking the time to address all my concerns. Highly recommend this place.
Great eye exam with all the latest technology excellent staff and friendly atmosphere would highly recommend to anyone who needs a eye examination
The doctor and her assistants were highly professional in every aspect of my examination. I feel confidant that the information and diagnosis I was given were thorough and exact. I feel very good about my visit.
Having been a patient of Doctor Cutter for many years, it was nice to finally meet Doctor Musgrove. Very polite and professional.
We took our 4 month old for an eye check here as we were referred from Steamboat Pediatrics. Everyone was pleasant, professional and good with my little guy! Would recommend and go back again!
Three years ago, I rated this shop as 5 stars. However, the optometrist who was in charge at that time has subsequently retired, and it seems there may been significant turnover in other staff members. I returned to the shop last fall, and I have been deeply disappointed. I finally gave up and went to another eye doctor here in Steamboat where I got excellent care. Mountain Eyeworks probably delivers good service quite often, but my own experience was awful. I’ll never go back.
Thank you guys. Super friendly. I appreciate Dr. Musgrove’s understanding of my needs.
So professional and high tech! Ive been going to Eye Drs my entire life and this is by far the best!
The entire staff is exactly the right mix of professionalism, easygoing and knowledgeable.My eye exam with Dr Musgrove was very thorough and top notch technology (Baskin Palmer top notch!). Definitely nothing run of the mill here...including the parrot;)
Always great customer service and a thorough, knowledgeable exam.
Great staff. Everyone is wonderful.💚☺Recommended A++++
Best eye Dr. in town. Always friendly, fast service.
Outstanding patient experience. Efficient, courteous, and professional staff.
This is a difficult review to figure out how to write. On the one hand, five stars to the doctor and the majority of the staff. They were all very patient and made sure to take the time to ensure I got the right prescription.On the other hand, 1 star to the gentleman who called me and tried to guilt trip me into buying contact lenses from them when I could find them online cheaper after all applicable charges and discounts, and fear mongered about risks of of using an online retailer. As a professional myself, it was the height of unprofessionalism, and I suggest that this gentleman receive some training on appropriate tactics to complete a sale. An appropriate phone call would have gone like this: Hi Mr. Rankin, I got your email. Unfortunately we cannot pricematch the quote you sent, but I appreciated the opportunity to attempt to do so. Thank you and have a nice day!You have the right to charge more than others; and I have the right to buy elsewhere because they keep costs down. Compounding this, to my knowledge, Mountain Eyeworks did not verify my prescription with the online retailer, instead letting it be verified by default because they did not respond within applicable time limits. Fortunately, these are exactly the circumstances legislation surrounding contact lens prescriptions is designed for.Altogether, though, I give Mountain Eyeworks four stars, because a solitary bad experience with one employee should not overshadow the professionalism and care showed by the rest of the staff.
Great care team and state-of-the-art testing equipment. Everything they do is data-driven with multiple images of your eyes. Dr. Musgrove pays attention to detail and uses common sense. Highly recommended
Dr. Erica & her staff are pleasant & professional. The office has the most current equipment to keep your vision safe and fabulous frames to choose from. I wouldnt go to anyone else.
The staff is always so friendly, very patient and helpful when trying to find exactly what you want! Very clean environment over all I always look forward to these appointments! Keep up the good work.
Great visit, very thorough and professional staff!
Dr. Erica Musgrove and her team flat out ROCK!! They were professional, educated and informative. They helped me understand all things related to my eyes and my vision. I felt comfortable and taken care of from beginning to end! If you need anything related to your eyes done or looked at, Mtn Eyeworks is the place to go. And Shamus is awesome as well!
Dr. Musgrove is very personable and knowledgeable. She takes time to educate you on everything going on with your vision. HIGHLY RECOMMEND mountain Eyeworks. The staff is amazing too
Great customer service and friendly staff!
Amazing staff. Extremely friendly and knowledgeable. I can not recommend this place enough. Plus, they are right next to Qudoba so you can get burrito right after your appointment. Everybody wins.
I am 73 and had eye exams since I was 7. This was probably the most comprehensive eye exam I’ve ever had. Full explanations of each step in the process followed by a full explanation of what was found. In addition I was treated with respect and kindness. I can’t imagine being treated any better anywhere. Dr Musgrove is fantastic as is her staff.
Very positive experience. For me deteriorating eyesight is one of the more frustrating aspects of the whole aging process. Everyone at Mountain Eyeworks was extremely professional as well as kind. They explained what was happening during and after the extensive testing and answered all my questions. I highly recommend them.
Great Service! Quick and easy! Also hooked it up with a complementary pair of contacts.
Everyone here is very knowledgeable and helpful and fun. They truly care about what is going on with your vision :) if you find out its time to add a pair of glasses to your attire the selection of frames is fabulous.... added bonus ..... (Shamus ) the bird is very entertaining.
Quick, efficient, professional and easy. Personable staff and covid safe process. Great options for sunglasses as well. Thanks.
Great staff and customer service as always! Dr Musgrove is very thorough and up to date in her recommendations and really takes the time to listen. Bonus is that you get to listen to Shamus the bird meow or ask you if you want a beer while you wait!
The apprentice/intern who I saw was fantastic. I’m sure that he will go far.
Ive been to multiple different optometrist and this is by far my favorite place. Best experience ever! Great people and excellent service with the best technology.
It is such a pleasure walking in to Mountain Eye Works as everyone is so pleasant and willing to help you.
Ive been going to Mountain Eyeworks for 15 years. I always get a very thorough exam. Dr Musgrove provides very complete and easily understood explanations of what is going on currently with my eyes and compares the current status with prior years. The staff is very friendly and helpful.
The service was very proficient and detailed. All of the staff was helpful and knowledgeable. Ive been a patient at Mtn. Eyeworks for many years and look forward to many more. Thanks!
A first class experience from the front office staff to to the medical staff.Dr Musgrove is a true professional, I have complete confidence in her care.
Always an awesome and friendly experience! 😊
Great service, always friendly and helpful at making my daughters and I feel comfortable during our appointments!
I had a full eye exam with Mountain Eyeworks on December 18, 2019 that was paid for by the VA Community Care program. The exam was excellent and done with much better equipment than I have seen at the VA facilities in Cheyenne, Fort Collins, and Loveland. The staff immediately found the flaw in the prescription from the VA that has not been correct for over 4 years. Everyone from the receptionist to the Doctor was very knowledgeable and eager to help. I very highly recommend Mountain Eyeworks.
The staff at Mountain Eyeworks was professional, experienced, and helpful. I felt that I had a very comprehensive eye exam and that I wasnt pushed to buy glasses when I went in. The overall experience was very good.
Dr. Musgrove is the best in town. So through and kind!
Thorough polite and professional!
Fantastic! Very patiently helped my son navigate contacts for the first time.
Very nice staff. Dr. Musgrove is friendly and professional. Interesting bird named Shamus in the waiting area. Highly recommended.
Dr. Cutter and his associates are always very friendly provide excellent customer service and the eye exam is very thorough and answer any questions along the way. I highly recommend.
Every time I go to this office they are very friendly and welcoming. They are always willing to go above and beyond. I would highly recommend them to anyone I know. Thank you for being amazing and wonderful!!!
Quick, easy, thorough and I love my new glasses. The vision is spot on.
Friendly helpful staff! Answered all my questions! They take amazing care of their patients!
Really thorough and professional eye exam. Great technology and friendly doctors. Wide variety of regular glasses and sunglasses - particularly if you are looking for outdoors activities.
The staff is exceptional. They make every effort to fits in your need. After I got my eyes exam I had to leave Steamboat before my test glass arrive so they mailed it to the state i was living. The quality of my glass is so perfect its unbelievable. Its like am seeing for the first time. Thank you mountain Eyeworks teams, God bless you
Excellent doctors. Always a pleasure getting my prescription. Where they fall flat is the glasses. I have been going here since 2007. The cost is crazy. I have been waiting for two weeks now for an expedited pair that cost over $500 out of pocket for an economy pair. Keep hearing tomorrow they should be ready. My last pair of prescription glasses were around $700 (for non-designer lenses) and took nearly a month before they arrived. Long story short...use th doctors but get your glasses ANYWHERE else.
The most detailed exam I have ever had. Delightful staff. Wide selection of eyeglass frames.
Very thorough exam. Everything was explained. Will definitely be back.
I’ve been coming here for several years, both before and after lasik. They were great when I was dealing with contacts, did all the pre and post op exams for lasik, and have continued to do all my yearly follow-up exams. Every experience has been positive!
From the time I scheduled my appointment, to the arrival and visit it was professional, COVID standard, but most of all kind!
I can’t express how impressive and competent this office is. The staff is very kind and efficient. Dr. Erica Musgrove is excellent. I highly recommend her and this practice.
My first time there. Great customer experience! I was very impressed, the Doctor explained everything.
They really are great here. The staff is warm, friendly and accommodating and Dr. Musgrove is knowledgeable and direct. The difference from the last office a was at is night and day. Not to mention the rates here are way more reasonable than other offices in town. If you are looking for an opt in steamboat (and i know you are). This is where you want to go.
Evidently I am an anomaly! I definitely got my moneys worth out of my contact fitting fee. In the past, Lou suggested a contact brand/lens/power, I tried them out and all was well. This time, the contacts werent floating well on my eyes and my vision was impacted. Lou and his young intern tried 3 or 4 different lenses before we finally found something that worked. It took almost 90 minutes and I never felt rushed (I was the last patient of the day, so that helped!). Mountain Eye Works professionals and staff are great and go the extra step to make sure your vision is as good as it can be and the patient is happy.
They took the time to make sure I knew what was going on.
Excellent service and courtesy. The best.
Dr. Musgrove is amazing! So friendly, knowledgeable and truly cares. I always appreciate her thoroughness! Front desk staff is very nice as well!
Thanks for seeing me in the same day as a new patient with a cornea scratch. Immediate relief. Nice people, clean office, and love Shamus the African Grey...sorry I missed his 40th birthday party!
Been going here for over 20 years! Sad to see Dr. Cutter leave, though congrats! And Dr. Musgrove was great. Good service, friendly staff. Love Shamus!
I just had my first appointment with them and it was such a very lovely experience. The doctor was very kind and explained everything to me to make sure I understood what makes a healthy eye. I love it when doctors take the time to explain things to you, not just write a prescription and leave. Anyways, the doctor was wonderful and all of the staff were super lovely.
Very professional staff. Dr. Musgrove is thorough, explains all and takes time to answer questions and explore options. Good selection of frames.
Very professional staff. Didnt have to wait. They were ready with all the insurance documents. No surprises at checkout. Had a good experience with optometrist. Very personal.
Great customer service from the staff and excellent care from Dr. Cutter. He took time to go over the scans and results with me in detail.
I felt that they took all necessary precautions to make my visit safe and efficient.
I appreciate Mountain Eyeworks willingness to open carefully taking every precaution to protect their clients.
Efficient, knowledgeable and experienced, personable. I appreciated the extra time in answering all of my questions! Glad I stumbled into Mtn. Eyeworks a couple of years ago.
Erica and her team are awesome. Friendly, knowledge and will go the extra mile to help
We have used Mountain Eye Works for 15 or more years and the excellent care taken with our eye care has always been very thorough and keeps us coming back.
Friendly and professional. Great experience!
I reserve 5 stars for very rare 5 star quality.That said, I found that Mountain Eyeworks is definitely a great place to get your eyes checked out; they provide great service. I messed up with my insurance and they were very helpful helping me correct that. I will be staying with them for the long term and look forward to it.I found my last eye doctor via an emergency that they graciously barely charged me for. I miss that doc, but Mountain Eyeworks was a great find now that I am in Steamboat Springs.
Dr. Musgrove and her staff are so kind and knowledgeable. The technology is top notch. I’ve never had a more thorough eye exam. I highly recommend Mountain Eyeworks.
We are visiting for the week and my daughter forgot her contacts at home. The staff was so lovely and accommodating, I had the prescription emailed and we were able to get what we needed. Thank you for making it so easy!
Doctor and staff are kind and attentive. My husband and I have been coming here for about 5 years and we have had nothing but a positive experience. They adjust the glasses, clean your glasses and handle anything that comes up. We come here when we are at our second home because its the only time I can get the husband to stop what he is doing and go to the eye doctor. No problems here so far
Knowledgeable staff, through exam.Well worth the yearly exam, as they go over any changes that may be present.
Super quick, easy and SAFE!
Visiting from out of town and my only pair of contacts ripped. On a Saturday, I dropped in to the business, prescription in hand, and they were able to fill it. Same brand, slightly lower strength, but I was a happy camper. Thank you for helping make my weekend better!
Great experience. Dr. Erica & her team are very professional and welcoming.
Prompt, knowledgeable in all areas, caring and fairly priced !!
Was visiting from out of state and had a significant corneal tear. Dr. Cutter and the staff of Mountain Eyeworks got me in and took great care of my eye! Everyone was very friendly and I highly recommend for your eye-care needs!
We were visiting from out of town and my stepson had problems that required an urgent care visit. The doctor had given us a referral to another eye doctor and we were told they would see us right away. We got to that eye doctor and was told they couldnt see us until 4:15. A quick call to Mountain Eyeworks and they got us in right away. They are very friendly and accommodating and got us on our way very quickly. Thanks for getting us back on vacation!
My 3 year old needed to have an eye exam and I was so thrilled with the experience we had at Mountain EyeWorks. Everyone from the front desk to the optician, assistant, intern and Dr. Musgrove were friendly, competent and gave my little one excellent care. The practice had a great selection of glasses, and it was modern and clean. We would highly recommend!
Great service, to many touches prior to my appointments4 calls and 3 texts felt a little over the top
The staff is great and the doctors awesome too!
Amazing technology that you get to see what the doctor is looking at. Professional and very kind staff. Love taking to the bird that thinks it a cat lol. I recommend them highly
I was impressed with the modern eye examination and feel I may have had the best exam ever! I have astigmatism, I’m nearsighted and farsighted and this is the best vision I’ve ever had in contacts. Thank you, Dr. Erica!
Awesome excellent service from the gals at the front desk to the eye tech to Dr Cutter. Very friendly, knowledgeable, helpful and compassionate! Would recommend to everyone!
Everyone is super nice and helpful!
Mountain Eyeworks was incredible. The front desk team was so kind and helpful and Dr. Musgrove was very knowledgable and took the time to really identify what was right for my eyes. I recommend Mountain Eyeworks to everyone for their eye care.
We love Dr. Cutter! Hes a wonderful person and a great doctor!
Everyone was very nice and helpful. Every eye test was explained. Best eye appointment ever!!!
Great service, thorough examination with new, sophisticated equipment, just a super experience in every sense.
Broke glasses when repaired. Gave back broken and told us to take care of it. Awful customer service. Definitely not best of the boat!
Thanks for the great eye care and being flexible with my schedule!
Great service. Very happy with the results of my appointment.
I a multi year satisfied patient. Staff are professional and efficient.
Dr Musgrove is the best eye doctor Ive ever seen. She is very thorough and caring. The entire staff are competent and polite.