Customer service is good they need to rotate product better and order a few things better

I can always count on this Giant Eagle to have the items I need in stock. The workers are friendly, and quick.

I used the ladies room and have never been more disgusted. 1) The baby changing station had over 10 rolls of toilet paper on it. 2) The toilet paper roll holder (3 rolls) was completely empty. 3) There was lettuce and old food on the ground by the sink 4) The sink and mirror were COVERED in gross marks. 5) The door and handles were dirty. 6) The toilet itself was so dirty that a fly was actually circling the toilet! I hope he made it out of there for his own sake! 6) the hand dryer was disgusting as well. 7) The trash can was full. DO BETTER GIANT EAGLE ITS A FLIPPING PANDEMIC AND I CAN ONLY IMAGINE WHAT YOUR OTHER AREAS LOOK LIKE NOW. We will not be going back to this GE but I’m guessing if they don’t care about their cleanliness they probably don’t care that they lost a customer.

I used to love to go to Giant Eagle for all of my groceries, but their isles are too small. Im small as well, but there is not enough room for carts to pass each other due to all of the clutter in the isles. Their prices are high so if I have to pay more I prefer Meijer.

Clean and neat, you can jump in quick, grab what you need (find some deals along the way) and check out faaaaast 👍

Your cashier initially refused to honor a free item and kept arguing no. There was a physical sign at the department that said you only need your advantage card, however the cashier said it only works with an E-coupon. Okay, so I have the app and showed her and she scanned it and still refused to honor it. I was polite throughout this entire interaction and helping her. In the end she rudely said, there I did it. Why try to argue about a free item when theres a physical sign in the store and the coupon is in the app. Ive worked in customer service for years and I have never argued with a customer, seems like this behavior is tolerated at this location, as another worker came by and said it was my fault I didnt have the coupon ready. Please take a look at all your negative reviews and how they relate to rude customer service. Do better.

Giant Eagle is hands down my grocery of choice, however, the last few trips have been more than disappointing and tonight was no exception. The produce was atrocious. Not only did they not have kale or beets, but the arugula was wilted and sad. I purchased this bag of mandarin oranges. I did not realize until I got home two of the oranges were rotten. The only reason I am giving it two stars is because the service is impeccable. But the selection (especially in produce) was beyond disappointing

Called bakery department at 7 pm Thursday and spoke with a delightful person named Olivia. Olivia was very helpful as I was ordering a birthday cake. She gave me great suggestions and was great to talk to. Hats off to Stow-Kent store #4096!

Outstanding pharmacy team at this location! Hats off to the entire team... 👏

I go there because its a state alcohol agency. As for groceries. I only shop there, when it a very very good price. It overrated for deli meat, cheese, etc. Watch your dollars, when shopping for groceries at this store.

Excellent produce, bakery wine selection and meat at reasonable prices

This GE is excellent staff very friendly and helpful

I have not participated in the wearing of a mask, for numerous reasons. Recently, as much of the country relaxes this guideline, this grocery has become quicker to demand a mask for service. Groceries refusing service is a crime in Ohio, not wearing a mask is not.

Awful. Got all my stuff and checked out as normal. Nothing outstanding, but not great either. Had a somethings that I needed to go to customer service for. Stood there for at least 5 minutes, probably longer. Employees were looking over, made eye contact with me, but never came over nor did they get anyone to help. Finally just left. Made a comment to one of the employees that normally works the customer service desk, but apparently wasnt today and I was met with a blank look. The its not my job look. This isnt the first time Ive had such horrible service at this location. They had recently gotten better, but that is not the case anymore.

Never have to worry about past due dates at my favorite grocery store. Always fresh, Always friendly. And best of all Even I can find everything ;). Best place for Shoppers of Stow.

Yesterdsy purchased a chicken pot pie. When I opened the crust I found just a dried out slurry of filling. It had been on the warming shelf four hours and 20 minutes. Buyer beware check time before u buy.

We can always find what we are looking for when we shop at Giant Eagle. Everyone is friendly and helpful. The prices are better than most other grocery stores.

Produce is always good. Prices good. Deli is awesome. Clean, safe, no worries.

Excellent selection of fresh produce, craft beverages, hot foods, salads, ready to warm or cook at home entrees, along with the normal grocery selection, that I expect from a modern supermarket. Friendly staff willing to prepare things for you to pick up. Spotless clean attractive and well ordered environment. Good selection of beer and wines and a state store for higher proof beverages. The inclusion of the bank with extended same day deposit credit make it a great location for One Stop shopping and conducting your banking needs.

Folks are not paying attention to the “one way only” arrows in the aisles. You ‘mite as well throw in the towel and give it up.Also, where is the Bob Evans Sausage Gravy and Biscuits? I have seen none in two months.Also like the Arizona Diet Zero Ice Tea... please keep it in stock, tends to sell out as soon as it hits the shelves. That is all...Thanks,Bill CookStow, Ohio

I love there cakes and cookies

I have called in meat orders for.pick up and always outstanding Stow

Wether I need a few groceries or a lot, Giant eagle usually always has what I need. Im just not happy that they consider stove top stuffing mixes a seasonal item. Not a lot of thought when into that. Its a popular item year round. My opinion, they need to remember that not all their customers are middle-class or above.

Good selection ok prices

Nice store. Went to pharmacy center and forgot that I left my bottle from the liquor store agency inside the store. The Pharmacy folks remembered my name and called me back to pick it up over the PA system. A+

Lots of different product but not overwhelming amounts. Nice workers. Not cool with the one way aisle. Nobody follows that anyways cause covid isnt that big of a deal.

Scan and go works well. See what you are paying as you go. As you can return onto the shelf immediately

They are super clean and extremely nice

Best Produce Department, with a Friendly Professional Staff, eager to Help, with Quality Products! Well done Team Giant Eagle!!

Nice friendly staff very helpful and are following the CDC guidelines. 👍 Keep up the good work. And on a personal note God Bless U all and Keep U safe.

Giant Eagle wasnt too bad but customers dont pay attention to the stuff on the floor that got them are oh so people go one way in the aisles in Giant Eagle employees dont give a damn but I do. You know I get upset when I have to deal with it I dont move I stand in the middle of the aisle naked mad I says well too bad youre going the wrong way somewhat it dont make a difference to those arrows on the floor do so you need to do something about it how do I say Im going to quit going there

Love the hot foods very good and fair prices. Clean and friendly store. Cant complain recommend this place

Good selection of merchandise

They are very helpful and friendly at this grocery store. The managers are willing to help and solve any issues that customers might have. One time I even left something in the cart and they replaced it for free because it was not there when I returned. Thanks for being awesome!

Every time I come into this store there is NO ONE around to help me. Then the people that I finally find acts like their dog just died. Whats going on with this store? A couple years ago it was a great shopping experience and now it is terrible. So sad. This used to be my favorite store. Now I avoid it and just go to Meyers.

OMG!!!!!!! This is the Macys of Giant Eagle. I have never enjoyed everything in this market until now. I only shop here.

Giant Eagle is the best place to go for most things. The Produce hasn’t been that good lately so I’ve been going to Acme for that, but for the most part do most of my shopping at Giant Eagle.

A good place to shop. You can get in and out fairly quickly

Wish we had one I. South Carolina

Love this place

My fav

Has awesome French Bread, absolutely love it when making homemade subs!!! Staff always friendly and helpful.

Easy to maneuver clean store lovely experienced staff

Havent been there in a long while. Really enjoyed it despite the rush I was in!

Its like any normal Giant Eagle! The wine and alcohol section is very well stocked!! The meat, deli and bakery sections has a good variety of selections! I loved their salad and pickle sections in the middle of the market!!

I used to like coming here but I just cant do it anymore. The last three times I have gone to fill my prescriptions have been a nightmare. The first time the lady told me that my insurance wasnt accepting the charge, and that I would need to call my insurance to see what was going on... 3 hours later I get a call from Giant Eagle saying they have my prescription ready and I need to go back. Huh? The second time, the lady told me my Advair was $272 some dollars, because I had no insurance. Really? Because the last time my Advair cost me like $15 and that was only a couple months ago. I told them nevermind, and that I needed the tag back so I could get my prescriptions filled. She had no idea what I was talking about and wrote on a piece of paper that my medicine is called Advair (see screenshot). The third time, today, I tried to get my rescue inhaler filled. Guess what? Theres a problem. I dont have enough units. My inhaler comes in 8.5 units, and I only have 8 left, even though it says 8.5 on the tag. Again, I will need to call my doctor. Frustrated, I stop over at the Market District by my house. 25 minutes later, I have my prescription filled, and my insurance went through just fine. Something tells me theres something going on that has nothing to do with my insurance, or my doctor. Go ahead and shop here, but stay away from the incompetent pharmacy.

Im not overly keen on the layout of this particular giant eagle. But they do have much better offers on produce at this location than the others. Im pretty sure its because there in direct competition with the Meijer across the street

Good place to get groceries and the staff and cashiers are very nice. Someone is always willing to help. I do my shopping there alot. Recommended highly.

Finding items was difficult, not the best layout and self checkout was terrible. Also the few items I did grab were slightly overpriced.

Love their fuel perks program! You can use it for gas or for a discount on groceries. I always use it on food, as they dont have gas pumps at the store I use. So glad when they changed the program to allow perks to be used for groceries.

The produce is over priced and low quality. I used to shop here regularly but do not anymore. In my experience they give little regard to the customer. Like if i ONLY want 4 hamburger buns instead of 8...i cannot get that. Im expected to buy what they tell me. Alot of employees not caring about...customer service and goofing around.

Great selection of items. Clean and well organized store.

Great grocery store, friendly people. Especially a young man named Tim always willing to help locate what you need. I have shopped there since the store opened. Thank you Giant Eagle.

Clean sore, polite and helpful employees.

I bank at Giant Eagle so i go there a lot. i love the produce and the sale bin. They have the self check out registers now so i zip in and. zip out. i just wish the one on howe ave was open 24/7.

Very clean, well stocked competitive pricing!

Recently ordered a small cake. I asked for black frostin all over the cake and four small roses on the top. Not what I got. It was white with red things on top that sort looked like roses. It was hastily done and not by any means what I asked for. I stopped ordering some time ago because their prices are to high. I was in a hurry so I went into order it. Never again. Stevie Wonder could of done a better job!!

This G.E. was finally, finally upgraded. There was usually only 1 or if you were lucky 2 cashiers. Now they have scan and pay and curbside Express. Today it even looked bright in there. I wont mind at all stopping by here now. Before it was just a hassle.

Great produce department. Average to above average selection in remaining departments. Store is always clean, staff is helpful and friendly.Would have been five stars if they were open 24 hours, and if grocery selection were better in all departments.

Picked up meds went to the snack bar sat down with fried chicken 😋 and raspberry tea and listen to live music,man and his guitar very soothing.Merry Christmas 🔔

They had exactly what was advertised, I REALLY APPRECIATE THAT!!!

Quick and easy shopping spree

Entering one way existing another doesnt make sense after all the other walking beside people etc we are all wearing masks so what makes difference

Every employee I encountered (and there were many) was friendly and helpful. Ive been avoiding this store since I moved here in February because I heard from many people it was expensive but I was so much happier with the selection compared to all of the other stores Ive visited and the prices were comparable and they had some pretty decent sales. I only gave it 4 stars because no place is perfect and the area of the cart where you seat your child is odd and the seat belt is really short and barely fit my son and I had to try 2 carts to get that which made for an unhappy 2 year old at the beginning of the shopping trip.. Otherwise, all was good. They even do carry outs still!!

Always clean, wider isles, food seems much fresher than other grocery stores, prices are comparable to other big name stores😀

Store was clean and very well stocked. Employees were very polite.

Ive always loved the Stow Giant Eagle. They have a large selection in every Department. Keep up the good work Stow Giant Eagle!

Tipical big bird, a little higher priced than some . Helfull staff. After aldis our go too.

My favorite grocery store! Best rotisserie chicken!

We call this the NICE Giant Eagle for a very GOOD reason! Workers are so sweet and always smiling and helpful. And the place is so relaxed! Thanks Nice Giant Eagle!!

It was very organized with one way isles and stocked well

Nice selection of produce that is old and/or rotten. Be sure to check expiration dates. Bought juice two days ago only to find out at home that the expiration date was more than two weeks ago; and, it isnt the first time. If you want fresh, healthy fruits and vegetables, dont go there.

This has been my favorite grocery store since it opened a little over 20 years ago! The employees have all been there for years and always provide excellent customer service. I highly recommend shopping at the Stow Giant Eagle!

Good quality, good selection and nice layout. Easy to find everything.

It was convenient at the time. Giant eagle staff is non-existent. Their food is basically meh.

Went to three other grocery stores nobody had caked yeast accept Giant Eagle grocery store great store with employees

Today you get a 1... This new scan as you go...no one inside to tell you a thing about it. No place defined and pointed out to get scanner. No Im not using my phone. Lines out the store....hire some people!!! Also tired of bagging myself and cant keep an eye on my bill. Get it together.

I dont normally shop at Giant Eagle as I usually think their prices are too high. But they were the store open late tonight, I needed groceries for a party and I found everything I needed to be on sale! They have such a great selection, too; so, I may be shopping Giant Eagle more often.👍

A good shopping experience everytime. The atmosphere is nice. Everything is organized, clean and the staff is very helpful. Their prices are very good, as well.

Has liquor store and sells cigarettes

I stopped at the store to get a sandwich and something to drink for my lunch and I happen to leave my wallet there call them they had it nice honest people appreciate your service thank you

Best super market in the area. Id put this market place against any market in Ohio. Way to go GIANT EAGLE. You are the best.

I understand people need to make ends meet, but please tell your employees not to come in if they are sick. The cashier openly admitted they were ill, and and they are handling my groceries. I had already unloaded them on the belt by the time they talked about how sick they feel. At the least they could wear gloves as a courtesy to customers. I will not be back to this location..

Went in Target, filled my cart with everything on my list, except the coffee creamer they didnt have and went up front to two cashiers and the self checkout lines backed up into childrens! Grabbed my purse and walked out. Went to Giant Eagle next door, got EVERYTHING on my list, paid a little more, but was in and out in under 10 minutes. Ill take it.

Currently under renovation, but still offers all the things youd expect from Giant Eagle. There is a large selection of beer and with a good selection of premium wines. The store is well stocked and clean as well.

It once was our favorite grocery store. We used to shop there a lot. It was 24/7 but now it closes at 11 pm. Customer service is above average. Store associates are nice over all but some are not so friendly. Products are fresh usually. Only one time they had some expired milk on shelf. I told them and they replaced them immediately. I never saw it again. A little pricey but place is clean. Not as big as Market District and not so many options as Market District either.But the prices are pretty similar compared to the Meijer nearby, which is a new, 24/7 store. Although Meijer has reward card and store coupons, Giant Eagles gas perks generally save you more. However they usually open 2 cashier check outs. They normally open a third one only when they see two super long waiting lines. They have 4 small self check outs but only 1 big self check out. If you buy a lot of groceries, then you have to use the only big self check out, which can get very long too. In Meijier, they normally have at least 4 cashier check outs open and Meijer has more small self check outs. I always feel I spend more time checking out at Gaint Eagle than Meijer, which is very annoying especially in weekend.Now this Giant Eagle has Scan, Pay & Go. Very convenient and efficient. This is much better than Meijers Scan, Pay & Go. At Meijer, the cashier will still come to you and scan your items one by one again use a hand scanner to confirm your purchase, which wastes more time than the normal self check out, at least for my experiences.Update: I reduced my rating for GE from 5 to 3 based on my recent experience. Some of newer people at customer service were super rude. It happened several times to me. And the store associates were not helpful either. One time I was standing in front of the customer service desk waiting for about 5 minutes with nobody coming to help while there were several employees standing beside a checkout lane doing nothing but chatting. I ended up just leaving without solving the problem.

Great service --fast

Clean, well-maintained store with a wide selection. Great produce section. Friendly and helpful employees. Bonus points for the bike rack!

Quality fresh products offset by higher marked grocery. Its ok if you can afford it.

Large store, poor selection super slow check out. Used to be much better, but some marketing genius somewhere thought rearranging the store, putting the same limited selection in multiple spots and charging a premium was a good idea...

Clean, well-stocked, and EVERY SINGLE SHOPPER was wearing a mask!

The overall store is very big and beautiful with different variety of things, the customer service is great but their fresh food is dry and nasty. They should do a better job with keeping their cafeteria area fresh.

Smaller compared to some other giant eagles but still have a pretty good selection. Only a few check out lanes though. If you go during busy times there will be a pretty long line.

Was a k place to shop.

My go to grocery store. Produce sometimes picked over, but that may be due to the pandemic. Otherwise, A+

Deli leaves a lot to be desired. Was second in line while one worker cleaned a machine instead of helping me. Then, after waiting for minutes, another employee came out AFTER we were finally helped. Go somewhere else for deli services...

Ok if your from down south this is like publix.which they dont have in Ohio best grocery store we found it was super cleans and had a great meat and sea food selection. Saw and tried many new products simply cant say enough good things about this store.

Really just started shopping here regularly.Staff has always been helpful and knowledgeable.

It felt safe and secure.

I can always get the frozen veggies I want, more than any other place.