I DO NOT recommend going to the Sulphur Springs location to anyone!! The employees are rude and unprofessional. The woman that was supposed to be helping us tried to charge us for a case we did not want and lied to us by telling us it was free.... when we questioned her and told her we did not want the case she responded by saying “you can’t help out a single mother “. When she continued to push the phone case on us my husband finally had to tell her to stop WE DO NOT WANT IT!! She continued to mumble under her breath and roll her eyes and told my husband that he was rude. The problem got worse when he tried to defend himself to her comment and another sales woman who had no idea what was going on just decided she was go to kick him out of the store. They pushed the button behind the counter so the police would come and tried to hold us there by not giving us the phone we had already paid for. If I could give them zero stars I would

The young girl ( maybe in her early 20s), was extremely rude. And refused to treat me as I have been treated before by Cricket employees. Everyone always contact my previous cell phone provider to have my number released. A cell number that I have had for over 6 years.

Awesome service the store manager Amber Watson was very helpful and explained everything in great detail, very people friendly!!!

I have been with them for 4 years they are all right will help you with anything you need I will not switch to anybody else

Very helpful, issue resolved

They was very good and alot of helpful people

The workers at the Sulphur Springs Cricket where very rude and even yelled at customers. I recommend finding another store.

Yesterday we busted one employee trying to steal $60 from my teenage daughter, when we asked what the hidden fees were for - she became confrontational and lied.This is something they do regularly. After I busted her, we even got the “single mom” card pulled on us.They tried to keep our cash ($304) and our phone after we caught the hidden fees, and our phone - then began screaming and cursing us to GET OUT!Then they pressed the emergency call button, and tried to not let us leave until I stated “this is all on camera”.Crazy crazy staff here, DO NOT SHOP HERE.

Pablo (Paul) was courteous and professional. Had an issue caused by computer system and he handled it over phone. Very good customer service on his part.

I purchased a phone here while residing at the Royal Inn. Very good store.

The sales lady who helped me was wonderful. She was such a great help. My review is very, very late, but can’t help that as I worked seven days a week on cattle ranches in the area.I believe her name was Irene or maybe Ilene (Eileen). Lovely lady and she has a heck of a fantastic memory. Irene or Ilene (Eileen), if you are reading this, I’m the cowboy that you helped last year who was wearing a black cowboy hat. I had to hurry up and get back to the ranch to feed cattle that morning. My boss, the ranch owner, called my old phone while you were finishing up my new phone purchase that day. 😀I had to call you the next day to make sure I had purchased phone insurance. You remembered that I had in fact purchased it. Thank you Cricket Wireless for hiring such a great sales woman. I don’t have a clue if she still works there. If I got your name wrong, I apologize.

I have never been in cricket wireless, this review was for the dollar store in yantis. I visited country village.

I love the services that they provide.

I would like to give a shout-out to Amber Watson and America at the Sulphur Springs Texas location..they went way out of the way just to make sure I could get a case for my phone and help me fix my ring problem..I LOVE MY CRICKET, #CRICKETNATION.. Thanks guys, youre the greatest..!💯💯

Great service

They were awesome very helpful both kim, amber, davarie they were awesome

The store and the associates were very helpful. They had to call customer service - which customer service was a joke. Customer service with cricket wont help for nothing. I would never tell anyone to use cricket. Because of customer service.

Cricket wireless is a great place to buy a phone or get ur phone services started there they have the best people working there and the manger makes sure u are a satisfied customer when you leave the store .

They were very thorough in product knowledge, and sales. Clean friendly people and a great group effort.

Wonderful Service, wonderful staff, the employees in this establishment were very helpful and attentive to my needs, management is also very well put together, so much teamwork and positivity from these individuals, i would definitely recommend seeing Dallas or Leah

Staff is rude and incompetent. The manager was more interested in up-selling us on expensive hardware than providing customer service. This store used to be good, but the new management is trash. Its a shame, Ive been a Cricket customer for four years, but am shopping for plans with competitors after my last interaction in this store.

Poor customer service 😢

Always helpful and get issues fixed quickly.

I love the people at cricket in sulphur springs. If you get a chance come by see them. They do what needs be done to fix your problems

They were Gr8 if u ever need any Help. Ask for Zach or Leah. Very Helpful and Friendly.

Best customer service ever

Upsell & mess up my phone plan. Thnx a lot

Was told by the Sulphur Springs Tx store to go to Commerce Tx store to get the phone that my wife and I wanted we ask will someone be there to help us when get there due to it was almost closing time the lady in Sulphur Springs said yes they would wait. But when got there they already closed. So we were lyed to by Crecket staff and out the gas to go to Commerce Tx.

My new switch.. Love it so far

It Was Fair!

Very nice and helpful

Every time I go into this store I have a miserable experience. The staff that I have encountered have been downright rude. If you want to wait 30 minutes to simply pay your bill while the employee there ignores the companys phone as it rings off the hook then I suppose this is the place to go. I have never in my life seen such unprofessional behavior and this store alone makes me want to switch phone companies.

Just started doing business and so far i like it

Very helpful staff

They told me Bluetooth could not be tracked. Thats false you can track them. With a BT Notifier. They also said that you cannot check your voicemail from another phone. Thats also false all you have to do is wait for voicemail to pick up and press star and your 4 digit code.

Very welcoming! Good services!

Everything went great. Just paying my bill

Wonderful staff help and a nice friendly atmosphere

Great customer service, always friendly staff

It was so simple to get done what i needed to do.

Awesome staff, very helpful people

They always help me get my phones for my kids set up

This service seems ok not been with them long but as of this time we are ok with it

Very poor customer service

I would not use any cell carrier but cricket.

This 1 star is for Zack for screwing my girlfriends phone up even more.

Friendly customer service provider!

Dont forget about Hunny,she is a great customer service person.

Amazing and fast service!

Thanks for be closed at 750! Already counting money and everything

Rather go with Metro PCS.

Customer service is lame they know nothing about the business for about two products one lady was taking a nap in the back while the store was full can never get what you want dont carry enough phones in line

Customer service is great

They always help me without making me feel stupid.

Great employees!

Did not get satified

Not happy with them bad service

My company its cheap

My phone carrier

Great prices

Great service!

Love,love,love cricket

My phone company

Never been there

For Zack.

EXCELLENT ATTENTION THANK YOU VERY MUCH CRICKET

Very attentive to the Hispanic client !! Thanks a lot.

Excellent

Very good this place they serve you very well