Great experience, fast, courteous and comfortable. Weve been very pleased with this dealership as a whole.

When it came time to buy a car I spent a lot of time visiting dealerships and listening to sales. I ended up at Tempe Kia and had the pleasure of meeting Ben. He is so personable. He really made me feel like family, didn’t push me into something I didn’t want. He was patient with me as well. My husband and I went back and bought a vehicle thanks to him. If you are in the market of buying a vehicle ask for Ben! Thank you!

Our 2018 Kia Rio started acting up last week and stalled out on us, so we took it in on a Monday afternoon. Even though they were super busy, I was greeted by a young lady (I cannot recall her name), and then shown to Paula’s station. She immediately apologized for making us wait (only ten minutes after our appointment time), and we both completely understood. After that, she was quick, and we left our car for an overnight evaluation. The next day, she called back and explained everything to me, then promised the car by Thursday since they were ordering a part. On Wednesday, she called me again to say that the car was actually finished ahead of schedule! And when I came to pick it up, she was prompt and really kind. If anymore issues come up, she’s the one we’ll be calling.

Tempe Kia maintenance department is always good to me. They honored an expired coupon on my oil change, replaced my dead battery in my key fob for free, and offered me a free lyft ride instead of waiting for my repairs to be completed.

I set an appointment for an oil change and when I arrived I was told it would be an hour and a half before it was done. That’s unreal. If it’s taking and hour and a half for an oil change you either need to improve your process or stop over-scheduling. After an hour and a half they were still not done. Absolutely ridiculous. Even though I’ve already paid for these services ahead of time, I don’t think I’ll bring my car here in the future.

SUPER NICE CUSTOMER SERVICE!!!

Do not purchase from here or get your service from here if possible, they are terrible. They broke off the antenna from my car in their wash and tried to tell me it must have fallen off on the drive home. They tried to charge me $487 for a suspension replacement I had done for $90 elsewhere. They gave my email and phone number out to businesses so now I get calls and emails saying we see you just got your kia optima serviced, why not add this to your car. It was just a miserable experience all the way around, I will never trust this business again.Edit: I removed the sales review because this is just for their service department, not sales. After a few days of calling their managers I finally got a replacement coming for the antenna. The suspension replacement is still horrible as it took 15 minutes and was faster and less complicated than doing the brakes.

Very friendly, up front pricing, and good service!

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