Drove an hour to Tempe Cadillac to get roof rails installed. Brought Yakima carrier as well so they could reference where rack should be installed. Apparently person who did install had no idea what they were doing, did not install rack appropriately. I asked for Mgr to call. because customer service contact Rick had not idea what he was talking about.Said install would take 45 min, took 1.5 hours. When I got home carrier didnt fit?When Joe finally called me back he said if I bring vehicle back they would fix it? I said I wasnt driving an hour each way to fix their mistake. I asked him to call Cadillac Frank Lloyd Wright and he said he wouldnt do that? I said you have a customer that paid over $100,000 for a car and this is how you are treating me? Worst customer service I have seen, espceially coming from Cadillac? I would never buy a vehicle from this location.Bigger question how did Joe become a Mgr? Simple phone call to Scottsdale would have diffused this.I guess what it comes down to today is it doesnt matter what you spend on a car, your still going to get terrible customer service.

Took my very well maintained vehicle in for an oil change.Soon after… My car started to misfire and the check engine light came on, and would flash going uphill. I returned to their service shop and showed them they had put way too much oil in during the oil change. I was advised none of my cars issues had anything to do with too much oil. Even put in writing their gun was dispersing too much oil, but fixed it going forward…The resulting frothy mess fouled a plug, caused misfires and lead to a fouled coil.Wanted to charge me almost $700 to replace the coils. Under $200 on Amazon for the coils and plugs that took me 45 minutes to install. I am no mechanic…I would not recommend.

Couldn’t have been happier with the service! They even wash my car and looked amazing. Coming right in the care of the issues and will change. God is out well on our way.

Very good experience. All employees real nice and everything done on time

Would give zero stars if that was an option. We “worked” with Tim Hobgood (the “internet sales manager”) all day yesterday about purchasing a 2021 Escalade that is in transit to them. Tim sent us over the offer sheet, we even added dealership upgrades to the vehicle and told him we were good to go and wanted to purchase the vehicle. He told my husband he would call him right back because he was going to ask his manager how much of a deposit we needed to put down on the vehicle. We never heard back and I sent him multiple emails and even called and left a voicemail asking him for an update so we could send over the deposit. This was yesterday. Never received a response from Tim so My husband called the dealership this morning and asked for a different manager and was told the Escalade was just sold and there’s nothing they could do for us. Never even heard back from Tim after multiple attempts to get a hold of him and ask what was up. Terrible customer service, I truly can’t believe they would just sell a vehicle out from under us after we told tim that we agreed to the offer sheet and wanted to move forward with purchasing the vehicle.

I really love this dealership and britt is the best. Just wish onstar was as good! I have another caddy dealership down the street but based on customer service, I gladly drive the 30 miles to Coulter

Very helpful, the process was quick and painless! By far the best car buying experience I have ever had.

Easy & stress free. Professional staff. Chris Moore is the salesman who took care of me. I couldnt have asked for a better experience.

My husband and I stopped by to check out the new third row SUV and after looking us up and down the manager on duty offered to show us used cars- and we did not appreciate the tone one bit. It is ridiculous that people should have to dress nice to be treated with dignity and respect at a car dealership. We do not cover ourselves from head to toe in expensive clothing because we do not value appearances. We spend our $$ on other things and save for the future. We can more than afford a 70K car. We always roll into car dealerships on the weekends in whatever is comfortable and its our little test- if you judge us by our appearances we are OUT- treat us like you would the customer covered in diamonds, we are in. We are still considering the Cadillac to purchase- but NOT from this dealership!

Ron in Sales was a pleasure to work with! Thank you Ron.

Fast and friendly service. They didnt try to push services I didnt need. I would recommend

Called to get an oil change twice both times I was hung up on by Victor and another employee. Will never be going here.

Integrity still matters, folks! The used car sales team at Coulter, in particular the Sales Manager, Gabriel, demonstrated high pressure tactics that just don’t fly anymore. First, the website advertised a car at $31,524 as List Market Price. Because we were not trading a vehicle and paying cash, they tried to sell it to us for $32,500!! Nowhere on the website did it say a trade was required. Nonetheless, Gabriel defended his position. Then, when we finally agreed on a lower price but said we would come back in the morning to close the deal (we offered to provide earnest money), he threw up his arms and walked away from us saying that it was their month end and that our purchase wouldn’t do the dealership any good nor the sales rep. We left and decided that this is not the kind of dealership we want to work with. With this sales experience, we can only imagine what it’s like to get a car serviced here. No thanks!!!

Wonderful experience at Coulter Cadillac in Tempe. Everyone was great and made it happen!

I bought a new truck here in 2020. I had a decent sales experience and bought at coulter because I heard their service department was great.I purchased their “bumper to bumper” warranty with the truck.I called their customer service department and explained I had an issue with an alarm going off inside my truck. When I explain the details I was assured it was going to be covered and they asked me to bring it in for service. I brought it into the service department and the technician explained how easy it was to just disconnect the alarm so I didn’t have to hear that noise every single time I started my vehicle. Seems like a pretty simple task.The technician returned my vehicle and explained that they were going to charge nearly $200 to disconnect the alarm that was already installed on my truck when I purchased it... no explanation as to what the alarm was😂 Just going to disconnect it and charge me for it because it was aftermarket from the previous person who owned the vehicle.No regard to my other request while I was there to have my mirror repaired. I was also asking to get this repaired (which I was willing to pay for as it was struck by another vehicle)...Instead of offering to bundle the service or give me some kind of deal, I was just presented with a hard cost to disconnect the alarm that I was told would be covered and also easy to disconnect.Pretty disappointed that I went out of my way to use their service Department. I guess the Coulter experience is them actually selling you the vehicle but never coming through with the service afterwards.... that’s all talkInstead of helping me resolve my situation they were satisfied with me just talking my truck and business elsewhere. Service plans here are a complete waste of money.*update* my personal mechanic had this alarm (installed by the dealership) disconnected in about 30 seconds. Free of charge. Coulter definitely tried to pull a fast one on me.I did get an automated response from the dealership. But that is it.

Everyone we interacted with during our purchase was very nice and helpful. They answered all of our questions and made our wait for paperwork as comfortable as possible. The test drive experience was easy and quick when we decided what we wanted to drive. John explained the features as we were on the test drive and in ore detail after we decided to purchase. I highly recommend this experience.

We had rough interaction with the service department. Communications was limited. Nice people but it was difficult.

Karen in service is consistently a rockstar.

I found a vehicle on their website and called about it Thursday evening. I spoke via phone with a sales rep named Derek (sp?) that said the vehicle was being driven by a manager at the dealership. Derek said he would arrange a time and location for me to look at the SUV and would call me at 10:30 Friday morning. Derek NEVER called. Taking this as a sign of the service Coulter was willing to provide, I bought from another dealership.

Angie B. is one of the best service advisors of any dealership/ brand both my escalade and V are well taken care of thanks to her and Coulter and that fact will keep me in the caddy family for a long time.( wish i could get my 1961 deville serviced too )

I had a great experience at Coulter Cadillac, from my first contact with my salesperson, who made my experience from picking out the Cadillac I wanted, to going through finance, and finally driving away in my new XT6 Sport, a smooth and enjoyable process.

I was not sure what kind of car I wanted... but I wanted a car. I was driving a Jeep and looked at cars from Mercedes to Kia. I know... odd, but I just knew I wanted luxury and I found it. If you are on the fence go check out Coulter. Great sales, great service and no pressure!!!

They are first class. Very good people. Very good service and a nice place to visit.

Working with a couple dealers - I found Coulter sales man (David Preuss) too be fairly honest. The finance person was easy to work with. I’m not happy with what they gave me for a trade but who ever is happy with a trade at a dealer. In the end I obviously felt good about the deal. I would recommend David & Coulter to anyone - Thank you, I love the truck

Very positive and professional dealership. Mark was upfront and transparent from start to finish in my car search and purchase. I would highly recommend Mark and this dealership. Brian was great with finalizing my paperwork and answering any questions I had. Great service, experience and dealership!

Worse place will never come back. Very unprofessional. Will take my business else where.

Took my car in for repairs and I paid well over the amount of the car too get fixed and they failed miserably

Very courteous staff that listened to what I wanted in a vehicle and found it without trying to sell me on what they had on the lot. The sakes and finance process was smooth and fast. Highly recommend.

Dealt with David who helped me with a vehicle I was interested in. I saw it on their website and called, he verified the vehicle was available and he was a professional through the whole process. The price of the vehicle was the advertised price and no low handed fees and tricks. Everything was up front and after a painless negotiation process I was satisfied with my loan terms. I was also very happy the dealership catered to my conditions. I let David know I am the first person to say dealerships are the spawn of hell but I needed a vehicle urgently and this place proved me wrong. I will definitely be coming back for my next vehicle needs here. I am also recommending family and friends.

Britt is the bestAlways thorough and helpful

Read ad on internet about a sale of 2019 demo cars. Couldn’t believe the large discounts. Even though I wasn’t planning to trade vehicles, I decided to go take a look. Test drove a vehicle that matched our likes and bought it on the spot. I was lucky to be helped by a long term employee that wasn’t pushy but very knowledgeable of the car. Pleasant experience!!!

I wanted to thank Jana Darling, the salesperson of my vehicle purchase. She had kept in contact with continuously looking for the right size SUV with low miles for my business. Jana was extremely professional, friendly, courteous and knowledgeable. It was the easiest and best purchase experience I have ever had at a car dealership, and I have purchased a lot of vehicles. Everyone at the dealership, from Jana Darling to manager Brian Gibson, to finance Brian Peck, and the service staff made my purchase an easy and friendly process.

These dealership is beyond top notch I have purchased 8 vehicles plus 3 family members. The cars are one thing yet the Service from John Skokie has been nothing but top notch. To top it off I had a battery issue on my new Escalade (random) and Jeff Robinson from service handled it all with love and care with in an hour I was back up and running and he came to my location I can’t recommend Tempe Coulter enough....#classact

Everyone from David our salesman to management and financing was great to work with. They were patient, friendly, kind and never pushy. They gave us a great price and even helped us find a great place to eat. I would definitely buy from them again.

I recently had my car towed here I was having issues with my vehicle not starting. They called and told me they couldn’t work on my vehicle because there was wires cut in the front of the vehicle that I need to take it to a wiring tech. So I did (mind you I argued and called all week asking them to check my battery or computer system and they refused). The wiring tech told me these wires had nothing to do with the starting system LIKE I HAD TOLD THE MECHANIC(S) (yes multiple). If they had did their job and checked like I asked I would’ve had a running car again last week!

Coming from a Everything is about Cars family, I would say my experience with Coulter was good. I didnt like the fact they VIN etch windows and they put Nitrogen in tires (I was charged a pretty penny for both). Nitrogen just makes tire maintenance more expensive from my experience. They were faster than my last two dealerships, offered me a good monthly payment, and APR. But above all, I love my car.

Had an amazing experience! Jena and Brian took excellent care of me! Got me the best deal on my ATS. John over at financing made everything easy and made sure I had everything I needed without being pushy on all the extras. They will definitely have my business in the future.

I had an awesome experience buying a vehicle at Coulter Cadillac no pressure comfortable clean transaction. I could not be more pleased.

Great service department

Vince was an amazing associate. Very friendly. Not a pushy-sales atmosphere like most dealerships. You can’t tell it’s family owned and they care about the customer. Brian in finance was also great at breaking everything down and explaining everything.

I and out leaving my vehicle in 12 minutes. I appreciate their service dept.

Went to pick up my fobs for my car & killed a little time looking at cars

I made an appointment and was able begin working with someone right away. I felt like I had time to really examine the car I was interested in. Our sales person gave my husband and I time to chat alone when needed. We were very comfortable at Coulter Tempe and I love my new ride.

Coulter Tempe was one that I had heard all the rave reviews. I went in at 2 and was out with a purchased vehicle by 5 due to time constraints. They took it serious and knew they had to make the time and the succeeded. After a couple weeks there have been a few things that we found that needed to be fixed. After some conversations with Randy he provided amazing service to live up to the customer satisfaction. I will be back to Coulter to purchase another vehicle in the future. Thanks Randy, Mark and team for your great service.

Britt is the best service department person Ive ever dealt with. This place will take care of you!

I LOVE the team and my service Rep at Coulter Cadillac! If your looking to be treated with AMAZING courtesy, respect and trust, this is the place to go!!!

Jesus N was an awesome salesman. No pressure at all. Walked around with me until we found the right one. Brian and all the management went out of their way to get me into the perfect vehicle for me. If you want a dealership with no high pressure this is definitely the one to go to!Thank you Jesus!!

Overall had a good experience until I got to the freeway & the new car I just bought was vibrating/shaking intensely at high speeds..most likely an issue with the tires. I took to their service shop a week later, & 3 hours later they inform me the car is fixed. I get back on the freeway & the same issue persists, even after assuring me they fixed the issue & ‘confirmed’ it by driving the vehicle for several miles. I am taking it back this Saturday. We shall see how that goes. Very dissapointed that the car I just bought is already experiencing issues & they seem very disinterested in making it right.

We can positively say, without any doubt, this was one of the most pleasant vehicle purchase experiences weve ever had! Our Sales Consultant, Ken Bowers was wonderfully refreshing to work with, as was our Business Manager, Peter St John! We were given an escorted tour of the dealership & Service Department & introduced to our personal Service Manager, Angie Benjamin, who also warmly welcomed us to the Coulter Tempe family. From start to finish, our whole purchase experience took a mere 3hrs, record time in our book! Everyone was very thorough, sincerely friendly & very knowledgeable! If you havent worked with this dealership, we very highly recommend you do! And, when you do, please ask for Ken Bowers, you wont be disappointed!

This is the first Cadillac I have purchased from Coulter Cadillac Tempe, (I have purchased a Buick in the past) but the sales team, finance and everyone I came in contact with during my purchase were perfect. They treated me with respect and fairly during the entire experience. I would highly recommend this dealership if you are purchasing a Cadillac, they are by far the best in the area. Thank you to everyone!!!

Truly good customer service and the salesman was great along with the sales manager. When we test drove the vehicle we mentioned that the car seemed to have an alignment issue as it pulled to the right. we were told that it would be checked and and verified during the certification of the vehicle. We we received the vehicle the alignment still pulled to the right and we had to return the vehicle to the dealership to have the alignment accomplished and sure enough the right side was not within specs.The service department did an excellent job of repairing the alignment and fixed another issue that we discovered when we drove the vehicle home for the first time.I was disappointed that the alignment was not handled initially and it cost me time to travel back to the dealership during rush hour traffic. Due to the other issue discovered the trip would have had to been made regardless.No organization is perfect and in this case Coulter Cadillac did an outstanding job of addressing the issues with our vehicle.

The service was professional, friendly, knowledgeable and extremely efficient. I have found my new dealership for all my cars and will pass my experience onto family and friends!! Thank you Coulter family

I called on Thursday to have a rear end noise checked out. Was given an appointment for 7:30 a.m. Tuesday. Left car there Tuesday morning at 7:30. Did not hear anything so called at 4:00 p.m. Was told diagnosis not done expected diagnosis tomorrow. Did not hear anything so called about 4:00 p.m. on Wednesday. Was told diagnosis not done yet. So I asked, the car has been there two full work days and no one has looked at it? The answer was yes. I then asked if I could be assured that the care would be looked at tomorrow. The response was we are backed up and management will need to make that call. I picked the car up at 5:00 p.m or so with noting done in two days. Wow! I sent a letter to service manager, general manager and Cadillac. Have not heard a word! Wow!Update 2/24/19 1:30 p.m. : David Bartlett from Coulter Cadillac called me and assured me this will not happen again. He gave me his personal cell phone to use next time I would use Coulter Cadillac of Tempe. Update 9/6/19 7:00 a.m. : Went back to Coulter Cadillac of Tempe. David Bartlett personally met me at the service line and took care of my needs. Great job and quick service. What a difference! David Bartlett is a great asset of Coulter Cadillac of Tempe. I would highly recommend him to anyone.

Came in for an issue with phone connection. Turned out to be no problem at all. The fix was done in 10 min. Great service!

Thank you very much for everything you guys did! Was so easy and stress free! Greg, Bill and Brian were awesome!! We will be back again! There love for the military is amazing and our son who is in the Army is a very happy customer! 🇺🇸

We decided to stop by and take a look at the 2018 Buick Encore they had on their website - not convinced we were ready to buy. We ended up purchasing the car and it could not have been easier! From test drive to financing we were there for 2 1/2 hours. They gave us a very fair price on our trade in and there was no pressure to buy the extras. We will definitely buy our next car from Coulter Cadillac Tempe.

Was one of the best car shopping experiences Ive ever hadDid every possible to make us happyWill be first place I look at for future purchases

Robert was very helpful with working through everything. I had great customer experience. Thank you Linda

Extremely impressed with the service I received when purchasing my 2016 GMC Terrain. I was referred to Coulter Tempe and was immediately in contact with Bill. Due to my work, I was only able to work with Bill via phone. He was not pushy and was willing to work with me and LISTENED to what I was needing until I could get in to speak in person. It was BY FAR THE EASIEST car buying experience I have ever had! Great job to the staff and thank you for taking your time with this busy working mom!

This makes the third vehicle my wife and I have purchased at Coulter. We have always been treated very well during the purchase process, as well as with any service needed. Bill Moorhouse and Brian Peck both were very helpful with the purchase this time, and Karen Parker in the service department has always been a great resource for us.

After deciding to look for a new Buick Encore for my wife, and aided by my managers positive thoughts regarding purchase of a similar vehicle last year from Coulter Tempe, I did an Internet and phone search for vehicles in the Phoenix area. I was able to speak with David Preuss, Internet sales manager at Coulter Buick/GMC. He was able to find the exact color and trim model we desired. I informed of the financing options I had gotten. In the end, with absolutely no hassle or back and forth bargaining with sales managers, he presented a deal that beat all other dealers prices by $2-3000 and financing 0.8% better than I found myself! Closing the deal was a simple 20 minute process, and David spent most of an hour explaining the cars features, demonstrating how the infotainment system worked and helped us set up the OnStar system to our liking.All in all, a very pleasant, enjoyable purchase!Oh, we brought the car back a few days later for some minor details. My wife was welcomed back by Rick,our service manager, got a loaner car, and the car was finished the same day! I will recommend Coulter Tempe to anyone considering a vehicle purchase!

Nice people that do business with

Worked with David P. to buy an almost new Mustang they got on a trade-in. Got it for a graduation gift. The deal was already excellent, but Dave gave us even more $ off on top of it. Got to the dealership almost at closing time, but people stayed behind to help us. In and out in a reasonable time frame. Really good experience and love the new car.

Everyone there is very friendly and reasonable... David Preuss was GREAT he got me into a 2017 Cadillac ATS I love it and everything about it !!! Check them out!

Our salesman Tre was straight forward, no gimmicks type of person and gave us a fair deal. The finance department was a long wait but also gave us a good, customized plan to fit our needs at a very fair price.

Great buying environment. Internet bb tea m including David and Tre are really great. We used David and he made it fun and he is a real pro. I liked John the finance guy, who has ever said that.Doug Conway

This is my 3rd new car from Coulter, that in itself says volumes. Allen was great as always, our 2018 Terrain is wonderful and sits nicely next to the Acadia Limited I bought the last time. I highly recommend Coulter to anyone wanting to purchase their next vehicle.

Over the years, we have purchased multiple vehicles from multiple dealers. I highly recommend you hook up with Ryland at Coulter. He knew his stock. He seemed to genuinely care that we had a productive and pleasant experience. We are very happy with the car and his service.

I’ve been using this dealership for almost 15 years I go back to the same salesman John Skoko he’s top-notch he knows my needs I don’t have to ask him for anything. They’ve always taking care of me. They go out of their way to take care of me every time they have my business I will never go anywhere else.

Gotta love Coulter! Everyone is genuinely glad youre there. Great deal, finance had everything ready and I received the Bowers White Glove delivery. As long as Ken is still able to sell cars, I wont even bother going anywhere else!.

After a rough start, JD Sherbuck, Service Manager and Fernando Ruiz, Service Director, showed the Coulter Way and got things smoothed out... Got great communication from JD on what was going on and what any costs would be... was able to make good decisions based on knowledge and expertise from their team... I have found an honest and reputable service Department at Coulter Cadillac of Tempe... Thank You Gentlemen for your assistance and look forward to working with you in the future...

Mr. Dan Boardman was awesome. Having never owned a Cadillac he made the experience educating and stress free. Thank you Dan!!!!.

My girlfriend and I were first time buyers from Coulter and we loved our experience!! Bill helped us out and we couldn’t be happier! I will definitely head back to Coulter for my next car!

John Skoko is just the best sales professional! Even came in on his day off to take care of our purchasing a brand new Cadillac XT6.

Wow, this place is amazing, my husband and I were so impressed with the selection,quality, price and the service we received. In the future, we will choose Coulter Cadillac of Tempe for future purchases and to recommend our friends and family.

Sunday was terrific! He found me the exact car I wanted and when the dealership in Colorado wouldnt sell it to us, he ordered me the car. He kept me up to date on where the car was in the building process and had it ready to go exactly when he said it would be. My XT5 is awesome! Sundays professionalism and assistance was top notch. Thank you Sunday and Coulter Cadillac!

Bill did an outstanding job placing our family in exceptional vehicle. We really appreciate the effort and genuine concern that team Coulter provided. I recommend anyone in the market for a vehicle give Coulter a look.

This review is more than well deserved. I had planned to leave one sooner then life happened.Anyway I absolutely hate car dealerships. As a buyer, as a buyers friend or family member. Just period. For two reasons only. High pressure sales with no follow ups, and all the time it takes with negotiating and paperwork. I got a great deal here. But you can get a great deal anywhere. Especially this time of year with Black Friday and other end of year holiday deals. But you can’t get David Preuss and Brian Peck AND a great deal anywhere! The entire experience was so so smooth. I had a trade and they were fair with their offer for it. I had so much fun. Got there right after work, about 5:30; we watched the Cowboys and Giants while Brian worked them numbers, which were better than was originally agreed. Two hours later I was driving home. Everything done. Two measly hours for everything from test drive to home drive was amazing and I really appreciate the follow ups and prompt returned call from John to answer my additional questions. Kudos to the Coulter Tempe team! 🙏🏾

Everything was very easy and professional. I spoke with Tim the sales manager and he made me feel right at home here. I purchased my new car from out of state. I had a trade in and he was able to give me the real numbers for my trade in. I would do business here again and again. The customer service was top of the line.

The staff are friendly and helpful. The first time I brought my car in I had several issues needing to be addressed. I was provided a very nice loaner call and they did good at keeping me updated. The best advice I can give is only bring your car here if they give you a loaner. I sat in the waiting room for three and a half hours for an oil change and tire rotation. I had a 7 oclock appointment and didnt get out of the dealership until 1030.

John Skoko, Fleet Manager is one of the best automotive sales people we have ever worked with. Highly knowledgeable about the vehicles he is selling and provides outstanding customer service. No BS or high-pressure sales tactics. Clear, concise communication and very responsive. We had a great experience at Coulter Cadillac Tempe!

Coulter went above and beyond to make us happy and earn our business. I would recommend Coulter to my family and friends.

Purchased brand new XT6 which initially had a great experience with our sales person Derek. The vehicle had to be shipped from Las Vegas and we had a couple of issues right away. One of the key fobs was missing and an SD card for Navigation. We had to set service appointment within the first week and was told they needed to order an SD card and would be in within a week or so. Almost a month later I never received a call or any update. I called the service department and was told the original person who helped us was busy and would call me back which never happened. I left a message with the service manager and finally got a call back saying the SD card was in almost 2 weeks ago. I was recommended to this dealership and had high hopes but someone dropped the ball and we had a bad experience

Sales department is very helpful and the service department is the best Ive ever used. Above all they are an honest dealership not like some others Ive dealt with over the years.

This is our third visit to this dealership and we have no confidence that they will fix the issues in a timely and accurate manner. We had a car in for a transmission issue for the third time and also for a missing hitch cover. We had a loaner car for over a month before anyone called us and they didnt fix the transmission or show it was something that was to be addressed! I was able to get with the service manager and a service writer that assisted in getting things handled but i no longer wish to waste my time with this dealership. This was the third strike.

Presented my truck for a recall repair @ 7 AM. Waited excessive amount of time for check in. Service person asked if I had been here before :( I purchased at this dealership and have had all service performed there also..... Dont I feel special. At pick up same service person was on the phone as she handled my discharge. Obviously not 100% focused on me and not conveying pertinent information.Update: Service manager responded favorable to my issues, Good customer service on the second try:)

Very courteous and knowledgeable staff. I highly recommend Mr. Alan Harwell. He helped work out a good deal and was there for me days later after the sale to review some questions. PS I love my new car!

Great service. Good prices. Nice people.

Very pleasant experience. Truly treated as a valued customer.

Leased a 2018 XT5 yesterday and loving it so far! The dealership experience was above expectations working with Dan! He is a Cadillac guru and very knowledgable. Presented various options in consideration of my wants and needs and Im pleased with the deal! Pat in Finance was also awesome to work with! He was efficient and personable, and the process took less time than I was expecting. Summary: I would definitely buy from Coulter again!

We had a wonderful experience with all staff. Rylan was absolutely wonderful to work with.

Had a great experience here. Alan H. helped us, answered our questions, and was knowledgeable. The purchase process was straight forward and no hassle or pressure. Really easy and positive experience.

It is a really laid back place and everything is low pressure. They are all very information and answer every question you have. Request Craig when you go in! He really does have your best interest in mind and listens to what you are looking for in a vehicle!

Do not buy from these crooks. We came down from Prescott, traded a fully paid off Chevy Avalanche for a Yukon. After driving the Yukon for 2 days, we found out the “leather interior” was actually replaced with a fake leather. We also had electrical problems, the running lights and brake lights didn’t work. We then demanded our old vehicle back, and was told it was already sold. Classic bait and switch. We then decided since we couldn’t have our old car back to get another Yukon. After being assured it would be the same deal, we signed the paperwork 20min before closing and went back to Prescott. Upon our return, we looked at the fine print and instead of financing 6k we had financed 11k, our fault for not looking closely at the paperwork and our fault for trusting Joe in the used car dept. Long story short, if you enjoy having a bait and switch pulled on you and you enjoy getting ripped off with a smile. Go to Coulter, if not, GO ANYWHERE ELSE IN THE VALLEY AND YOU’LL GET A BETTER DRAL AND NOT GET RIPPED OFF

David was great to work with and made our experience enjoyable and we got a great vehicle

Have leased or purchased 3 vehicles from Coulter Cadillac. Always a great experience. Their service department is also outstanding.

Had a nail in my tire and the fixed really fast and then washed my car!! Im very happy!! ☺

I ran into some turbulence with my service experience. However, after bringing this to the attention of Mr. Ruiz the service director my issue was swiftly taken care of. I would highly recommend Coulter Tempe to anyone looking for a vehicle or service.

Had a good experience buying my Escalade from Morris, but the real shining star here is Butch in the accessories department. He’s a wealth of knowledge and support, and he helped me get an awesome deal on the Brembo brake upgrade using a promotion GM was running.

Mike was very helpful and professional with making our visit and purchase. The dealership met our trade in value on our new/used Yukon Xl. Highly Recommend Mike for your next salesman.