Very kind, friendly, efficient, thorough staff & doctor. The doctor took the time to answer all of my questions & assist my decisions. Highly recommend them to anyone needing eye care.
Everyone was friendly and helpful. My doctor took time to listen to my questions and concerns answered all my questions. The entire process was very thorough.
Very satisfied with information of my recovery of my eyes.I feel very comfortable with the Doctors expertise.All areas are very of professional at what they doThe treatment that I received made my eyes 90 % better,Thank you
Dr S Strega very competent and happy to see her. I always ask for her since she noticed something that had been missed She took a pertinent family and medical history. I’ll have to go back to see her again this year
Very friendly and helpful! Great experience!
I was in and out quickly, didnt have to wait at all. Very knowledgeable doctor, took her time to answer all my questions.
The optician Steve saw was AWESOME! All of the staff at this location were excellent! GREAT customer service!
I love here. Nice staff. Quick and easy to book apt.
The Dr. takes the time to answer all questions and explains everything clearly. The whole staff is courteous, professional, and gets the job done right.
Amazing customer service and a very thorough eye exam I am very pleased with my overall experience!
This is my second visit to this office and I have left with a great impression both times. From the front desk to the optometrist everyone is friendly and helpful. I will be back next year!
Very professional optometrist made me feel right at home explained everything I needed to know
The staff and eye doctor were all very pleasant, courteous, and professional. My appointment was seamless, quick, and well explained. Thanks you very much for caring. I will definitely be returning for my next eye exam.
Other than the wait it went very good. I really liked the staff. They were very professional and friendly. I really liked Dr. Richards. She took the time to explain everything,
The doctor was personable, professional, and made me feel at ease. She also showed me pictures of my eyes and explained what she was seeing with them. The techs and front desk staff were kind and efficient, and the whole process was fast, but didnt feel rushed at all. Overall, best optometrist appointment Ive ever had!
Great place for your eye exam! Dr. Z is awesome.
Fast and efficient exam and very professional.
My experience with the optometrist exceeded all of ny expectations. She made me feel welcomed by building great rapport and educated me about my eyes and vision. After my wonderful experience, I called my family members and referred them as well. Im glad I made the right decision to get my eye exam by Zmyslinski Eye & Contact Lens Center.
Got in right away. Everyone was very courteous. Dr Roumfort was thorough and professional.
It was great service; in and out with polite employees.
Extremely thorough and I placed 100% confidence in the doctor and the staff. I felt Dr Z listened to all my concerns and provided great personal and professional feedback.
Very satisfied. I had and continue to have much confidence in the doctor I saw. The entire staff was professional
We come here every year. Definitely great service. Thank you
Personal friendly and professional I like the way the Dr performed the eye test no rush and always making sure I understand using simple language, all this made a good visit
Very efficient, doctor took time to explain everything
Dr. Roumfort was amazing, she is truly passionate about helping her patients. Rick with lens crafters was so helpful helping me find the right glasses
I was seen as soon as I got to my appointment and was 10 minutes early and the staff was amazing I had no issues
Excellent service from Female agent at the front office to the doctor. Everyone was super professional, very patient, pleasant and with tones of knowledge
Great customer service!
Great and friendly stuff. Definitely will be coming back to this location again.
I was very pleased with my experience the Arizona Mills eye care center. The staff did a fantastic job working with me to test my eyes to get the best prescription for my glasses and I walked over to Lenscrafters right after to buy glasses. The process was easy, effecint and well planned all the though. Im very happy.
The online scheduling was easy and convenient. This was my first time there and the staff was very helpful, positive, and efficient. I am glad I chose this office for my eye exam.
As long as I live in the area I will never go to see any other eye doctor than Dr. Zmyslinski himself.
Everyone was friendly and efficient. The Dr went over my results in detail which I appreciate. Happy with visit and I recommend.
Amazing. Quick service. I appreciated it greatly.
Dr. Zmyslinski did my eyes a great exam. My previous one was done by someone else and was less than good. I recommend Dr. Z wholeheartedly and expect to return to him next year.JS in Tempe, AZ.
The process was great not a long wait time.
I went last week. I had called and asked if you took Sun Life Insurance. The person who answered said I dont recognize the name. Well, you screwed up my prescription. So when I went back and asked if you took VSP through Sun Life Insurance. You said, oh, its too late. I dont know why you cant submit something afterwards or even get a credit or is it because you want to keep the money that we paid? I wont ever be going back or any other family members or even recommending your eye center if thats the case. By the way, this is Sandy, Hanks wife responding. The glasses are so expensive and you cant honor the discount after the fact. I spent $487.01. So I will be telling everyone not to go there.
Dr. Zmyslinski himself was excellent, as were staff. Arizona Mills was POOR in not enforcing mask requirements, as was Lenscrafters, where you are based. I cannot come here again till COVID is taken seriously by ARIZONA MILLS.
Did not see technician clean the machine area before exam
Staff was amazing very knowledgeable and got through everything in a timely manner I don’t feel rushed through the process and they were very sanitary after every station I used they wiped it down immediately very professional staff will be coming back for my next exam
I gave 3 stars because of following reasonsA1. I am fully satisfied with eye test procedure and Dr Knowledge in giving required information2. In this COVID situation, don’t have proper CDC provided guidelines was not there in the premises . I don’t see proper seating arrangement, no sanitizer at the entrance.3. Thought my Appointment at 5 PM, I had to wait long till 5:30 PM . In normal day it’s not an issues, during this pandemic time waiting and standing with other patients it’s not advisable .Kind advice, till this pandemic please take necessary steps not only just wearing masks and sanitizing all the instruments, door knobs etc after each patient . I planned to bring my 3 year old daughter and my wife for checkup next week but I hesitant now to expose outside in such closed environment.
Very nice doctor and staff. Took their time in exam to make sure everything was explained.Will return.
Everything went very quick. Everyone was very knowledgeable. Rick was also very helpful and quick with getting the glasses measured.
I brought my mother in for her exam and was pleasantly surprised at how seamless the process was. We showed up earlier than her appointment time and were seen almost immediately - Dr. Richards was great, the bonus was that my mom did not have to dilated bc if their new Retinal photo instrument. Definitely would recommend coming here.
My eye exam went great. They took the extra time to explain everything I needed to know. I would recommend them to everyone.
Everyone was so nice and it was super fast! Will be back for sure! Great place for your annual exam
Every person was very kind and helpful. This was a wonderful experience. Thank you.
Fast, clean, and safe.
Thanks Great Service easy fast and a great value. Thanks alot
Excellent customer service from the staff and Dr. Filatova!
Great experience.
The staff was super nice. I forget what her name was but the Doctor was very nice, and extremely knowledgeable.
We are always treated with respect and have fantastic service when we come. The reps in the frame are for Lens Crafters are awesome, too. THX
It was my first visit here today... Excellent eye doctor and friendly staff at the front desk. I will definitely be returning next year for my yearly eye exam. Thumbs up!
I called the office because I was having pain in my right eye and it was swollen. They were able to squeeze me into their schedule on a Saturday. Dr. Z was very compassionate and knowledgeable. He gave me a prescription and instructions for if my eye got worse. Fortunately the eye drops worked! Dr. Z is a great Dr and I would highly recommend his office. His staff was very friendly and knowledgeable as well.
Staff was friendly, very efficient, Dr was able to go over how the results were, was a great experience.
It is always a pleasure to be seen by the Zmyslinski Eye & Contact Lens team.
I tried to use the website but it would not let me finish the appointment. I called in and the receptionist got me in that day along with my family. no headaches and they were great.
Superb, like thee BEST🥇🏅🥇🏅🏆🏆🏅🥇🏅🏆
I would like to leave a wonderful review about this office. The staff and Dr here is so nice and awesome. I would reccomend them to anyone and everyone. The Dr. answered all my questions and the staff was very pleasant to me and my family. I will continue to come and get my glasses prescriptions and contact lens prescriptions from here anytime.
Sorry I did not meet with Dr. Zmyslinski but I did not get past 1 min and a half with the front desk staff before I left. Their display of extreme rudeness and not answering questions is something I will not tolerate. There are too many optometrists out there that would like to have a educated customer with insurance and disposable income. My thoughts thru the initial conversation gave me the notion do not to leave personal information with this staff and that they were happy to not do anything for their paycheck.. First impressions including body language are important in business and 20 somethings dont seem to understand this.
This review is for the doctors office in the back of the Lenscrafters,AVOID LIKE THE PLAGUE.Let me simply say this: this office billed me a large sum of money because the front staff did not run my insurance correctly. I called my insurance company who told me the front staff should have KNOWN and should have TOLD ME I was not covered. They said absolutely nothing, and let me make a large purchase under the guise that I was covered and everything was okay.Whats more, I would have been covered if these people would have told me to wait one month before putting in my order.When I found out the amount I owed, I literally cried. Completely took advantage of me. And they didnt even apologize! What a horrible experience.
Hours of operation make it easy to schedule an appointment convenient with my schedule. Large variety of frames to select from. Staff and Dr. are friendly.
Staff and Doctor are always friendly and they get you in and out of there in a timely manner.
It was a great experience. I will be back next year. The Dr took all the time needed to explain everything to me.
THIS WILL BE ONE OF THE MOST COMPREHENSIVE EYE EXAMINES YOU WILL EVER EXPERIENCE..THE DR DISCOVERED THAT I HAD A TORN RETINA AND IMMEDIATELY REFERRED ME TO A RETINA SURGEON...WHO WAS ABLE TO REATTACH MY RETINA SUCCESSFULLY ..AND NOW I AM RETURNING TO BE EXAMINED AND FITTED WITH GLASSES..THIS IS 100% THE PLACE TO FOR AN EYE EXAMINE...
I work M-F and dont get off until 6:30pm, so its difficult to usually make appointments for myself. Zmyslinski Eye & Contact Lens Center were able to schedule me for a Sunday...a Sunday! This was also my 1st ever appointment with an eye specialist. Everyone made my experience a great one, from the front desk crew to the doc! Quick but thorough & extremely informative throughout, I truly enjoyed the whole process!
We have been coming to this office for years. The management staff and doctors are all great.
From the start to finish, the entire team was friendly, fast and efficient. They were quick and methodical with the exam procedures, but not rushed. My doctor knew right away the right lens combinations, right brand - comfortable lenses, gave me back my eyes, I mean vision. They had my correct power of lenses available as my fitting pair - VERY NICE!! Overall a pleasant and wonderful experience. And the value of their service and price for the lenses, I highly recommend this office, and will definitely be my eye doctor from now on! Thanks Doc!!! 🙏👍🙂I purchased the annual supply of contacts thru my vision insurance - was even lower than the online place - 1-8**-cont*cts. And they offer guarantee from tears or rips - that’s fantastic value in my book!
Dr. Zmyslinski has been my optometrist for over ten years and he always does a great job. He takes the time to review options for glasses and contacts and is up to date on all the latest innovations. He can even take a complete picture of your inner eye, without dilation, which I thought was pretty cool! Dr. Zmyslinskis front office staff are kind and professional, and I was able to get in and out without any hassle or waiting time. I then went right into the Lenscrafters glasses section and ordered a new pair of glasses right then and there. Very convenient. I highly recommend this office.
It was a fast efficient and knowledgeable experience.
I would highly recommend this office. The Dr and office staff are great. I walked out a happy customer.
My glasses broke beyond any reasonable repair today, and my prescription was too old to reuse. I looked this optometrist up at noon and was able to schedule an appointment at 1PM, same day. They have their new patient form online so you can avoid the hand cramps, and they got me in very quickly. The doctor and the techs were quick, courteous, and professional. Cant ask for a better experience.
Professional helpful staff. Quick eye exam. Explains everything. Recommended very highly.
Great group of ladies. I was very impressed with how quick and efficient they were - not to mention genuinely friendly.
Front office was professional and prompt. Doctor is amazing! She is the best eye doctor I’ve ever had!! She is personable, thorough and spent time answering questions.
Good expeditious service, friendly employees.
Dr could hardly speak English and had no idea what she was doing. Numerous times had to call a staff member to work the tools. I literally had to watch and correct her typing in the RX. No good!
Always great service all the way around from the front office to the doctorHighly recommended!
I had the pleasure of being evaluated and treated by Dr. Elena Filatova. It was my first eye exam, therefore; I was nervous, but shes a beautiful person and very respectful right from the introduction, so you immediately know and can feel youll be well taken care of and safe under her supervision. I could sense she had so much she wanted to say when she discovered it was my first eye exam; because Im in my 30s and I know better, and when I decided against having my eyes dilated due to my fear of possibly not being able to drive home. With no sign of frustration, irritation or annoyance, she didnt miss a beat, and seemed unbothered while simultaneously demonstrating patience and reassurance. Even though it would have been nothing short of a professional courtesy if she reamed me for being a healthcare professional and never initiating preventative vision screening or routine follow-up for visual health promotion. I asked a few follow-up questions about the dilation, she explained everything in detail and mentioned the side effects, how long they typically last, as well as what I could expect. She didnt push that information to encourage my participation in anything I wasnt comfortable with. For that, I decided to move forward with the more in-depth exam via dilation. There was nothing to it, just as she said. And it was in my best interest to have her complete the more thorough evaluation, due to it being my first ophthalmic exam as this method would enable her to obtaining a more definitive diagnosis for my symptoms, assist in obtaining an accurate assessment, and allow her to initiate a treatment plan tailored to my visual needs.The other staff were also a pleasant bunch, all of them greeted you on entrance and they were honest about every expectation, even if it meant you would obtain your prescription elsewhere. And that kind of culture, honesty, kindness, and pleasantry is irreplaceable in any business. Thanks ladies, you all get an A for AWESOMNESS in my book.
BE WARNED your appointment time is fluid, dont come is your in a rush. The staff will push your opponent back for walk-ins even if your 15 minutes early! However the doctor was great and couldnt be more knowledgeable.
The Staff Managers Melissa and Viviana were professional and very helpful and patient my pre-testers Alanis and Erica were just as patient and professional as well, how nice to walk into an office and feel welcomed and appreciated!Dr. Zmyslinski explained everything throughly and made me relax and I knew right away I was in good hands. My thanks
We look forward to our annual visit with you. Thank you for your professionalism and courtesy!
This was easily one of the best eye doctor visits Ive ever had. The doctor was informative, she took the time to answer my questions, and I feel very comfortable with the prescription I was provided.
Took her time to explain each step, reviewed past and current health history, all in all, it wasan excellent visit.
I liked Dr. Richards quite a bit
Dr. Roumfort was very professional, explained my eye imagery in a way I could follow, and gave me the best contact fitting and prescription I’ve ever had in 20 years of wearing contacts.
I have seen Dr. Irene several times over the years, and have always been extremely satisfied with the level of care. I have found the office staff helpful and appointments readily available
Great staff. And great doctors!! I’ll never go to a different ophthalmologist!!
They really dialed in my contact prescription; theyre as good as my glasses now. Best vision Ive ever had with contacts.
My previous visits concerns no longer applicable. My recent visit showed care and concern. was prompt with contacting my for scheduling and confirming my appointment. I look forward to continuing returning to this place for my eye care needs.
AWESOME STAFF. . . . .GREAT DOCTOR. . very friendly and efficient team . . . HIGHLY RECOMMEND THEM. .
Worst office I’ve been to. Wasted my time. They provide vision test but don’t provide the glasses, what sense does that make? They work with lens crafters but lens crafters don’t even take the same insurance as them so I had to go to a different place to get my glasses. I could have just went someone that does the vision test and provide the glasses.
The doctor had to do 4 times mi contacts and twice my glasses the owner never contacted me for a follow up or check up.. Dont give your email because they will send you reminders for your non existent appointments 100 times.
Ive been going to this place for the past 5-6 years and have never had any issues. The staff is very friendly and courteous which keep me coming back every year!
Worst experience EVER.... felt so numbered... like i was just there, nothing to do with professionalism and the infomation given to me changed as i waited 4 effen weeks for my SIMPLE pairs... Than another wait for my actual contacts.... wow.
All employees are very nice and thorough.
The doctors and staff are very professional and my experience was great. They got me in on time and once they started the exam, they kept it moving and I didnt have to wait inbetween eye exams.
Dr. Richards, Vivana and Erica.The staff was excelled in every service the given to me.Dr. Richards gave me the most extensive and informative exam I have ever recieved. my wife I was very impressed with the care and accurcy she took with my exam, something I would not expect to recieve from a Mall opperation.I rarely answer any feedback, but these people exemplify service and patience care!