So far so good. Site is easily accessible as so are the staff. The site gave a clear illustration of the instruments which are also well represented in their photos and videos. When I called to ask questions, their representative was most helpful. Negotiating terms were excellent and I felt confident to make a purchase of a fine signature guitar.Prior to shipping, I was called and asked if I had any set up preferences and string preferences. This has never happened anywhere else when I’ve made an online purchase so, I was very impressed. All that remains is for my signature guitar to arrive safely and I have 48 hours to audition it. Based on my communications, I have every conference that my new guitar will be as good as it should be.
Excellent prices, expert advice.I really enjoyed my purchasing experience with Acoustic Vibes Music. They are well informed subject matter experts on the products they sell and they provide white-glove service; even for customers that may not be purchasing the most expensive instrument they sell. I had the pleasure of chatting with Dylan who helped me chose the right options for my instrument. I highly recommend them.
I found a banjo online and contacted Jeff and Phil. They were amazing to deal with! Quick responses, helpful information, outstanding follow up, and overall, Great to deal with! I was able to negotiate my purchase quickly and easily. They clearly have mine and their consignment customer’s interests at heart! I would work with them again in a second. The banjo was a find and so was this store.
This is hands DOWN the best instrument store I have ever been to. I was greeted by Dylan and Phil who brought me into the shop and showed me the selection of ukuleles they had. I had already browsed the website and knew what I wanted, and of course they had it in stock! I tried a few others and explored other parts of the shop too, because I also play guitar. They have such a beautiful selection, and you can tell they really care about your buying experience and quality of their instruments. They even gave me a case with the ukulele so I didn’t have to buy one separate. I also found out that they have 3 certified luthiers working there so if I need a repair, they’ll be here to help - and they’ll already know me and my new uke. Woo hoo! Everyone here was so friendly, and I can definitely say I’d recommend this shop to anyone whose interested in buying an acoustic instrument. I’m super happy with them. Thanks acoustic vibes!!
Phil was super helpful in my decision to purchase my new Martin. He was super knowledgeable and very professional. I visited the store for the first time this past winter while visiting my brother who raved about Acoustic Vibes. I was not disappointed.
If you’re interested in great guitars and service, then you should stop by Acoustic Vibes Music. A year ago I purchased a Bedell guitar from them and it was a reasonable deal on a great guitar. I look forward to visiting this place when I get the chance and recommend it to anyone seeking a guitar without hesitation!
Reasonable and fair pricing. Customer service was great and responsive. Highly recommend purchasing from them!!
This place is great. Excellent selection, great customer service. Most importantly, no pretense like you sometimes get with some of these more high dollar boutique establishments. 11/10 highly recommended and will shop here again.Thanks fellas!
Great store, very helpful staff and a good selection of instruments. No pressure or BS. Let me know right away when they received the guitar I was looking for and took care of business.
I had visited several stores trying to find a nice higher end acoustic guitar with little to no success. Acoustic Vibes had a fantastic selection and a knowledgeable friendly staff. Phil helped me select the perfect guitar. His knowledge and patience were greatly appreciated. I highly recommend them.
This shop was recommended to me by my guitar teacher a couple of years ago. My dad had a 1970s Alvarez that needed some repairs done, so I took it to them. Their prices for the amount of repair work they did was very reasonable, and the guitar played SO much better once we got it back. They also communicated frequently throughout the process to let me know what they were doing and what else needed to be done. Today, I returned to have some setups done, and to have my dads 1970s era Gibson Les Paul headstock repaired. While I was there I fell in love with a guitar, so I traded in one of my guitars I was originally going to get setup for the one I loved in the shop. The owner offered me a very reasonable trade-in amount towards the new guitar and I left very satisfied. I look forward to going again to pick up my guitars once they are fully set up, I know they will do a wonderful job and that my instruments will sound and play amazingly once they are done with them! I will never hesitate to recommend and utilize this shop for all of my guitar needs now and in the future!!
Super helpful! Literally the second I placed my order they called me and asked my preference for the setup and how id like the instrument to play by the time its in my hands. More than satisfied!
A.V. has the finest upscale selection of acoustic instruments that Ive ever seen in a retail store. I always deal with Phil and he is amazing. An extremely knowledgeable luthier (he does all the work on all my guitars - acoustic and electric), hes a great guy just to talk to about guitars. I highly recommend visiting this store if youre in Phoenix. Warning - itll take you a few hours to get through just half of what they stock!
My experience with Acoustic Vibes was a very pleasant surprise. They are a full service operation. I was looking for a Cordoba Torres guitar. Most places dont t have it in stock and are happy to order one for you. Wait time is 6-7 months if you can get it. Acoustic had two in stock so I got to pick the one I liked best. The sales personnel are professional and knowledgeable . The two I spoke two were trained luthiers. This is not typical of most shops I have been to. If you are looking for sales and service after the sale Acoustic will not disappoint.
Was having trouble playing bar chords. So went for an adjustment. Cool place, friendly and knowledgable staff. I am very happy with the outcome after the adjustment.
Im a new guitar player and was in the market for a midsize guitar. There were no shops in my small town to go and try some out to see what was a good fit. I messaged Acoustic Vibes Music with some questions about what they thought would be a good fit. I got an immediate response with some recommendations. I looked at photos and specs of their guitars shown on line. Then called with additional questions. Jeff took the time to answer all in a friendly and pleasant manner. The sale was completed in late morning and on the truck head my way by late afternoon. Guitar arrived in mint condition. The Martin 000 is a perfect for my hand, making it easy to move around on the fret board. Communication was great through the whole process. When Im in the market for another guitar I will be heading to Acoustic Vibes Music.
Just a fantastic guitar shop. You will be amazed at the high end inventory behind that door. They’ve always been friendly with all my purchases. Their repair shop great. Most of my business there has been upgrades or repairs and their luthiers are top notch.
I recently brought my late father’s guitar into be repaired. Dylan was very helpful and knowledgeable. I would highly recommend Acoustic Vibes Music and I will be back in the future.
Kyle from Acoustic Vibes Music was very helpful, friendly and encouraging in my journey to play guitar and in my selection for this particular model. It was a pleasure talking to Kyle, and due to the personal approach to their customer service I know I will be buying through them from now on. They made the whole process easy and stress free and made it their priority to ensure the experience was great.Thank you Kyle, even though I’m in Minnesota I know I’ll be making a trip to visit your store when I’m in Arizona next time!
So I have only dealt with this Acoustic Vibes by phone and computer but they were hands-down amazingly helpful, considerate and knowledgeable. I would recommend this business to those desiring to either learn an instrument or to up their game at their own craft. God bless!
Professional! Efficient! All experience are wonderful
Great store, diverse inventory, knowledgeable staff! I have purchased 2 guitars from Acoustic Vibes. I have had them perform probably a 1/2 dozen setups, and one crown & polish. Excellent job everytime.
Really glad I found Acoustic Vibes! Had to get some work done on my mandolin. Very easy and quick job well done. Will definitely use them again!
Been looking for a luthier close by and found Acoustic Vibes Music in Tempe. The staff is friendly and knowledgeable, the service fast and excellent. My setups were done in a few days and my guitars look and sound great. Thanks. Ill be back!
Excellent shipping and best packaging I have seen. Quick to ship also.Item as expected. Nice extras provided and they called prior to shipping to confirm address.Quite cheerful on the phone call.Yes I would shop there again.
Purchased a new Koa Taylor GT K21e from Acoustic Vibes today. The price was fair and communication was excellent. The owner even called me afterwards to thank me for the order, which was a nice touch. They have a great inventory of fine acoustic guitars that are definitely worth checking out.
My congregation is loosing our worship pastor. The Taylor he has always wanted, is not in stock, in the state of Kansas. Acoustic Vibes had we were after. Customer service was incredible. Easy to order, and immediately called to verify, string, and ship. Highly recommend them! They will make sure you are taken care of!
Such a great guitar shop in the middle of Tempe. Guys are very knowledgable and professional. If you’ve got a high-end acoustic guitar and don’t want just anybody tuning it up this is the place to go.
Today I had the most pleasant online shopping experience ever.Jeff and Phil are the most warm, genuinely kind, helpful and down to earth people you could communicate with.Jeff was extremely responsive with communication right from the very minute that I inquired with additional information, was so very helpful throughout my purchase process, really making me feel appreciated and that I was important to them.Shortly after my online purchase, I received a very kind phone call from Phil confirming my purchase and asking me if I had any questions at all that they could help me with. They are so genuinely kind and very transparent and detailed about everything.I was so pleasantly surprised and will certainly be making future purchases here.I really very much appreciate everything and highly recommend to anyone and everyone.
Incredible experience and wow level attention to detail. I will continue to be a customer and will happily recommend to others!!!
I had some questions via the Taylor website regarding upgrading a pick up in my guitar. I was offered the text/chat prompt & left my# & I was able to ask the specific questions I had in detail. Phil helped me via text/chat & was incredible at addressing my needs. Going into detail as to options I had or directions I could take in regards to upgrading my current Taylor guitar. He explained things in laymens terms & treated me with kindness & professionalism. I never felt rushed, or like I was imposing or treated like I was asking too many questions etc. It was pleasant to deal with an actual human being, rather than a chat robot on other consumer websites in general. Phil you were AWESOME! Truly, thank you for all your help, suggestions & guidance in helping me with my guitar needs! YOU ROCK🤟🎸🎤
I took my Martin D-Custom Shop in for some warrant work (binding separation). It took a while, but Phil and crew did a masterful job getting it just right. The guitar looks and plays better than ever! Many thanks to the service pros at AcousticVibes!
Thank you Phil and Jeff for your outstanding customer service. Thank you for listening so carefully, locating and matching the right instrument to support my goals. You are skilled and authentic professionals. Thank you for providing this unique environment for musicians, wherever they may live. It is clear that what you do is more than a job, it is a passion combined with true musical expertise and insight. The result is a magnificent shopping opportunity with creative outcomes. Thanks again!
I just had a baritone ukulele that needed restrung, tried the chain store and they didnt have the strings in stock, called Acoustic Vibes Music and they had them in stock and would do it while I waited.The place has a cool vibe and they got to work on my ukulele immediately. During my short wait in the guitar room, I actually learned a lot about guitars as another customer was trying out a number of acioustic models.The work was done quickly, well, and for about half of the price that the chain store had quoted me (if they had had the strings.)Even though I was a very small dollar transaction they treated me like I was buying the most expensive guitar in the place. My highest recommendation.
Phil’s awesome! Very friendly, helpful, and knowledgeable. Thx!
Very helpful staff. Super friendly. Wouldnt hesitate to buy from them again.
I live in New Mexico and was visiting family in the Mesa area. My wife’s Martin guitar had a setup issue.Kyle mad a quick diagnosis and resolved the issue with in minutes. It is so refreshing to find a place that believes in the customer. This store is a must see for any serious musician. Thank you Acoustic Vibes.
Thank you Jeff and team as I was very please with the service provided, fixing a few of my guitars. Everyone was very knowledgeable and friendly. I appreciate the he time provided to ask many questions as I did not feel rushed. I am interested in buying another guitar in the future and would hoping to find a the right one at your shop. Please know that I have already recommended you to friends and will continue to do so in the future. Keep up the great work serving the community.Mike
I just purchased my 3rd Taylor guitar. First time in this store. Phil was very helpful in showing me their 12-string inventory. Left me alone to play but checked in for any questions I had. Great store. Great selection. Highly recommend this place.
I went to acoustic vibes too have a guitar fixed, Kyle took my guitar in was extremely friendly and helpful. When I came back to pick up my repaired guitar I had Kyle put a couple strap buttons on 2 of my guitars. I was very happy with the service and btw they have some great instruments there too.
I have purchased several high end guitars from Acoustic Vibes over the past 5 years, since living in Arizona. Not only do they have phenomenal stock (even right now while stock is limited), but their staff is super helpful. They answered all my questions, played a few guitars for me so I could hear how the guitar sounded from the listeners perspective, and let me hang around as long as I want playing these magnificent guitars. They are also the only ones I trust to service and repair my guitars. I live in Northern Arizona and drive 2 hours each way several times a year to play my way through their inventory.I highly recommend Acoustic Vibes.
Great place ..very professional environment with both high and low priced guitars to fit your budget.The inside is comfortable and quite and the members are professional and great service sills..I will always return here
I could not find a local luthier that would do some difficult work on my rare Santa Cruz. Kyle accepted the challenge and did an outstanding job at a very reasonable price. The best luthier Ive ever worked with.
My experience with Acoustic Vibes Music was a very pleasant one. The customer service was A-1 and the professionalism of the staff was A-1 as well! If my wife don’t kill me for buying another guitar, I’ll be doing more business with these guys in the future!
I have purchased two outstanding guitars from Acoustic Vibes -- a Kenny Hill classical guitar and now a small-body steel string from Santa Cruz. There are not very many places in the country with such a great selection of truly excellent guitars in the store, and Arizona is lucky to have one of the very best in Acoustic Vibes. Very straightforward, easy to do business with, and absolutely trustworthy.
An awesome experience at Acoustic Vibes. Phil knows his stuff, took great care of my guitar and a real nice guy too. They also have a great assortment of quality guitars. I highly recommend Acoustic Vibes!!
Quick, great service. Knowledgeable technicians. My road acoustics are back in action now!
Newish to Phoenix and really wasn’t looking forward to finding a new shop for all of my guitar service, but so glad I found Acoustic Vibes. Everyone is chill and professional and the work is top notch. This will be the only place for my guitars from now on.
Just left this place. Heard rumors of this place from a few people. Called Martin & Co., they also recommend this place. So I drove past all the other places that had Luthiers and met Phil @ Acoustic Vibes. He will be my go to on all my stringed instrument needs. Thank you for a Job well done and a simple and painless experience taking care of my beautiful Martin that once again looks and plays like the first day I saw it. Thank you.
Acoustic vibes is awesome. Phil helped me pick a great guitar in my price range that I am stoked on! Super knowledgeable, super friendly. Don’t wanna buy an acoustic from anywhere else.
I was told about Acoustic vibes by someone on the internet. I was pleased with every aspect of their service. The final repair was awesome and the price very fair. I highly recommend Acoustic Vibes for all your guitar needs
Kyle fixed the action on my classical guitar, making it much more easier for me to play. Kyle was curtious and explained everything in guitar terms so I could understand. Acoustic Vibes are fortunate to have someone like Kyle working for them!😀
Fabulous experience. All team members were helpful, friendly, and knowledgable. I am extremely happy with my guitar, and will definitely be recommending them to any serious guitarists.
Best service I’ve ever had from a music store.
I took my ‘89, humidity control neglected Taylor 615 in to repair two cracks in the top (one old, one new). It also had a neck joint rattle that was a bit concerning. Since the guitar had never gone into the shop for maintenance, I was worried about what other underlying issues from a lack of regular care may need to be addressed along with the severity of the known issues. Cut to the chase, the repairs were addressed nicely, communication was great, the guys are super friendly, they called to discuss what they had found, progress, suggested a fret dressing from normal wear and tear and got it all done exactly on time as planned. The guitar sounds and plays great, the crack repairs look as good as one could hope and the cost was incredibly reasonable. Five stars across the board.
I have purchased instruments from them and have had their luthiers work on other instruments of mine. They are always professional and great to work with. Always a good experience!
They did an incredible job fixing a crack in the body of my guitar, they also treat customers very well. Not to mention, the set up makes the guitar play like a DREAM. They definitely know their stuff, will for sure bring all of my acoustics here for all repairs.
Quality work on my guitar repair. Phenomenal customer experience. Customer for life.
I’ve bought one guitar here; a custom Collings OM2 and most recently had an LR Baggs Anthem installed in my Martin 000-28. I have nothing but high praise for Jeff and Phil! Thanks guys!
The gentlemen at this store are extremely helpful. I had a great experience and my immediate needs addressed. Ill be back to spend some quality time and get to know a few of the guitars here a little better!
The original guitar I ordered was out of stock but their service people helped me find an equivalent and we look forward to receiving it.
Phil installed a strap button on the heel of my Gibson J45, along with a Music Nomad Acousti-Lok on the cable jack. He explained all of my options very clearly, made some recommendations, and completed the work quickly. Ive always felt very welcome at Acoustic Vibes. And as a newer guitar player, I appreciate feeling like there are no dumb questions while Im there.
Overall an excellent experience. Communication with Jeff was great. The guitar was exactly as described, shipped within 24 hrs, and was packed extremely well. Very pleased with Acoustic Vibes Music!!
I was searching for a new Taylor and found this 214CE at Acoustic Vibes Music. I wasn’t sure about ordering a guitar online without seeing it but their reviews were good and I took a chance. After I placed my order I was called about setup and shipping and Phil was professional and great to talk to. My guitar arrived safe and it not only looks great but sounds great. Thanks Acoustic Vibes
Great place with a fantastic variety of guitars. Excellence service with great information about the guitar I was buying. Thank you so much!
Jeff,I wanted to take a moment to acknowledge the team at your store after my visit this morning. My wife Wendy and I dropped in to view your selection of guitars. We were quickly greeted by Nikki who was not only very friendly, but also extremely knowledgeable. She immediately made us feel at home and we were welcomed to play any of the instruments. This was a very pleasantly different environment than your typical guitar store here in the valley. Nikki listened to some concerns I have with one of my guitars and offered luthier services if needed. After playing some guitars for about 30 minutes we were greeted by Bernie who was quick to find some common interests with us. He offered a wealth of knowledge about the guitars I was interested in and helped narrow down what was ultimately quite a tough decision of what to purchase. The store was filled with acoustic dreams, some of which one could never imagine seeing in person. We decided to purchase a pre-owned, but like new Taylor PS-16CE, something that Bernie helped make happen with a very fair negotiation. Thank you to Bernie and Nikki, and thank you Jeff for providing such an amazing place to visit and experience. Wendy and I hope to visit more over the coming years and Acoustic Vibes Music will undoubtedly be our first visit for all acoustic needs.Cheers,Nicholas and Wendy Riley
Excellent service. I received a call from them immediately after I placed my order to address any questions I had, sent me photos of my order, and were just generally friendly. I would definitely recommend them.
Great experience! I bought a very high end guitar at a fair price. They set it up and shipped it the same day. Great place to do business.I will use them again
High quality instruments. Knowledgeable staff. Experienced luthiers. I highly recommend.
Absolutely love Acoustic Vibes, very knowledgeable staff, great selection of high end guitars, and quick turnaround. A++++
I wanted a Finger Style Guitar and Google suggested the Taylor 214 ce was the best guitar for finger style playing. I research many sites and this site popped up on my phone. Acoustic Vibe Music in Tempe, Arizona. I looked up the site because other sites were much higher on there price tag for this model. I havent received the guitar yet but its on the way here. Will arrive next Wednesday. I called Acoustic Music and was impressed with their cooperation. I wanted to call them to make sure it was a right handed guitar. He was about to call me and confirm my mailing address. Very business like of store.OKAY
This store has the most amazing selection I have ever seen in one place. You have to come and play the amazing acoustic selection here. You won’t be sorry. And you will likely leave with a amazing instrument of amazing quality. Two thumbs up. 5 stars.
The fine folks of Acoustic Vibes Music must pride themselves in customer service, quality of product, and having an abundance of class, because they’ve hit the mark in all these categories. I would be a fool not to recommend this establishment to anyone who is in the market for a high quality guitar and a smooth buying experience to go along with it. Their inventory is vast and beautiful, and I reckon its close to impossible to not find something you will want to take home to enjoy for years to come. In times of online retailers, a place such as Acoustic Vibes is a true gem and not giving them a try I would regard as a mistake. For the record, I purchased a standard Martin d18 and I love everything about it.
They did the most amazing job fixing a cracked neck on my acoustic, installing a new pickup, and making a whole bunch of other upgrades. It sounds better than ever and the price was super affordable!! I’ve heard of their amazing reputation, and I’m definitely coming here for any guitar needs in the future.
Purchasing my new guitar couldn’t have been easier. First, after I had researched the guitar on AVM’s web site, I received a text offering me a discount if I buy the guitar I was looking at. Then, per their suggestion, I phoned to confirm it was still in stock and they gladly confirmed. My conversation with Philip could not have been more pleasant. He asked about my playing style, talked about setup and covered the details on shipping my new guitar. This was my first experience with AVM but I’m definitely a fan!
Customer service is fantastic. They phoned to clear up some questions and were very helpful and efficient. Id do business with them again in a heartbeat. 5 stars!
Super shop, great customer service, very responsive. Highly recommended.
Not for beginners, serious players only. Beautiful collection.
I had my 2008 Collings in to lower the string action and install K&K pickup. This guitar just sings with long beautiful sustain. Excellent work.
Kyle and Dillon provided great customer service, know their instruments, and I will return. This was a great find!
Great experience with Acoustic Vibes. First - great selection of mandolins, including the Collings model I wanted. Second, they called me almost immediately after I ordered online -- Phil wanted to verify my order and ask me if I wanted him to restring the mando with new strings before shipping (yes please!). Ive never had that offer made anywhere else when Ive bought a NEW instrument. Outstanding customer service. Third - the mandolin shipped within a day and arrived extremely quickly, and the packing was pristine. The instrument arrived in outstanding shape. These guys were a pleasure to deal with, and their website will be my first destination for my next buy. I highly recommend them.
Acoustic Vibes has an amazing collection of high end guitars! They are kind, reasonable with price, and great to work with when maintaining and repairing your instruments. I highly recommend them! I am an on going and returning customer!
Great service, very professional. I would recommend to anyone needing repairs or need a new guitar.
Great guitar shop. Great shopping experience. Phil and Kyle know how to direct you in your search. You can play a wide selection of quality instrumwants. The best experience. Totally recommend!
This is a one of a kind guitar shop. The people that work here are obsessed with guitars and will take care of you and your instruments needs. Also, a great place to pick up new instruments.
...so...a friend brought back a ukelele as a gift when they returned from Hawaii. After a month I was hooked. On a whim I bought a new one from Jeff and the service and price were amazing. Highly recommended. I’d type more but my fingers hurt from playing so much!
What a beautiful show room, great service…thanks Phil!
Fantastic store with an amazing selection of gear and incredible staff. Was looking to purchase a quality guitar and the team at Acoustic Vibes talked me through many options and helped me select the perfect item. They even worked closely with me on set up options as well as string choice.The entire experience was outstanding and highly recommend Acoustic Vibes Music. I have been involved with music for over 30 years and this was one of the best purchase experiences.
I loved the store, a selection of acoustic instruments I did not think existed in AZ. Salespeople were incredibly helpful and kind, and really let me roam the shop to find the best instrument for me. I cannot recommend highly enough!
Called to see how I wanted my new ukulele set up and restrung. Also double checked shipping. They were very nice on the phone. No complaints, only compliments!
This place is amazing! Great selection and the staff are extremely knowledgeable and always go above and beyond for me and my guitars the luthiers are top notch. They have a customer for life.JVR - Chandler AZ
No question about it, if you are shopping for a serious acoustic guitar this is the best place. The staff is extremely knowledgeable and their selection is amazing.
This store is amazing! I made an appointment to have them look at 20+ year old Gibson I had purchased and had shipped to me. We drove 2.5 hrs to get here to have them look at it and it was totally worth it! The inventory alone is worth booking an appointment to go into Acoustic Vibes Music. They were very prompt with the appointment time and didn’t try to upsale me on anything.Phil the Luthier, took his time to show me everything he was looking at for damage or potential issues. The main concern I had turned out to not even be an issue with the guitar (again, they didn’t try to upsale or take advantage of the situation). Phil did find one potential problem that could be fixed now (preventative maintenance) to save me a few hundred dollars later. I will definitely bring my business here again.
We got the deal done as smooth as silk. Very pleasant experience. Will come back for sure.
I know they specialize in repairs but they also setup your instrument so that it sounds exactly like you want. I have a 2017 Sullivan banjo and even though it sounded great, it wasnt exactly the sound I was looking for so I brought it in and Nikki tightened it up and added a new bridge. It now has the sharper sound I was going for. There is no other place in the valley that I would trust. Also, they have rooms full of different instruments, guitars, banjos, mandolins, etc.
Just wanted to give a Big thumbs up to the crew at Acoustic Vibes! I made an online purchase for my first guitar here and I couldn’t be more happy. Phil from sales called me shortly after the purchase to walk me through the setup prep and shipping process and to answer any questions I had regarding my purchase. Great service which made my purchase worry free. Thanks again Acoustic Vibes! 👍- Dave J.
I’ve been a customer of Acoustic Vibes for a dozen years now and not only do they have a wide selection of acoustic guitar brands, from high end to affordable instruments, they back it up with service that’s second to none. With a staff that’s very knowledgeable, highly professional pleasantly enjoyable and friendly. I highly recommend Acoustic Vibes for all your acoustical needs.
Outstanding service and quality. Dillon and Phil are much appreciated professionals .Matt C.
Fairly new Breedlove Acoustic/Electric lost the electric function. I purchased the guitar at Acoustic Vibe, so they were the first ones I called. Phil worked with Breedlove to secure and replace the faulty components and ensure that his work was cover under Breedloves’s warranty.I’ve had other service completed at Acoustic Vibe and it’s always friendly and completely professional. They’re AZ’s most trusted source of premium acoustic instruments.