Just went in to pick materials out. Wish tile colors were more creative. Front door is on the west side and small
This review is for Carmen (phone operator, former installer). She was awesome and super helpful. Since we dont remodel our pool all the time and cant really tell how tile and pool finish are going to look together, Carmen was fantastically helpful in taking our basic thoughts and finding a great combination, given what was in stock...which was not a lot because of the nationwide shortage at the moment. And then she contacted my remodeler to get the order placed. Thanks Carmen!
(In reply to Mr. Borkowski, not sure why we cannot reply to reviews)Thank you for your kind words! It was more than a pleasure working with you! Enjoy the summer in your beautiful pool!Carmen
Nice selection and the staff were great helping us find a color we liked.
Delivered a load there, a little tight getting in but they got me unloaded and out super quick. Friendly people.
You will need to work with your contractor, but this spot is great of you want to get a better look at your pool options. The staff person (I forgot his name) was great, and he shared a wealth of knowledge that helped us pick out our options with confidence.
Good great customer service and helpful.
Jeff fielded my call he was extremely helpful and gave me great directions. It was an extreme pleasure having him help me. He brightened my day. His customer service skills are impeccable.When I picked up my tiles the staff was equally helpful and very enjoyable to work with. The demeanor of the staff shows that they all get along and enjoy their jobs.
Here we are 6 weeks after ordering our tile that was supposedly in stock and we still dont have it. They sold it to someone else for more money. We then put in a order for additional travertine and was told we had to pay extra outrageous shipping fees if we wanted it. Basically whats happening is they are taking orders and money and then selling it to someone else of they can get more money before delivery. If your pool builder says they use NPT refuse to work with that pool builder at all costs. We have filed a complaint with the state attorney general as well as the AZ Corporation commission and probably going to sue NPT as well.
Nice people. Fast. Convenient very convenient
Great selection of tile. Great service. Im a contractor and I shop there regularly. Angie is the warehouse manager and shes excellent! She has her team moving!!
Had to wait over 2 hours for a BBQ that was preordered & ready for pick up at will call.
The service here is horrible. This place appears to be run by adolescent boys more concerned about their socializing than customer service. I’ve rarely get the material I need and out of “will call” in less than 45 minutes.
Their pool pebble color sample for Tropic Blue is way off, actual installed color very much lighter so we ended up with a tile way darker than fits the pool color per our desires. They gave a portion of the amount off the price to compensate a little, but this is a mismatch for 25 years. This color difference is way beyond the color varies and they have no idea how this could happen.Do not trust the samples. Go see a real installation first.
Great selection and prices. The staff is friendly and courteous and handle my orders quickly and accurately. I go there for all my pool tile needs. Ask for Angie if you want exceptional knowledge and service.
1 STOP, Shopping / 1 place that has it All !!
Super selection of pool tile, the staff is super helpful and they provide sample of everything and even encourage you to get as many samples as you need in order to make a great decision. Even though there may be lots of customers - they acknowledge you and help you asap. So much better than Noble tile.
Bad customer service. The lady was not friendly and very rude. We feel that we are not welcome. They cannot even give good recommendations. We were talking to the other lady and she seems like she didn’t seem to know about the pool surfaces. It is a very awkward place. The older lady came across very snotty.
Great place
I showed up two hours early before they started receiving loads and they had no problem getting me unloaded. Quick and friendly.
Pretty much for professionals.
Got me in and out.
Terrible customer service, if you can even call it that! The girl working there knows NOTHING about pool finishes yet acts like she does so its worse. Argues about basic things she doesnt even know such as pebble tec being inside the pool lol. She was rude, had a chip on her shoulder and made sure every customer that came in knew it. She refused to sell me turtle mosaics saying theyre for contractors only. Several months ago we were told (by a different employee) we could purchase them ourselves. This girl said I wouldnt buy it if I knew how much it is. Seriously???? She has no idea how much I have to spend and I told her that. She insisted I wont buy it so shes not giving me the price. I am going down the road to Noble Tile where Im sure Ill be treated better and I bet theyll take my money!!
Get all my stuff from them
We went in to look at pool tile per recommendation from our contractor and were basically ignored and when we were able to get someone to communicate with us the lady was very curt and rude. We still were able to find something we liked so we told our contractor, who then went the next day to get pricing info only to be ignored as well. He was there for 1 hour waiting for someone to talk to him. He finally had a sales person greet him, who then proceeded to disappear and not return, so he finally left. We live in a large subdivision with a lot of new builds in process and coming up and we will make sure we post on our neighborhood facebook page to avoid NPT at all costs.
Employee (David) was not wearing a mask, during a pandemic. This immediately lost my interest to work with them.
Extremely helpful staff and very good service!
Great selection of pavers Etc, and the help was very friendly and knowledgeable.
I bought some tile here recently and had some left over so, I decided to return it. Wow, I had the product in boxes, the receipt and everything but apparently they made a mistake when I originally purchased the tile and put it under the “wrong” account and so they wouldn’t return my extra tile. I ended up leaving the tile there because I had no place to store extra tile at my home and got nothing at all for it. Really just a horrible customer service experience and all because they made an account mistake on the original purchase. I can not recommend a company that treats its customers like this.
Excellent selection. Super helpful staff, and they even sent us home with samples. Highly recommend.
Wow! What a selection! Great for pool tile, pool interiors, travertine and just about anything you may want for your backyard! If you are having you pool or back yard remodeled...you have to check this place out!
Angie is the best and knowledgeable always helpful
Great showroom with very helpful staff. Sent us home with lots of samples. Very glad we came.
Won’t deal with this guys ever again!! I had purchased through them materials for so long . They lied to me on the last order in fact the store manager Ozzie it’s dissaster to work with him . Quoted me wrong, screwed me up on my budget . Now I have been trying to get my credit back for 4 months.
Need more staff but good service
Friendly knowledgeable staff with great products.
Great products, great people, great resources. The do not sell to the public.
Great service always clean and neat operation.
Very nice business, but bad delivery access for trucks.
Great showroom of finishes for your backyard projects!
The girl who works the warehouse counter way out works the guys back there... all of them.
The people who work here are VERY RUDE and not helpful!!!!!!!
Great customer service
Not very friendly .
Rude
Always on point
Excellent
Very good attention and speed
Wide range and speed.