Went in to follow up on my contacts. Well lets just say that I left super happy. Silvia was kind enough to assist with all the questions I had. Silvia is very knowledgeable and has a great attitude. The store manager was very attentive and you could tell that her employees respect and look up to her. Great experience overall.

Excellent! Dr Christopher has been my doctor for 20 years. I am partially blind in one eye, and hes the only doctor who has ever worked to make that situation better. Highly recommend!As to the glasses, great customer service. They are there for you after the sale. They stand behind what they sell.

This place is awesome 👌. First time here and was very pleased. Staff was very friendly and knowledgeable in assisting me with Al my needs. Prices were very competitive,so before you buy, check this place out. A 5 🌟 rating from me. Thank you Visionworks.👍

Staff are extremely helpful. Will certainly continue to come here in the future.

Mrs. AshleyAshley was very helpful and patient with me. I had a hard time deciding on frames.Thank you Ashley

I got my prescription updated today and went into Visionworks just to look around. I didn’t have to wander around aimlessly, Ashley J. came up to me right away and helped me find the exact styles I was looking for and checked in on me as I looked. I found a few pairs that I liked, and she helped me narrow it down to one. I hadn’t anticipated buying any glasses or contacts, but she helped me with a sale and pricing and gave me a quote that was much lower than I expected. From my eye appointment to buying glasses, it took less than an hour and Ashley was super helpful. I’m so happy with my new glasses and the great customer service and experience I had at Visionworks!

Mrs. Tara was very professional and experienced, with no doubts she was super helpful

I have been coming to Visionworks for several years. This is hands down the best place to go for frames and lenses! Edward Perez was very courteous, knowledgeable and patient with me as I had the hardest time deciding on frames! He gave me 5 star customer service and was happy to answer all of my questions and concerns... treating me as someone he truly cared about. Several times, he patiently explained in detail all the prices and options I had with my lenses. Thank you Edward Perez for helping me find frames and lenses that I absolutely love!!!

I had a very pleasant visit to Visionworks today. Ashley was awsome!!!!!! She went the extra mile to get me the best price working between my insurance and the current promoton they are having. Ashley was very professional and extremely friendly!!!! She deserves a big fat raise if you ask me!!!! Thanks Ashley you were great!! Need more people like you in the work force.

So very helpful. I was staying in the area and my glasses that were less than a month old broke. Herbie went to every effort to contact other store(several calls made to get complete information) and take care of me. I will definitely return to this location and make referrals. Happy customer 😊!!!

I went to TSO and it was horrible!!! I decided to go to Visionworks and I’m very happy I did! I was greeted as soon as I walked in and felt very welcomed! It was very clean and organized. I got GREAT customer service here! We sat down and went over everything within my budget and their prices are great! I will continue coming here and will recommend family and friends to come here also!! You should definitely come to Visionworks and see Tara or Edward, they are both AMAZING!!

I got my new glasses last week have to say I got great service from BOTH of the Edwards that helped me. Every one there was super helpful picking out new glasses. Its my first time having to wear them and I got great help. Thanks everyone my wife and I will be loyal customers.

Everyone is informative and super nice! There’s a great selection to choose from they help you pick your glasses and give honest opinions. They don’t try to set you up with the expensive coatings or anything like that but try to help you choose what is best for you! I’m definitely sticking with these guys!

Great staff.. I was very happy that Edward came back to this company. He is always helpful and friendly.Great selection of glasses

BEST customer service ever!!! I was needing contacts but was confused on brand and style Herbie helped me with color and brand she was so helpful, and she also reminded me I need to get my eye checked because my prescription in coming up .... thats awesome cause I always forget.... great job guys

I stopped in at Visionworks to help my mom pick out new frames today, and Ashley was so helpful! She is patient, kind, knowledgeable and really worked hard to ensure my mom walked out with frames she loved! If you need glasses, Ashley will help you find frames that complement your face.

Loved my new RayBans thanks for helping me pick them out guys. The entire staff worked for about an hour while it was quiet there. Awesome team thank you all

Great place. Very knowledgeable on my insurance coverage on helping me pick my best options and to get the best for my money on my coverage.

Treat everyone the same. Young and old; Black and White; If it had a selection of zero Stars I would give it to them. Last time I was here I gave them a chance with their unprofessional attitudes. What I witness today SMH!

Came here for my first prescription and back today for my second pair of frames. Oscar is the MAN! Great service and selection, and a real nice dude. Spent the time and effort with me to ensure I got the glasses I needed and wanted. I am in retail myself, and as a manager,...I wish i could hire 7 Oscars to run my shop.Thanks man!

When it comes to eye wear and prices. I highly recommend this place. Ask for Tara. Shes dope af. Helped my daughter find glasses she was satisfied with and wears them everywhere. Awesome customer service as well.

I went in a couple days ago to get new glasses I definitely needed. I was taken care of by Herbi who was nothing but sweet and was able to answer all my questions that I had. Definitely recommend going here and being taken care of. They take care of their customers!!!

I received the highest level of customer service. The manager Tara went out of her way to contact my insurance and order the contacts I needed. I highly recommend using this place.

Staff was very friendly and helpful. they helped me find the perfect pair of frames. definitely will be coming back !

Edward was by far amazing! He helped me with everything I needed help with. He even was able to get me fly for the weekend and have my glasses ready same day. It was awesome! If I could give 10 stars I would!!!

I just want to take a moment and brag about your employee Herbi! My wife, myself and our two daughters came in ready to purchase our new eye glasses and Herbi Made the process beyond easy for us! We had two insurances and not once did she complain or act frustrated ... she even missed her lunch to continue helping us! We left with two pairs of glasses each and since than we have received our glasses and I’m even more pleased! She’s amazing, she knows her products and y’all should be very lucky to have her on staff! We will definitely be back And refer anyone we know needing glasses to this location!

Always friendly staff, they give really great feedback about the glasses that you try. Recommend what best fits your budget as well. Overall good experience.

My vision screening went ok. However I had a 10:00am appointment and have never had dilation done before. When I got in to see the Optometrist he asked if I had sunglasses, I explained yes in my car! He continued with all the tests I paid for out of pocket because they dont except my insurance which ran over $95 dollars. After the dilation of my eyes he sent me on my way. I walked outside to my car put my sunglasses on and drove home. I kept my sunglasses on. I began getting a bad headache that turned into a migraine that lasted until the following day. I find out he should have given me special glasses to walk from the mall to my car and he could have caused retina damage to both eyes. I also find out my migraine was due to the bright lights from the mall to my car and he should have gave me a cheap pair of black glasses to wear to avoid any damage to my eyes. I am extremely upset that I paid someone I trusted to cause my so much pain and worst of all could cause damage to my eyes!

Ashley is friendly and very helpful. She was excellent at helping pick at frames. She provided wonderful customer service.

Biggest selection of glasses in town. Excellent customer service. Very easy to work with.

Wow! Having been in the service industry for 15 years I appreciate awesome customer service! Miss Herbi is fabulous and It is evident that her customer service skills came from Harvard. She was so patient and helped me find the most perfect frames! I was quite nervous since this is my first pair of glasses but Herbi made the process fun and enjoyable! I will be back!

Mr. Jonathan M. Was the best ever!!!!!Awesome customer service!!!! Very helpful and knowledgeable. Great addition to team Visionworks. Promotion and advancement is a must! Highly suggested!!Sincerely,Mr. Tracy Farris

Ive been trying out new vision places, and this business, by far, has given me the best possible experience. After going from one business with absolutely no value for customer service, to another just like it, this place was a welcomed change. Thanks to Ed for the help... I think that was his name.

Went in for a some prescription glasses! Young man helped me pick what was right for me! He was very patient with me while I second guessed myself with most of the stores selection! He was dressed very nice and professional! Thank you Jonathan!

Vision works in Temple has great customer service. Ask for Ashley when you visit, she is awesome!. Needed a nosepad for my glasses & she took care of me within minutes.

Dr Ellis is fantastic. He really takes his time to get your prescription just right. 👍👍👍👍👍

I went for the first time for my mom and myself, Jonathan took great care of us. He helped us choose great glasses and was very helpful and patient with us.

I chose my glasses. She helped several others while I was seated with her. With my insurance, I used the buy one get one 50% off. I was pleased with my selection. One pair was ready same day. The second pair will take 10 days.

Walked in and felt like EVERYONE was happy to have me there! Tara was awesome! She helped me pick a frame and I didn’t feel rushed! Very patient and friendly! Tara asked me questions about how I used my glasses...at first I thought that was strange but as we progressed I really started to understand why the questions were asked. Nevertheless my experience was amazing and and the store was clean! I definitely will return to see Tara!

My mother went here to get her glasses fixed and the first guy bent them and didnt know what he was doing. 2nd lady also bent them and didnt know what she was doing. Why would u stretch someones glasses to fix them? Maybe the boss should have trained the employees better before letting them fix . She tried to tell the manager and her response was i wasnt here

I was helped by Oscar and he was amazing. He helped me pick the best frames, and was attinative. Im the guy who asks a ton of questions and helped me with all of them. Plus, he has great taste and dresses sharp.

Thank you jonathan for the wonderful frames you picked out for my daughter! Really good job applying insurance and making sure we got the best lenses.

Herbi is the best!! She was very patient with me while I selected my glasses!! Thank you for what you do!! I really appreciate your help!

Jonathan is the best!! he helped me pick out the best glasses that go with me, he was very patient & helpful, they also have very good prices, I am one happy customer & will definitely be back !

Excellent staff with an excellent manager make for an unparalleled eyewear experience. I tell everyone I get my glasses at Temples own #Visionworks. Special thanks to Tara P. for helping me pick out my last pair, I love them! 💖

If you want the highest quality customer service go to temple visionworks and ask for Herbi. She was so sweet and patient as I tried on several pairs of glasses and she helped me find the best ones that fit me and my personality.

I went there to take advantage of their 2 pairs of progressive bifocals for $99.00 and there was a lot of people investigating my glasses and in the end the guy taking care of me said that because they’re we’re digital progressives they would cost $600.00. Well I went to another vendor and learned that all progressives are digital so I was being scammed. How can you advertise two pairs of progressive lens glasses for $99.00 and tell the customer they will cost $600.00? Save the time of traveling there, you can’t afford the bait and switch.

Great customer service! They have taken care of us twice in a short amount of time. They have all been courtious and professional. Thank you!!!

Great selection, friendly informative staff who really try to get you the best deal possible. I always go when they have the 2 for $59 sale and then use my insurance on my prescription sunglasses.

Jonathan was great at helping me with just what I needed. Such a great place, highly recommend and will be returning!:)

Overall my experience was disappointing, however it didn’t seem to start that way. After purchasing 2 pairs of glasses, I actually referred a friend who also purchased 2 pair of glasses. That said, we both developed headaches shortly thereafter and questioned our glasses as the source. Due to my work schedule, my friend took her glasses back first, only to find out the prescription was wrong. She explained the amount of pushback she experienced and grew concerned because I still needed to have my glasses evaluated. So I took my glasses to the optometrist where I completed my eye exam and the pair of glasses that I was wearing daily had the wrong prescription. In an effort to assess the evaluation skills at Visionworks, I didn’t tell them about the results provided by my optometrist and only told them about my headache and asked them to compare my prescription on paper with the glasses. The representative returned and told me “both pairs of glasses checkout. They match your prescription”. At this point, my trust in this places was lost. I just wasn’t planning to return again. After providing the representative with the results, they agreed to replace the lens, but no ETA was provided. Up to this point, I would have rated my experience a 3/5 stars because they attitude was pleasant with each visit despite the errors. Fast forward 3 weeks, I stopped by the store to check on the status. For the first time I spoke to Tara Postrero (General Manager) and my experience quickly decreased to a the lowest rating possible. When I inquired on the status, she was rude and accusatory, as if I was lying about where I dropped my glasses off because her system didn’t show “a remake”. She questioned me on who was here when I dropped them off and when I couldn’t produce the names of the representatives (even though I could point them out because they were working that day) she commented that she ALWAYS gets the names of the people she communicates/works with (which is total BS). My response was targeted at the fact that I didn’t expect so many problems while doing business here, but I’ll be taking names and writing corporate and she said go ahead. She finally found my “remake”, which makes me question their bookkeeping and made absolutely no apologies for her nasty attitude. I will never do business with Visionworks and won’t recommend them to an enemy.If you can’t admit that the problem was all yours, then get out of customer service sweetie.

Great customer service thank you Jean Claude for your help! Will definitely return to this location (:

Very friendly staff, I will definitely go back. I’m very satisfied with my glasses and contacts.

Visionworks is by far the best place to get glasses, our whole family of 4 was helped by Tara she is a great manager and helped with our individual needs.

The staff is cool and they are educated when it comes to the products. Very straightforward and dont beat around the bush when it comes to prices.

The staff was so helpful and friendly. This will definitely be the place my family gets their glasses from.

Great service lots of frame choices. The prices are great at the right time.

I called and was given the wrong number to schedule. I called today and they acted like they did not want to schedule. They said it would be a out of pocket expense for contact exam. I have VSP which is in network with them. I was advised it would be $80 plus $10 just for exam today.

Edward E. Was awesome.

Friendly and quick service. Definitely the BEST place EVER!!!

This Visionworks has new staff who gave me perfect service on my replacement glasses.

Tara was very helpful an very polite, she made sure I was totally satisfied with my purchase, I definitely will be coming back...thank u !!!

I simply love my new Raybans!!! Everyone was super helpful and friendly! I will definitely be back with the rest of the family!!!

The store sells cheap frames for very high prices, the folks behind the counter are not as knowledgeable as they should be.I returned the 2 sets of glasses I bought and the refund will take 30 days to return, when it didnt take 30 days to take the money... very disappointed and dissatisfied !

Great service, special thanks to Jean Claude and Herbi to for the help! The two for 59 deal was such a bargain.

My husband needed new glasses so he had his eye exam and we thought we would try out Visionworks even though we had never been there before. We usually went to Lenscrafters. The employees were very nice but seemed like they might not have been done with their training. After two weeks of waiting for a phone call or text from them to tell us his glasses were ready I finally called them to check on the status. They said they were in but just forgot to call. We went to the store so he could try them on to make sure everything was okay and the right lens was the wrong prescription. We dont live in Temple so they said they would make it right but I dont know how you can screw it up when you have the prescription in your lab. They did put a rush on it because they could see we were visibly upset about the quality of their workmanshipAnd my husband told them so . When we made a special trip back to Temple and checked to see if it was right this time it was finally the right prescription.

Edward and John were wonderful in helping us! Great customer service!

Ive worn glasses for 25 yrs and ive never had someone like jonathan take me through different frames with so much patience and honesty. This guy made sure i didnt walk out looking like a total dunce and im in love with my frames! I will def be coming back for some sunglasses real soon.

I had a great experience at Temple visionworks! Herbi answered every question I had and was so so helpful when it came to finding the right glasses for me! I am in love with my new frames! Other places I went to before always took forever and had every excuse as to why I had to wait so long but at Temple visionworks I had no wait and they all made me feel so welcome! Again Herbi was amazing and I will refer her to all my friends and co-workers!

I have been going to the Temple mall for glasses for many years and have always been well taken care of when it comes to new glasses or needing repairs on some that have broken. Case in point, I took a pair of glasses to them this morning in pretty bad shape, I thought they were a total loss, but the sales rep who waited on me took great care on seeing that my glasses were not only repaired, but fit properly and this took him about 30 mins and when he was finished he cleaned them and there was no charge for all the work he did on them for me. I recomsnd not only vision works in the major all your optical needs but there is Drs office right beside the glasses store and I have had all my vision tests done at this Drs office and I am well satisfied with them both. Again the name of the store in the mall Vision Works. Just inside the doors that go into the theater entrance doors. Try them out when you next need optical care.

I adore this store!!! The staff is incredibly attentive!! This was my first time here and I will be back indeed!

Excellent customer service, very professional, I got my glasses in 2 days

Friendly staff nice selections satisfied with my glasses will definitely be back

The ladies here were very helpful and patient with me. Thanks Tara for my amazing new glasses!!!

Ordered my glasses on the 6th. I was told theyd be ready in 10 days, the 16th. They called me on the 15th to tell me they will be here on the 16th, guaranteed. Show up to pick them up and they dont have them. They said theyd be in on the 17th. Wasted my time going up there, when they could have called me.

Had GREAT customer service from Tara!!I will continue to come here!! 😁

Made an appointment as a new customer and gave them all my information to verify my insurance. The office called me back that evening and said the insurance company did not have me listed. So I had my HR call Visionworks and give them whatever information they needed to verify my coverage. They told the HR person that I gave them the wrong SSN....NO THEY WROTE IT DOWN OR TYPED IT IN WRONG, I should know my own SSN. Needless to say, I cancelled the appointment and went to TSO.

Great service! Ashley

Very nice people helped me look for frames

Friendly service.

Thank you for fixing my glasses

Great service!

Super helpful!!!