Good Cadillac dealership. Lots of vehicles to chose from that fit your specific desires and likes. Sales associates are helpful, and informative for the most part, and I never got the feeling of being pressured by them. Overall a good Cadillac dealership, but for a luxury car dealership, customer service could definitely be improved.

Jarrod is the best service advisor I have ever dealt with at any dealer/manufacturer.

Where to begin. I got to give it to the sales guys. During these times and then short supply on new cars. Its got to be a tough gig and then dealing with someone like me. These sales guys dont let it show though. Lets see all pros and cons about this place. Upside was I came on a Saturday at 745. 15 mins to closing and I was out of there in 45 mins. All documents signed and keys in my hand to my caddy. 2 weeks prior. Me and my wide spent a good 3.5 hours here to get her new car. It was painless they gave me an apr to what I wanted. No pressure at purchase. The down side. Well. No full tank of gas and a week later the oil change light came on. Would of thought they changed oil before selling a car. Took. A minute to find someone willing to show me around. Over all good folks just need to be a Lil more incentives to buying here

Jarrod was Amazing! He has always been very professional & Friendly. He has great customer service skills, and explains everything to me in fine detail. The last service done on my cadi was perfect, and done in a timely fashion. My A/C and touch screen computer work great. I would highly recommend Jarrod and Silver Star Cadillac.Thanks again Jarrod & SSC TEAM!! (:

I had an absolutely positive and seamless experience! My sells representative Issac was great and the sales manager Justin was FANTASTIC...he had a great down to earth personality that made the process soooooo much more pleasant! I found my vehicle online, in a different city, and was able to get most things tied together before heading down. I would recommend💕

Krystal Cannon in internet sales was great. I had been looking for a specific vehicle for a while. One popped up at silver star and she was very responsive to and straight forward. I ended up driving down from Fresno the next day and she had everything set up to get me in and out pretty quickly.

I want to thank everyone you helped me get my dream car !!! My sales person Lila was incredible!!! She’s was patient, professional, helpful, everything you need when your buying a car! I drove away feeling like a $million$ bucks!! Thank you to everyoneDealership: Silver Star CadillacSales Person: Lila DaltonSales Manager: Alex RamirezFinance Manager: Giovanni CamachoI appreciate everyone part they played in making sure my dreams come true!! You guys a true blessing to me !!!

Im very disappointed with the Service department recently! Its been more than 6 years Im taking my car there for the service! They used to be very kind, caring and fast but now completely opposite.

Was promised a reimbursement on a key that was missing when we made our purchase. Once all of the paperwork was submitted, not response to emails or text messages. Not a very professional way to do business.

Carlos Hernandez is amazing! GREAT CUSTOMER SERVICE. Carlos was very patient and very professional. Did a great job on my vehicle! Thank you!

My husband had purchased a XT6 from Cris mid-July and he was able to help with all we needed and we left with a car that day. I had decided on another brand of vehicle, however my husband encouraged me to test drive once more. After driving the XT6 for 2 weeks, during my second test drive of another brand vehicle, it did not compare and I decided, I also wanted a XT6. My husband called Cris and right away he began to look for what I was looking for in a vehicle. Next day, we went to run numbers, checked the car Cris had picked and it matched of our requests. To our surprise, we left that day with our second XT6 is a month. While we love the car, Cris made the experience very easy and we were happy to be able to work with Cris again. He is very friendly and accommodating to each situation. We highly recommend Cris to friends and family, and we also look forward to working with Cris in the future.

Excellent experience! Sales and finance reps were knowledgeable, personable and respectful of our time.

Jarrod always goes above and beyond to make sure everything is taken care of when it comes to my car being brought in for service or issues, which has been quite often. I appreciate the courtesy and attentiveness each time.

Really disappointed in service. Salesman was nice and helpful with us. Unfortunately dont understand how parents that are 70 years old had to walk around the block to chevy dealership to sign paperwork, also had to wait for car to get detailed which took extra hour after we had sign paperwork and pick car out 15 minutes from when we got here. Total hours at dealership 4 hours. With no haggling and paid in full no finance.

Zero integrity. Took my Tahoe in for service on 4/3/21 for an airbag recall. Work was performed well, but upon closer inspection there were tool marks on my dashboard and my DIC switches had been broken off and super glued back in a lousy and dishonest effort to conceal the damage from me. Im now stuck looking at a scratched dash, my buttons are glued together and there are drips of super glue all over my dash, trim bezel and floor mats.I called both the dealership and GM 3 days ago and both have done nothing but put me on hold and send me to voicemail.I cannot recommend this dealership as they lack both the qualified service you would expect and the integrity to address issues with the customer as a result of their poor and negligent workmanship.

I had a great experience and just got a new XT6. Go see Carlos Clemente. He was great and very patient. The sales manager Leigh Brannan was awesome, as well. No haggling told him what i was looking for and what I was looking tonpay monthly and he made it happen quickly. They are awesome. Highly recommend tou give them a visit if you’re looking for a new car!!!!

Cadillac Service center is honestly one of the best we’ve ever seen! We want to thank Jarrod Frawley from the service. He went above and beyond and honestly took such good care of us and our Escalade! Wow service is an understatement!! Thanks Jarrod !!!

So far so good. Very polite..clean rest roons

Outstanding sales and service. This is our 7th Escalade and this was again an outstanding experience thanks to Chance Corbitt. Our last purchase was not at silver star due to a change in sales staff. All previous purchases were. Chance made this an easy transaction and took amazing care of us. Chance gained our business back for sure! So nice to have such a great dealership in our back yard.Thank you Chance and team.

My Car Broker Adriana Marquez@ Swift Auto Girl and The whole Silver Star Cadillac Team went beyond to make sure my experience was perfect to none. Highly recommend them. The paperwork was ready when i arrived and they even delivered the rental to enterprise for me so i dont have to go out of my way.

Very nice sales people, have spoken with several over the last few months, very helpful but no pressure at all! Hope I can make a purchase with them soon.

Silver Star service always top notch! Great Service Consultants that are very patient and polite. Jarrod and Jorge are the best.

I was referred to this dealership through the Costco auto program. Wasnt sure about driving all the way out to Thousand Oaks as I live in the San Fernando Valley but decided to do so anyway. My sales representative at the dealership by the name of Krystal Cannon, was a real pleasure to work with. True advantage of using the Costco auto program is the fact the the amount has been free negotiated so to speak. Bottom line, I got the vehicle but I wanted with even more features than I had expected. I dont work there and it is my first experience with this dealership however I would recommend them if you were in that area.

Any dealership who charges 10 to 15k over msrp for a car should show you that you’ll never get a fair or reasonable deal when purchasing a vehicle. Save some money and buyer remorse, stay away from price gouging dealers like silver star.

Service center cannot be more difficult to navigate. All Chevy service is sent over here now with COVID, however there is very little signage explaining how to actually get into the service center. (Its one street over from the Chevy dealer, by the way.) Nobody greets you when you pull up. I made an appointment and it still took 10 minutes to be acknowledged. They moved my car before setting down any plastic or anything. Plastic should be put down before anyone from the service center sits inside of it. The service center entrance area is small, so customers are not paying any attention to social distancing measures and it is not being enforced.I will not be returning to this service center, and I will definitely be thinking twice about purchasing another Chevy. I dont feel like a valued customer at all, and have had a completely opposite experience at other brands service centers in the same auto center! If youre too busy, maybe you need to offer less appointments in certain timeslots to allow your staff provide proper service to all customers. I absolutely would have rescheduled for another day if asked.

Purchased my CT6 here; Salesperson Leyla was super helpful. Got me the payment I wanted with the courtesy and service you expect from Cadillac.

Dont waste you time going there salesmans very rude, i never heard sales person tells customer i dont have time to order a car with you, they tell you that you cant test drive the car. Omg i am a car broker and sell at list 5 cars a day.I would never recommend them or do any deals with thembuyer beware !!!

Had my oil changed here due to chevy being down (covid-19). Customer lounge was nice and big. Allowed for multiple people to be in there and to stay socially distanced.

I purchased a Cadillac 2015 SRX. Kyle helped me get the deal done; the whole process was very pleasant. I did have a couple of issues with the vehicle the day after I bought it, I contacted Kyle, and he assured me that they would take care of it for me. I then was referred to Jarod in the service department. He was friendly and helpful. Jarod offered me a loaner car, and 4 days later I had my SRX ready with all the issues taken care of these guys were amazing. Their facilities are amazing; I highly recommend this place as a 5 stars all around dealership.

Jarrod Frawley was great and got my car in and out super fast. I would recommend the service department if your car needs anything.

Had a good encounter with salesperson. Tried to order a 2021 Escalade and were told there would be a $10k markup over sticker. Ordered same car from another dealer at sticker price. This dealer tries to take advantage and should be embarrassed

Never had a car purchase go so smoothly and fast!! All thanks to exceptional customer service from Andrew Stines and Adiss Stepanians. Even went above and beyond with helping me return my rental car so I could drive home with this beauty. Definitely talk to one of these fellas if you need a new ride.

They are a great group. We had the pleasure of working with Jessie recently and she was just as good as the previous representative. Car had ashes in it but I would still give a 5 because of the courtesy and respect they show when they speak to you. Thanks again guys

THANK YOU FOR THE QUICK RESPONSE WHEN I CONTACTED YOUR DEALERSHIP. IM HAPPY WITH THE PROCESS . IM HAPPIER WITH MY NEW CAR!

Service Advisor needs better training!

Krystal Cannon is awesome... she kept me well-informed on the vehicle I was interested in and is very knowledgeable about all products and accessories. Id recommend her to anyone 1000 times over!

My husband love Cadillacs so my family and I stopped by this place they have a nice variety of vehicles to choose fromI wasnt comfortable with the kind of customer service we received.

Great dealership and even better deals!! I bought the car even though the dealership was over a five hour drive away. Well worth it!! Highly professional and courteous staff. Sven, the general manager was a pleasure to deal with.

I have to first start off with the fact I was very apprehensive going to a Cadillac dealership to service my new Cadillac. I say this because the one I used to go to in Missouri where I am from, really did me wrong when it came to over charging me for a repair. The repair was actually a recall and should have been fixed free of charge. But they took advantage of me and I ended up paying $1,700.00 for that recall repair after only owning the car for 3 days!!!!! When I bought it to their attention they said oh yeah we can try to get you some of that money back. I only got $700 back. So I have a bad history with Cadillac Service centers. However I just moved to California and said let me give a dealership out here a chance. I decided to just go in for an oil change to feel the place and staff out. I stayed up the night before reading reviews. What I noticed first is that the dealership and ownership responded to every review may it be negative or positive! I found that to be a sure sign of integrity. Well I was not disappointed. I was greeted as soon as I walked in for my appointment. Now they were super busy but at least each employee acknowledged my presence. I then met my service advisor Jorge Canul. I am so happy I came in and gave another Cadillac dealership a chance. Jorge was amazing! Upfront, Honest, and professional. This is how I expect to be treated in a Cadillac luxury dealership. If you have a Caddy and need service and have been taken advantage of in the past, I implore you to give Silver Star a try. I am so pleased. I am feeling so much better about my move and settling in quicker now that I have found a place to take care of my car. I will forever be a Cadillac guy and look forward to purchasing more vehicles from my new home store! Thank you guys for restoring my faith in Cadillac!

Bought my very first car here and had a wonderful experience. Andrew made car buying a fun and unique experience. I was so nervous going into it but he was patient through out the whole process. He wasnt pushy and let me make my own decisions. Very happy with my car!

Bought a 2017 CT6 loaner from here 6 months ago. And my mother bought a xt5 from here as well. They had the best prices for used and loaners from the Cadillac dealers around. Loving my car and even came with warranty and includes interior accident warranty courtesy of them. The manager, great guy will work will you too. Also thanks Joel.

Horrible service. After asking how much we are willing to pay monthly Andrew didn’t like my low monthly payment response ($500 after paying half the car price upfront) and raised his voice speaking to us disrespectful making people inside the dealership turn and stare at us. I felt embarrassed that my family had to feel that way. Andrew wouldn’t let me speak or explain anything just kept speaking very loudly over me making hand gestures as if words alone can’t deliver his message. Didn’t want to show us the vehicle we came in to see and kept pushing for used cars. I made him know that the way he spoke to us made us feel uncomfortable and to not judge us by the way we look. I felt discriminated against just because I wasn’t weren’t wearing anything fancy, such statement just made him angrier. I decided to leave and told him I would go to a different dealership were I will be treated with respect and who has better customer service. On my way out I asked for his name, he says(angrily) Andrew and i own this store.! Like I should be intimidated because he is the owner? As we walk outside to leave he slams close the vehicle behind us murmuring. Very unprofessional, its not my fault him being the owner can’t afford him to enjoy himself on this great weekend thus making him miserable at the job. I will not be coming back to this store and will definitely not recommend this store to family/friends.

Clean, upfront, honest dealership. I drove over 80 miles because of the level of customer service and professionalism. I would recommend this place to anyone looking for a vehicle.

I got scam from this dealership service department on one of the A/C hose in my Escalade, I made a three home videos of my entire A/C system on my Escalade, I used a sharpie to marked down all the hoses and parts, to see which parts they were going to replace, I was charged $560 or more to change one small hose, I want to put them on blast on social media but I held back.

I Scheduled. my car to get a Odm module to fix there and. one of the employees. joanell sells canceled everything I had already set up with gm on December 24, 2019 she and her daughter work there at cadillac and have many friends. that can do dirt to people and this was personal so the same day she canceled my appointment after i had everything set up with gm by the way joanell sells and jazmine sells are the names of mother and daughter who work there. And joanell has a sister shanika that works for state farm and has a masters degree on business administration so they know how to go through the. system and scam people.

Great salesman Carlos.

I contacted a salesman that I would be going to the dealership the next day to see a specific car I was interested in buying. I drove 150 miles to see a car that looks like it hadnt been washed in weeks. The car was missing the owners manual and SD card for navigation. I paid nearly $40k for this?

As far as dealing with the service department and parts department they are all extremely profesional and have a very friendly welcoming staff. Jose in parts is great to deal with and goes above to help out. We love doing business with this dealer. We highly recommend them to all our family, friends, and customers. Thank you Silver Star.

Very clean showroom/lot and great sales people. Vehicle prices (both new and used) are clearly displayed and everything is above board. The only reason I havent given 5 stars is they still have cars on their website that were sold more than 6 MONTHS AGO. This seems SO WRONG! Maybe they show all these cars that they DONT HAVE in hopes youll show up and buy something else? If this is not the case then they need to fire their website guy and hire someone who actually does his job.

Horrible service and attitude. Service team was atrocious. Didnt even complete the work.

Came across the dealership as I was looking for a new car. The sales staff is outstanding... Shawn Morretti and Josh were an amazing team and went above and beyond with the car buying process. Highly recommend coming to see Shawn!Sales department is excellent, however the Service department needs improvement.

Would go no place else for service on all of our General Motors vehicles which include a Cadillac, Chevy and Oldsmobile. The service is the best, especially the staff. Dominic, the Service Director is aware of everything that goes on and makes absolutely certain that the customer is satisfied. We have been going to Dominic at Silver Star for many years and have never been disappointed....only very, very happy. Thank you Dominic for all of your assistance and for making us feel very well taken care of. We will stay in the GM Family as long as we can keep getting service at Silver Star with Dominic and his exceptional staff. (review was placed on YELP too but they filtered it)

5 stars dealership, they dont just sale you a car they build a relationship with there customer they really work for their customers to make sure theyll come back, svan car sales manger make sure Im 100%satisfy and happy with what I got, Rick online sales manager is professional on demonstration the car and smooth the paperwork out and Joe the finance manager thanks to you Joe he works on your side for sure, he make sure to do everything possible to save you more money.I do recommend that dealership and I do appreciate there help.thanks svan, Rick and Joe great team awesome people

Great customer service.

When I arrived with my girlfriend at Silver Star Cadillac, we were greeted by Joel Wisdom, who was able to answer all my questions and show me what I was looking for. He introduced me to Shawn Moretti, we sat down and had a great experience talking and making my purchase. I gave Silver Star 5 stars because from the time I started looking to the end of my purchase, I received great CUSTOMER SERVICE from Joel and Shawn. No pressure, just a pleasure to deal with.

Frank (Frankie) is the person to go to at Silver Star Cadillac! I was looking for an Escalade and he helped me find the exact car I wanted and in my price range. He went up and above to answer ALL my questions. He delivered our car yesterday and spent over two hours explaining everything about the car (keep in mind i had two kids under the age of 3 with me who kept screaming and running around). I would recommend everyone to go to him! I cannot say enough good things about him and the dealership. Thank you for everything Frankie!!!!!

Very shady dealer! Found a good price on a 2016 Honda Civic here. Sent in over $15,000 in cash by wire transfer to the dealer to purchase the car. After sending them the money, they sent a purchase agreement written up on the financing form suggesting we were financing the car. Wrong! They even tried to force me to let them run my credit when I was paying cash for the car. But most troubling, the agreement included a mandatory arbitration provision. For those of you not familiar with them, these provisions effectively mean that you are waiving any right to sue the dealer if they screw up. They require binding arbitration with an arbitrator that the dealer gets to select. In other words, they get to pick their own judge. That is why many consumer protection groups have been trying to get them outlawed. When my daughter went to pick up the car, they told her she had to sign the arbitration provision. I talked to the sales person who told me that California requires all dealers to have mandatory binding arbitration. A complete lie! I am an attorney, so not really a smart thing to say to me. I told him that was 100% incorrect, as these are tools of the dealerships, not state law. So he took it up to his sales manager. The guy was a complete jerk, refused to sell the car without an agreement to binding arbitration, and claimed he had no supervisor who could be consulted with to check his decision. I told my daughter to walk away. Cash in the bank, and they wont sell you a car unless you give up all of your consumer rights. Very disturbing! Do not use this dealer or any other dealer who follows this shady and deceptive practice!

Great no pressure service! Alex Merricks helped us today and was a pleasure to work with. We had been to another dealership and was so put off by the salesman, we left. Alex was straight forward, honestly interested in our needs and just a nice pleasant guy. We bought the truck he helped us with and feel great about the transaction!

I appreciate how Debbie Seeger took charge of numerous issues I had with another Cadillac dealer that went out of business. She jumped right in and got to the bottom of matters and brought a lot of clarity and professionalism to the table. Thank you, Torsten Kunert

I like the luxury models they haveQuality And comfort to bad the costumer services not so good

Extremely satisfied with the purchase of a certified pre-owned truck from Silver Star Cadillac! Our sales consultant Alex was very friendly and honest, putting in extra effort to work with our budget and ensure we received a great deal. The customer service was top-notch, with Alex and the Sales Manager Shawn going above and beyond to accommodate our family and make the entire experience enjoyable and stress-free. We will definitely recommend Silver Star Cadillac to friends and family, and look forward to returning for the purchase of our next vehicle!

Funny because everything was fine until they gave false information to me. MY husband and i leased a car here in October 2018, we were told that we would receive a costco gift card as part of our purchase. Joel i belive his name was ( nice guy but false info to a customer) did our paperwork. The manager actually did the deal with us but i cant recall his name. I asked joel how do we get our card fo we need to do anything and his response was nope it will just come in the mail. Well it never came. When i called them 2 months later to find out about our Costco card I was told by a manager (again I forgot the name) that he will look into it and call me back. NEVER CALLED back obviously 🙄. I called a second time the following week and was told I will get a callback. Guess what i NEVER got a call back. Anyways long story short i spoke to joel and he remembers telling us that we would receive a Costco card and when I told him I never received it he went to speak to a manager and called me back. The manager told him to tell us that because they gave us a discount we dont get the costco card. Hahahhahahahha I have never heard of such BS in my life. This is hilarious. Anyways obviously the same as always car dealerships are con artists.Good luck

Excellent service. Jorge Canul has provided me with Silver Star Service for over 13 YEARS. He is your secret ingredient. Hes the best. 5 Stars.

Silver Star Cadillac was incredibly friendly and willing to help close a deal for a new car for my wife. I was well treated by both Rick Mueller and Shawn Moretti who went above and beyond to get the deal closed. Highly recommend coming here for a smooth experience!

Terrific dealership. The nicest people to do business with. There was no pressure to purchase from Frank, our salesman to Eric Ford, the Sales Manager. The service department is top notch. I can highly recommend Silver Star Cadillac.

I encountered some unexpected problems with a brand new 2019 Cadillac XT5. After speaking with Sven the sales manager, he offered to take the car back, which was something I would never have expected in my wildest dreams! Other dealers would likely have told me to get the issue repaired under warranty. Silver Star Cadillac stands behind their cars and behind the brand. Will definitely be a repeat customer!

Great shopping for a car alex was very helpful in helping me pick my car. I will for sure come to him again when Im buying my car. He is the nicest salesman. He wasnt being to pushy. Thanks again

5 stars because they take care of the clients and give you a loaner car when needed. Also they can give you any type of loaner. 5 stars!

Got the car I needed a year ago, recentlyHad an issue but Jerrod and the staff took careOf me really well. Got everything fixed very quickly

I just purchased a brand new 2017 Cadillac CTS-V from Silver Star Cadillac in 1000 oaks. My local dealer in the valley did not treat me right. And I traveled north to Silver Star. Chris Tucker the General manager of the store. Shawn Moretti the sales manager and Ana the sales person that helped me were very professional. Respectful and honest. I am very happy with my purchase. And I recommend. Silver Star. Great job guys!!

Make sure to bring a calculator and your own copy of credit score if you want to do business with these people. I feel like it must say stupid on my forehead because the game they tried to pull with me was unbelievable. Not doing business here.

I highly recommend anyone looking to buy a car to go to Silver Star Cadillac.Ask for Shawn Moretti! Shawn gave us the VIP treatment,this was the best car buying experience Ive had! Thank you Shawn And Alex.

Awesome experience. Knowledgeable & friendly staff. The only pace to do business in Ventura County

The Cue system in my ATS failed, and was told the part was back ordered.It took nearly 2 months to get the part.The Cue is the brain of this car and controls nearly everything.Each time I come in the service guys cant find me in the system because somehow the Cadillac ended up under my wifes name.She has never had anything to do with the car.I have asked theme 3 times to change it as they also have my wifes number.They never did.I also own a Lexus and a Jaguar.I am sorry to say the entire service experience is infinitly better at those other dealers.Its a shame because I really like the Cadillac brand even though technically the car is for my College aged Son.

I purchased my first Cadillac from this dealership on Saturday and am pretty happy with it so far. I love my new car and the customer service I experienced at this dealership was great! What amazed me when the sales manager Shawn Moretti remembered me from a year ago when I was browsing. He remembered I planned on getting a birthday gift for myself and really guided me through the whole process. He truly helped me in every way possible to get me in the car. I couldnt have asked to work with anyone better. The sales man Johnny A did a great job helping me find the car, and the finance manager Joe N. helped make the transition of trading in my previous vehicle and getting a new one smooth. Everything was great but it wasnt until I met Richard Palmer where my Cadillac buying experience came alive. Richard is an expert in Cadillacs and went over all of the specs of the vehicle with me. Before driving the car home, I felt as if I had been driving the car for a year already thanks to him! Thank you Silver Star Cadillac!!!

Horrible service.Did not know their inventory.Drove 2.5 hrs to see a car advertised on their website & online sales guy said was in stock.To find out it was not available.Called again (trick) and they were still saying it was still available.Warning - Shop elsewhere.If there was less than a full star I would give them that.

Bought a 2016 Escalade over the internet and after it was delivered I discovered even though it had a clean car fax the rear bumper had been painted. Huge run and tape residue that has been cleared coated over. Car does have other wear and tear items which I expected but this is a obvious bad repair that was either missed on trade in or poorly repaired in their shop. Its been a week and I still have not received a return call with any direction on paper work or even a acknowledgment of the poor paint repair. I have a car that I can not register in my state and I cant get any direction on what to do next. Have left lots of messages, emails, text messages and still all I have is a expired 1 day trip tag from California and a sales contract.

Great and fast service with sales and financing with Carlos and Joseph.

Had an extremely easy and carefree experience at Silver Star this week. Andrew Stines took care of me and made what is usually a long tedious process, very smooth and pleasureful. Shawn Morreti also was very accommodating. They by far offered the best deal on a Cadillac and I will definitely be buying my next car from them.

This is my second purchase from Silver Star Cadillac and this time I got an XT5 . Chris Tucker worked me a great deal and got me Approved. Shawn Morerti the sales manager and Mel White our sales man were very nice. Professional and knowledgeable. Very happy. Go silver star. You guys are the Best.

This was my 3rd car purchased from the dealership, my experience was amazing!The sales team was tremendous and mindful of my needs.Thank you to Chris Tucker, Shawn Moretti and Richard Palmer !

Another great Cadillac experience!

Made appt. Car there from 10:30 to 4:30.. didnt have chance for mechanic to check out my concerns. Thanks for free oil change as compensation.

Big shout out to Jerrod at the service department! Thanks for always making everything run extremely smooth. It’s one thing to buy a Cadillac, it’s another thing to come back for service months later and still get treated like it’s the first day you bought one.

Sat down with a wonderful gentleman, took the time very respectful.With future blessings hes the gentleman to take care of your Cadillac sales!Thank you Frank!

Great service, I have always taken my car there for service since new in 2013.

Really happy with how my CTSV came out with the repairs. Thank you

Sooooo today We went to look at a new Cadillac we were pleasantly surprised to be greeted by Johnny A . Such a jewel of a person and so knowledgeable. Before we knew it we were driving the car of our dreams then Shawn Moretti stepped in to help and between the two of them we ate pizza for lunch and were treated like family it was such an amazing experience I would recommend coming here at any time and see these two gentlemen as they were professional outstanding and now family ! We really felt that they worked within our budget and listened to our needs! Thank You!

Air conditioning works great! Nice people....

So far it has been a good experience here at Silver Star Cadillac Jarred (sorry if i spelled it wrong) is my Guy I Trust! too and getting the help and maintenance my ATS needs ..Very Smooth Gentleman knows his Job Very well.. I will be back for my appointment very soon and cant wait to leave a comment and review on how my service went!

I have purchased 40 new GM vehicles over the last 15 years and I have dealt with a lot of other GM dealers. With that being said, I have rarely, if ever had an experience like dealing with the team at Silver Star Cadillac.The entire team did everything to help me get out of my 2018 Cadillac CTS-V and into the new 2019 Cadillac CTS-V, that I really wanted! Leigh was instrumental in assisting me and I have dealt with Leigh several times over the last 10 years. Leigh is a true master at his craft! I have never seen anyone roll out the red carpet for the customer like he did for me and other customers in the showroom when I spent a couple hours there one day looking at the CTS-V I wanted. I cant thank Leigh enough for going above and beyond to help me. Darin was very responsive and helped me tremendously and I cant thank him enough. Darin is simply awesome! He spoke with me when I first arrived and I knew there was just something about him that made me feel comfortable being in the showroom. He showed me pictures and info on his tablet that made me super excited to get the new car. Sven was so accommodating and made the financing simple and made it all work! Thank you Sven!I cant rave enough about the team at Silver Star Cadillac. They are simply the best and second to none! Thank you again to Leigh, Darin and Sven! I would like to personally commend Jim Ferraccioli for assembling the finest team I have ever had the pleasure of working with! I will refer all my family and friends to Silver Star Cadillac and I am sure they will all be well taken care of!

I replaced four tires a number of months ago. Within a few days of purchasing the tires, one of them started to leak. After six, yes SIX trips to the Service Department, I was told I needed a new wheel. Despite no dents, damage, etc., I was told on my sixth visit that, “the inside of the wheel was severely corroded and that the tire and the bead could not sit flush, a new wheel was needed”. Important note - all four wheels had 65,000 miles on them as they were replaced when we moved back to California.Upon leaving the dealership, I contacted GM Customer Service. While speaking to their call center representative, they asked if I had been to the dealership to address this issue. I informed them I just left and told them what I was told moments earlier. After a brief hold, the call center representive told me they spoke with the Service Manager. To my utter dismay, I learned that the Service Manager denied telling me the wheel was “severely corroded” and that the only way to fix this repair was to purchase a new wheel.After weeks of back and forth with GM Customer Service, in sheer frustration, I decided to take the vehicle to Martin Cadillac (Marlene is awesome). I was told the wheel had “sever corrosion”, but they took care of it. It has been a week and NO air has leaked.Do not take your vehicle to Silverstar.

I just had the best car shopping experience at Silver Star in Thousand Oaks. You must go see Krystal Cannon, she spent 3 days making sure I got the perfect car and an amazing deal. This dealership is like walking into a home and your the guest. They are warm, accommodating and honest. Leigh Brannan the General Sales Manager is forthright and perisonalble. The finance Manager Joe Norkewicz makes this process fast and doesn’t try to trick you into buying extras you don’t need. I highly recommend this dealership. I drove here 35 miles from Brentwood and it was worth it!!!

I crossed paths with Shawn Moretti, the Sales Manager, while my car was in Service. I happened to be in the market for a new car and he had me instantly working with Alex Merricks, to get me the car I was looking for, even doing a search across the state to find my specifications! The customer service shown by Shawn and Alex is superior and I highly recommend them for an easy and painless car buying experience!

My experience with Silver Star Cadillac has been nothing short of exquisite. I want to thank Andrew Stines, Ruben Romero, Shawn Morretti and Mike Rivas for the impeccable service that I received at this dealership. Great experience all the way around.

Silver star Cadillac. Treated us right. Alex merricks. And Shawn Moretti the sales manager. Fantastic. Professional. Gentleman. Chris Tucker runs a great dealership. We are very happy and got the best deal. Five stars. I recommend them.

A week ago I bought a one owner used cts v. I LOVE the car and want to commend Rick Mueller in sales. He was extremely helpful and went above and beyond in servicing my sale and trade-in.

Alex and Shawn were absolutely amazing! They made my first time buyer experience so great and easy!

Andrew Stines & Mike Rivas were exceptionally friendly and helpful from start to end, they not only worked with our numbers but made it even better!!

Ive been buying escalades for the last 12 years and this is the first time ive dealt with a Silver Star Cadillac. I can tell you hands down their service leaves the others in the dust. The whole process was so pleasant and smooth. I was in contact with other dealers and i felt like i had to chase them or hunt them down to sell me a car. Thank goodness i contacted Silver Star, Darrin in particular who went above and beyond with what service should be. Thank you DArrin and Silver Star Cadillac for my GORGEOUS new escalade!!!