I have a 3500 Sierra so it can be hard to fine shops that work on that big of a vehicle. I scheduled an appointment online but when I got in, they had no record of it. (Reason for 1 star lose). They worked hard to still getme in that day as I was having a major problem and it wouldn’t wait. They also put in a extra time to fix my alignment as something wonky was happening and they did their best to get it corrected.Lexi was great at keeping me up to date via text which is a great feature.

Personalized service and the estimate was spot on to the work performed and they kept me informed on the estimated completion time.I would definitely take my car back for service as they fixed my car with reasonable rates

Had LineX done by them, Product was back ordered due to delays in shipping, which was communicated to me when I initially called. They took my number and when they got product in stock they promptly called me so I could make an appointment. Job was finished early and everything else that had to be explained about letting the product cure and such was done well. Everyone was very kind and straightforward about everything. Definitely recommend using them for jobs / will not hesitate to work with them again.

Was extremely happy with the service and the ability to get our vehicle in on a timely fashion. We drove up to Elk Rapids from our home 4 hours away...the brakes really went spongy on this trip. We called our local garages and quite a few of the car dealerships and no one was able to get us in unless we waited a week. Called this place and we had an appointment for the next day. Got there earlier than our appointment and they got us in immediately and kept us informed with timely updates. Car drives phenomenal and my family feels safe. Totally recommend this business!!!!

I have had all kinds of work done by these guys. I am happy to highly recommend them to anyone looking for auto service.

Office personnel are courteous and professional, however, I have been back there multiple times for same issues and have been given different quotes and so called solutions each at different ends of the vehicle, assumptions, with different costs. I mentioned it and was told …”things echo so it’s hard to tell where the squeaking comes from”. Not acceptable. If they took the time instead of rushing and saying “this will fix it”…it just might get repaired properly. I gave them the full rundown of my having replaced brakes 3 times in the last 2 years all of which ended up costing more because going to higher grade brakes. These were done outside of the Bill Marsh service but with family who are well versed in mechanics. The issue remains unresolved. Extremely frustrated!

Cannot give 0 stars. I took my vehicle in for a scheduled appointment and was told I would get a quote in an hour. No call and waited 2 1/2 hours just to get a quote. When asking why I was met with an angry service manager who was very rude. ( Service Manager, Mike Taylor). Dont go here. Would love to talk with the owner and I asked for his contact info. Still waiting for the owner to call and Josh never did call. The lies are now starting in the response section. Call me owner. They did no work on my vehicle so dont make it sound like you did service to my car. They did not.

Amazing place. Always able to help, they take great care of their customers. Always a great price, they truly do above what is expected from any mechanic.

They are always on top of it! Josh and Lexi at the front desk take very good care of customers and communicate very well. Ive used them several times in the past few years when repairing my 2014 Jeep Grand Cherokee and have always been satisfied with the outcome. Thank you guys and your team!

They did a fine job. noticed that the front brakes needed to be replaced so they called me and saved me another trip to town. I had a problem a day later and they fixed it quickly at no charge. They also have 24-7 free air for when you need to fill up low tires. Thank you

Terrible service, paid $2000.00 dollars for them to tell us our vehicle was fixed and ready to be picked up to get there and not be able to even drive it off the lot! After waiting all weekend and calling them back Monday to let them know they told us it would be another 2,500.00 to fix it but was unsure if this would even fix it and that if it didnt there is two other things they could try on it! Would not recommend this place to anyone!

From scheduling the appointment to final pick up, staff was professional, courteous and friendly. I had a Line-x bedliner installed in my Jeep Gladiator. Clean install, properly done and looks as if it were installed from the factory. Thank you for a great job.

I went in for an alignment and they found that my struts were bent so they ordered the parts for the next day. Parts were late in coming in so my car was not ready until 4:30 pm the next day. Work was done fine.

I brought a truck here to have aligned. Mechanic said it needs ball joints. I replaced ball joints before bringing here as Im a technician but dont do alignments at our shop. When questioned as to how many thousands of play ball joints have, I was told they arent that bad. Scam artist! Would NOT recommend!!!

Work on my wifes truck javidan didnt give her a run around very polite people my wife doesnt know a lot about vehicles and they took the time and they explained to her what was wrong with her vehicle

Clean well organized and friendly service for a good price

They got me in super quick and did a great job! Josh at the front desk was very professional and accommodating, even though they were working on my rust bucket of a car. They still treated my Rusty like any other vehicle and did a quality job.They also have a wide range of services and repairs. Not just brake and alignment services!10 out of 10 would recommend!

Brought a 2008 Outback for a rear brake change. Of course told me I needed all new everything rotors and calipers. That was somewhat expected but $184.99 per caliper for one of the most common cars on the road in Northern Michigan is way over priced and shameful... Wont be going back and I would look elsewhere if you want a fair deal... Autozone price for a caliper for 2008 Subaru Outback $49.99I questioned Josh about this price difference and he looked me straight in the eye and told me it must be our WARRANTY.Well for $196.08 x2 = $392.16 after taxes for two calipers that I could get at the local Autozone for $105.00 all I could think of was WARRANTS cause these are some straight up thieves in the community!Also, I found disturbing is Josh would pick and choose what paying customers he would give a prepaid postage survey that goes directly to the owners! He would proudly exclaim. I witnessed this because I spent the afternoon in their front lobby from 1pm to 5pm for what should of been an hour job. I, predicted to my girlfriend, I bet, I wont be getting a prepaid postage survey that goes directly to the owners... I was right! I didnt... Nope all I got was a $774.00 bill that only got my two rear brakes done. Josh had gave me estimate for over $1600 for all four brakes. But when I told them that I only had the money for the rear. They said they could do that. And I safely drove away paying enough for full brake job but only getting half of it done. Very friendly and they rob you while smiling at you and offering you free coffee, hot chocolate and water.... Bottoms up...

Brakes seemed to be soft so I took it in and had them checked. Glad I did, pads and rotors were okay but there was something was amiss upfront. Never would have been told at the Toyota dealership. I need to schedule an appointment to get the Highlander straightened out. Good, Good Work

They were awesome. I set up an appointment online, let them know what i thought it was. After they did the inspection called me back with estimate. All same day. Will definitely be coming back.

Went in for an alignment and they told me that I had a loose control arm which needed to be replaced for $590 total. They told me that this work was required because one of my tires was wearing faster and unevenly. When I asked them to lift my car and show me the problem, somehow the control arm was no longer loose and the tire treads were identical across all four tires.Once this problem seemed to magically disappear, they happily agreed to just do an alignment. These guys were very friendly and didnt seem shady, but I cant help but feel like they tried to sell me work that I didnt need. If they insist that your car needs some kind of repair, make sure that they show you whats broken before you agree to it!

The menu pricing is great. You go in knowing what your paying. Service is dependent on the person servicing your car but In my experience it has always been good.

Friendly attentive and they get the job done on time

My wife was the one who dropped of our vehicle to your shop. So far everything seems to be in place. Service by the techs were great. The only hiccup we ran into was when my wife was checking out. The rep rang the wrong customer up and charged our credit card by mistake. I think he was able to void it in time so it didn’t hit our account. Other than that everything was good.Ray M.

Easy to schedule an appointment on line. They were fast and straight forward with the pricing. Ryan game me the additional recommendations for my mini van that we’re not related to my original reason I was there with no pressure. Ryan and everyone there was polite and professional. Good job!

I have been happy with this place every time I have gone. This time I was told originally that I had a leak in my fuel tank that required the whole tank be replaced. This was expensive but I wanted to do it anyway. But when they took the tank out they discovered that it wasn’t the tank at all, and just the fuel pump that is leaking onto the tank. They could have ripped me off by replacing the tank anyway, or painted my tank and keep the profit and tank for themselves and I would have never really known. But instead they just did the proper repair, which was much cheaper on my part. It’s good to know when a auto shop actually is not ripping people off. I’ve had plenty of negative experiences with shops, but I’m glad to know I can come back to this one.

If you only care about getting your car repaired for a fair price, try these guys out. They are honest and will tell you what you need to know about your car, but their customer service leaves something to be desired. They apparently offer a free shuttle if you need a ride while your car is being worked on, but it was never available when we needed it. Once we even called ahead and requested the shuttle service after our car had to be towed to the shop and were told that the shuttle driver could not wait the 5 minutes it was going to take is to get there. Had to call an Uber. We are new to TC so do not have an auto shop we trust yet, but after our few visits with this place, we will be moving on and looking somewhere else.

Ive had great experiences here. They are quick and have great prices, and the staff is very professional and friendly.

Id like to say you get what you pay for but, this place will cost youNot just the charges being higher than average, the work is well below average and their lack of accountability is disappointing to say the leastShop at your own risk

Personal service, even while busy. Excellent timing, my vehicle was ready wss when they said it would be, despite complications!!

Excellent job on looking over my vehicle and providing advice what preventive maintenance needs to be performed.

Another buisness installed a very substandard bed liner. Brake and alignment removed the old liner without causing more dammage to my truck. They then installed a beautiful LineX liner. Well done.

As with all big name auto repair shops, you take it in for a simple alignment and you are called and told that you need $1600 in parts so they can do the alignment. Took to dealer where I bought from needed one $200 part. Got out with alignment and new part installed for $475.

Brake & Alignment did a great job on my oil change & they had good customer service. I highly recommend them.

Professional and Fast Quality Service.

Great job with wifes vehicle, fast and fair. Even oil changes are done by certified technicians. Nice to be able to have an appointment rather than waiting in line. Or use the free shuttle, drop vehicle and go to work!!!

I took my Honda Element in this morning to have some strange sounds checked out. All of the staff were extremely friendly and helpful. This is the kind of auto shop I appreciate as the staff were honest, respectful and approachable. There is nothing worse than being talked down to as a female in an auto shop and I definitely was not treated this way here! Chris was very friendly and helpful and I would recommend this shop to anyone who asks!

Service was professional, friendly, and quick. I like the fact that theres a shuttle so I can drop my car off and hitch a ride to work. They were honest, didnt fix what didnt need fixing, and the price came in lower than what I had been quoted. Will definitely be back in the future!

The shop was timely, courteous, and responsive throughout the process. Their willingness to take in a job on such a short notice is a credit to their team and their leadership.

Reasonable prices, job was done very quickly,

Great customer service and very throughout with the work that needs to be done. Very helpful when explaining the repairs that are needed.

My grandfather has been going to them for years and suggested I take my truck in to get a diagnostic. Turns out the work that was need on the truck was more than what I was willing to put in, but they were fantastic with me. Explained what was going on, multiple options, and helped me make the right decision. I loved working with them and they will definitely have my future business.

I have had my car in several time for tires, oil changes and general maintenance. Paul Jones is always friendly and helpful. I appreciate the fact that Paul and the rest of the Brake and Alignment staff do not try to take advantage of me because i am a woman.If you are looking for a friendly, professional repair shop this is the place to go.

My parents took their car into see these guys and had a rear stabilizer arm fixed. They then had a few more issues with the same wheel and instead of charging my parents more money, they simply took care of it, at no charge. These guys are honest and real and will right any wrongs that may have become much worse. Thank you guys for taking care of my family. We hope you enjoyed the Pizza!

Once again, they did a great job on my truck. I appreciate the staff in all they do.

Very fast, efficient, and humorous staff! Power Steering & Alternator Belt swap out with an oil change was quick and I received my car back in no time. Was kind of scared, as I own a tuner build and its hard to find a mechanic that loves cars as much as you do, but they did an amazing job. Thank you guys!! :)

I have been going to Brake and Alignment for over 20 years and I am a repeat customer because I have never once been treated with anything but the upmost respect. The individuals who work here are honest, hardworking people.

Traverse City has no shortage of mechanics and auto repair shops. If you’re like me - a mechanical dummy - you hope you make the right choice when you need a car repair. You want to pay a fair price, you want to be treated respectfully, and you want an explanation of what the repair issue really is and what alternatives there may be. But most importantly, you want the correct repair work done and done well. My 2012 Honda CRV had a noisy rear brake a few years ago, and I got some estimates, assuming I needed new brakes at 37K miles. Spoke with Jack at Brake & Alignment Plus based only on their close proximity and took a leap of faith. For the first time in my 40+ years of car ownership, I was actually shown what the problem was. Jack showed me a rusty steel bracket. He assured me my brakes still had lots of wear left and fixed the problem with some wire brushing, primer, and paint. Inexpensive problem easy to fix. Two other shops told me I did need brakes and a repair bill of $400-500. Jack and Chris really earned my trust and have continued to earn it every repair since. If you want quality work done right, look no further. The entire team is five stars. When you’re speaking with them, they are focused only on you and providing you with first class service. Customer satisfaction is clearly this business’s top priority. Give them a try - you’ll be a customer for life!

Had an alignment done on one of my trucks, it needed some extra work. During the process there was a minor miscommunication, that ended up with a discrepancy in the bill.I came back into Brake and Alignment Plus and spoke with Ashley and Mike, both were very professional and a mutually agreed upon solution was quickly reached.I will definitely be back.

Great service, excellent communication. Love that you can book appointments via the web site.

Really happy with the service and workmanship here. Fair prices with quality work. I take my personal vehicles, and fleet vehicles here.

I recently had some work done and Paul Jones was very helpful and prompt letting me know what was wrong and what needed to be done to fix it. I have been taking me vehicles here for years because they always get things done in a timely manner, are very professional and I know that it will be done right the first time. Thank you to the whole team for all your hard work!!!

I am extremely happy with the service Brake and Alignment Plus provides. Their mechanics are very knowledgeable and do excellent work. The entire staff is courteous and friendly. I highly recommend them to anyone who needs diagnostic and mechanical work.

I put a leveling kit on my truck and needed to do an alignment. I had called around to several places only to be brushed off or told they only do alignment on factory stock vehicles. Called the guys over at Brake and Alignment and they not only got me in the same day but got it done in 40 minutes so I could be on time to pick up my daughter from school. Champs. Place is clean, the guys are friendly and funny and I will definitely be back.

Ive had my trucks serviced there numerous times. Always Good Friendly service. Chris is always on the case.He has always treated me as if I was family. People like him keep me returning.Never had a bad experience. Thanks

Recently started experiencing some noise in the front end of my car. Took it here and didnt take them long to find the problem. The crew promptly fixed it and I was back on my way. Their shuttle service is great, dropped my car off in the morning, they drove me to work and then picked me back up later in the day when my car was ready. The price of service was very reasonable. They also quote on other things that may need replacing at the time (tires/brakes worn) but they dont pressure you into it. All in all, excellent service. If youre having wheel/tire/brake/steering issues take your car here, these guys are the best!

These guys are great.... I manage a fleet of trucks for a large company in TC and they always spin my vehicles around quickly in a few minutes or a few hours. If you had to imagine what a vehicle service company should from the customers point of view this is it!!!

We always choose to do business with you as we know that the job will be done right and you stand behind your work. Thanks again, Mark Oatley

Brought my vehicle there. Told me they would be with me shortly. Waited for an hour. Picked up my keys and left. They called me at home later and apologized. Said they would give me a 15% discount if I brought my car back. (nobody seems to recall that). Also, they put brake pads and repaired the front brakes at 32264 miles and it appears they need additional work at 39800 miles.

Boyfriend had brakes done six months ago. Caliper on left rear started to smoke as we were driving the other day. We needed the truck the following day for an appointment out of town, and knowing that it would be days before they could get us in to fix it, my boyfriend replaced the caliper and pads himself. He had another vehicle in the shop being worked on and mentioned this to them when he went to pick that vehicle up. Since he did the work himself, they didn’t offer any sort of compensation. Highly doubt they will ever get our business in the future. Highly disappointed.

Very nice shop. Polite, have a shuttle, up front pricing. 5 stars!

Technician stated that a test drive was needed, waited 30-45 minutes, for him to return, only to state that nothing was wrong with the alignment, before it was even checked on the rack! Another hour later he refuses to bring me a report of the alignment before and after. As i get in my car to leave i see that over 1/4 of my tank of gas is gone and over 35 miles are clocked on my trip odometer.The absolute worst service i have ever had!!!! Go to an honest shop not these hacks!!!

Accurate estimate, fast & friendly service!

Best Team ever!!!! Paul and Chris do an amazing job. Their customer service is second to no one they do what they say and more. Keep up the great job!!!!!!

Good people. But they are always to busy. They need to expand!

Great service. Great staff. One of the best in town!

Chris is awesome! Very professional and courteous.

Paul Jones was accurate regarding all details about servicing my vehicle.Excellent customer service.

Do go there honest cool place and people

Got my service work done immediately and got to my appointment without any rush! Thanks

Excellent work and only does whats necessary.

Never been here.

I had my 2004 chevy impala in for service at brake and alignment and paul and chris at front counter did an awesome job keeping me updated with the status on my car. i recommend brake and alignment they are a good group of people there.

Everybody has been excellent throughout my association with this business over the years. From Chris Smentczak who greets me at the desk and is able to schedule an appointment which fits my busy schedule and explained the repair process needed. Or if it was Bob Sikora, Mark Murden, Branden Hoy or all the other guys whos name i unfortunately do not remember have always done excellent service! I have and i do recommend this business regularly! BRAVO!

Thank you Paul for the help, made everything so much easier!

After the Serra Service Dept. screwed up my wifes Volvo XC and I mean screw it up, the Brake and Alignment Center is here to make it right. That will be the LAST time our Volvo will be back to Serra Volvo let alone me. They even ruined a complete set of new tires!! The service writer knew about the situation, so did the service manager and so did Jim the General mgr. Promises NO Performance, NONE.I just wish I could give them less than one star.

We where very happy with the job they did, they made sure we had our rental car, jeff carpenter mad sure we had all the questions we had anwsered.sincerleyulrike and dave carpenter

Quoted one price, charged more without being notified.

We started taking our car there in 2001. We have a 1999 Volvo S70 and since we moved to Michigan this was our go-to place. Every time we took it in we were told it needed new breaks and a ball joint or a tie rod. Now - I know Volvos eat their brakes - they are heavy for their size. So every year we dropped 2k in brakes and either a tie rod or a ball joint. Well - we then added an older Jeep Grand Wagoneer (you know - the woodie wagons) to our family. My husband would take that in and fixes would be cheap. Well a couple of years ago the car needed new brakes - which we knew - and I took it in and this time the cost was gong to be almost 3k to repair it. They started telling me that if I didnt have the repairs done the tires would fall of the car and my kids would die. I didnt have 3k in the bank to pay for this - they started pushing their credit card that they offer - I told them I didnt want it. I called my husband and he said to take it somewhere else for a second opinion - which I did. The new place said it only needed pads - the could machine the rotors. There was nothing wrong with the ball joints and tie rods - or the sway bar. The fix was a lot cheaper. Now it has been almost four years and the ball joints and tie rods are still fine - where for a 7 year period of time we had to replace at least one ball joint or tie rod a year (according to the brake and alignement center). I swear they saw a female with kids driving a Volvo and the just sucked the money from us!

Horrible customer service over the phone. I knew what I needed just wanted an estimate gentleman told me it would take him an hour to give me an estimate and he would have to see the car.....

Good Service, good pricing

From out of town and needed help. Couldnt have been happier with the service.

Cool

Worked here for 28 yrs

Horrible service