Guys were helpful. Forced us to wear masks. Got the phone situation figured out, didnt explain things well or patiently. As soon as they rang us up, started looking at phone. Store is clean. Hopefully everything is set up right on my phone plan.

Came in yesterday for up grade didn’t have the phone so I was going to different store the “manager” only one working said wait I have to change your sim over that took forever .. then I leave phone won’t work also my moms 3 hours away stopped he put her sim info in my phone so neither phones work now an he kept my old sim and the guy at store back home said wasn’t supposed to do so now I have to drive 40 miles back in morning GREAT

I wish I would have came to this location first, he was wonderful and helpful, he listened to my issues and got everything taken care of in less than 10 mins. I wont be recommending Tmobile by the mall to anyone I know!

Could of been better but they did a great job with assisting

As always this Tmobile location was/is great! Thanks Arthur and other staff.

Michelle was so helpful with setting me up. Start to finish the process was smooth. I was able to keep my current phone number, all the info on my old phone transferred over to my new phone no problem. I even called ahead to make sure they had the phone i wanted. They held it for me no problem.The atmosphere in the store was fun and relaxing. The staff was laughing and making jokes while helping myself and other customers out.I have recommended this store to all my friends!

The associate was supportive, but the reason we went was in answer to a phone call that I was illegible to upgrade my phones. That was not the case?

I have had T-Mobile for over 5 years. I recently moved to northern Michigan and was worried about coverage since I had heard it wasn’t the best. The Traverse City store was such a great help and I’m so glad I spoke with them! They explained my coverage and what to expect in the area and it’s been great! The staff was friendly, helpful, and informative! I prefer to deal with a person so I’m glad I have such a great store to talk with if I ever have any questions! I ❤️ T-Mobile!

Very friendly, helpful and diligent staff.

Friendly staff, check them out.

Excellent customer service

I had a wonderful time they had excellent staff very knowledgeable and they all were super nice

Poor service in Appleton and Chilton WI. I was told that Ttaverse City MI has an excellent signal. Wrong, only 5 miles away no service. Will never get T-Mobile again.

I had a great day when I got my phone. They were all so nice and helpful and thank you for your help with the phone.

We went there the night of Nov. 8th 2017 to simply get information about their service. Wed had T-Mobile years ago and since it was new in our area, decided to switch from AT&T.My s/o was sold the phones he said he didnt want, was told the service would be $30 less than it actually would beWhen the s/o left the store, he thought hed gotten the LG V20, which was going for the buy-one-get-one sale, and actually had said he didnt want the LG V30. Getting the wrong phones alone was going to heft the price up to $60 per month ($30 per phone for 2 phones), then there was to be the Elite service and one regular service (which for 2 senior citizens would be $65 per month).The $60 charge for the two LG phones was right there in writing in the paper work. When the s/o went back into the store to ask what was going on, the sales rep insisted again that the monthly charge would be $95 per month. I dont know what kind of voodoo math these guys are using, but in my world 65 and 60 pretty much adds up to 125.The s/o had to go back into the store this morning, and was among others needing to talk to the manager. When he told them he wanted to void the sales and return merchandise he didnt ask for, he was told she couldnt do it because only the manager was able to do that and that person was out for the day. The s/o works out of town and isnt able to just pop into the store whenever the manager or other qualified personal decide to show up to take care of the running of their store.The sales rep took the two LG phones back and supposedly canceled the entire account, but were still out our $300 as of this review. At least he was able to get the sales rep to note in writing that they got the phones back. The s/o was told that, despite having the phones in our possession for less than 24 hours, wed have to pay a restocking fee. I consider it money well spent for a solid lesson learned for doing business with T-Mobile.To recap:1) Was sold a phone he said he didnt want.2) There was a lot of fast talking going on, but the s/o asked several times what the bottom line monthly charges would be, and never got a straight or correct answer.3) Went back into the store to ask if the monthly charge was indeed $95 and was assured that it was. The only logical explanation I can come up with is that they werent counting the charge for the phones? If that is so, buyer beware if youre asking how much a monthly payment would be.Update: Nov. 10, 2017. S/o returned to T-Mobile Traverse City Mi. store and was able to talk to the manager, who informed him that no, the service had not been cancelled as previously stated. He was further told that he had to call customer service to do that, which was NOT what the sales rep said. Supposedly the service is now cancelled, but given reviews Ive read about T-Mobile, Im not going to rest until I know beyond doubt that it is in fact cancelled.

Amazing !!!!!!!! The guys at T-mobile were absolutely outstanding very kind and patient carl was amazing to me he went above and beyond to help and make things work out I recommend these guys 100% they show outstanding customer service and I recommend them to anyone that likes being treated like you matter.... Thanks Carl again for being amazing !!!!!!!! .

The manager (Karl) and Celeste in the TVC store are just flat out dishonest people. They well understand that Northern Michigan coverage is marginal in rural locations. But they have to sell you anyway, hence the lack of honesty with the customer.Went to Traverse City with my parents to initiate service in Bear Lake MI. Solid service from Karl (Manager) and Michelle who set us up with 2 iPhone 8s for the price of 1. Also converted me from Sprint on my iPhone X, and away we go back home. The phones didnt work in Bear Lake. Drove back to Traverse City (90 miles round trip) and Michelle adjusted the settings, and asked us to try again. Still didnt work in Bear Lake. Called customer support (again) and they stated that everything was setup correctly and wait til 6pm. Still didnt work. Called customer support again, and stated wait another 12 hours and it would port over. The problem wasnt porting as we had data and texting, and when I was in Traverse City (where there is TMobile signal) the phones worked fine.Took the phones back to TMobile 7 days after purchase and they charged my parents a $106 re-stocking fee for phones that dont work in Bear Lake. Spoke with Celeste who only wanted to argue for 10 minutes that TMobile works well in Bear Lake, they just couldnt get it to work on any of our 3 phones, hence the re-stocking fee. Asked her why TMobile couldnt get it to work on any of our 3 phones after 4 days of trying. She had no idea. Asked Karl (Manager) to call me. No call back.The good news: after explaining the situation to TMobile corporate, they refunded the $106 in about 5 minutes. But the Traverse City store: we spent 10 minutes arguing about our lack of phone service vs. their fine service in Bear Lake. Celeste stated that the store, even at the manager level, is powerless to waive the re-stocking fee, and the real problem is due to the TMobile corporate policy that hamstrings the stores. The manager (Karl) still hasnt called me back. Surprisingly, I like TMobile service and what I see so far. But the TRAVERSE CITY TMobile? STAY AWAY!!!!

The Uncarrier! Unlimited talk, text and data! No taxes, fees or hidden charges.

Excellent customer service, very friendly people. Awesome location!!

Nice people and good price

Love T-Mo, thanks Tony for your awesome service!

Celeste @ the Traverse City T-Mobile is AWESOME !!

Terrible service

No service