Best store to find womens Levis. Wish they had more sizes and styles. Dont like the new high rise jeans.

THEY DO NOT ANSWER THEIR PHONES EVER. I purchased a ring during pre sale of labor day, was unable to drive back to get it the 50 miles. There was a 3 day limit to pick up. Never got it. It is on my credit card bill anyway. I cant get a LIVE person yet. . Ive shopped with Penneys 50 years, this is horrible service

JC Penney was having an excellent sale so I stopped in. Our local store in my hometown is closed, so when I was passing through and decided to stop. I was not disappointed. The store was clean and neat. The attendants were helpful as well as encouraging that all CDC guidelines are being followed for shoppers safety. I purchased things for my mom, sons, and myself. The mens section had little to offer but I would definitely visit again.

It was ok. I had not shopped here in years. They could certainly stand to have a better selection of older womens classic clothes.

A good variety of merchandise and a good number of people shopping. Good basic styles.

Went in for sheets. Stock was low and very few color selections. I was very surprised.

Awesome sale we caught and didnt know about. Jcpenneys has always come in clutch for nice clothes in a hurry. Variety is awesome and there is something for everyone. 10/10

Cashier handled return quickly.

The store is actually in bad shape. Major water leaks everywhere. I found what I was looking for after visiting 5 other stores. Employees were very nice.

Better this time than last year....not much to choose from..

Wonderful store love shopping there

THE experience was not good not enough associates on the floor to get information about my pickup order in the home department

They dont carry the merchandise they use too i left the store and bought nothing that is unusual for me i was always able to find lots of items to buy.

There merchandise was horrible they need a new buyer i use to spend alot of money when i went shopping in JCP but when i went this pass Saturday was very disappointed.

Great choice of dress pants and shirts. Reasonably priced.

No help in the section. Sections empty and disarray. Store is falling apart. But Im a Stafford fan. Order online, and just return to the store? May be an option because the fitting rooms are still closed. Time to get back to normal.

Great buys and good clothing and shoes. I dont know why there arent more people shopping at Pennys. Maybe they need some new people in marketing because they have what you need.

The staff helped me a lot and made my shopping experience very easy

Love JC Penney. Store looked neat and clean. Enjoyed my shopping experience.

Some great deals! Great place to get some early Christmas shopping done! Great jewelry deals. Easy, flat parking, wheelchair accessible. Very nice customer service staff

It was not pretty inside the store. There were several leaks in the roof, and, stuff falling down out of the ceiling! Also things were just thrown everywhere. Plenty of staffers but only 2 spoke to me. Then I was told to go back and look at the sign because it didnt ring up correctly. So -I- went back to check the price, and, the price was as I had relayed to the clerk. All in all, I had to give it a 3.

Didnt have what I was looking for.

Miss this mall type store in Huntsville!

Great prices, nearly everything is on constant sale. Great selection as always. Friendly staff. The last great department store around.I hope they make it thru COVID and the online economy. Its still nice to be able to go browse in person for what you want and find things you like that you didnt even know they had.

Love this store.Sad that there are barely stocking the shelves..

I normally dont shop like this but my husband was looking for a jacket and they had one but they had nothing for me did I like but they did a great job

Black Friday sales already

Very good day and great deal

Convenient location and parking. The cashier employees were very nice, friendly and polite, they were also were complying with the 6 feet distancing by having the floor marked with tape 6 feet apart going through the checkout. The store also had a lot of sales in every department.

Very nice people.

Great deals!

Purchased some Kids Shoes.. Friendly and Fast... Also Safe ..

Great sell

The staff was very courteous and informative staff and they treated me with respect.

Very nice employees. Wearing a mask is necessary to enter the building. Found exactly what we needed and got right back out of there!

Great prices, polite staff and ample selection. A well-run location with helpful people!

Great customer

I love this store. The staff is super helpful. One of the sales folks saw me searching aimlessly and was able to find my size in the back. I cant compliment this store enough-

Very satisfied

JCPenny is not what it used to be.

The place was an absolute mess both times I saw it in 1 week. Clothes thrown everywhere, random cups & napkins from customers laying around the tables, every pair of pants was just thrown on shelves (not folded or neatly displayed). The staff was rude, cold, and obviously hated being there. No wonder I hardly ever shop there. I wont be going back.

Great sales customer service needs help in some areas

Hole in all of jc penny ceilings leak bad

I always have a great shopping experience at this location. And the manager Mike does an awesome job!

Clean and friendly. Enjoyed shopping there

I have been getting my hair done here for many years and wouldnt think of going anywhere else or using any but Cindy. Shes the greatest.

The cashier by the door wearing the natural afro was very rude. She stayed on the phone for the entire 35 minutes I stood in her line talking to Brundridge-Evans (personal call). I finally put the items on her counter as she continued to ignore me and walked out. I will Never go back to JCPENNEYs in trussville.

I did go in here, like a week before school. Very unorganized. I had to actually pull all boys pants down to sort to sizes to find grandson size. Now I dont have a problem with that. I dont have fake nails, nor a snot!But when theres employees walking around!The store seemed dirty as well. I did purchase jeans and shirts for grandson.( I always loved JCPENNEY, maybe it was the before school rush. But thats when the importance of quality is important!! In the busiest times of year. Keep store in top shape!!!

Store is clean, some in store dept areas seem to have less inventory than they did a couple years ago

Found everything I needed and everyone was very polite and friendly and ready to serve..

JCPenny is always a great deal!!

I love shopping at JCPenney this time of year to save a lot of money on some great brands. I usually stock up on lounge wear, work out gear, and other casual clothes. I got over 120.00 worth of tops and bottoms for 30.00! Most were brands like, A.N.A, Nike, Lee Jeans, Levi Strauss, and JCPs brand gear. I had a very warm and helpful sales associate/cashier that helped me with my purchases. I definitely think its a great idea for everyone to see for themselves what they have to offer!

U need more clothes in store

The store is bright and clean, sales staff are friendly. Even though we didnt find what we were looking for we found a few things we didnt know we wanted. Overall a good trip

Excellent customer Service! Very clean store. Great selection of merchandise! I love their exceptional variety of products !

Found cute clothes . need one back in Gadsden

Nice place to shop.

Very pleasant experience, the young lady was very nice and attentive.

The store is very nice and orderly. The customer service is over and above! We found everything we needed and the check out lady was very helpful and friendly.

I always find great sales on nice fashion items and home goods. The salon has been great when we used it. This is still one of my favorite stores to shop.

The only time I go to JCPenney is to get my hair done. The salon is wonderful and my stylist Benita is the best. She took wonderful care of my natural hair, giving it lots of moisture and hydration and an awesome trim. Will definitely come back and see her again. Worth every single Penney.*pun intended*

Pleasant trip to Penneys at Trussville. Found everything we wanted there, so no need to shop elsewhere. Very nice sales assistant made helpful suggestions which aided us in making our selections. Sales prices were very affordable. Quick checkout. Highly recommend this store. Will return very soon for more items.

The store was clean and got in and out quick. It was upsetting that employees didnt have mask on and apparently they have a reward program that I was not offered

I ordered tank tops, then bought a gold watch. I was treated so kindly by all the associates I came into contact with. Also, the sale on the watch was great! But the quality is what I keep going back for.

🛍great

One of the last Penny’s left and we love it!! Everyone is so friendly, the store is well stocked, clean, and merchandised well. All departments were well established. Clearance departments were a mess but it was a Monday so maybe they had not recovered from the weekend? Customer service was great! We were greeted immediately upon entering and several more times while shopping. Please don’t take away my Penny’s!!

Fantastic deals for working women..

Well, I got a beautiful, white gold and diamond ring, which originally cost over a thousand, but a 50% off sale, I just happened to catch, also there was another discount because it being the last ring of that kind, I dont spend money like that on a ring ever, but I know, for me to keep something that nice, actually safe, clean, etc....needed a lifetime warranty and so I got a Lifetime warranty and a gorgeous ring for $540 total. I just got it back from taking it to have its first clean, also there was a stone missing, which the replaced.

Good sales

Great store. I have shopped at JC Penney all my life and Im in my 70s. I purchase shoes, baby clothes, children clothes, bedding. Love the quality of their merchandise. Perfect place to go for gifts for all occasions. They have great sales. I usually shop at the one located in Fultondale. The one located in the Pinnacle is less friendly and helpful.

Was good. My daughter wanted to go here. However after we went in an started looking around I was glad we did. Had a lot of cute thinks for my daughter.overall was good.

I like this location. It has a great salon, the floor people are friendly and the store is neat. Plus there are several places to eat nearby so it is easy to shop and do lunch with friends..

Great service

The store was clean and well organized. The prices were awesome and the associates were friendly and helpful. I plan to shop here more often in the future.

Prices are getting to high.

Drove 60 miles to shop at JC Penney. Good selection, nice employees. Good prices.

My favorite store to shop at.

Love it here. Took a little time for the ship to store, but great service!

It was a mess..roof was leaking all over the store..

Very nice and stylish clothes. They have styles & sizes for all age groups. I can be a very picky person at times however it wasnt hard to find something that I really liked. They also had very pleasant associates. I highly recommend JCP!

Messy Childrens section. I wont be a return customer.

Love shopping there you can always find something.

Went to sephora Karen was great in getting a scent of perfume that my daughter in law to be loved. Thanks Karen. She took into account her age and fragrance tones, she would like based on a scent she mentioned before. It was a great christmas gift, she said it was one of the items left in her sephora shopping cart.

Need to carry mens v-neck undershirts or t-shirts in tall man sizes in the store. Dont want to always order on line. Would be nice to buy in-store!!

This department store is located on the backside of the Pinnacle Shopping Center facing I-59 in Trussville. It has handicap parking as well as accessibility and plentiful parking. I like their online website but dont like the fact they charge $3.95 to have it shipped to the store on purchases under a certain amount and is not refundable. The reason for four stars: there was no one manning the counter on my last two visits to the pickup desk. I waited about ten minutes before someone arrived to assist me.

Sale was on and we purchased a waffle machine. They have very friendly and helpful staff also who helped us with other items!

While the employees were friendly and helpful, I actually found better deals on Jcpenneys website than this brick-and-mortar store...Sign of the times?

Very slow service and Cashiers are not on same page.. ever. You will hear 40 people yell at each other before you move up a spot in line. Kinda sad and def going to keep my shopping online.

Kindness is like sugar. Aiding in healing a sick soul. A lady in Sephora was extra kind to me.. something I rarely receive.

Nice store. Good selection of clothing. Very clean store and restrooms. Friendly customer service and cashiers.

Customer service on the floor in the men’s department was great. But checking out, Kourtney was very nonchalant and unaccommodating when asked about a product. She didn’t even know how to work the intercom or ring up our coupons.

We needed to exchange a birthday gift for the correct size with out a receipt. Sweet lady was kind, quick and made sure our exchange was even so that we would need to pay extra.

Excellent customer service. The Hair Salon is professional and gave my son an exquisite hair cut. Harry is an awesome stylists.

Good deals

One cashier register open in the store

Had a Haircut from Gerry one of the Best I had. And I know I have Been a Hair Stylist for 35 years.

Good sales going on book bags to high getting low on what they have.

I always find great deals at JCPenney. They have a rewards program that allows you to earn $10 off coupons. The best part about the coupons is that they are $10 off a $10 purchase!

Dont want our store to close. Have been a JCPenney shopper for more than 60 years.

Always a great selection for my big and tall fellas but the way the fitting rooms are currently set up is very inconvenient for back to school shopping.