This Walmart location has gone downhill over the past 2 years. Employees will have carts with stock taking up a whole aisle which makes it impossible to get to certain items. Recently they have switched from their plastic bags with Walmart on them to a convenience store bag. These are very cheap and makes checking out times longer. Trussville police hub being added back tells me that the area is getting like it was 5 years ago.

Worst Walmart in the Birmingham area!! As usual they never have everything I need and I only come here to get simple stuff. Today was Bic lighters. Still living up to that bad reputation. 🤦‍♂️🤦‍♂️😂😂. Thats why I pass by here any go to Trussville when I actually need more than a lighter. 😂😂😂

I went there this past Saturday and needed new tires. They took the time to answer all my questions even though they were very busy. They were professional and courteous. They even had my car ready before the time stated, very fast and thorough.

Best shopping place around good customer service reviews from me and my family. We enjoy going here throughout our weeks to get groceries and other needs. For the best Walmart you should definitely visit this one Indeed because they greet you as you come and also greet you as you go. Even on a rainy day you still see bright big welcoming smiles throughout your entire stay at Walmart supercenter. Thank you for the best customer service experience around Trussville Walmart.

I feel like Im shopping in Eastern Europe. Two weeks of shopping and I could go through the express line

Standard Walmart. Customer service is dead. I bought tires there. There is no place to sit while you wait so if youre not going to walk around the store and buy something youre definitely not going to be resting. What if I was an old person who needed to sit down. Dont go here unless you can walk around for an hour.

Always well stocked shelves and a great variety of items to choose from. The staff are helpful in pointing out where things are located. Would like to see things a little more neat or would have given 5 stars .

Always clean. Well lit. Parking lot is maintained. Not my normal place to shop since I live on the other side of town but definitely good when Im in the area.

Love this Walmart. Big store, lots of merchandise. Its always busy so parking can be a pain sometimes, but the store is great.

Shelve not well stocked. Have hard time finding things I need

The person that worked in the Money area was very rude. She did not bother telling me Walmart didnt have any coin change. She owed me $6.26 after my transaction. She only gave me $6. When I brought it to her attention she said very rudely we dont have any change. Had she told me from the start or pointed to a sign which there was not one. Or if she had been polite, I would have given her the .26 or even let it go. She was rude so she went and got .26 pennies and yes I took them.

Great, busy and always boxes in the way, but atleast they appreciate u for being there

Omg I feel like that where you go to get the vid... As in co

Just throw the whole store away. Management (team lead) on the sales floor suck!!! They are so lazy, never know the answer to anything, just pure awful.

My day was going fine until I came in your store. I spend a ton of money at this location to be humiliated like this. If this is the best you can do get rid of cashiers altogether.

Very well stocked. Not too busy either.

Out of so much! Self check? Better not need to pay with cash!

Typical Walmart. Wide variety of items at a good price. Long check out lines.Even with self check.Lots of empty Human check out lanes.

Walmart is consistent in any state. Its our go to store. Most of the time we can get what we need.

More like a warehouse instead of a Walmart. Dirty. Shelves haphazardly stocked. Discarded merchandise on random shelves throughout store.

Beware using online order and pickup. They will substitute items much smaller and cheaper than the ones you ordered, or will just say its out of stock. Ive gone inside to check myself and found that they did have the items. I guess theyre just too lazy to pull them from the shelf. The last time I made an order for pickup, the employee that brought it out said that he was from another store, bc all the employees at this store had quit and walked out..

Fed up with Walmart. They make shopping so difficult. Shelves are out of many items and yet aisles are blocked with boxes and supply carts. And to top it off, check outs were backed including the self check outs. Every time I go, about 1/3 of self check outs are out of order. Im not going back. I will either pay more at Target or Publix or go cheap with Aldi. Anywhere but Walmart.

It use to be a nice place.(inviting)Not anymore

My Daddy said I visit Walmart like its a cousin. Bought hamburger buns and a dress. My husband said the buns were good. They were the store brand.

I only shop there. Very clean and always organized even during stocking times.

It was stock ! I figured being the 1st of the month it would be empty, works all nice and wearing mask!

This store had everything on my list. Love it. Great customer service. Will go back.

I take back my three stars that I gave Walmart. Ive ordered off the app and drove up to pick up my food as they loaded my vehicle. They never give me the items today asked for and I never had the items but I ordered it this is going on for four different occasions so Im through Walmart as far as online ordering and drive a pickup dont have time to deal with the stress!

Aisles blocked with boxes and supply carts. On a busy Saturday afternoon, check outs were backed up into the store including the self check outs. All self check outs for large purchases were closed. When I finally got to check out, my bread had 5 holes sliced in the bottom of the package. I had to go to another store for bread. I wasnt going back and stand in line again. 😤

Good customer service, have everything I needed, in and out.

One of many nasty and sad places to shop! DONT WASTE YOUR TIME.....

Good store, friendly personal. Special shout out to Carlina for her help in finding the right product.Thank you for your help.

I went in looking for Down’s cake flour but never found it. I used my app to help me locate it. Overall my experience was enjoyable. I used the self checkout near the pharmacy and was able to checkout quickly with no problems.

I feel that Walmart should be paying me since I have to check myself out and bag my own products. BRING BACK THE CASHIERS AND OPEN MORE LANES!!!!!

If I wanted to run the cash register Id go to work there! Im so tired of no lines open, or just a couple, and everyone has to use self checkout-that doesnt take cash! Its mind numbing!

Love hate shopping at Walmart lol but their always welcoming and have what I need

Decent selection, but SO, SO VERY CROWDED which technically isnt the fault of the store, but WOW, the customers are definitely the worst part about this place. No one had any regard for other living beings in the store or personal space. Shame on you folks.I did really appreciate the self checkout areas that had conveyors, which made checking out immensely easier than those tiny stand things in the bull pen type area. Restrooms were kinda gross when I went in, but probably because of the sheer amount of people.

I guess its a good store. Its always busy.

Went in to Walmart to get a few drinks and some tea at closing the guy at the door said we will be closing in a few minutes insaid Ill hurry. I got to the front and there were other black people checking out and the manager would not let me check out it was 1105 pm. I felt like it was not fair when I asked why I could not check out she said all the registers were closed. while two other black families were checking out. I think this was sorry and it might not hit home to anyone. is stay in trussville at Target from now own. the people there are much more respectful.

I found everything I needed the staff was very helpful and friendly but the self cashier lines and the regular cashier lines were just too long having to wait in line more than fifteen minutes before checking out is too long

I had four items. People with loaded carts blocked the

It was..... cool I guess.... They even had my favorite cereal. 8/10Would recommend. 👍🏿

Worst ever,Went to go do a pickup, after sitting waiting for 45 minutes, A team member then tell me my order is canceled because I was late.. But this is after I call in to let them know I had been waiting for 15 minutes already, I was told they was getting my order together, but I never received it.. Never will I ever pick this store again for pickup.. Thanks

I love walmart! I can get everything I need in one place. But the customer service at this particular location is terrible. I gave four on the account that when I do go there is one store associate by the name of Frank that will help. My last visit to the store I asked three store associates to help and they all said they would look for someone to help me but the help never came. I came across Mr. Frank and he was so kind to actually come back to help. He also took my large item to customer service for me while I continued to shop. One thing for certain if you go to this location and Mr. Frank is there he will also be willing to help.

My neighborhood Walmart. I always self check out so I don’t really know how the customer service is. They could be better with keeping the shelves stocked and organized. For the most part, this location always has exactly what I need when I need it.

There today August 10, 2021 senior hour 6am Trussville Al location. Grocery and Pharmacy areas blocked with boxes and boxes of unstocked items. Maskless employees standing around chattering, laughing, and yelling across isles to other maskless employees. Looked like a social party not a place of bussiness. Out of stock most items I was there to get. I guess they were in the unopened boxes not being stocked. I would rate no stars if I could.

I live near the Eastwood location. I travel to Trussville’s location because of how well maintained the store is.

With self service, lanes with human checkout lanes are nearly non-existent. This is making the checkout process even more deplorable than it was previously. Their saving grace was their inventory, but even that is diminished.

This store is always clean and I can find the items I need.

Very nice store. At checkout the card didnt want to work and sales attendant was very helpful.

It was a very fast in and out. It also was very clean.

Had 4 new tires put on. Fast today!!!

Always have to get something from this place

Staff were standing and talking at the entrance and were rude to me upon entering the store. Very unprofessional and not a good way to start my shopping trip. Need to have training on customer service and work ethics.

Trying to buy a tripod in the technology section. Apparently a worker was told to watch me. And she did exactly that, stood right over me and moved as I moved.

Picked up a new battery and the price was great compared to others. Walmart low, low prices. Thanks.

Terrible store, we spent close to two hours there only to find out to hey werent taking cash.... horrible woman so rude in pharmacy nnamed Cindy, I know threen

It was easy to find everything I needed and I had no problems going there.

Some days Trussville Walmart is 3 stars, some days 4. And the reason I say that is it depends on the staff, what shift you go in during thats going to make the difference. During the daytime I give it four stars. But in the evening I give it 3. The evening staff is made up of mostly young people as far as I have seen, and thats okay, but it seems like the undergenerations have no manners! Skills whatsoever! A lot of them are rude and inconsiderate of their customers. And thats the only reason I give it less than 5. There is always workers stocking shelves, and theres always somebody nearby if you have any questions. But that also goes back to be careful what shift you want to ask help from, because a lot of the young folks who work there dont really seem like they want to be there and could care less about you needing help.

Its not like it use to be. The lines were to long

Other than only having 2 cashiers open, otherwise was fine.

Fantastic place to shop! Just need more cashiers!

I love shopping at Wal-Mart

Walmart is Walmart, doesnt matter where you go, they have more than you need. An you will spend more than you expected too...

Got what I wanted, good price.

Terrible in every way possible! The delivery service is nonexistent, and they never answer the phone. As far as the delivery service, they have cancelled 4 of my orders in the past 30 days - with no notification at all. Then, if you try to call, no one answers for an hour straight - no matter which department you select. Their chat customer service is also of no help. They provide one excuse after another with no resolve. Word to the wise: Use Shipt for your groceries and Amazon for everything else. At least youll be guaranteed to get what you ordered, as well as receive better customer service. Walmart should do us all a favor by closing its doors like K-mart. What a joke! Im taking my business elsewhere.

Quick and dont like self checkout

Parking lot is pretty trashed and the store is dirty compared to most Walmarts.

I really got some great buys. Several clothing pieces I bought was on sale.

Long lines, empty shelves, no cashiers, and closed self check out lanes. Well, thats Walmart for ya!

This is one of the friendlier Wal-marts I have ever shopped at, this store is clean from front to rear.

I was caught off guard by the loud music they have being pumped into the parking lot. Not sure if I like it. Im very glad I was able to get keys made at the auto center, though.

I like this walmart. No long lines. Shelves stocked

Great server. Food was good too. Neat atmosphere.

Great friendly service and the best delicious italian food available. We all enjoyed our entrées and meals. Highly recommend.

The food was good. The atmosphere was great for a meeting with friends. The service was slow. Not the servers fault. They were obviously under staffed. A sign of the times I suppose.

We usually get our grocery pick up orders here to avoid Covid. We have had so many problems with this store specifically (rude employees, orders not being ready when it said it was, and no one answering phones) I tried to just overlook it because it’s a convenient location and we’ve always gotten the food we need. However, we picked up an order on May 21st, got two ground beefs. One expired on the 22nd and one expired on the 23rd. Tried to call to talk to a manager about it and got transferred multiple times only to be told a manager wasn’t available. This is RIDICULOUS.

I love Walmart... That says it all. I can go for one thing and always come out with a basket full.

My daughter works in pharmacy. Been there 25 years. Renea Grier! So nice to the customer! Sweet daughter!

Rude employees!!! One almost ran me over with a load of product they were unloading onto the shelves!! She was also very loud and mean to her employees. Then I go to the self checkout lane and an employee was standing in the middle of the aisle. Because I was using a riding cart, I said excuse me so I could get around her. She moved an eighth of an inch over. I had to be careful not to hit her!! She never even acknowledged me! Worst walmart ever!!! Rude!! Rude!! Rude!!!

I will never order on line with this Walmart it took two weeks for me to get my refund from my cancelled pickup order. And the Walmart.com customer service people on the phone need more training.

Walmart is a great shopping experience they just dont have enough items that I buy like organic items and health food items.

Its Walmart. Usually crowded, but they do a decent job at keeping items in stock. A lot of self checkout on both sides of the store

I use to go to this location frequently, but I dread going here now. Lately, it has become terrible. The staff is not friendly, the shelves are never stocked, and there is not enough lanes open to check out. I will not be going to this location anymore.

No stock, very disorganized, employees not helpful. Produce terrible, bought 5 bananas, had to throw 3 away next morning, black inside. Barely got enough good around black spots to go in cereal from the other two. Sure they had been frozen and put out in stock. Now I am well aware these surveys are not taken seriously, just a waste of my time and nothing will be done to improve anything.

I had a major problem with Roebuck Al store they wouldnt answer there phone FROM 9am till 10pm that night and the manager when i went there didnt do anything about it I saw 5 wonen behind the counter working.

Usually well stocked but need a larger stock of Great Value canned vegetables.

Dude@ SELF CHK OUT, was ALERT FRIENDLY & HELPFUL to ALL🤗2204PM 05.23.2021‼️

Prices are never what they say are as posted on the shelves. Soon as you check out, the prices are always different and more.

I rarely enter a Walmart, but when I do, it’s almost always Gardendale Walmart. This is the busiest around, but I usually have a pretty good experience.

There are plenty of checkouts, as well as self checkouts and the employees are usually helpful. This Walmart stays out major inventory items.

It was good and the employees were nice.

The customer service at this Walmart is subpar! I only come here if I absolutely have to. The employees are very unhelpful and rude. And dont try calling because no one answers the phone besides the deli!

Not enough cashiers, took too long to check out... Good merchandise

Cool place the employees would like a enjoy their job and you can tell by the way. The store looks

Like that the store had plenty of staff and employees willing to help find things... Didnt like that it didnt have or was out of most things.

The stockers were very helpful in trying to help me find the right type of Nerf gun

Pretty clean. Were out of a lot of things I needed. Went to the deli...he started my order then an employee needed a call in order. He left me hanging to help her then came back to me. I thought that was really bad. Customer is always first.

Did not make sure I had Al my groceries I paid for I got to work and didnt have all I paid for

Electronics customer service is horrible they absolutely nothing.