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Just Tires
3097 Edinger Ave Ste E, Tustin, CA 92780, United States
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Just Tires
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Be
Review №1

I cannot say enough good things about my experience. Rick was my main contact. He was professional, polite, honest, kind and most of all sincere in his endeavors to take care of my needs.I am 66 and I have never been treated with such respect in my senior years.Thank you Rick for renewing my my confidence in customer service. You are an asset to the company. They are lucky to have you!

Do
Review №2

Quick turnaround replaced my flat tire quickly and reasonable pricing.

Wi
Review №3

Adam Sanchez best person to talk to you while you’re getting service..Very comfortable environment and well taken care of five stars but I will give them 10..Very fast and convenient great service very humble and kind thank you all for taking care of my car..

Ho
Review №4

Got oil change and tires. Reasonable price. The front desk person is nice and helpful

Li
Review №5

The staff was excellent! especially emmit! sorry if i misspell his name

Ha
Review №6

Joe has helped me with my car about three times now. He is fantastic and is always looking out for me and my car. Just Tires never fails to do great service for a great price. I always choose this location and company over a dealership. Fantastic customer service every time as well! Thank you for taking such good care of my car!

Ju
Review №7

Went in Monday afternoon to see if they could look at a tire that I was losing air in. NO greeting, just a hard stare when it was my turn. Asked if they could look at my tire - he replied yes, but it will be minimum 2 hours- I said I could not wait. Can I make an appointment for tomorrow at 4:00? He replied nope - I honestly thought he was kidding but its hard to tell with the mask on - so I chuckled and he dryly responded, we dont make appointments after 4. Sign on door says they close at 6. There was zero can do attitude with this guy and the poorest attitude ever. Will never return to that store. If I could give zero starts I would.

J
Review №8

Great place!! Ive taken my car to get serviced a couple times and the guy up front, Steven always takes good care of my car! Fast and friendly!

Ge
Review №9

Late afternoon Im a 68 year old man who had a leak in tire these guys were no help. Very rude also.Luckily went to America tire expo on Newport ave who stayed and fixed my tire after closing.

Ja
Review №10

Man working on my car was a pleasure. Man at the front desk, entirely bad mood and cussing under his breath. You guys gotta get a new guy representing and greeting this place

Br
Review №11

Went in to get an alignment done -- they had my keys back in my hands in less than 40 minutes. Great customer service from Ethan. Ill definitely be coming back.

M
Review №12

Needed a wheel alignment. Steven took very good care of me. Said they’d be done in 1/2 hour and they were. Honest, friendly, professional, excellent service.

Ka
Review №13

Counter person Emmit threated me I am going to spread out the word to all the communities that dont go to that store, Afraid of my life manager is seems like fighting with everyone.

To
Review №14

Paid $110 for an alignment. They aligned the front end of my vehicle to manufacturers spec but they only checked toe on the rear suspension even though the car has camber adjustments for the rear as well. So as a result I have 3 out of the 4 corners of my suspension aligned in spec and one corner that has pretty far off spec negative camber. Also it took them 2 hours.

3J
Review №15

Came to this tire shop and Steven help me out with my tires problem gave me a great customer service. Thank you for your great service keep it up guys 🙏💯 God bless you all 🙏

Je
Review №16

The gentlemen here always treat us right. Although it feels busy and crowded in their corner location, we are always given prompt service. We are given upfront options and choices and have never been overcharged. In fact, the last time my daughters car needed help they pumped up her tires, taught her how to reset the low tire alert and sent on our way with no charge at all. That says a lot about a place. You could say we are lifers.

Ma
Review №17

Online appointments dont have a meaning here.

Jo
Review №18

They didnt call us when it was ready and closed at 6 pm, sorry didnt have car for second day

si
Review №19

I dont know why people give them bad reviews. Been there for many times and they always perform professional and accurate.I have a Tesla Model X. Change a new tire and fix a flat tire by them. Good service.

M
Review №20

Had an appointment on Friday.Arrived there and I was told that they were busy.They should had called me before I got there.

Re
Review №21

Amazing service during covid. Great team.

De
Review №22

One of my favorite tire shops, but it gets backed up pretty quickly. Make an appointment if you don’t want to wait hours. Pretty top notch service though. I haven’t had any issues and I’ve been going here since 2016.

El
Review №23

They always have good service and friendly staff. 👍

Om
Review №24

Came in round noon . Tall guy helped out with everything I needed!Thanks

Pr
Review №25

My go-to place for tire-related and even any auto issues, just to get their opinion because of the service trust they have created with me. Prices are fair and work is completed on time and they never charge for checking for issues. I would highly recommend this place.

Da
Review №26

Assistant Manager Tony and Rick were great. I bought a new tire at a reasonable price. I also purchased warranties for the new tire and for another tire I bought from Just Tires a month ago. On the receipt, the DOT number for my new tire was incorrect so they wouldnt be able to match the tire to the warranty and Tony fixed it right away, even though it was after hours. Tony gave me an updated receipt with the correct DOT number in place of the incorrect one. I really appreciate the professionalism and the extra effort from this location. By far this is my favorite Just Tires location.

St
Review №27

I came in with no appointment at around 2:30pm. I explained to them that my tire pressure light came on and the guy at the counter was very quick to accommodate me. He asked me to pull up my car to the front and pumped the tires. Took no more than 10 minutes. Free of charge too

Br
Review №28

I am not all that thrilled with my visit here. For the past three weeks my car has had its low tire pressure warning light come on. Its a slow leak, so I figured I would take it in today and get it repaired (I was ready to buy new tires too, if necessary). In order to make sure I got in, I made an appointment on the Just Tires website.I got there, and they were not able to fulfill my appointment. They told me I would have had to wait at least two hours after my scheduled appointment time before they could even get to my vehicle. They said that too many people came in. How do you bump me away in favor of non-appointments when I took the time to make my appointment online? Usually, when you have an appointment, you are the priority.Not cool, JT. There is no way I am waiting from 5:30 p.m. until 7:30 p.m. and likely until 8:30 p.m. after work, at night, to have my vehicle repaired. I saved myself the trouble and just filled my tires at Jiffy Lube across the way. I will take my vehicle elsewhere. I do not recommend this Just Tires location. Whats the point of doing appointments at all if you cant fulfill them?

Ma
Review №29

AVOID AT ALL COSTS!!!! Walked in wanting to get brake pads replaced. A service they clearly offer. The old white man at the counter acted like I was asking him to build a space ship. Asking why I didnt come in earlier. Listening to the other staff talk to customers its obvious the staff would rather not have to deal with customers. Honestly its kind of zeal that drives people from auto service. Save your time and go elsewhere!

ca
Review №30

Scammers, overcharge for their services. Wanted to patch my tire for $49.99 and said that included “balancing my tire”, go drive 12 mins down to Villas tires in 915 e pine st, Santa Ana for 1/5 of the price, only $10 to patch a tire.

Ro
Review №31

Came in and asked to have my tire pressure checked. 4 guys working in the garage, all very helpful. found a nail on the tire and the guy said no problem we are slow right now, should only take a few minutes. then I met the guy at the counter. he was as nice as a rattlesnake. told me it would be 2 hours. 1 car in the garage at the time. what a joke. lost my business for life.

Mi
Review №32

So far so good. Called earlier about new tires, came in at lunch, took 5 minutes to get queued up and walked away nice and easy. Fair price, about 200 for 2 tires on my camry. Will update after i pick up my carUpdate: yea car is great, easy. They called me when it was ready and i got right on out. Thanks! My new spot

ab
Review №33

This place they play games to rip customers off, they are quick to say it take few hours and most likely end up big job I went to Tire Express on Main street, it took 5 minutes and $5 to take the lug nut out

Je
Review №34

Price was cheap, guy at the counter was polite, but I spent over three hours waiting for a single tire change. I would rather have paid 20 dollars more for quicker service.

St
Review №35

Good prices. Been getting tires from them off and on for years. But now Im going there for oil changes and brake jobs as well. Make an appointment online to minimize the wait time.

Ph
Review №36

Call an appointment for my flat tire, but they said bring it over. They take care of it right away without waiting. Thanks Just Tires again.

Ne
Review №37

This place is usually packed wd customers on weekends, but today I was able to go in and out in just a matter of 1 hour. Fast and efficient, thanks to Rick for the assistance.

De
Review №38

Ive gone to this repair shop 3 times now to get my oil changed and tires rotated and they do it in a timely manner for a fair price. They are quite courteous and so far Ive had no complaints with their servicing. I would recommend checking the shop out if you ever need work done on your car.

Ed
Review №39

Went in for oil change for my moms car. Called me said it was done. Came, paid, oil light comes on. Turns out they didnt do anything. Manager gave me a free oil change. Never went back, went to Town Garage where the father son team are honest.

Be
Review №40

I was a walk in with no appointment today. My alignment was very off and it needed attention right away. The staff was very friendly here and they took my car in right away. They did an incredible job and had me out within the hour! Will be returning for future tire needs!

Vi
Review №41

Repaired my flat tires twice at this location within a year timeframe. They did a great job and both times were fixed perfectly. I sensed that these guys are are honest people unlike many other mechanical automotive places Ive taken my car in.Just took my car in for Brakes service. Again, I would give them 5 star for the great service and clear communications. I agree with other folks that they may need to staff up on a person at the front desk during peak hours.

Ju
Review №42

I thought one of tires had a flat tire. The front desk employee put air. and No problem.He told me they will be ok another 5 k. However, one of rear tire has nail in. He told me to go to near byMidas to pull out. I tried to pay. He said no need I did not ask his name. What a nice experiences !Thanks you very much. He made me so happy since I was expecting a lot of expenses.

Da
Review №43

Everyone was friendly overall. I gave it 2 stars because I went in there for a simple patch job on 1 tire and ended up waiting over 2 hours! Yes I get there was 2 people ahead of me they were busy, and 2 people after that still left before me! When I asked how much longer right at the 2 hr mark they said 15-20min because they check everything. This place was a split of the moment decision cause it was closest to my job but I had the same job done on my last car and that took a max of 45min.

St
Review №44

Just Tires took excellent care of my car, when it needed a tire repair. They patched it, instead of plugging it, which is a far better fix, that will last much longer.Their team provided excellent service.

Pa
Review №45

I wasnt happy, i had a blowout and came to them to buy 1 tire. After it was installed while paying I asked how many miles warranty it had and they said it had no warranty. Did I mention this was a $462.00 tire? $462 for a single tire and it has no warranty. Unbelievable.

Al
Review №46

I began the morning trying to get one tire changed at a Just Tires in Irvine off of Jamboree. They left me standing out there past the opening time, even though we made eye contact, and I just had to wait there patiently. Once they finally opened the door, they were extremely rude and short with me when trying to buy a replacement tire. As a female, I often have a bad experience when it comes to anything automotive so I wasn’t surprise. I left there feeling insulted and low, which is when I decided would never return there.

ab
Review №47

Everytime been to this place, they always are either too busy to look at the issue or tell you its going to be late evening before they can get to it, even if you are the first customer in the morning. Its ridiculous. The night manager and crew helped me one time where they stayed open late to fix my flat- I really appreciate that. Since then I brought my car 3 times and they were always busy so I end up taking it to Midas next door who take care of the issue immediately. Folks, when I have a flat...trust me I dont have all day.

Gl
Review №48

Another shop in this center told me that they could not align my car without new lower control arm and tie rod end ($450). I drove to Just Tires. Joe got me right in. 20 minutes later my car was aligned, without needing any new parts.

sa
Review №49

If you go there without appointments. You will wait at least 1 hour. So after 1500 mile oil change computer pops up oil filter notice. After 2000 mile oil change light on and finaly check engine soon lights on.There is two option maybe they forgot changing oil or they using already dead products. Any way i am not recommended this shop for oil change.

Ed
Review №50

Always great service. I made an appointment online ahead of time. Luckily, no line when I arrived and I was in and out in 30 minutes for tire repair. Thank you!

Al
Review №51

I Used to go to jiffy lube for oil changes and tire rotations and really wasnt a fan of their service (Irvine and a corona location). Everyone seemed unhappy, rushed when it was slow, and just over it. I Tried just tires and have been back 4 times since. Everyone is nice and professional and they dont try and up sell you on everything like the trolls at Jiffy lube that are clearly motivated by commissions.

Yv
Review №52

Terrible service, RUDE staff and sketchy business practices!!Came in to get my tires checked before our family trip. Ive been buying my tires at this location for many years out of habit and convenience (close to my house). Bought my last set of tires a year and a half ago. I go in and they cannot find ANY record that Ive ever purchased tires there. I was shocked. Staff was so rude to me. He said I mustve bought them elsewhere, when I knew I bought them there. Its the closest location to my house.He didnt bother to tell me about the tire special they were having or suggest something else to remedy the situation. Ill NEVER COME BACK!!!Dont bother wasting your time there with rude snotty staff who act like they are too good to help their loyal customers.Also my tires were under warranty and now all of the sudden they cant find me in their system! Very suspicious!

E
Review №53

My wife was on her way home from work when the low air pressure came on. She exited the freeway and visited the Tustin Costco tire center around 5:05 PM. They told her they can’t take in any more cars. But they would put more air in the tires. She mentioned what if there’s a nail in 1 of the tires? Jaime ignored her concern n sent her on her way. Plain heartless.Fortunately, she visited this JustTires. They found a nail and repaired the tire in less than 30 minutes!! I just want to say a big “thank you” to the employees for caring. And that my wife is home safe. God bless.

Wi
Review №54

Good prices and good service. They had a chance to up charge me but the employees were honest and got me back on the road after only doing what was needed

En
Review №55

I wanted to balance and inflate the tires. Well, they did the balancing. On low pressure tires. Charging me $14/tire. So when I inflated the tires myself to the required level, they became unbalanced again. What professionals are doing like that?

ja
Review №56

Always treat me right here. Great location!

Fr
Review №57

The compact spare in my car had never been used in 13 years. When I had to use it there was not enough pressure so it came off the bead and I had to call for a tow home.Called around and described the problem_ no puncture, off the bead. Several places said they could not fix it. Took it in to Just Tires and spoke to Chris there. He was awesome_ knew exactly what was wrong, fixed it in under 5 minutes, and did not charge me for the repair! He just said to come back and see them. Next time I need new tires, I know where I am going!

Al
Review №58

Chris, Larry & rest of the team are friendly & reasonable. Replaced tires on three cars.Thanks for the good service.

Do
Review №59

Place is a joke. Set appointment and showed up and the man working said they cant work on this particular type of car I asked cant or wont. He said just take it elsewhere. All I wanted was to have the tires changed which they had done in the past. Never seen people turn business away.

Yo
Review №60

It was the worst experience. We had a flat tire and went for inspection. They told us it would take an hour (an hour and a half at most) to get it inspected. It took over 3 and a half hours just to get them to look at the tire. They told us they would have to replace the tires. It took a couple more hours to get that done.

Er
Review №61

I do not recommend this place on two occasions one of the managers that oversees several locations made poor excuses for not taking my car giving me a weight of 3 to 4 hours these people do not know how to manage time and customers they recommended their competition Jiffy Lube which is a little bit more priced but they got me in and out in 15 minutes their management sucks and their customer service sucks I do not recommend this place at all Just Tires I hope you go out of business

Sa
Review №62

Waited 2 hours for a tire repair. Didnt even get seen. Moved my business next door to Irvine auto care. Done with everything in 15 mins

Ye
Review №63

Always, always make an appointment before arriving. Learned the hard way. Staff were great though, excellent customer service.

cl
Review №64

Was told to come at 7 to get my wheels balanced. Got there and they turned me away because they didnt have time. Unreal. Waste of time.

St
Review №65

Nice people excellent customer service. Definitely come back

Va
Review №66

I came in to swap my tires from my old wheels to new ones and come home with three rashed wheels (the old wheels that they took off). One of them is as long as 7 inches on the lip. So upset and frustrated!After talking to management, they told me that I curbed my wheels even though I havent driven the car for three months and the only time I take it out was to go to this tires shop. I check my wheels two days ago and there was no scratches except for one.If you care about your wheels. Dont go here! Theses wheels are only couple hundreds bucks to me but its the way that they deal with it that shows poor business ethics. They just keep blaming me for curbing my wheels. Though I know for fact I didnt.Also, They keep changing their mind on what they want to say to blaming me:- One, Chris told me that if it was the machine it would be a little dent. Then when he saw the dent on one of them he said Maybe.... He just went against what he said. And when I asked him how do you know that it wasnt the person who took the tires off the wheels and just dropped the wheels on the ground? And there was not respond.- Two, he said maybe I curbed my wheels and my tires were too meaty so I didnt see it. I told him, no my tires were a little stretch. Then he said, even more the reason. Noooo! Make up your mind !!! I checked the wheels before bringing them in.Yes he did give back half of how much I paid but thats not the point. $50 is nothing. Its how they treat customers. Im glad I know about this place so I can warn my customers from going here.

Ab
Review №67

Wait was slightly longer that expected, but it was an unusually busy day. Staff was professional and communicated well.

Ni
Review №68

Went there for an oil change and they made to get synthetic blended one which I never had to put that oil in my car. After one and half hour wait just for an oil change I realized that I could put the conventional oil when I called my authorized car service center. but when I went back again and told them they did it wrong they showed kinda weird attitude and I just got refunded the price difference (was expecting a full refund as a courtesy). Not recomending this place it is a total rip-off!

Mi
Review №69

Affordable, quick service despite it being a busy day, and friendly employees. They also had a clean waiting area with complimentary water.

Pa
Review №70

Jose is friendly and helpful getting alignment done for my car.

Mi
Review №71

Great people and service. Brought my car in for an alignment and bought two new tires. Car drives totally different after the alignment.

Ri
Review №72

Had a flat and needed replacement. Guy at counter said it would take 4 hours before they could even look at it. Just ridiculous. I spent my $ at a competitor and had it done in one hour.

pt
Review №73

Great service from the manager Chris and service advisers Branden and Jose. Only place I would recommend for tires and service!!!!

Ad
Review №74

Terrible. Told me on the phone to come in and theyll replace my tires while I wait. I get there, and they turn me away, saying they are too busy.

Le
Review №75

Long wait. Staff was nice and did a good job

Mo
Review №76

Despite the bad rewiews, I had a really good experience here. Scheduled a service, came in and was on my way 30 mins later with everything back to normal. The extended hours really helps if you work during the week when other places are closed.

Te
Review №77

Called in advance to confirm they could do brakes. Said yes but current wait was 90+ mins. Said no problem and headed down. Got there and they could no longer take me. Waste of time and money to drive down here. I won’t be back.

Cl
Review №78

They always treat me well.

Da
Review №79

I came to just tires with the problem of a flat tire and i was sent away several times without the issue getting fixed.My first visit i was sent away with an oil change. My second visit they found the problem and patched a small hole in one tire.I still have a leak in my tire and now my car does not handle properly. The steering wheel shakes driving down the freeway. Not even sure what caused this new problem that started directly after i left just tires.A week after my last visit i noticed damage to one of my tires hub-cap.I will not return.

G
Review №80

Go to this place if you want tyres at a reasonable price.

Ed
Review №81

They forgot to call me when my car was ready, I was sitting in the store for about 4.5 hours.(Only changed one tire)How did I find my car was ready, I went out and checked by myself!!Waste a lot of time, and I told them, they even don’t apologize to me.Very rude! I’ll never go there again!!

Ma
Review №82

DO NOT GO HERE! Over two hours for an oil change with empty bays. Horrible pricing and they forgot to put my wheel lock back in my car. Never coming back to this location as I have had multiple bad experiences here

V
Review №83

Good management, decent prices, nice people.

Ch
Review №84

Just Tires is the best. Chris, thanks for your great help!

Da
Review №85

Good mechanic is the one who can fix the problem not replace and try to sell a new one.Whats the point of having them when we have to buy a new one ?

Ol
Review №86

They no longer install tires brought by customer, failed to tell me this over the phone

Ma
Review №87

Good prices, extremely friendly and professional.

Li
Review №88

Great service & fair pricing.

da
Review №89

Good friendly services and fair pricing

mi
Review №90

Very fair pricing and were upfront about everything. Didnt feel pressured at all.

Me
Review №91

This place always does a great job!

Al
Review №92

Under staffed and takes a long time to finish a car. I didnt even bother leaving my car here when I saw the lack of employees

Ch
Review №93

Worse place ever!! Made me wait for 3 hours to tell me they couldnt fix my tire. Waste of time.

Jo
Review №94

Pretty much a good experience when i go in.

kh
Review №95

Very friendly very good costumer service

Bo
Review №96

Very dissatisfied on several layers.....Manager did not do much to make me want to return....Pricing and services not clearly explained....

Ho
Review №97

Not recommend this place because those people are very lazy. I just spent 3 hours right here and only for repair a nailed tire. If u have enough time and wanna waste it you should come here :)

Jo
Review №98

Good prices and certificate system

Do
Review №99

Nice, helpful Staff. Thanks!

Mi
Review №100

Great service done right!!

Information
34 Photos
100 Comments
3.6 Rating
  • Address:3097 Edinger Ave Ste E, Tustin, CA 92780, United States
  • Site:https://justtires.com/en-US/shop/CA/Tustin/000908664-92780-7243
  • Phone:+1 949-262-0616
Categories
  • Tire shop
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Planning
  • Appointments recommended:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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