I had the worst first time experience buying from this store. The assistant manager was rude. I would have been better off buying online. The only reason I didn’t cancel my order was because I called online customer service and they were very kind. When I received the furniture—two nightstands from the order were damaged. They were supposed to be real wood but they were crumbling on the face of the drawers like particle board. I’m frustrated with myself for not canceling. After reading other reviews I know I’m not alone in my experience of the Birmingham-Summit Store. It looks like the only happy customers are white.

Thank you for a nice shopping experience. Love the counter stool choices!

Awesome service. We wanted a certain light fixture that unfortunately wasnt in stock, however the representative knew exactly what we wanted and helped us with our order.

Every time I go in here I never end up buying anything, it’s overpriced and not worth it

Retail hell. The people that work there, every single one of them, are not just unfriendly, they are hostile. Shopping is supposed to be fun, and instead, every time I go in this store, I dread it.

Amazing furniture!!

Never a bad West Elm. I could move into the store. Everything is my style.

The table arrived two inches taller than advertised. Standard chairs dont fit. They wouldnt exchange it. Ive had it a few years now and w now have wood worms in the table- these come when the wood is not heat treated prior to construction. I can pay to have it treated but for a table that cost 2k to be too tall for my chairs ( we sit SOLOW) and NOW to have wood worms, this is absolutely unacceptable. Customer service is poor. They really dont care whether you are satisfied or not. The excuse for it being taller than advertised? They are made in other countries so they are slightly off. So other countries dont have rulers. And two inches is not slightly off. Table heights matter because chairs are standard. We feel like we are eating at a Giants table. An exchange was out of the question.

The people who work here are the absolute nicest. They are so patient and helpful, even when you ask a million questions and can’t seem to make up your mind. Highly recommend this location!

The smaller purchases Ive made at West Elm for things like hand towels or candleholders, I have been completely pleased. However, the more expensive purchases Ive made, maybe four, I have not been satisfied with those purchases. For example, I bought a bedskirt which I believe was overpriced. When I received it in the mail because they dont sell these in the store, the fabric is extremely hard to get the wrinkles out. I had to send it out for dry cleaning. Even with it hung on the hanger from the dry cleaners, it still had a lot of wrinkles that seem to not want to come out. It looks decent on the bed I have it on but wrinkled. I also bought a sheet set for my queen bed, same as the skirt. It wrinkles so badly that even ironing it a couple times on both sides, I was not able to get the wrinkles out. I dont normally iron my sheets, you have to iron these because they are THAT wrinkled when coming out of the dryer. Third, I had bought a duvet cover there a while back, which I completely loved. Its great quality but the measurements for it are not correct to the down comforters out there so that it fits it correctly. The queen duvet measures 92x88; queen down comforters measure at 92x96 and 92x98. Fourth, the last purchase I made was the simple white bed frame. It took a month for it to come in the mail. When I received it, one of the parts were damaged. When I called the Summit Birmingham store to tell them about it, they asked if the piece I received could still function. When I told her yes, she made it sound like I needed to deal with it. I was not satisfied with the response at all. I purchased a whole and new bed frame, not a broken one. I called the home office, and they quickly sent me the parts I needed to replace the damaged parts. However, one of the bed rails was already chipping on the inside of it before assembled, so NOT the best quality! Not sure I would ever buy anything-bedding from this store again. Expensive purchases have been a regret.

So, I purchased $4000 of furniture online. The NEXT day I get a email AND Facebook ads showing several of the items are now on sale or further reduced. I call customer service and ask for the discounts and am told that I will have to cancel the existing order, then reorder BUT that I would then be charged more for shipping so that I wouldnt get any more savings anyway. ?? I argue the logic and get nowhere and give up. I keep getting more emails and ads showing MORE sales on the items I purchased but, let it go. The window for delivery dates comes up so I check online for delivery info. NO INFORMATION AVAILABLE FOR THIS ORDER Call the customer service line and get the automated tracking. DEAD AIR, then hangs up. I try again, same thing. Call customer service, listen to a recording of Marla Thomass raspy voice saying something unintelligible, finally get a rep. and they tell me that I need another department and transfer me. I listen to Marla again, then get a message that this mailbox is full and a hang up. Call customer service again, Marlas voice is really pissing me off at this point, I get through and explain the situation. Very nice woman looks up my order and tells me it will deliver on friday. Great! Take Friday off work, call to find out the delivery window, get transferred to full mailbox twice. Hang out, no delivery shows. Call again, sorry it looks like that will now be delivered on MONDAY. So, here I am on Monday on hold for a supervisor for 40 minutes so far.....Will I ever order from this company again. Hell no.

Furniture quality is severely lacking. Hundreds of dollars for composite wood. For this specific location, we walked around for over 10 minutes and weren’t so much as greeted or approached by anyone or offered any assistance.

Different items, lots of space fillers.

Love the furniture and just about everything in there

Great name, selection and service

Love this store!

Fun, Fun, Fun furnishings.

Ridiculously overpriced.

Beautiful

Friendly