I would like to take this time to than Benton Nissan of Hoover they have the best Customer Service! I wanted a 2021 Nissan Sentra and I went to a local Nissan Dealership and was given poor Customer Service and just a of lack concern in my purchasing a vehicle from that location. Mind you Im in Georgia I reached out to Mr. Raymond Allen and I was able to purchase the vehicle I wanted with no hassle the communication was professional, clear, and concise. Thank you to Mr. Jeff Perkins ( No relation) to Mr. Wayne Byram the vehicle was delivered to my door thank you for enduring the rain and traffic to deliver this vehicle! I love the car thank you for making a car buying experience memorable.

I just bought a f150 from Angie Denmark. She was soo wonderful to work with. They made me feel like a welcomed customer. Angie talked with me like a friend. I appreciate that. Good people Good deal. Will definitely buy from them again

I just moved to the Birmingham area last week, and had been stressed beyond belief about purchasing a car. However, going to Benton Nissan was the absolute, best decision. Cameron Anderson welcomed us in and immediately started taking the best care of us. He was super friendly, listened to our concerns, and went above and beyond in making sure we got the best deal. Just when I thought we hit the jackpot on amazing customer service, David Dejesus also went above and beyond for us. He was so kind and understanding, and made the finalizing process quick and easy.

I had the pleasure working with Joy Coke in getting me a brand new 2021 Nissan Sentra last Saturday. I was a little discouraged but she left out of the office saying You are at the right place, we got you . The process was simple and in no time I was driving out in my new car.. I really appreciate you Joy!!! Your the best!!!!

I highly recommend this dealership!!After almost 3 three weeks of no luck a “another” Nissan dealership I decided to call Benton of Bessemer/Hoover and thats when I began working with the most wonderful &hardest working car dealer I’ve met in my entire life !Angie Denmark promised me that she would get the job done she really got it done!From the trim level to the color and interior she made sure I got what I wanted & ask for in a quick& timely manner!!Me & my family are beyond ecstatic that we had the opportunity to work with someone so determined and caring!I hope to work with Angie more in the future!!Thank you so much Angie!!!😃

Travis Payne is the best when it comes to buying a car. He is a great salesman and always willing to help. I have been dealing with Travis Payne for many years. I always leave riding and smiling. My experience with T. Payne has kept me coming back for years and sending others. Keep being the great salesman you are T. Payne. You are definitely one of the best.Gloria Jones

The best car dealership Ive ever been to. Angie Denmark is the best sales person Ive ever worked with at a car dealership. Ive bought three vehicles from her and I would buy three more. You need to keep her around for sure!!!

I brought my car of a oil change. I got there at a little before 8:00. I was informed it may take 3 hours. I left my car and I was informed they would contact when my vehicle was ready. I was contacted almost 2 hours later and was informed my vehicle was ready. The young lady that took my information was really friendly and is a great asset to your company.

We have purchased 2 vehicles from Cameron Anderson & have had the BEST experience both times! We won’t ever use anyone else! 🤩

Mustafa and the staff were great! He definitely worked with us to get me in exactly what I wanted! I really appreciate it! Thank you!

I met Travis as a car salesman in 1995. Travis appear to be friendly and professional. He made me feel very comfortable with no pressure for me to purchase a vehicle. Travis was very knowledgeable about cars. Since then I have trusted Travis with all of my auto purchases. I would recommend Travis to anyone for the service that he provide.

I recommend Marquez Gowdy to help you find the right car to meet your needs. You will have a good experience here. I did not feel pressured or manipulated to buy something I really did not want. The pricing here is competitive. Financing at a good rate is available, if you qualify. Thank you for exceptional service.

Cameron Anderson was the best Ive ever dealt with at a car dealership! He made the entire process easy and seamless...from a simple email to delivering my car to me the next day...I would use them again in a heartbeat! Thanks Cameron!

It was a great experience. Everyone was very friendly and helpful. I will be back again in the future.

We loved working with Angie at the Hoover location! We asked her to find us a Platinum Pathfinder and she was diligent in finding us one! Even drove to a dealership to pick it up for us! True Customer service! Will always use her at Benton!

My experience with Cameron was the absolute worst. Very unethical, unorganized, and extremely poor communication skills. I wouldn’t recommend him as a salesman to a dead tree.

Well the only people that were nice and courteous were Jeffery and the nice lady that checked me out. Mike was very rude and would not accept my coupons said they were from another dealership. I said what difference does that make they are Nissan coupons. He continued to say we could not accept. I said I took my car to the wrong place and wont be back but he said I was in the right place. I said no I am not b/c you wont accept my coupons so I am in the wrong place. Mike walked off. Jeffery knew I was frustrated and said maam I will find some coupons for you. I told Jeffery Mike needs to take a class under you on how to talk to customers b/c he clearly does not.

I had an amazing sales experience with Travis Payne or TPayne as he is called. He was patient and listened to what I wanted and my budget. He didnt try to oversell or pressure me and I appreciated that. Thank you TPayne for the best car sales experience I have had in many years, and I am enjoying my new vehicle!

Words can’t express how thankful and grateful I am with Nissan in Hoover. My car salesman Mustafa was very helpful. He kept me posted whenever a 2022 Pathfinder came and offered me first dibs on it if no one as bought it already. Without Mustafa I wouldn’t be in my brand spanking new 2022 Pathfinder. We had to pull the plastic off. And I’m enjoying it to the fullest

My husband, Randy and I, were searching diligently for a vehicle as my husband was starting a new job and the company he was going to work for did not offer company trucks. His start date was today (July 6) and as of last Friday, July 2, we still did not have a truck. When we came across a vehicle at Benton Nissan of Hoover, we thought at last maybe our search was over. Randy made contact with Product Specialist, Angie, and we immediately felt comfortable working with this dealership. Since we lived 4 hours away from Benton Nissan, we told Angie that she would be our eyes for this vehicle (it was a used vehicle). We told her we did not want to drive 4 hours one way and discover the vehicle would not be what wed hoped for (which did happen on another vehicle somewhere else earlier in that week). Angie immediately went out in the rain and took tons of pictures and sent to us and was honest with us and mentioned a couple of minor scratches. We decided to take a chance and drove the 4 hours to see it. We were not disappointed. Not only was Angie a joy to work with, she also had Cameron assist us with a couple of things. We could not have been happier with our whole experience and we love the vehicle we purchased!! Thank you both for helping us complete our search!!

I was visiting the city from out of town and needed an oil change. Got in early and was taken care of pretty fast. Person in the services department that assisted me was very courteous, professional and accommodating.Great service:)

In August 2021, I bought a Mazda CX-5 Touring Edition from Benton Nissan of Hoover and couldnt be more satisfied. At first, I worried about buying a Mazda from a Nissan dealer, but the SUV was everything I had been searching for. Plus, product specialist Cameron Anderson made me feel welcome from our first text exchanges and, onsite, went above and beyond to let me know how much he (and Benton) appreciated my business. He was friendly and informative, and has since answered my follow-up text questions quickly and completely. Overall, Camerons a great ambassador for Benton Nissan of Hoover.

I would like to say that this was the greatest experience I’ve had. The young blonde lady was so very nice when she greeted me in service. And Mikey brought it home and got me taken care of! Definitely will be returning soon!

I recommend TPayne for all your car buying needs. My family and I have purchased several cars from him. He is very professional, caring and exceptional in listening to the customers to meet your needs in purchasing a car. Our family has been pleased and blessed with each car purchase from him. If you are looking a honesty and dependable top car salesman TPayne is the one for you.

Tre and Travis were absolutely amazing! They helped me find the perfect car and got me an amazing deal!! Yall gotta check them out!

Benton Nissan!!! Treated me with care, like family throughout this entire process. Angie Denmark is a sweetheart and made sure everything i needed was coming with my vehicle of choice. Thank you so much guys! 10 out of 10

Excellent service! Worth the drive from Tuscaloosa to get my car serviced and have faith in the service department! Great Customer Service! Devon was exceptional! Many Thanks! Will be back when time for scheduled maintenance. Very dependable. Many Thanks!

I had an 8am appointment for an oil change. After 2 hours and 20 minutes of waiting, I went to check on my car. It was still in the waiting tunnel. I told the guy dont worry about my oil change because I was leaving. He told me they were about to take my car back and it would be done in 30 minutes. I work overnight 730p-8a. Its completely unacceptable to wait 3 hours for just an oil change. What was the point of me even making an appointment. I bought my car in 2013. Ive gotten my car serviced at the Hoover location every since then. I doubt that I will continue after today. Saying Im disappointed is an understatement.

Wonderful experience with Mr. Travis Payne and the entire team at Benton Nissan. I expected to test drive many vehicles and shop at several places before deciding, but knew I wanted to purchase with Mr. T right away. He exceeded expectations with the sale as well with hospitality, making sure we were always comfortable, had a beverage, and knew where the restrooms were if needed.

What a great experience at Benton-Nissan Hoover, my sales rep Josette Rice was very efficient and informative on accommodating my needs. I explained what I was looking for and left the rest up to her. If you are searching for a vehicle new/used please be sure to check out Benton -Nissan in Hoover and ask Josette Rice, she will have your best interest at heart.

I could not even begin to type the novel describing the shady experience we have had at this dealership that they let drag on for almost a week. Today was the last straw for us. I would suggest you take your business elsewhere - honest dealerships DO exist. This just isn’t one of them.

This was my first time at this dealership. I was greeted Mikey Leipert today. He immediately uncovered my issues, answered questions promptly and get my car in and out fast. He let me know about possible needed maintenance and we made a plan to get it fixed soon. All of the staff were engaging and left me feeling like I was being treated fairly. I will return soon!

Tre Raines is the man. We drove 2 hours to get a new truck and he made the process quick and easy and had us on the road in no time. We will be back when it is time to get another vehicle.

Gary Perkins is THE reason I bought my car from Benton. I’m not one who likes to be “sold”. I like people who are straightforward, authentic and honest. I believe Gary meets that criteria. I feel he sold me a quality vehicle at a fair price and that was all I wanted.

Called on Thursday to put a deposit on a truck, and drove 4 hours to purchase it! Calling that day, every one was pleasant and kind. Angie is amazing! She knew how far we were driving and made sure that the buying process was quick and easy so we could get back on the road! She even had it detailed before we arrived. We were there approximately 2 hours, which in the car buying process is quick! Go see Angie for real!

We bought an Armada from Angie Denmark tonight. She was detailed, knowledgeable and respected our budget. She worked to get us the car we wanted and top notch value for our trade in (compared to other dealership values). Never did we feel pressured to spend more then we wanted too. Great to work with!

Josette Rice helped us get a great deal on a 2021 Murano and we love it! She listened to what we wanted and went right to work to get us everything we wanted in a car! She was a pleasure to work with! Such a wonderful, kind, sweet lady and she made us feel at ease. Thank you so much Josette!

Billy Baker did his thing he helped me and my husband get our ride if yall need a nice dependable car go see him he will do his thing and get yall a car too BILLY BAKER YOU ROCK !!!!!

It was amazing. Everyone made you feel like you were family! They were helpful, knowledgeable, and answered all our questions.

I brought my Nissan Leaf in to get serviced due to an error on the dashboard. My vehicle no longer charges after service, and it is an entirely electric vehicle. As such, I can no longer use my vehicle until I bring it in to get service. Hopefully I have enough mileage to get it back to the dealership.Update: changed from 2 to 5 stars. Silly mistake on my part: the outlet connected to the home circuit in the garage overloaded. I didnt realize until after bringing the Nissan Leaf in for the 2nd time. Benton quickly let me know the Leaf would charge, I checked the circuit breaker box in my garage, and sure enough a breaker flipped. I flipped it back on, brought the Leaf home, and it was good to go. Thanks, and sorry, Benton Nissan!

I went buy tire and I was treated like dog, never felt so bad in my life, service guy by the name Micky or what hell, he was so rude, I buy the car there all the service people was rude also, “Never Will Go There To Get Car Again. Went to the head person of Nissan and he was kind but people who work in service is a disgrace. Went down street to do business.

T Payne was great and got me the car I wanted

The sales associate Joi Coker was awesome....Customer service was off the chain.Thank You sooo much

Tre was great. Wasn’t pushy, gave me what I was asking for. Very knowledgeable about the vehicle. Great guy to have on your team.

We had an amazing experience working with Angie! She worked super hard and went the extra mile for us to purchase our first car! We had previously had negative experiences with other dealerships and on day one, Angie reached out and called to set up a time that worked best for us. She listened to our financial needs and goals and was able to find us a great car in our budget. I’ll be recommending Angie to anyone I know looking for a new vehicle!!

I purchased my car with Benton Nissan a year ago, never have I had to wait 3 hours for an oil change. I told the lady I had a recall on my car that if it would take long to fix the problem I would come back another time, still don’t know anything about that. The woman that took my car back for me hasn’t even come and given me any updates. Normally I don’t leave bad reviews but this is ridiculous.

I had an amazing experience at Benton Nissan of Hoover, Al. I drove from Madison Al and I am so glad that I did. The customer service of the entire team was without a doubt absolutely amazing. My salesman Cameron Anderson helped me through the car buying experience in such a professional & personal way. He not only explained the process to me but he told me about all the bells & whistles I was going to receive. Cameron made me feel at ease & extremely comfortable. We laughed & joked with each other, But were serious when we needed to be. The team worked with me and gave me an amazing deal on my new SUV. I will definitely be back and highly recommend Benton Nissan to everyone, you won’t be sorry. Ask for Cameron...he is the absolute best!

I was able to get an appointment and an out of stock part installed within 24 hours. Everyone was courteous, cheerful and informative. They completed the work I requested with no problems or complications.Good to know they are there and come through when I need them.

I think my consultant was honest and addressed all my requests

My experience was great. Josette rice is the best there is!

Earl and David where on point. They were on top of everythingI went there looking. and left with a new car. Exceptional

I brought my car in because the engine light came on and after the diagnosis check the technician said that I needed a new transmission. Well, y all had 3 cars before me that were already being serviced, so I received a rental car until yall finished rebuilding my transmission and now my car is driving GREAT. Thanks for maintaining excellent service and great customer care, Mr. Devin.

Marquez was great! Got me in and showed me what we were working with for my range and was a big help

Regarding the service center - Would recommend you go elsewhere. They estimated around $600 less than the final bill - and after review of the second page of itemized charges, there was:1. $6 fee for windshield washing fluid that I just filled 2 weeks ago2. $50 shop charge for the luxury of spending my money here3. $40 to change perfectly good windshield wipers4. no discount on oil change that they promised as on their website and we discussed on the phone5. $10 for looking at the battery6. $280 for a nissan factory issue that should have been covered by the manufacturer

Amazing. Joi was beyond helpful and I couldnt have asked for a better person to deal with!

If you want to buy a car. Go here. Great group of guys.

It was a great experience. Angie was very patient and super knowledgeable about the cars I wanted to check out.

The most AMAZING buying experience I have ever had!!! Angie Denmark was AWESOME she handled everything over the phone. The trucks air didnt blow cold she it repaired . I feel like I have a new friend will buy again from her. She will get the job Done!!!David DeJesus in finance was one of the kindest and Politest young men I have met in a long time .He even went out side to tell Charles to keep fighting and moving on. Great bunch of People!!!

I purchased my daughters first car here and from beginning to end, they were the epitome of customer service. As soon as I inquired about the car I saw online, I received a general response. Within an hour, I got a response via email from sales and made an appointment with them. Ive been keeping an eye out for months looking for the perfect car for her and couldnt pass up this deal. Cameron helped me through the car buying process. He was the absolute best, although I do think he missed out on a career in comedy! Im not a people person, but he put me at ease and made the car buying experience exceptional - even though I kept him way past closing time trying to finalize everything. Sadly, I dont remember the name of the person who did my finance paperwork, but he was also great. My child is usually super quiet, but he started talking to her and she wouldnt stop. Overall, fantastic experience. I will definitely return when its time to trade in my car.

Okey so I don’t really write reviews but this really upset me. I was driving up and down this main road looking for our next family SUV. Me and my boyfriend already own 2 Nissan and we have been in the Nissan family for years prior to the ones we own now. So we are deciding if we wanna continue with Nissan or look at another make. I was looking at their cars and no one came out to ask me if I needed help. Then drive to the front of the building and the sales men waiting for his customer didn’t even bother giving me a card or anything or assisting me with anything. I was wearing gym clothes because I had just left the gym, so yes maybe I wasn’t dress to impress but this was a poor customer services experience.

RUDE - UNPROFESSIONAL -Tried to low-ball me with a ridiculous offer!I ask why? They said, your maintenance required light is on. I was like, duh?? Maintenance required light was on to remind me of an oil change soon.There is a difference between a maintenance required light and check engine light. I can only assume they thought I was a single female with no mechanical brains.

My search started online and within minutes of entering my email and phone number, I received a phone call. That really Wowed me and I was impressed. They assured they would help with my situation and they surely did. There was no pressure and my sales person Tre listen to what I wanted and went above and beyond for me. This was the most easiest and quickest processes for buying a car that I have ever had. I mean QUICK!!. I am really satisfied AND happy with my purchase. No buyers remorse here!

We spent a few days looking over cars and working with Billy. The car was for our daughter and she loves it so much. We all do. Billy was great at answering questions and helping us find the perfect car.

The staff was very friendly and helpful. Probably one of the better experiences I have had getting my car serviced in a while.

They sold me a bad battery. After taking my car back 4 times for not starting in the span of 2 months (from when the battery was replaced) they found nothing wrong with my car or the battery recently replaced. I proceeded to take my car to a different mechanic after being told by this dealership that nothing was wrong with the battery or car after a full diagnostic test for $153.Other mechanic shop diagnosed a dead battery cell within 20 minutes of testing battery. As a night nurse I rely on my car to start when I am getting off my shift early in the morning before the sun has even risen. I sent in the report and issue to Nissan corporate which quickly and easily accepted a refund for my battery, but this dealership refused to accept responsibility and refund for the diagnostic test which was not done well considering a bad cell is not an uncommon problem for car batteries.After being stuck in a dangerous parking lot of downtown Birmingham multiple times, only to have the manager raise his voice at me over the telephone I highly recommend you avoid this dealership and go to the other dealership or mechanic shops in Birmingham.

I never write reviews for anything and all i can say is....if you need a car don’t go anywhere else. i’ve NEVER had such an easy or pleasant experience with a dealership like i did at benton’s. i left feeling like i got an amazing deal with minimal negotiation, and was very well taken care of. thank you thank you thank you CAMERON and DAVID. you all were extremely accommodating.don’t miss you! you won’t find a better dealership. (we live out of state....completely worth the drive!)

I went in to trade in my car and purchase something new. The sales associate, Trey was amazing. We spent hours working on getting the perfect deal for me. Once everything was squared away, the car was cleaned out, gassed and being brought around to me. While waiting for the car to be gassed up, I was approached by the finance manager who informed me in a very nonchalant way that I would not be taking this car home. He stated that the car was a trade in and the owner was having trouble with her financing so she would be bringing her new car back and needed the car I was purchasing. I was not given the option to look at other vehicles, or really do anything else. I am highly disappointed and dissatisfied with the service or lack thereof. I wasted three hours and had my credit checked for nothing. I will not be recommending this place to anyone because the cars they have for sale may not actually be for sale.

We had a great experience with joi coke and would recommend her for any future auto purchases you may have she has helped us out buying our vehicles recently and getting rid of a vehicle also. Please choose Benton Nissan.

This is by far one of the best dealerships I have ever been too. Mr. Ray Allen (sales&fin.) went above and beyond to make sure i got the right vehicle to take home to my wife. He is the best salesman I have ever been able to work with on a car deal. He treats you like family and takes the time to help find the vehicle that you want. Also everyone at Benton Nissan is very courteous,friendly and just nice. No pressure to push you into something or talk you into anything. They have a great sales, finance, and service team. The next time I need a vehicle or service on the one I just bought this is where I am going. I will recommend Benton Nissan and Ray Allen to anyone I know that needs a vehicle.

Mr. Payne was extremely helpful. He went above and beyond to help me find the exact Rogue that I wanted. I never felt pressured, and I felt that he had my best interest in mind. Mr. Robinson was also very helpful. I am extremely glad that my friend told me to talk to Mr. Payne when I needed to get a new vehicle. Benton Nissan will definitely be my first choice for my vehicle service and future vehicle purchases.

Don Harris is awesome and so was my experience purchasing my vehicle glad I chose Benton Nissan Hoover.

Billy Baker was my sales rep he did amazing was patient with me and worked with Frankie to find the car I wanted and got it there for me love Benton Nissan this is my second purchase from them they have always taken care of me and my needs highly recommend them !

I was in need of a replacement vehicle after my old 2013 Versa was totaled. We searched and found a low milage Nissan Rogue for exactly our target price! Angie Denmark and the gentleman who helped us with the financing did a fantastic job.Highly recommend buying from om them!

If you are in the market for a new Nissan, please see Mr. Marquez Gowdy at Benton Nissan Hoover. This Man is AWESOME 👌

Benton Nissan Of Hoover exceed reputation, gives great service you go there. There always someone ready to help you. The service department always keeps you informed on your car. Travis Payne was my salesman, always on his job, always ready to answer your questions. I recommend Travis to many people, always ready to sell you a car that you want. This is my second car he sold me.

Takes about twice as long as Express or Walmart would for an Oil Change. Nice waiting area with free coffee and some snacks.

Watch their price fixing! They advertise for one price, then give you a quote with a different price. They say ad price is the special, but no where on the ad does it say this is a discounted price or what the original price was! Case in point: vehicle ad said $51,695. Their quote said: $54,890!! When called out on it, they said, Thats the price before the discount is added for our internet price, which I further discounted. Internet ad did not say the vehicle was discounted! For a vehicle KBB and NADA say is around 39,000-47,000!Any shady businessman can raise a price to reflect a discount, but to raise it beyond recommendations, and then provide two different prices? Price gouging and no integrity! They represent the car salesmen of twenty years ago! Rip off the customer at any cost! (Pun intended)

My overall experience was great as a hwoman. They made sure I knew my features & the overall of the vehicle. This is my 2nd vehicle that Ive purchased & I have a son that had purchased 1. You all have an awesome team that handled my vehicles.

I dropped my car off at 7am and it was ready 30 minutes later. The shuttle driver Tyrone picked me up. He was very cordial and nice conversation. Great service all the way round

Great. Prompt and courteous service, and efficient all times.

Recently bought a used Titan and my salesperson, Lacey showed me all the bells and whistles included. She was extremely knowledgeable about the Titan and convinced me it was just what I was looking for. Ended up taking the Benton Benefits package so I dont have to worry about paying for oil changes, get roadside assistance, and any minor damage on the outside and windshield chips are covered! Financing was fast and easy too. Couldnt be happier!

Waited a little over 3 hours to get my car serviced. Wasnt happy about that but I was overdue and it needed to get done. Thank goodness no unexpected services were required.

See my Google review. Check list was not explained thoroughly. But was trying to get me to buy other things like a new car. Tech test drive my car and pick up a screw from the shop and expect me to pay for it. Worst experience ever. And this not the first bad experience with benton Nissan service department...But never again will I be stepping foot on the property.

Good service... Nice people

I had an exceptional experience purchasing a new Nissan Rogue 2020. Thanks a lot to Angie Denmark.She is listening, caring, professional and prioritizes the customers needs. She is determined to make sure that the customer is fully satisfied and checks out later to make sure everything is okay as per your expectations. Secondly I would like to appreciate Jason who did my paperwork within 10 minutes, quite unbelievable. If anyone needs help getting a car, I would highly recommend calling or visiting Benton Nissan of Hooover and asking for these guys. BENTON NISSAN OF HOOVER ALL THE WAY!!

Last weekend oil change service they are excellent in telling u what u need or Need later great and clean atmosphere love the staff Amazing great since of humor .....

Claim to have fees that warranties won’t cover so they can make a profit. Claim to be unable to duplicate issues despite having video and photo evidence of malfunctioning systems in car. Refuse to investigate faulty airbag even with photo proof of a passenger in the seat and the presence of the light indicating the airbag is off. Haughty staff, obstinate service team, patronizing management. Worst Nissan experience in my life. My dad is a longtime multiple Nissan owner and I have never seen such unprofessional business practice from the bottom to the top. A joke of a dealership, definition of a stealership.

Hopeless experience I have had at this dealership. The staff is pathetic- zero communication when it came to letting me know about my vehicles service.It took them 3.5 hours to fix my Car with basic Oil change, oil filter and tire rotation. I wish I had the option to give a 1/2 or Zero star rating to this place.😡😡😡The only person who i can say is good is Shan Bell the manager who took care of my previous bad experience at this dealership in December 2020. Rest all other staff is pathetic here.

I purchased a 2016 Honda pilot on August 28 pick it up on September-12-2020 dont like to write bad reviews but I had the most horrible experience I ever had they dont return call cant even get a manager the only response I receive was through texting Billy Baker he is absolutely wonderful thanks you so me Mr. Baker now let me tell you I call number are time trying to get someone and higher management about the issue I was having from day one about a noise and the front passenger side tire it so bad you cant drive with the window down and it have a skip but no one response but Billy have to go on the website to get a response call back 5 to 10 minutes agreed to take the truck in on September-22 drove for over a hour and miss time from my job to take it tech test drove told my daughter that he was going to let someone else test drive it because he didnt know what the noise was only to be told about 2 hours later that the tire had extra rubber the reason it was sounding like that but this tires have 2017 and 2018 dot code pass shelf life so I ask if Im supposed to drive the vehicle with that noise he told me I have to talk to the manager so I did he said they are not responsible for costume please tell me what is costume about a tire so I ask to speak to this manager he come out we take the vehicle for another text drive first thing he did was turn on the air we want down the interstate could hear anything on the way back I ask him to let the window down he crack the window but didnt let it all the way down so he can hear the noise when it down but offer to give me a deal on some tires the skip have gotten bad like it need a tune up i havent made my first payment but i got to worry about tires and the skip my trade in have new tires in you going sell me a vehicle with extra rubber on the tire no one said anything about the skip and i got so upset about the fact Im going to have to take a vehicle that I have made the first payment on and get another tire until I forgot to ask about the skip and let me tell you I even have to contact Mr.Baker to get my paperwork when I pick up the vehicle my finance agent could found my envelope with my paperwork told me he would send it when he get prove of insurance send prove for insurance the same day I pick it up call him a couple of times no answer Mr.Baker got the paperwork for me and email them on September 22 if I had read youll review before I give youll my business I would be one of your customer did a trade in and put down 2500 dollars to get this kind of service I may be a woman but Im not stupid youll gave me a bad deal show me that youll are about the dollars and not safety I told your manager about a bad experience that I witness a vehicle in front of me have a blow out and what happens to the young lady that was driving that vehicle but I thanks God for keeping me safe because youll dont care

Dennis was a great help during the buying process and after.

My experience at Benton Nissan and their sales associate, Joi Coke, was truly a wonderful experience! Ms. Coke did everything completely correct and to my satisfaction to make my dreams come true! I’d been praying for a new vehicle for at least the last seven years and it’s been a tough road. I’m so grateful!

Dont go waist your time if u have a trade in the will lie to u and tell u that your car aint worth nothing and theirs worth 50 thousand dont let them beat you out of your ride

Worst service ever!!!!!! I made an appointment to have my car services and to see why it was making a noise when driven. I paid the $140 diagnostic fee and was told that what ever i had done that day would be deducted from the $140. I waited two hours for Mr Kidd (not the technician who actually worked on my car) to tell me I need tires, turbo was buring oil, and that he suggest I buy a new car. The inspection check list was not explained. But I got quote on tires. After looking at the sheet it turns out I need to have the transmission fluid replaced, which I could have had that done while I was there. But again none of that was explained to me . It was stressed that I needed to by a new car though. Your job is to tell me whats wrong with my car, not try to sale me another one. And in top of that, when I got home I noticed a screw in my tire. I immediately called Mr kidd and told him. He said it wasnt any construction going on around th building, so he didnt see where I could get the nail in my tire. I repeated told him its not a nail, it a screw from a cars engine. And that there was a fee of $35 to fix it. So I paid $200 for nothing and and got to pay an extra $35 to fix a tire that was done on your watch? Mr Kidd said he would talk to the service manager to give a call. Havent gotten that call yet. This is not my first bad experience with Benton Nissan service center. I do not recommend this service center to anyone. And I will not be buying any more cars from Benton Nissan.

Great service, thorough inspection of my Rouge, reasonable price for service. Alerted me to any potential areas that may be a future problem and how to look out for it.

The service department is very personable and they do what they say they will do. Devin in the service department is really good at customer service and is a comforting individual when stress builds up over your vehicle being in the shop.

We had an awesome experience with Tre Raines at Benton Nissan of Hoover. Go see him ASAP!

Cameron Anderson and the finance manager Julius were some of the friendliest men me and my husband have dealt with in this experience. They worked with us and our situation and I am now a proud owner of another nissan. Thankyou to the both of these great men and the Benton family, from our family, we love you.

I came in on Friday morning to get my car checked out because my check engine light was on. My appointment was at 11:30 AM. I sit there for three hours only to be told that I would have to leave my car. I was offered a rental it was OK with it. I was told that my car would be ready in the next day by lunchtime. I received a call Saturday morning letting me know what the problem was with my car I had a thermostat put in almost a year ago from this establishment and was told I we need a new one and they would not honor the warranty on the one I had gotten replace from last year. So I had to pay additional money for the same part that was still in warranty. I was told to give them a car will be ready by lunchtime. I received another call saying that my car will not be ready until Monday and to keep the rental. The timeframe for my car being serviced was unacceptable. I’ve never had to wait this long to get my car serviced by this establishment. I’m not sure if I will return again. I had to pay extra money for a part that I had already purchased last year.

Went to have my oil change.

Ask for Matthew Rodgers, he’s the best and will help you find the right vehicle!