I’ve had a personal mailbox here for quite a while now and I absolutely love the staff. I order a lot for my business and they are always accommodating.

I had a terrible experience at this UPS store today. After walking in the door, I was very rudely blasted with a “For future reference, you need to enter through the door on the side of the building. The door you entered through is an exit only.” No Hello, or warm greeting to go along with. When I replied with, “Well, a hello would’ve been nice,” the young lady just rolled her eyes and continued working with another customer.I’m happy to comply with COVID restrictions but I didn’t notice a sign on the door when I entered, as I was struggling with packages to ship. I think a gentler form of correction would’ve been a lot more effective and would’ve led to recurring business.

I have emailed, called and visited this location several times in the past 2 months. I have ordered prints and sent packages. I have received excellent customer service each time. Good customer service and quality work are a priority. I enjoy each visit. No hassle.

Dropped of a prepaid package. Theyre nice and quick.

Rude! Don’t know what has happened to this store but they use to be so nice.

If I could give 0 stars I would. In 100% agreement with all the other posts regarding the service and friendliness of the staff being horrendous. Dont know who the others dealt with, but with regards to all of my experiences with this store, I will never return. In person or on phone none of them are helpful. Called with regards to a package being damaged, was put on hold and hung up on after 15 minutes. Called back immediately and was told, Were really busy. I completely forgot about you. If thats customer service than its the poorest Ive ever received. It may be convenient for the area, and if all youre doing is dropping off, then yeah, go for it. But if youre shipping - go somewhere else.

Mike is the best! Very hard working and always recognizes me. Our conversations are always pretty quick but he takes care of us.

The staff is ALWAYS friendly. My team is in and out of there multiple times during the week and we get top notch service!

Weird. Walked in and they all just stared at me, so I stared back until one of them asked if they could help me. If you dont want to help someone then get out of the service business. Also, Im pretty sure you can fax someones information with out peering at it.

I have given this store multiple chances due to the convenient location, but my experiences have continued to be awful. The manager and his staff have terrible attitudes and are in no hurry to help you. Also they never look to get you the best deal so be prepared to spend 3 times as much as USPS.

I agree with other posts here. Whoever the guy is up front has the worst customer service skills. Ive spoken with him twice now and both times hes shot off at the mouth without even answering my question. Refuse to go back to this location until they replace the staff

Have used multiple times. The staff is always friendly and courteous. Recommended.

Said they opened at 8:00 but were not. We were in a hurry and had to go somewhere else.

Nice people, always a line, but that is just an indication of how much they are needed in Vestavia....

Educated staff who are always fast & friendly!

I love all the workers here they are so friendly and helpful!! Favorite ups!!