Mike was extremely helpful in solving a unique issue for me. His customer service went above and beyond.

Went in for a insurance claim and the manager Mike helped me he was very helpful, knowledgeable and professional. Highly recommend

I came to Verizon today and I’m very pleased and happy of the service I did get from this gentleman Joe and I just wanna thank you I don’t

Said they were open until 7pm. Showed up at 5 and they were closed.

Supposed to be open at 9:00, was there at 9:18, still not opened. 10:10 went in. New owner said open at 10: 00. Door sign says 9:00. Went to pay my Verizon bill. Charged me $1.00 to do so with credit card, cash $3.00. Really ? Not happy at all.Good time to change carrier.

The worker had an attitude from the moment we walked in. We went in to get a new phone and the worker tried to look up the account. She kept trying to send texts and emails to our phone but nothing ever appeared. She did it enough that it wouldn’t let her send anything else. She said there was nothing more she could do and that we would have to leave and go to a different location. We asked for any explanation but she brushed us off with a “welp sucks to suck” attitude.

Go here to get your business account set up!

I have always heard to never use these retailer stores and instead to always go to a corporate store. Well from now on I will. I purchased two iPhones at this store over the last 6 months. I had “Device Dollars” to use on my first transaction that even after mentioning it several times was never applied to my account by the salesperson. Oh well not a big deal. Fast forward a few months and i go in again to purchase another phone and tell the salesman that i have “Device Dollars” that i want to be applied to my purchase. He agrees and explains how much it will reduce my monthly bill. Well today (days later) I’m reviewing my account, my receipt and my changes to my plan and i see that AGAIN the “Device Dollars” we’re not applied!! Now I’m getting annoyed.. so i call the store and all they can tell me is the salesman I worked with is no longer with their company and I will need to contact customer service to have my “Device Dollars” applied...The only reason I am even rating it 1 star is because zero is not an option

Great staff that are willing to go out of their way to take care of their needs. Their car chargers and tempered glass screen protectors are warrantied for the life of your phone too!

Staff isn’t interested in helping you unless you’re there to buy a phone. Prices are higher here than normal Verizon stores.

Joshua and Steve were absolutely awesome! I went in because Steve called me. He was looking at my current plan and device and pointed out that I was paying too much on an older plan. How many people would actually do that?! They set me up on a new plan, new device and a case for my new device. I now have twice as much data, that rolls over to the next month if I dont use it, a much better phone, and to top it off, I saved $37 a month! How awesome is that?! Steve and Joshua went above and beyond to make our experience at the Wadsworth Verizon store a very pleasant experience. They have a loyal customer in me. 👍👍

I had a VERY bad experience with Steve, the Manager. I walked in to asked for help in clearing out space. He did not ask to see my phone or ask how old it was. He simply said, are you interested in buying a new device. When my answer was no, he said I had to call tech support. There was zero customer service. I realize this was a stand alone store but Verizon, you need to find a better way to vet out the people who represent you.

Came to upgrade my phone and got a free tablet as a promotion. Then found an an extra line on my account. Went back to the store where the guy laughed at me and assured me he told me 3 or 4 times he told me. However, neither me or my friend who was with me remember it. Verizon customer service said I couldreturn it but the manager refused. I will be going to a different store to get better help. Guess I should have known there was a catch. Do yourself a favor and go to a direct store.

We took our elderly parents here to get smartphones. They were extremely helpful and patient. They also gave us a good deal and threw in some extras. Thanks Donald!

Small store but EXCELLENT service! We were in there yesterday and, Travis, the owner, was so helpful. He spent a lot of time with us, making sure we fully understood the terms and conditions we were agreeing to. And the day before, we were in and Joey and Quinton also took excellent care of us. Everyone was helpful, courteous and knowledgeable. No more trips from Doylestown to Wooster (40 minute trip) to a Verizon corporate store where youre one of twenty customers. I would much prefer dealing with a smaller local store (10 minute trip) where service is more personalized.

One employee tonight. Apparently reading some of the other comments here this isnt the first time at this store. I am however, giving this rating of 5 stars solely on the customer service of Kayla. We had to wait for a while because she was by herself and the staffing did not meet the needs of the customer volume (which is a management issue but not her fault) but she was very apologetic and worked very hard to help us with our issue. Kayla definitely provides 5 star service! I would come back any night she is working without hesitation.

Extremely helpful staff and wonderful atmosphere. Lakin, Kayla and Travis were so so helpful when we were in a rush to pick out phones before a vacation. They made the process extremely easy and helped us with any questions we had. I highly recommend this location and staff to anyone looking for an upgrade or for getting a phone in the first time. We will happily be back. 6/5 stars!!

Had a glitch with my phone Jason fixed me right up. He was knowledgeable and professional. Give that man a raise! Thanks again for your help.

Came to this Verizon location and Logan wasvery helpful plus worked his magic to lower our bill even more.I highly recommend this location 100%

We worked with Kayla today and she was so good to us. She helped my boyfriend get the new Galaxy and she told us about all the promotions. I definitely recommend going here! They are awesome here. Every single employee is wonderful. Not going to a different store ever.

Kayla was here and was very helpful. She introduced herself right away and sat down with us. After 12 years with AT&T, she helped us switch to Verizon and picked the plan that best suited us. No pressure at all. Very happy to work with her and we would recommend her to others!

Stopped in this morning to activate a phone while waiting on my replacement iPhone 7. Ron was super helpful fast and friendly. Owning a business having my phone working at all times is very important and Ron made sure I was well thank care of. Thank you!

Went there looking for inexpensive phone in 10 to 15 dollar a month range was informed they dont make phones that cheap went to store across town hooked me up with what I wanted

I have never had such a delightful cell phone experience in my life! The staff is very knowledgeable, patient, and really has your best interest in mind! I would definitely refer, and recommend to all my friends and family!

Lindsay was very helpful kind, helped me with questions, and even showed me how to use it, better, love her. Kayla worked for two or more hours to make sure I received what I wanted after having such disgusting service at the Verizon store located off of 261 by the target in wadsworth, will never go there again. But as soon as I walked through this Verizon store on high st, totally different these ladies rock. Love this store.

Great service, friendly, knowledgeable, efficient, and prompt. Honestly the best experience I have ever had at a phone store. Highly recommended.

Did some reasearch ahead of time, went to this wireless zone and my experience was simple and easy! Didnt take long for them to help me out with what phone I wanted and there wasnt any hidden surprises. Great experience and would recommend this store to anyone.

Lindsay @ the Wadsworth location did a wonderful job for me! She was VERY accommodating and I left there with my much desired results!! Shes turned a bad day into a good one and Ill visit here again for any of my future Verizon needs!

Alyssa and Quentin are a great team. They demonstrated their knowledge of the product and the company. They are a great team together. Thanks for all your help setting me up with a new S7 Edge.

If I could issue a negative star, I would. Very deceptive, subpar staff. Horrible.-Declined insurance on phone; charged for insurance now.-They didnt completely transfer old phone to new. Old phone still getting texts and using data.- Blatantly lied about the difference between phone models. Showed up on the first bill with the new phone. The documents I signed and have copies of didnt have financial breakdown, you just get a nice surprise on the bill. Was quoted $10 more a month when in actuality its $30 not including the insurance I declined and am being billed for now.

Worked with Kayla today and she set my husband and I up with new phones - great service! She was very friendly and took lots of time to explain our options and set everything up for us. Glad we switched from AT&T!

Quentin Graham/Wadsworth Verizon did a great job on explaining the new I phone 7 options and we decided to upgrade both our older i phones!Great work Quentin!Best regards,Barb and Chris Tompkins

Alyssa was very helpful with my upgrade to an iPhone 7 plus. Great experience! We will keep coming back to the Wadsworth Verizon store. Recommended them you our kids too!

Kayla was very helpful and helped me in everything that I needed. She was very polite and helpful to all customers in the store when I was there.Best service I have ever had.

Kayla was amazing!!!! She had such patience and talked us through everything!!!! We took up so much of her time and kept thanking us for our patience! She is the best! If you need a phone go see Kayla! She will help with anything!

The service was great and the staff was very helpful when I needed a new phone but was having issues with my upgrade.

Steve at the wadsworth store next to Chipotle is awesome. He is very professional and knowledgeable. I would reccomend him to anyone needing help with your cell phone.

Alyssa & Quentin were extremely helpful with getting my husband a new phone. Always have the best customer service when I come to this store. Highly recommend them.

Everyone there is always friendly and tries to get you out as soon as possible. William Schiemann is the guy I always go to. Hes sold me my last three phones and has always helped me out when I have a problem with one of my devices.

We were in for an upgrade=-for my daughter- and Mark was very friendly- and professional- initially greeted by one of the female employees kayla- who greeted us with a smile ! Mark as well was very kind and professional- Mark made the process seamless- that often can be difficult-when you are doing an upgrade.Mark explained every step of the process and very very helpful. I highly recommend this store in Wadsworth, as they are friendly and professional and the selection of products- are fabulous ! This is our go to Verizon store- for products and accessories ! We will be back !

Lindsay was more then helpful and was amazing to work with. She gave 120% of her time to me after I lost my iPhone. What a great asset to Verizon. She is very personable and I am so greatful that I entered this store!

Nice sales staff who did their best. Not a flawless transaction but I dont think it was their fault. Also I wish they had working display phones to try out before you buy.

Went here with multiple questions and were fully satisfied when we left. Highly recommend this store. Thank you for being so helpful.

Great customer service with assisting me on an upgrade to the iPhone 7 plus. Answered all my questions and were very efficient and friendly. Will return to this store!

I would recommend this Verizon store to anyone! The employees are super friendly and very knowledgeable. Amazing customer service!!

While at Quartzsite, AZ, we came across this retailer, getting a new phone. Normally a pain, but this time the customer service was so great that both the wife and I felt good about this purchase.

Steve was a great help! Wasnt pushy just let things go how I wanted them. Very patient.

I needed to replace a phone I had spilled coffee on. Kayla Stewart wa so helpful and positive in helping me. It was a very positive experience for me.

Quinton was exceptional in his service. I had power issues with my droid maxx and he made the process of getting a replacement seemless. Thank you to him and the Verizon Wadsworth team for treating me as a valued customer.

The employees insulted my phone of choice (I had done my research ahead of time and knew which phone was best for me), gave attitude about the plan my family uses, and refused to assist me when I did not have the primary account person with me (even if I got her on the phone, to approve my actions, that was not enough). Infuriating. Verizon has gotten too large to give proper service.

Great great service. Had everything in stock . Just great a the way around. Very happy😊

Great! Great Service! Stayed after closing to help us switch from Sprint! Great sales and service! Highly recommend!

Very good. Employees were very understanding and kind. Very helpful as well!

William was very professional, very knowledgeable, and extremely courteous not only with myself, but other customers.

Josh is extremely helpful and very nice! I highly recommend this store!

Excellent service! Alyssa K was very helpful with my new divices and figuring out the best plan that fit my needs !!

This store is so helpful, informative and friendly ... makes phone shopping a pleasure! Thanks guys!

Alyssa k. Has been a great help. She is courteous, friendly and knowledgeable.

Real friendly great help and went great lengths to help me get a new better phone for a low price.

Thank you for helping me quickly for a phone malfunctions. Im busy and it was fast and I appreciate it! Ask for Quinton in Wadsworth .

Kayla was very helpful .Very pleasant to work with.I loved having her help me.

Pleasurable experience at the store. Very knowledgable staff and speedy service

Fast and easy, getting the new phone set up was totally painless! Alyssa was a pleasure to work with.

Very helpful under unique situation, helped pick at accessories

Very helpful and they got me all set up with my new upgrade!!! Helped me in taking advantage of all the great deals!!!

Im amazed to see the number of positive reviews considering our experience. These guys changed our account around without proper authorization from an account manager and created a nightmare that only corporate verizon could fix, which they did. Will give you the run around and the usual employee X, Y, or Z wont be in till next week, we will call you then. Corporate verizon said it best...avoid third party stores and only shop for verizon products at an actual Verizon store.

Sales person was very helpful and nice. Great experience!

Over the last several months, I have had lots of issues with my bill or something with my phone. I have went to the independent verizon store in Wadsworth. I was very lucky to get the same agent to help me with my problems. She went way above and beyond to help me with everything and suggest things I could do to make it easier for me. Her name is Lindsey, (not sure if I spelled it right), but she is fabulous!!! I was thinking about leaving and going to another carrier, but she was so good, I decided to stay with verizon!

Great experience. Alyssa is an excellent multitasker and was extremely patient and helpful!

Quentin was very informative and helpful. Answered all of our questions and we will be back!

I upgraded my phone at this store, GREAT customer service and a great deal on my phone, BEST around!!!

They went above and beyond to make the switch from my old phone company easy

So happy to be switching back from sprint! Very helpful

Excellent service. Alyssa was so helpful and very pleasant!

Very poor service. Ordered a $1100 phone that they upsold me on . Supposed to be in on Tuesday, never showed up nor did they call. Friday I come in & they have 1 worker for 9 people . I canceled the phone order & the manager got combative .

The best. Very helpful. Will come back for sure.

Great service. Nice, knowledgeable people.

Energetic & friendly service from Quentin. He knows more than you do.

Very helpful staff and great service. They ordered in a phone for my fiancée and we received it within days and exactly what she wanted, thanks especially to Danny!

Extremely helpful, answered all of our questions. Friendly service.

Great customer service thanks for meeting all of my needs with my new phone

DONT Use the verizon cloud if you ever decide to switch phones carriers because your sick of paying ridiculous amounts of money you will lose all your pictures! I switched to sprint, verizon is tell me there is no way to get my pictures of my children and their birth back!!!! Couldnt be more mad lost 22gb of pictures of all of my childrens whole life worth of pictures were on the cloud!!!!

Kayla was very helpful to solve several problems I had on my phone.she was very friendly and courteous and helped me twice in the same day.

My experience was terrible, I went in to have my Nexus 6p (unlocked) activated and buy a sim card. The lady said my phone may not be able to activate and I would have to buy one from the store, however I know that it is fully compatible with Verizons CDMA network. She tried activating the phone but she said she got an error message. She told me its not gonna work, but the reason the error message came up was because my old phone with that number was still on and she knew it. In order to deactivate and old phone and activate new phone you must turn off both phones. Since I knew she basically lied to me I told her I want to buy the sim anyway and that I would figure it out. I left the store and called Verizon support and they told me that the phone is compatible with the network and that they could activate it. They had me turn OFF both phones and the support person actived my Nexus 6p in no time. Overall I will never buy or ask for help from this store again.

Excellent service! Prompt and easy to work with.

Special thanks to Alyssa Kingzett for her patience and assistance with setup and training!

Awesome people that take all the time needed to help you !

Wonderful, they were so patient that they made converting from a flip phone to an iphone7 easy!!!! Thank you!

Awesome, lot quicker than other ones and employees are way nicer and patient

Quentin at the Wadsworth Verizon treated me extremely well and I walked away very satisfied. I highly recommend this store for their impeccable service and help.

Great service by Alyssa very knowledgeable would highly recommend.

When we entered the store there was only one employee. We had to wait for over 20 minutes for her to finish with another customer. Then after stating our issues she had to call her boss. After talking with her boss we where told to shut off our phone and return at 10:30 the next morning witch for someone with s job doesnt work so all and all it was a very bad experience. Next time Ill just drive to a authorized Verizon store.

Lakin was very helpful and friendly. Got my device up and running in no time.

Very helpful and pleasant. Very knowledgeable

Alyssa was super helpful and got me through my latest phone crisis. Good work!

A #1 store. They are the best at everything.

The best place to go, they are friendly and fun to work with.

Mr Jones was very polite and knows what he is doing. Ask for him and get things will happen.

Excellent service, and very knowledgeable about products and services and options available!

Verry helpful with every thing and was quick