We had had our car serviced but immediately garaged it while we went away for a vacation for 6 weeks. We noticed a strange noise upon our return; called Lexus who said theyd check it out. Initially no noise while driving but the service center checked and found a loose heat panel which they repaired with no charge. Service was timely, efficient, and super cordial. We were impressed!

I just wanted to take some time to recognize the superb service I received from the Lexus dealership in Warwick Rhode Island. From the beginning of my appointment being scheduled to the completion of my service, the experience was most professional. The woman who assisted me in scheduling my appointment was very helpful and patient, taking the time to look into my specific vehicle’s history and to inquire of any possible extended warranties that could assist with the cost of my service. She was pleasant on the telephone and was helpful in scheduling my appointment and setting me up with a loaner vehicle while my car was being serviced. Jason Costa, who assisted in the coordination of service for my vehicle, was very helpful in explaining the extended warranty coverage that applied to the cost of my service and was helpful in recommending/scheduling additional upcoming services for my vehicle while it was there being serviced. I appreciated Jason taking the time to do this for me because it actually saved me time from having to come back to the dealership for those services in the near future. Jason took the time to answer all of my questions and kept me posted regarding the service taking place on my vehicle throughout the process. Jason went above and beyond with getting me settled in the loaner vehicle, replying to emails throughout the day I sent him and took the time to schedule a vehicle swap so I would not have to make a trip down to the dealership to pick it up. I just wanted to take some time to recognize the superb service I received from the Lexus dealership in Warwick. From the beginning of my appointment schedule to the completion of my service, the experience was most professional, easy and enjoyable. I was very impressed with the workmanship on my rim. The damage that was done from hitting a curb is no longer visible. The service technicians truly did a super job!! I hope that the management at Lexis of Warwick spotlight Jason and the woman who assisted in scheduling my appointment for their excellent performance. It is rare to find such helpful staff these days and I truly believe when they are found, they should be recognized and celebrated.With gratitude and sincere appreciation,Robert A. Rocchio, Jr.Lexus Customer

Ryan in service is just amazing. He’s so personable and helpful. Bringing my car in for service almost feels like I’m meeting a friend for coffee. Always enjoyable, always a few laughs, and of course, impeccable service for my car!

Lexus of Warwick took me when nobody else had time, patched my tire so quickly, and even cleaned my car! I worked with John May in their service department and had a fantastic experience. I don’t like in Warwick, was just visiting my family, but now know i have a reliable place to take my care whenever I am back home.

Lexus is simply the best !!! I have been a client for a long time and I swear the are the best! Service for my car was outstanding ! They made it even easier by letting client pay bills by sending text and you can go from there to settle bill. I will always be a loyal client .

The Lexus of Warwick was phenomenal, usually at a dealership you’re used to working with just two individuals, the sales person and the finance person, that is not the case here! I loved how all if not most employees and managers would introduce themselves and give and provided a tour of their facility while we waited to be seen in the finance office. The clapping and cheering we received once we purchased our new car was great my fiancé and I definitely felt a sense of belonging and it amplified our excitement of our new purchase. I look forward to our new SUV especially now knowing we will be serviced by such a welcoming staff.

Jason was patient, so professional and super helpful putting my sons wheelchair (it weighs a lot) into the car. Lexus staff has been providing great care to my cars and most importantly very understanding and helpful to me when I have found myself in a pinch with my son in between the service of my car…Thank you!!

I had the pleasure to work with David who was absolutely wonderful in every step of this process and Alanna who helped me get to know my new Lexus. The professionalism and kindness of everyone I met along the way (including John and Ryan) was so impressive. Such a welcoming staff! Highly recommend Lexus of Warwick!

Absolute positive experience. Everyone is so friendly and knowledgeable. They make sure you understand everything they are doing. Very comfortable setting. Extremely happy to know these are the people working on my car.

Gabriella Cardona is a wonderful sales consultant. Our experience at Lexus of Warwick was the best car buying experience we have ever had because of her. She is a knowledgeable, courteous and well informed consultant who handled our transaction smoothly and with ease. When we arrived on time for our appointment, she kindly greeted us and had all the paperwork prepared for us to review. The process was seamless from beginning to end. Thank you for making our automobile purchase a pleasurable experience!

Ryan was great to work with! Had everything done in a perfect way despite taking a break from his lunch to help me. The line of communication was amazing throughout the process. Way better than any other service that I have used in the past. Definitely will make a return when I need to.

I have always had a great experience at Lexus of Warwick. I am greeted timely and everyone is friendly and helpful. Ryan has been my service coordinator and has been awesome to work with.

Zach is very helpful and pleasant. Every time I am in there he always greets me with a smile.Please recognize him.

As we walked in the parking lot, approaching entrance, our sales rep ( Gaby) recognize us with only a look, our eyes met and we felt recognized before we even got to the door. When I walked through the door I was immediately recognized for the second time, the first was the eye contact before entering the door. That alone already made my day after a long day coming from work. She asked how she could help we told her, she gave suggestions and in four hours we were driving out the parking lot. She was prompt, professional, knowledgeable, kind, attentive, and a great listener. The enter team was amazing Cara in finance, Ben thought us about the features. If you need a wheel! Go to Lexus of Warwick, I promise you will not regret. They proved buying a car does not require all day for busy people.

Both Gabby and Nathan were courteous, helpful and pleasant to work with. We’ve been Lexus owners since 1997 (5 vehicles ) plus this beautiful new LC 500 convertible. Including Alisha this was best sales team I’ve ever dealt with. They are first class! We know the Lexus quality and reliability of the cars and it’s so nice to know quality sales people as well.

I had a wonderful experience at Lexus of Warwick! Gabby was so personable & made the entire transaction a delight. I have already told my friends & family how pleased I was.....PLUS the car is just beautiful!! Everything I was looking for.

Marc in service is the best! Nobody likes to deal with Getting your car serviced. HeAlways makes it a worry free situation.

Very professional, courteous and helpful. Jason Costa was very patient and professional. Service was fabulous. Thank you very much!

This is my second buying experience at this dealership. Hal was awesome to work with as we identified the most perfect Lexus model for this season of our lives. I highly recommend working with him on your next purchase!

The service went above and beyond my expectations. I have had my vehicle for over five years and have service my vehicle at Lexus dealerships in Both Massachusetts and New Jersey; By far this has been the most memorable experience. The service Manager Jeff personally took the time to listen to my concerns advise me on the next steps and carefully treat my vehicle. What really impressed me was them dropping my car off. I thank you and commend you all for your outstanding service!!!

Lexus of Warwick is a totally courteous, knowledgeable, and competent business. Mark Belleville is always so kind and helpful as is the other staff. It is a pleasure to do business with them.

Gabriela C. was AMAZING! I’d recommend you go to Lexus and request her hands down. She made my experience so amazing ! Thank you !!!

Always provides excellent and thorough service Would highly recommend the service department to anyone.Geoff has been extremely helpful to me along with his staff.

I enjoy the personalized service experience at Lexus of Warwick. The texts and videos kept me informed and the waiting area was comfortable. Wouldn’t change a thing!

Peppino always treats me great. I have complete confidence he is watching out for the safety and reliability of my car whenever he recommends service.

My wife needed service at the moment and stopped in to Inskip. One tire was low. She saw Pappino. He took her in and sent her home with a new tire. Great service.

Nice waiting room. A few snacks and coffee and tea. Kind of tough to see the tv.

I am a new customer of Lexus of Warwick and thrilled at the level of service! I bought and serviced my Lexus at another dealership that, although fine, does not stand out as Lexus of Warwick does.

Peppino is thorough, trustworthy and accommodating. I couldnt ask for a better service rep than him. My schedule is not easy to work around and he never says I cant. I appreciate him immensely.

Yes, I am a sales consultant at Lexus, but I also recently purchased a Lexus IS 250 from Lexus of Warwick, and I wanted to leave a review! This was my first experience buying a car from a dealership, and my team made the process incredibly easy. Steve, Nathan, and Paul really eased my nerves and built my confidence in making such a huge decision, and I couldn’t be happier with my car! I now fully understand the comfort that customers experience when shopping with Lexus of Warwick, and I would fully recommend this dealership to anyone. If you’re thinking of buying a car, this is the place to come to!

The service advisor I had was excellent, Ryan Gardiner. I would request him again. He was timely with updates, thorough with his explanations, and helpful and courteous with my concerns. It is the kind of service one comes to expect with a Lexus. The booking dept for appointments, loaner vehicle, etc were not as attentive.

One of the easiest services I have experienced. Thank you!

Accurate evaluation and estimate of cost. Work completed on time and done well. Peppino a pleasure to work with.

Great service. Effort made to find discounts on my car maintenence.

Marc was very understanding, kind, knowledgable, And. Very professional.He explained my issue in a way so easy to understand,.he is always very patient and.a good representative of your company.Ann Casey mc kenna

I’ve been coming here for 3-5 years now and the service and hospitality has always been outstanding.

Mark and the manager Jeff helped me so much! I moved from out of state and I only had 5 days to get the car inspection. They both helped me get my car inspection, mount the front license plate, and remove the window tint on my car all in the same day. My whole family have been customers with Lexus for over 20 years and the customer service has never let us down. They always get the job done and well always be loyal customers to them.

Incredibly easy process. Everyone was so warm and welcoming. Gabby was fantastic to work with! Love my new car!

Gabby was very easy to work with. She was mot pushy snd did the best in getting our business. Would definitely recommend anyone interested in a Lexus to her

Ryan is very attentive and listens to the customers requests/concerns. Would highly recommendLexus of Warwick for repairs or vehicle maintenance and if your lucky enough to get Ryan as your rep even better.

I live almost 2 hours from the dealership and my loaner car was delivered to me. Early the next morning my car was returned to me with everything I wanted done completed very satisfactorily !!

All the workers from parts deparment always give me the best service.

James Ferreira was very professional and very accommodating (I changed our appointment several times). He listened to our wants and was not pushy. I felt we were treated fairly on price and my wife was very pleased with the new RX350. And the other staff members were equally professional and pleasant. Overall a great experience.

Worst dealer to deal with I bought a used car from Dave at the Lexus dealership and it has not been 30 days and I took it today for a service appointment and they said nothing is covered I will never go back again to buy a car from them again but I will also be posting it on Facebook so all my friends see it so the same thing don’t happen to them what a shame Better business bureau is next

Marc in the service department is always a pleasure to deal with.

Outstanding Service Dept.Peppino Palladino has serviced our vehicles for years and it is a true pleasure doing business with him. He goes above and beyond to make sure his customers’ vehicles are running at their peak performance. Peppino and Geoff Sigman along with their service and diagnostic techs exemplify true professionalism from the moment you check in to the time the work order is complete. They consistently define the motto “customer 1st” experience.

Lexus of Warwick never disappoints!!! They always go above and beyond to make sure you have a great experience. I recently had my GX 460 serviced and I dealt with Mark Decker, awesome guy to work with!!Thanks Lexus of Warwick!

Bought 2018 ES 350 off a lease return. Easy, transparent, and quick turnaround time for purchase. From beginning to end was out the door in about 2hrs. Alanna was my customer sales representative and very nice to deal with. Staff was professional and friendly and will be back!! Thank You!!!

Excellent and friendly service in a timely manner.

Mark has always provided me with great customer service. Prompt, efficient and timely.

My car was picked up for a replacement of a recalled part, work was completed, car was returned clean! Both drivers were courteous and polite. Great experience.

It is a wonderful dealership and the best car I have ever had.

Super professional service team. Pepino and Mark are awesome.. they keep me informed of any concerns and get me back on the road fast. I love the complementary loaner too😊

We have always been more than satisfied with the work they do at Inskip Lexus. The staff is courteous, warm and friendly.

Highly recommended!!I had an amazing experience; customer service was top tier, I felt almost “at home,” and as for my first car buying experience I can happily say I will continue working with Lexus of Warwick.

I had my first service appointment at the Lexus dealership on Monday and it was a great experience. Mark was extremely helpful and kind, I really appreciated all his assistance and honesty.

Everyone was great - friendly, knowledgeable and helpful!

Excellent service consistently!Ryan is so pleasant and knowledgeableI don’t mind waiting for my car in the comfortable guests waiting .Highly recommend it!

Bought a cross over suv here. Was assisted by James Ferreira, one of the best, honest salesperson I’ve met. He is straight to the point, gave me a great deal. If you shopping a car check them out. Will give more stars if I can.

John and Jeff in service where as professional a pair I have dealt with in my time as a Lexus owner. Traveling through Connecticut, my car had to be towed to Warwick Lexus as it was the closest dealership. They got me a loaner on short notice, constantly kept me up to date on a serious engine problem and even drove my car to me upon its completion..I couldn’t be happier...thank you again....Dave Cieplicki from New Jersey ..

Excellent service, very competent, caring and kind, especially Peppino P.

Absolutely disgusting service out here. Have been there by appointment to see the car, and first thing I heard from sales representative David Wagner that he’s already have an appointment for this car with other people, ok that’s fine, but we were also not walk ins, but OK...later when my husband asked about scratched wheels he screamed to him IT IS WHAT IT IS. Are you guys serious? What the service you provide to the customers? You don’t even know people you dealing with... Discrimination and Disrespect ! Never again.

I got a LX570 from them. They have Good price. Friendly agents. Wonderful service.

Hal was great to work with, he was professional and took his time explaining the ins and outs of the car to me. I appreciated his honesty and his follow up making sure that I was happy with my new purchase. Will definitely recommend and will work with him again!

Finance manager Dave reminded me of a used car salesman from 20 years ago. Disrespectful, angry, with bogus print-outs being shoved in front of your face. He told me that his used Lexus is worth the price of a new one. Not including any options on my trade-in. Using “fair” value on a very clean trade-in because its “what we start with”. And getting angry and snippy when I stood firm that it doesn’t work for me. I have to say that this was one of the worst experiences while shopping for a car. It’s ok to not agree on a price, but no reason to be shady and disrespectful.

Always great service, and even more importantly, great communication about great service.

Always pleasant and honest dealership, Mark & Pepe are the absolute BEST!

Ryan Gardiner was an awesome Service Advisor who was honest, low pressure and very communicative while my vehicle was being serviced.

Awesome dealership with terrific service. Not only is the buying process seamless and respectful, customers actually rave about the service department. I have bought three Lexus SUVs, from three different dealerships. This dealership is the best of all three and I have had no complaints with the others. You get Lexus quality and the Penske difference. Go visit and enjoy your new ride!

I have purchased several different vehicles throughout the years and can wholeheartedly state that my experience at Lexus was the BEST experience I have had to date!!! For anyone who gets stressed out purchasing a vehicle, this is most certainly the dealership to go too! Amazing vehicles extremely well priced and SUPERIOR, WELCOMING service from a to z!!! 10++ stars!!!!!!

Excellent customer service! Very professional and efficient. Everyone is very attentive and ask to help; I was personally being helped by Peppino Palladino and he and everyone they employ are such great representation for such great company, very knowledgeable and courteous. Thank you so much for your help! :)

Ryan is awesome at the service desk. Full of personality, honest and fair. My mother and I picked out our Lexus with Hal three years ago and he is a gentleman through and through. He checks in to see how things are going. A real personal touch. I love Lexus of Warwick.

Always have excellent, knowledgeable and professional service with Pappino! Awesome guy who cares for the customer. One of my main considerations for getting my 3rd Lexus at Lexus of Warwick. Thank you Pappino!!!

Absolutely amazing! Best car buying experience ever... I wasnt even purchasing a Lexus but got the 5 star treatment. Everyone I interacted with was great...from Anthony on online sales to David who helped me with my purchase and Alicia in financing! Even the gentleman at the coffee machine and the woman at the sink next to me in the ladies room. Thank you all for your friendliness and professionalism. I felt so welcome and will recommend to anyone I know looking to buy a car.

Very professional. The salesperson was awesome got us in and out quickly. Definitely recommend this place

I took my suv in for service for the first time and this was the best experience that I’ve ever had at a dealership. Everyone was genuinely nice and it only took about an hour which I was very pleased with! Shout out to Ryan in the service department! He was wonderful!

Ryan and Jorge were some of the best people I’ve ever met at a dealership. I’m looking forward to my next trip here again!

This is my seventh Lexus RX! It is safe to say that I love this brand and this car! I have worked with Ray West on each car. He makes the car buying process very easy...he is the best! The entire Lexus team is great!

Best car buying experience I’ve ever had. If you want a Lexus buy here. Nathan and Hal are the guys to get it done!

Thank you Lexus of Warwick for the great service!

Pepino provides great service!

The one star is for service after purchasing a vehicle and within 30 day warranty. The actual sales person Matthew was great and the manager at first was accommodating in order to help with the sales process. We even purchased a 4 year warranty on the vehicle for peace of mind. However we had issues within first week with the car almost stalling and vibrations being felt on highway at higher speed and with the brakes. My husband is familiar with cars and we have family who repair cars and had them take a look at the car before deciding to go back to dealer. We ended up replacing spark plugs as they were completely burnt out and the cause for the stalling then decided that the brake issue was a safety concern and we should address it with the dealer’s repair shop as it was still under warranty. After some back and forth the manager agreed to do the rotors and brake pads and within about a week and a half we were experiencing worse then before the new rotors and pads we did not feel safe at all with these “new brakes”. Needless to say we had no faith in the service done and by this time we were nearing the end of the 30 day dealer warranty and we believe they did that purposefully, putting in the cheapest brakes on the market just to get them thru the warranty period, it didn’t and we no longer wanted them to touch the brake system.My husband went out and bought the correct Rotors and pads specifically for our Acura and now it feels safe and we have no issues. Regardless of mileage on a pre-owned car safety systems like the brake system should be dealt with seriously by any dealer when selling or replacing, there should be no short cuts or excuses like “well it would pass state inspection” short term fixes are not the way to retain customers who will need to purchase vehicles again in the future. The thinking should be is it safe, peace of mind that a family will be safe on the road because safety is your priority.

I had to go in for my 40K service; the service representative was courteous and knowledgeable and wanted to ensure that I receive good service from them in the future also. This was my first time at the Warwick dealership

I have been dealing with Lexus for many years... we have had 6 Lexus cars so far... we just picked up our newest one and the service was impeccable... I have never had a bad experience dealing with Lexus in Warwick, ever... from the moment you walk through the doors you are treated like family!!!... I highly recommend Lexus of Warwick to anyone!

Nathan Read and his entire staff from financing to delivery made my recent car buying experience excellent.I ordered a 2020 RX450h two weeks prior to the Lexus assembly plant in Cambridge, Ontario closing due to the Pandemic. I chose Lexus of Warwick to purchase this Lexus from as my last two buying experiences with Lexus dealers were less than enjoyable. Lexus of Warwick, specifically Nathan Read, the sales manager offered a simple special ordering experience for me with excellent, straight-forward pricing and unequalled customer service.When the assembly plant reopened, Nathan called me to give me a new expected delivery date. At that point, I asked if I should leave my order for the 2020 intact or resubmit it as a 2021. He said the choice was totally mine but the 2020 would be available about 3 months sooner than a 2021. We resubmitted my original order for a slightly updated 2021 and my new Lexus arrived last week. An extremely knowledgeable assistant from the finance department drove to my home in Centerville for me to sign all the documentation papers which usually happen only at the dealership. This past Saturday my new MA registration and plates arrived in the mail and I notified Nathan that I was all set to take delivery of my new RX450h. Delivery was arranged for this Tuesday around mid-day. I received a phone call from the delivery specialist 90 minutes before his arrival to insure I would be available to accept the car and at that time he gave me instruction on all the bells and whistles; programed my garge door opener to the Home Link system in the Lexus and did the same for my cellphone so I can take full advantage of Apple Car Play with all the included features.The whole experience with Lexus of Warwick was easy, enjoyable, and handled with care and precision. I highly recommend Lexus of Warwick to anyone wanting or needing to buy a new vehicle. I especially recommend Nathan Read, the sales manger for allowing me to do the entire transaction from ordering, to financing, to taking delivery all without ever going to Warwick. He is the consummate professional.David HirschCenterville, MA

Peppino Palladino is the best Service Advisor that I have had the pleasure to deal with. He is honest, straight forward and kind. We purchased both are Lexus’ from Lexus of Warwick and have worked with Peppino for 16 years. Great service, after you purchase your car, is the key to retaining a customer for life. Thank you Peppino!

Pappino is THE BEST

Alanna was an exceptional, professional and knowledgeable sales woman. She went above and beyond and should be considered an asset to the Lexus dealership.

Great service always ahead of the ball. Marc B had always treated me like family. I tell everyone Lexus of Warwick is amazing and a great place to have our cars serviced and sales is great too. I will always recommend Lexus of Warwick to my family and friends.

Phenomenal service and absolute professionalism

My second purchase within 4 months from Lexus of Warwick. Stephen the General Manager and Nat the Sales Manger where awesome to deal with David my sales person was extremely professional!!! I’d recommend anyone to buy a car from them yo I will not be disappointed!!!

Wife’s 6th from Warwick. Great all around. Thanks to everyone.

Perhaps one of the few places remaining where there is truly exception service. Pepino and the entire staff work incredibly hard to meet the needs of their clients.

I have never personally shopped at this dealership so though I may not have any review on the dealership itself, I was on my way to work this morning in Connecticut and who ever is responsible for driving the “I love Warwick Lexus” dealer car should never be allowed to represent the business. He/she almost caused multiple accidents. Cutting people off, swirving in and out of lanes and going over 90mph. Not exactly a great image for the dealership at 6am! Thought this may be helpful

I had a great experience and Lexus and with my service rep Mark. Highly recommended!

Always treated with dignity and respect. Have been coming here so long I trust Peppino to keep me informed if work needs to be done and not do anything unnecessary. He will not proceed without my consent which of course I rely on his opinion. My Lexus RX400H has 160K miles on it and I fully expect to get many more miles with the exceptional care I get from Peppino and his team. When the time comes for me to buy again it will be from my friend at Lexus.

Outstanding from start to finish. Will for sure recommend this dealership to anyone looking fir a Lexus! Class Act!!

Great service!

My service experience with Peppino Palladino at Lexus of Warwick has been excellent. He kept me informed about my cars status. He has great integrity which matters when you go to get your car worked on. I would see him again

Lexus of Warwick is highly recommended. The manager, Stephen, was extremely informative and helpful in finding us the vehicle we wanted. The staff is friendly and our salesperson, Ray was great to work with.Jennifer and Antonio Barros