Im not sure why there are all these bad reviews.. I just moved to Wentzville from St.Charles and still use my CVS in St.Charles because I have been going there for so long and they all know me and I love the employees there. I had a paper script I needed to drop off yesterday and didnt want to drive 25 minutes out, I read the reviews on here and was almost going to just drive to my pharmacy .. but I decided to give it a shot. The staff was VERY nice, not just at the pharmacy but the other employee I spoke to as well. I then got a text about 30min after I got home stating my script was already ready for pick up. Super fast and good service. Im going to give 5 stars because I think its deserved.

Would give this pharmacy location zero stars if I could. I’m not one to leave reviews especially on a pharmacy since I used to work in them and know how stressful and overwhelming it can be. But this location is by far THE WORST. The pharmacy staff is consistently rude and will point blank ignore you even if you’re standing right in front of one of them. They never seem to have a wait time less than an hour and get snotty if you ask to wait. Today was by far the worst. I was told it would be an hour wait like usual and when I returned two hours later they said it still wasn’t ready and they couldn’t give me a time when my prescription would be ready when I asked. I’m talking like they wanted me to wait until the next day and this was at 11am! This unnecessary wait wasn’t due to an insurance issue or any issue related to me, my doctor or my prescription. No, the inability to give me a time was due to the fact that the pharmacist didn’t want to fill my prescription because he was “too busy giving vaccines”. Since when did putting prescriptions on hold for over 5 hours or even days to give vaccines become a priority?? Unacceptable to treat waiting customers like that. If you can’t have a pharmacist on staff to fill prescriptions in a timely fashion then why even open the pharmacy? Some people have medications that can not wait that long to be filled when they have done everything right on their end. That is a serious issue CVS! I’m sure someone waiting for a vaccine could have waited an extra 10 minutes while the pharmacist did the job that is required of him. If its an issue of keeping proper staff then maybe it’s time to start incorporating pharmacy only and vaccine only hours just like you did for pharmacy lunch breaks.

This place is HORRIBLE and unprofessional. They routinely have lines out the door because they are slow. They lose prescriptions. They leave refrigerator prescriptions out. And this one just clinched why I will never go here again: I was waiting in line in the drive through at 120 and of course they took forever. Then, just as I pulled up at 132, they closed for lunch. When I hit the call button, the woman tried to tell me I wasn’t in line. I said I was. “No you weren’t,” she said. Excuse me????? These people can’t get anything right and are horrible at customer service. I would never go here again.

For some weird reason the shelves have been empty for over a month. Medications, beverages, snacks everything... its weird and makes me think they are about to close down. The pharmacy is horrible also, I have never waited so long both in a drive-thru or inside anywhere else. And this is even when there are short lines. A few of the pharmacy employees are not the friendliest either. But being that they are humans and most likely stressed I get it. Its not really an excuse for bad customer service but I have a feeling this stores management is incompetent. Like REALLY incompetent... as they obviously forgot the store needs products to sell. I am forced to go here due to my insurance provider, otherwise I would just go to Walgreens. If you need to stop in somewhere quick just keep in mind that this store wont have it.

Terrible pharmacy and terrible workers in the pharmacy.Slow and unprofessionalTerrible customer serviceTake care of one customer a certain way than take care of another a different way

Went to pick up a prescription at 7:50pm. Waited in drive-through for7 mins. No one even acknowledged my presence. I went in the store. The manager was pulling the register and did not make eye contact with me even though I was standing right in front of him. Never said hello.....can I help you....nothing. How this store remains open is beyond me. Terrible!! CORPORATE OFFICE NEEDS TO ADDRESS THE PROBLEMS AT THIS LOCATION

Closing Pharmacy for lunch ??? Have to wait 30 minutes. Hire more people if you cant keep your pharmacy open for the people who need there medicine.... so annoying

I never leave reviews so it takes a really bad experience for me to write one. This pharmacy always has a horrible in-person wait time but I usually overlook it. Today, my doctor called in a prescription and CVS automated line called me telling me they need my updated insurance information to fill my prescription. It said I could drop my insurance card off in the store or stay on the line to give the information to a pharmacy associate. Given that I have young children, Id rather do it by phone than drag them back and forth to the pharmacy. I waited on hold for 8 1/2 minutes before an unpleasant woman answered. I explained that I needed to update my insurance information by phone and she immediately told me I need to bring me card in because sometimes doing it by phone is too hard. I told her I waited over 8 minutes on hold to speak to someone and that their automated prompt said doing it by phone was an option. She interrupted me and had a very rude tone and said Im telling you its hard maam but Ill try. I gave her all the information on my insurance card and she put me on hold for an additional 5 minutes. She came back on and said I FINALLY got it to go thru at which point I just have a quick thanks and hung up. Ill be searching for another pharmacy that takes customer service seriously. Im generally easy going since I worked in customer service for a number of years so it takes someone pretty rude to work me up. Ive seen them treat others this way when Ive gone in the store in the pharmacy area as well.

Felt like a horror movie using this pharmacy. Horrible pharmacist “Nick” was cocky and had bad customer service. He should lose his license.

Great experience, friendly staff

Awful service, over 20 min wait on the drive through with just one car in front. They are never prepared and you always have to wait obscene amount of time just to pick up your regular medication. Nobody seems to be in a hurry to help. I wish i had a choice so I could go back to Dierbergs pharmacy but bc of insurance I can’t.

Worst customer service ever!!! Staff behind the counter unwilling to help and smug

So they send me a message my prescription is ready to be picked up however when I show up only part of it is fulfilled they needed more info from doctor. Next day new message my prescription is ready to be picked up I send wife and child to go pick it up while I am at work. Only to find out it still isnt fulfilled I call my Dr. Office they say they sent it everything should be fine. They get in the phone with them. Evidenlty the Pharmacy had questions about it. Why not call my Dr. Office guess to inconvenient for them. My Dr. Instantly gets on the phone with them to straighten out. Ok all good. But now they tell my wife its going to be 20 min to put some things on in the bag. Its a prepackaged prescription they literally have to do nothing but put it in the bag. My wife already waiting 40 min with baby in car has had enough and leaving now I must go again 3rd trip to pick up prescription. Get your stuff together.

So very slow. Waited 15 minutes in the driveway to get a prescription picked up- the car ahead never moved. Thought maybe I was behind a parked car. Waited longer the next time. What’s going on?

One star, because its the lowest you can go. They deserve 0. I have never dealt with such a rude pharmacy ever. We were trying to change pharmacies due to our insurance recommendation, well that will not be taking place no way no how. If you can use any other pharmacy I would highly recommend it.

Terrible. Get your prescription somewhere else. Wish I would have read reviews first.

I waited for over an hour just to get to the window. Then spent fifteen minutes spelling my first, last name, and birthday over at least five times each. If Scott is working the window, just drive away to save yourself endless headache. He is by far the worst person working in a pharmacy. My prescription was twice as much as expected. Then was told to come inside if I wanted the correct price. So I told him, Ill take it and never come back to this horrible location again.

I’ve never been to a worse pharmacy. I would give zero stars if it allowed. When you have a prescription to fill and start the following day... there is no reason it can’t be filled the day it’s ordered especially when it’s taken in the Am! I called in am to get status and was told come in 2 hours, I arrive 3 hours later and wait in line to be told I can’t fill until tomorrow!?!? I see why this place has horrible reviews as they are horrible.

This is the worst cvs ever.. They get scripts from dr office and if you do not follow with a phone call they will wait a week to fill. They promise a time and never have it ready.

We use the Schuncks in Wentzville location. I sure miss the customer service and care we got before CVS came in. We have had multiple issues. The icing on the cake was I took in a prescription for a prep on Thursday (the same day I went to the doctor and had the procedure scheduled) and I had to call and check on it today (Saturday). They inform me they cant check in more than a 20 mile radius of them if any other CVS has it. So I needed to call around myself. I was really upset that they didnt tell me yesterday. I kept my composure. Called my husband and explained what was going. He called back and who ever he talked to called around to other pharmacies in a near by town. They got it transferred to Wal-Mart. Sadly when we dropped off the prescription we tokd them we needed it by Saturday. They said no problem. Come back in 30 minutes. Multiple times they over promise and way under deliver.

The slowest service! We have waited over 2 days for prescriptions! We have waited in the drive through for over 20 minutes numerous times! Nothing is ever ready when they say it is, and today we literally held for hour and half for them to answer only because a manager told them to. Terrible service!!!

I agree with several of the reviews I have already read here. They are unprofessional and slow. They have no sense of urgency when it comes to getting your prescriptions filled. The pharmacy area is a complete mess, no organization whatsoever. You can tell how much their customers mean to them based off of the cleanliness of the customer waiting area.....a disaster!!

Absolutely the worst pharmacy ever! I am going to switch to another pharmacy! Every time I try to get a prescription, I have to wait in a long line that is at least 30 to 45 minutes. By the time you finally get seen, they tell you that your prescription is not ready to come back in 25 minutes or longer! Then you try to explain that youve given them hours of time to fill it and you waited over 30 minutes or more in the drive thru, but they could care less. Its ridiculous. The excuse I was given today this time, was they been extremely busy bc of covid testing. Well gee, maybe yall shouldnt have chosen to get that extra task if you cant handle it. Maybe you should just stick to filling prescriptions only, bc obviously you cant even do that. This happens every time I come here. P.S....even before covid testing they were this way. So now I cant get my antibiotic that was Escribed to them way earlier in the day! They are about to close the pharmacy tonight! Like really? I am beyond furious.

Awful. I’m not going to take the time explaining what has happened. Just awful. BYE CVS. Never again. I tried giving zero stars because they don’t even deserve the one.

The last three times my family has picked up medication here, weve been told that it was out of stock/on back order, then redirected to a different location. Not only that, but when I was switching over one prescription to this location from a different one, I had to send it through three times before they actually received it, and then they told me that it was unavailable, then redirected me to a location 20 minutes away.The woman at the counter was nice about it, and the store itself was okay (the only reason why it gets two stars)... but going to this location is worthless if Im just going to be redirected.

Absolutely horrible customer service. 7 people working behind the pharmacy counter and you can’t spare a body to knock out the line?

Extremely slow service. It shouldnt be a 45-minute wait to receive a script that is ready and paid-for, esp. when you are the only customer in the store.

This location needs to learn something about customer service. They told me a prescription would be ready one day and when I went to pick it up it wasnt ready. When I called the next time to check to see if a prescription was ready I was on hold for over 10 minutes with no apology. If it werent for the fact that theyre one of the few places that take my insurance I would not be returning as a customer.

Worst Rx ever. SLOW EVERY SINGLE TIME!! no drive thru should take over 30 mins & have 5 cars in a line 3 days in a row. Corporate needs to come in & evaluate.

Always horrible service in person

Worst experiences here. :(

My family has had the worst experience with this pharmacy in the last 3 months! They will give you an estimated time only to find out they dont even have the medication or they will tell you to come back in 2 hours only to be told to come back next day because they didnt get to it.

I am being generous by giving 1 star to this CVS in Wentzville. Worse excuse for a pharmacy! Good luck getting prescriptions filled or getting them to answer the phone in the pharmacy. Twice now, my medications that I need are ‘in processing’ for 7 + days and I cannot get an answer on the phone. I transferred all of my prescriptions to another pharmacy just now! My blood pressure skyrockets just thinking about it.

Wouldve given a zero but not an option. Besides all the other issues and extreme waiting time, weve finally had enough. Took a week to get some antibiotic cream for my 22 month old. The doctors called em and they kept messing it up some how. Finally switched to new pharmacy. Worst pharmacy ever.

Very poor service! My doctor sent my prescription to this pharmacy at around 10 in the morning and I went to go pick it up at around 4 this evening and the pharmacy technician told me that I will have to come back later to pick up the medication. I asked her when should I come back and she said, I guess in about 2 hours. It must be a CVS thing because every time I go to CVS they take forever. I waited over an hour at the Bryan Rd location last week just to get my flu shot. They all seem so frazzled and short staffed. Something isnt being ran properly. While I was waiting in line in the store the speaker above them said 8 calls waiting for pharmacy. Nobody answered the phone. They were struggling just to help people in the store. I would rather go to Walgreens. That is where I grew up going and that is where I will stay!

I use the drive up for my prescriptions and always have good customer service.

Does anyone ever answer the phone here this is the 3rd time I tried to call today and waited on hold each time over 30 min before giving up. HIRE SOME PEOPLE.

It’s just extremely unorganized. They have to order a prescription you have to call them to remind them to fill it. Drop prescription off a day too early you have to call to make sure they fill it. Their phones were down and and after sitting on hold for an eternity I called and spoke to someone up front who instead of getting them to call me asked me to come up there to speak to them. Walgreens down the street isn’t a ton better but better.

If possible go elsewhere for your medication. All the other reviews explain why

This store used to be quick and efficient at filling prescriptions and also very friendly. Now I feel they have a broken system where their auto-fill, well...doesn’t auto-fill. Even though it’s the end of October when I called after hours to put in a refill request, the computer system asked if I was sure I wanted to fill “early” since it was due to auto-fill on September 27th?! You really have to keep up with them or you are at their mercy of when your medicine may be ready. Also, we believe my husband’s 90-day refill was shorted by around 2 weeks worth of meds since he ran out much too soon. So now I feel we can’t even trust the quantity being given is correct. If our insurance didn’t dictate this is the pharmacy we have to use, you can bet we’d be out of there. Also the store manager Judy thought it was funny when we commented on a 25 minute hold time earlier in the day. She said basically “25 minutes? That’s nothing!” Do not recommend. If I could give 0 stars, I would.

I hate giving negative reviews but if you dont then the problem doesnt get fixed. Ive used this CVS twice this year and both experiences were bad. Prescriptions didnt get filled and they couldnt find them, finally found them and had to wait an additional hour after already giving them 5 hours to fill them. My wife has the same issues on multiple occasions and has even waited an entire day before going in and the prescription was still not filled. We will be switching pharmacies going forward.

Rude unprofessional worthless longest waiting in drive thru I have ever seen. Takes days to fill a script.

Not sure why they changed their open hours, it was literally the only thing they had going for them that was better than Walgreens.

If I could give this company a zero I would. I have the worst customer service every single time I come here. The line is consistently wrapped around the building and in the store. They are never prepared and very rude. The only reason I come here is because my insurance has mandated it. Save yourself the trouble and go to Walgreens.

Avoid this pharmacy. Go somewhere else in Wentzville because this CVS will repeatedly mess up your order. I had to go days without a crucial medicine because the never filled it even though they would tell me so on the phone. Seriously this should have a zero.

Very helpful pharmacy staff member. She called my insurance personally to help figure out why my prescription was costing so much, then provided me with a coupon that saved me half of what I would have spent on the expensive medication.

For the past couple of months I noticed this stores pharmay has been extremely understaffed. Everytime I call to see if a prescription is ready or to speak with the pharmacist I am on hold at least 20 minutes. Last month I had to drive to the CVS and ask them to fill my prescriptions. The tech told me they lost 3 people and he was from another store. Why havent they filled these positions? I am considering changing pharmacies if they cant get it together.

We just needed to pick up a prescription, but sat in lines for 45 minutes. There were 5 people working in the pharmacy, but there was little to no customer service as far as conversation and timeliness.

They are constantly miserable in the pharmacy and grumpy. They honestly need to rehire the entire staff because of the underlined comments that they make.

When this location opened we were excited and had great experiences here. The amount of hours wasted here, waiting for your medicine, is increasing exponentially. Taking 5+ days to fill a prescription that was needed that day is unacceptable. I understand being short staffed, the holidays, and every other excuse. I can even sympathize; however, if you cant handle the workload let people know. We are suppose to wait until we receive a text saying it is filled, dont! If you dont need your medicine right away they are a great pharmacy. If you need it sooner than next week. Try Walgreens, Schnucks, Dierbergs, or the crack head down the street. You will have better luck that way

My five week old son now has to wait a whole night before getting the medication he needs because the disgusting employees refused to fill a prescription 3 minutes after 8pm. Don’t work in the healthcare field if you don’t care about people!!! I hope you sleep well at night knowing you deprived a newborn baby of his medication.

Everyone is very nice, the store is clean and organized. Pharmacy personal are very efficient. I dont miss Walgreens at all.

The store is dead empty and sometimes thats a plus if I need one item quickly. But it also speaks volumes about CVS in general. The place is overpriced and their rewards program has nothing on Walgreens. This particular locations staff are kind of ghost like. I have waited at the counter for 10 minutes or so without any help. Their is one lady who is pretty friendly though and remembers me which is nice. I dont remember her name however. The biggest drawback of this store though is the pharmacy, it is horrific. I would not use CVS if it werent from being forced by Aetna now. And wouldve much rather preferred to stick with Walgreens. Their are two issues with the pharmacy, one their refill process and two the rude staff. Nearly every time I put in refills they never get filled. You can track the progress online and after it misses the pickup time by a day or so I give them a call. The pharmacist usually replies Oh, let me get that going for you. So either CVS has a broken system, or no one their is competent. What also doesnt help is that nearly everyone working back there is rude and could careless about the customers. I absolutely cant stand or trust this location with my medications. You have been WARNED.

Had a script for antibiotics sent here at 10am. Called some hours later and was on hold for a half hour before hanging up in frustration. Called back the next day and again sat on hold for a half hour, nobody ever spoke with me. Called my doctor and had them transfer my prescription to Schnucks (who filled it in 4 hours) and they had to call the insurance because CVS was attempting to gather payment from the insurance company despite having not even filled the script yet. This place is a ghost town and a joke.

They are constantly understaffed and miserable in the pharmacy. We have to use CVS because of insurance, but this location is by far the worst.

The absolute worst! We are stuck with this place now due to Aetna. They never have prescriptions ready, often take days, even on medications that need to be filled ASAP. They put the wrong starting dosage on a medication for me which I took and incapacitated me. Very dangerous! They dont answer their phones. Prescriptions will be processing for days. If you go up there, they say 30 minutes, you say, ok, Ill be back in a couple hours, and then it takes another hour because its still not ready when you arrive. Check all your medications and dosage instructions!! I wish we could go back to Walgreens!

Horrible...horrible .....horrible. Always an excuse. Always out.....and they only tell you that after they tell you they will fill it in an hour. I was told I need to bear with them, because there were new people. Eventhough they could have told me over the weekend they were out.

They do not want to help at all and extremely rude attitude.

If you actually want to pick up your medication then don’t come here because it won’t be there when you drive up. All you will get are excuses. So if you want your medication on time please go elsewhere. Otherwise good luck, hope it’s not a life saving medication if so go to your nearest urgent care or emergency room. Otherwise pray!

I cannot recall one time I have gone to this store and they have had what I needed. How does a bread vendor not deliver for 3 weeks? Lucky we have two Walgreens nearby.

Im only giving the Wentzville CVS one star, because you cant choose no stars. Ive never experienced laziness and incompetence like I have with this pharmacy. Walgreens was on back order, so I called CVS to see if they had the medication in stock. They told me they had 4 tubes of it, but it would take a few days to get the transfer from Walgreens. They finally called that it was ready and when I got there, they told me that my insurance required a pre-auth from my doctors office, and that would take a few more days to get. Ok, fine. So after 4 days, I called and they told me that they sent the request to my doctors office, but havent gotten any response from them, and that I should call them the next morning, which I did, and my doctors office said they were never sent a thing! So my doctors office told me that they will work on it and get it sent right away. I called CVS later that day and they told me that they got the pre-auth, but that my insurance wouldnt approve the generic, and they had to order the brand name, which is a crock!! They told me it would be in the next day. So that was on Monday, and today I called and asked what was taking so long, and they told me that they didnt have the medicine, that it was on backorder. I never received any calls from them, and I spoke with a snooty girl named Jordan who kept changing the reasoning of why my script wasnt ready. I really believe that they never tried to fill my script, they lied and said they contacted my doctor when they didnt, and they LIED about my insurance not approving generic. I called Walgreens back, they had the medicine back in stock, they pulled my script back, and had it filled within an hour. No waiting on the transfer back, no waiting for pre-auth, and filled with generic approved by my insurance. CVS pharmacy employees are lazy, incompetent liars and I would NEVER recommend going there. You live and learn!!

Easy in, easy out. Not too crowded.

Slowest drive thru pharmacy in Saint Louis are

Pharmacist was cold, smug, rude and she just kind of stared at me when I approached the consultation window. She was very unhelpful with her answers had zero suggestions, appeared uneducated, and irritated. This kind of “service” is exactly what keeps your customers from ever returning. We definitely won’t be filling our scripts here.

Pharmacy associates were not friendly or helpful. They did not seem to want to be there nor did they seem to enjoy their jobs. Does not make me want to get my prescriptions filled through them Im the future.

It is sad i have to give a bad review. When i switched pharmacys after being unhappy with schnucks over my sons breathing medication i came to cvs and it was amazing. I feel different as of tonight. I went to pick up a prescription at 5 pm it was escribed at 4 pm. A girl told me it would be done in an hour. After waiting 2.5 hours to go back a short dark haired girl states they could not fill it. Which is fine but should have been told to me at 5 or better yet a phone call would of been nice so i didnt have to bring my sick child or my sick self out. The girl with attitude stated that well that girl was new. Great so now you are telling me you are not training you techs. Yes she stated it was her first day. Wow scary to think someone can deal with my families medications with no training. So my local cvs that was fast, friendly and educated is now dropping the ball. I will not be back.

Wait times on phone always a minimum of 15 minutes and when I arrive after being told my prescriptions are ready, they still arent.

Jack is great

Better. Service than most pharmacies

0 stars for customer service. Awful. Stay away

Always messes up my prescriptions. The worst pharmacy I have ever been to.

They give out wrong prescriptions. They do not notify you if your insurance did not cover a medicine. They lied and made a fake record stating they notified me that my medicine is not covered. They laughed at me for getting upset.

I just left the CVS Pharmacy in Wentzville, MO thats on Wentzville Parkway. When I walked into the store I wasnt greeted with a Hello, can I help you find anything, I walked into a conversation between two co-workers (who were adult women, not teenagers) that were discussing a previous irate customer and both were laughing about the previous irate customer saying they were worried about she was going to kill them. That didnt really give me the warm fuzzies.... When I went to check out, I had two bottles of bleach in my basket which we need in my household because my husband is going through bladder cancer treatment and itsneeded to disinfect the toilet when he urinates. A live TB virus is being put into his bladder each week. The cashier asked me if I were doing some cleaning like it was a joke?? I, for some reason tried to explain and was met with a look of ......yeah, right!!. I will never give my business to this store again.

Sorry excuse for a pharmacy!

Always friendly employees

Poor customer service. Over priced ! The pharmacy doesnt open until 9:00 am .

Overpriced.

Overpriced!

Was diagnosed with covid yesterday at a total access urgent care—I am a veteran so was told by VA to go to cvs by my home to pick up my medication because cvs in the VA network—lungs are hurting and very fatigued at this point so I’m trying to get home to quarantine, and rest.—was told by a rude lady, then a nice, but uninformed male manager that cvs is not in VA network—-again my lungs are hurting at this point but my oxygen levels are fine and I’m telling them yes the babies in network—-I gave that rude lady the number to call and all the info she needed and still told me no can’t give u your meds—called VA hotline n they stated YES CVS IS IN NETWORK—-two hours it took for me to get my meds and I had to walk inside to inform these lazy misinformed employees that there not doing there jobs properly at all. THE MANAGER SAID I CAN GO INSIDE EVEN THOUGH I TOLD HIM I HAVE COVID. If I didn’t go inside I never would of gotten my medication and who knows what shape I would be in at this moment. WHO KNOWS HOW MANY VETERANS THIS FACILITY TURNED AWAY WITH SERIOUS PROBLEMS AND HEALTH ISSUES. It is against the law to deny veterans medication and healthcare. CVS needs to properly train there employees. It’s disgusting how veterans are treated in this country.