We’ve had a unit here for more than a decade, but it has slowly gone down hill since the current company bought it several years ago from the original owners. The previous owners had an on site employee, did not skimp on ac or heating, and even provided coffee for its customers. Now, it’s very hot inside in the summer cold inside during winter. The bathrooms are disgusting and it’s dark and dingy. The purpose of this review however, is to warn current and prospective customers that when our unit’s overhead light went out and we called the main office, they told us that they have no intention of providing overhead lighting once the lights go out. The units will be dark and there will only be a hall light. They are simply waiting for the last light to go out. Our unit is already incredibly dark, even with the units around us still having working lights and the hallway light. There are no outlets available either, so you have to bring a flashlight. Unfortunately we will have to speed up our timeline of moving out of the unit before it gets pitch black and it becomes dangerous to be doing heavy lifting. Before you rent here, be sure to consider whether or not you’re comfortable with an unlit unit. We find this to be unreasonable for a place that advertises itself as climate controlled, safe and secure.

Very helpful! Quickly helped me when another storage unto company was unable to honor my reservation! Great customer service!

Were long term Purdue parent renters - 2 kids & a couple years after grad. Staff friendly. Any issue was efficiently dealt with. Clean and dry unit. Best wishes SS and all you future Broiler grads!!

Keaton is the best! He was helpful, courteous, and professional. He gave me all the info for the unit I needed and made paperwork a breeze. Facility is well maintained, I am happy to store belongings here.

Friendly, helpful staff! I was charged for two months though. Not sure if I missed a monthly minimum.

Staff great but this place needs updated bad. Drywall doesnt go all the way up. Insulation falling everywhere. Bugs all over.

Well where to start... As I first walked into Simply, I thought it was gonna be a bang for my buck. Boy, was I blown away! The lovely employees helped me out so very much in what I was lookin for at the time. They even showed me around multiple units. Boy was I picky, but they survived it. I’m eternally grateful for the amount of work the employees put into me. EVERYONE SHOULD BUY AT SIMPLY

Awesome property! Jay and Lauren were great at finding what best suited me!

Lauren was fantastic! Highly recommend this property for all your storage needs!

This review has been long over due. I had a storage unit here many years ago. But I just recently got my computer back from the pawn shop. My wife and I had a major fight during my goal to have the world largest Totinos Pizza Rolls promotional collection. Which mainly contained standees, large banners and vintage product boxes my wife claimed it was taking up too much room in our apartment. Unwilling to throw away 8 years of hard work getting such a collect. I decided to get a storage unit here. After my wife and I divorced it was time for me to get my treasures back into my new apartment. They were just as they were when I stored them. Ive never been so happy with a company. Maybe when if I get married again and she hates my passions I can return to you again but this time with a smile on my face.

PEOPLE BEWARE!!! GO FIND ANOTHER STORAGE!!!So they have this special promotion for storage, the price is low but there is a catch! The storage is on the 2nd floor, I said no problem thinking that they have an elevator because its a storage place.But after we signed the contract we visited their remote site and found out that there is no elevator instead a very steep (30 deg.) pre-fabricated ladder that was used as stairs. I asked the site manager to give us another storage or refund us for that is not going to work for us. The manager wont give us another storage and told us that the stairs work for SOME people but not for all. I told him how can you carry the Refrigerator, the TV, Bed and other dorm stuff on a very steep ladder/stairs, its not going to work for us and I am not going to break my back for that. So I demanded a refund but they wont give us because they said its in the contract and yes I get it, BUT we have not use the storage at all nor step on it. We asked them to cancel our contract and refund us right after we found out that there is no elevator, we did that not even with 12 hours but still they wont do it.For me, its not about the money, I can pay double the amount that they charged us but its about playing FAIR with people. I am asking for refund because I felt we got fooled by this jokers. Simply Self Storage if you want to prosper and expand your business PLEASE play fair with your customer because they are ones whos going to bring you up.Good Luck!

Great place for short term storage. Staff was helpful in getting unit that we needed

Nice company they work with you unlike most

I like Simply Self Storage. The drives are kept clear of snow and ice in the winter and other types of debris in the other seasons. The staff is friendly and they have a restroom in the office. However, in the 10 years that I have rented from them, my rent has almost doubled.

Super friendly and quick and easy! Loved my experience!

Great place, was able to help me with the unit I needed. will rent again if I need to in the future

Just pulled items out of an expensive climate control unit in West Lafayette and discovered some type of mold growing on EVERYTHING. Numerous visits told me the humidity level exceeded what it should to keep this from happening. Everything stinks of dampness! Been paying $135-$169 per month for that! Price kept going up every few months. My daughter walked through the door and said, This place reeks of dampness! Dont expect your items to be cared for in this damp ridden facility! I asked the office girl about the dampness and was told I have $2000 in insurance. REALLY?? My beautiful Oak Sellers Hoosier cabinet is covered in fungi! One photo shows the veneer curling and peeling up from the dampness.

Great place, rental went Smoothly and will rent again.

Excellent Customer Service along with reasonable prices.

The facility was very clean. We reserved a storage space online. When my wife and daughter got to the facility, the employees, Gail & Val, were very helpful, friendly and courteous.The price was good with smaller than expected incremental price increases for larger units.A great place for Purdue students to store their stuff between semesters.

Great place to store your stuff, had no issues during the time I rented there. staff in the office are great

It has a garbage bin that if you use, you get fined. But other than that they are pretty big, accessible, and has well lighting.

Called about purchasing packing materials. Very helpful. Was able to buy chair covers and wrapping paper - affordable and easy store location.

Where do I start? From the moment I walked in I was greeted with joy and happiness. Cohen is amazing. She made me feel at home and I can trust them with my property. The place is clean great, excellent customer service. I couldnt ask for more. She is fast, helpful and knowledgeable about the products. Thank you so much for your time.

Jenna was very helpful. Answered all questions I had on the units and helped me to find one to fit what I was looking for. Very professional and friendly!

Jenna was amazing at answering all of our questions about the units. She is also super friendly!

Jenna was very helpful and great on answering any of my questions. Definitely recommend to anyone looking.

Great place, the manager Jay was great and got us the unit we needed. Would greatly recommend

Great staff, clean storage, affordable. I would 100% recommend simply self storage for all of your storage needs!!

Had an issue with my storage unit, it never got resolved. Shame on you managers.I have been to the office many times, my husband and I spoke with different people and nothing changed. The leak in my unit is still there, after 8 months of having to drain a 30 gallon bucket, I gave up on talking to you people. Sure, the price is not too bad, but when you have your stuff damaged and nobody cares, it is pretty upsetting.I always paid my rent on time. When we rent a unit we expect our things to be safe from the weather, not the weather to be inside our unit.If it was not bad enough, the day I decided to move, the same vehicle that deliver my things could not go in to remove it.Seriously, customers service here is zero. I dont see how sending them an email is going to fix that.

Went in to fill out the paper work for a unit. The customer service we received was excellent! The manager was friendly, personable, patient and very informative! The unit is clean, organized and secure and the price is very reasonable. 10/10 would recommend!

Easy to deal with. They have two locations close to each other in West Lafayette. The one close to Meijer is the one with the office in it.Update: no longer needed storage, emptied spot, called to cancel at end of month. They said all good no need to come in. They stopped sending email invoices. Checked my credit card statement, they have charged me anyway. Contacted by writing, they said too bad I had to come in(never had to in years past, I have used them before). Then they still billed me the next month after that. Now I am having to dispute charges with credit company.

Jenna was amazing at helping me find a unit that fit my specific needs! Very friendly and professional!

Cohen Cole has been an amazing person to work with. She is easy to talk to and has always been very helpful

So true to their name! The staff was personable, respectful, and fun and they made purchasing a storage facility so easy! She showed me the facility and told me all about it, helped me select which one I should pick for my needs, and even went back and cleaned out my facility (even though she said she hates spiders!) and put my lock on it while I finished filling out paperwork. The process was a breeze. I was in and out of there in less than 30 minutes (though we could have sat and chatted for a while) and I will definitely be recommending this facility to friends. The facility is so close to campus (probably 10 minutes or less) and so easy to access. Thanks gals!

The location is good and it’s cheap, but this past year I had quite a few issues here; when I opened my unit to move stuff out I was greeted by a dead, decaying mouse, cockroach poop all over EVERYTHING, and random pieces of popcorn or pasta on my stuff (I had stored no food in my unit).

Service is not great. The unit had no lights in it because no one had ever changed the bulbs. Unit was very dirty. Climate control was mostly a joke. Humidity got up over 80% during the summer. Then to top it off.. they dont refund or pro-rate any fees. I moved out August 2nd but had to pay for ALL of August. I suggest looking for storage elsewhere.

Was told I had a unit reserved for 14 days and talked to a women on the phone about pricing, then she cancelled my reservation after 5 days because I didnt answer her phone call while I was in class. I went in to show my confirmation email that said the date in which I had the unit reserved until and she basically told me the policy was 3 days, not 14, even though the confirmation email and website clearly stated 14 days. I asked to see where it said 3 days in writing and she said she could not show me. I could have reserved and paid for the same size storage unit I had originally reserved, but now for a much more expensive price. She claimed that there was nothing she could do, but also that there was no one else I could contact about the situation. Horrible customer service. If I could rate below 1 star, I would.

Best customer service ever. I felt very welcome as soon as I walked in the door. Cohen and Rebecca welcomed me with huge smiles on their faces and a great attitude! The unit was nice and the price was right. Thank you ladies for the great service! I would absolutely recommend them to anyone!

I dont have a basis for judging the quality of their work as I have never used a storage center before; however, the service was adequate. They badger you to leave a review on Google, since management forces it as a metric to judge success. One practice that I wasnt a fan of was that they open a lock for you to use without explaining that youre about to be charged nearly $20 for it. I could bring my own lock. I feel like it is a cheap way to get extra money. Some of the storage units has insulation falling down and instead of fixing it they encourage you to buy a plastic cover. We had to sweep it out before we could use it, seems like basic maintenance.

Cohen was amazing. She treated my wife and I like family. She was patient with us looking for the right size that fit our needs. I would highly recommend this place and Cohen to anyone. She goes beyond to help you... thank you for your help

Went in for prices for an upcoming move to the West Lafayette location. There was a younger lady working with long blonde/brown hair. She introduced herself and I believe her name was Cohen. Anyway, she explained everything to me in detail, and was very patient with me. She showed me the units and I was able to decide which one I wanted. I told her I would be back because I wasnt ready to do this quite yet, and she said no problem. She really took time with me and for what Im going through right now that was much appreciated. You need more people like her working for you. Excellent customer service. Ill go back and rent one real soon! Thanks!!

We were recently charged for an unknown fee, went in to sort out the problem and were pleasantly surprised at how easy it was to clear up the confusion. Really incredible customer service just trying their best to keep tenants happy during the transition from W.H. Long storage. Its been rough on the tenants and employees having to fill in gaps that have popped up during the transition that is out of their hands. They were extremely polite and helpful in making sure we had all the information we needed and followed up with giving us direct ways to contact them. 2.5 stars for smooth transition on the administrative end of business, 5 stars for customer service in person.

Great service, good prices and quality storage units. 100% would recommend!

Jenna helped me today in the process of getting a storage unit. She was very kind and very helpful in this process.

Jenna was very very helpful and the facility was extraordinary clean.

This year I called to reserve a Sagamore Pkwy unit for my Purdue son and Cohen said I had to be in within 2 weeks to do paperwork. I said that was not possible since I live 1,000 miles away and my son does not have a car. I had to cancel the reservation. So, I called Highway 231 Simply Storage an explained the situation and they said just sign-up and pay on-line. Im baffled why Cohen did make this suggest. FYI - Last year I had reserved a unit from Sagamore Parkway and when I called back to pay there was no answer and they did not return my messages. When I finally got through, the unit was no longer available. From my experience, Highway 231 is more professionally managed.

This company is in transition from former ownership by W.H. Long Storage and while that process has been difficult for those involved, every interaction I have had with the employees at the Simply facility has been kind, friendly, and helpful! We were charged for an unknown fee (turns out it is just to pro-rate the account for the upcoming month) and the staff was helpful and apologized about any confusion. While the new website process and transition has been confusing - the staff at W. Lafayette Simply storage have been helpful and polite! Overall great customer service on the person-to-person end of things, however there could have been improvement from upper management in the transparency of transition.

We are storing our fifth wheel here in the outside storage. Facility is clean and very convenient. Cohen was awesome to work with!

Cohen Cole... coolest person to talk to. Very informative while renting a unit.

Really great staff and several storage options to choose from! Prices are good compared to other storage units

Great customer service and patience for individuals who hasnt gone through a storage purchase before

Awesome, awesome service. Very clean store and storage units!! The manager Cohen was so professional, knowledgeable, and just so nice.

Great service! Very reasonable price!!

Its a great place to store your extra stuff. The staff is friendly and they went out of their way to help me when I first rented a unit.

Really nice facility for storage! The price is really fair and the service is excellent!

The negative reviews here are bitter people that want to whine about everything. This new company has invested lots of money into the property and we love them! Great customer service!!

Cohen is very friendly and did a great job assisting me with my storage needs.

The unit was both clean and affordable, and the staff was always helpful and accommodating. I recommend for both short and long term storage.

They are great, good prices and good treatment, the manager (Cohen Cole) was pretty nice and friendly with us.

Just about what you would expect out of a storage facility but cohen was very friendly and helpful

Rebecca and Cohen were extremely helpful and very kind. Great customer service!

Very convenient location to Purdue. Great pricing and customer service.

They charge 6 to take a payment online rude employee will not recommend this place

The staff was very helpful and she made the whole process very easy

Jay was very rude and refused to help me. If I could give zero stars I would. Do not use this place!!!!!!!

Rebecca and Cohen are very friendly and helpful. Good experience at simply storage

The staff was very friendly and accommodating. Would recommend.

Cohen is a great person to be greeted by every time I come to pay my bill. Thank you for your service.

Been renting from them since September great n friendly customer severice. I highly recommend them.

Prices are great but the customer service is even better!

Clean and convenient place to store your stuff for summer 👍

Blurst storage unit in all of Tippe canoe county

I moved my customers out and the were satisfied

People here are very welcoming and nice.

The customer service associate was very kind and very good at her job.

This place is a complete rip off. When they took over this location, they overlocked all the units that had a contract with W H Long. Then they charged multiple late fees, even though they never sent late fee notices. I would not recommend them to anyone. Despicable customer service, too.

Very welcoming. Excellent service.

Very helpful staff and resonable rates.

Great customer service and the staff is very helpful and friendly.

When I called for a quote, the manager told me that the price would change day to day and that deals would also come and go on a daily basis. I told her that sounded shady and she indicated that all self storage places do this, similar to hotels. I called U-Haul and they said that isnt true and the price today would be the same tomorrow.

Cohen provided great, friendly, and informative customer service :):)

Good service and budget price

Keep calling me after I moved out.

Rude staff. the facility is not clean. wall insulation inside the storage rooms are falling. go other stores.

The woman in the office was very nice and helpful

Friendly bunch of workers, storage is clean and affordable

Great customer service and helpful staff

Basic storage unit. Everything you imagine

The units have blue doors instead of brown doors now. Huge!

Cohen was awesome and very helpful

I really like this place!

Company is a wast of time they are no good rude disrespectful. Cant believe this kind of storage company is here wish I new storage company would come in and run this company to the ground

Nice place 👍

2 years running, Cohen is awesome

Jay was extremely rude.

Cohen was super sweet and efficient

Cohen was pretty rad.

Nice service, and easy process

Great space