I attempted to make changes to my account via phone but I didn’t know if the changes were accurate because of the language barrier between myself and the customer service representative. I didn’t understand what she was saying and I’m not certain if she understood what I was asking for. I decided to go to the local store and it was a good decision because Richard was able to explain every detail of the transaction and to clear up my misconceptions about the process. He was very patient, understanding and detail oriented. He also has Excellent customer service skills…it felt good to have someone listen to me, he understood what I wanted and he assisted me by helping to solve the issue/concern I presented! ***Kudos to Richard located @ AT&T-West Memphis, ARKANSAS!!!

Philip at AT&T was great. It seems like the store associates are there to make customers experience easier and enjoyable. I appreciate his attention to my account and his forthrightness with information

Cant really spell her name but she was extremely helpful. Even had a few jokes in between. If I have any questions or concerns Ill definitely come to her. Very professional.

Had a great in-store experience! Richard was very helpful and when I left the store I was happy!

Was a great help to us and was being treated rude by another customer. He was great to us

Jason was absolutely the most professional & friendly representative today. I entered the store with a phone that was disabled, for the most part. Jason was so encouraging and gave us multiple viable options. He waited on us promptly, & even helped other customers when there was a bit of wait time transferring data to my new phone. Patience was definitely shown to me today as well, since I assured Jadon I was not tech savvy. He took time with me to ensure I was comfortable with my new phone. I want to thank you for the quality service we received today from Jason. The entire staff at the WM store is awesome, actually. We are definitely more than satisfied customers.Any thanks again,Kim Holt

Got help getting the 5G upgrade. The staff was great!!

Worker dont kno what they are doin?

The store is good but as far as the bill. No. My bill went up within the past two months. Hard to get connected to them to discuss why my amount keeps going up. Way to expensive even for the most simple plan.

Sat waiting for “curbside assistance” as they cared for every customer but me. I had to get out to get help. This is a photo of them helping a lady that pulled up 10 minutes after us as soon as she pulled in.

Friendly people. Efficient service.

See Jason or Richard. Always great service and a good laugh!!!!

The Manager was great until i paid my bill to him. The machine was busy. I have fought this since February 2020 and the loyalty girl said not her fault. Billing cant help me. But im a gold member who spend to much money with this company. No call back from store, billing or the loyalty department. Guess i am a fools gold member you think?

Very helpful and aware of the risks of COVID-19. I didnt mind going in there during this Pandemic.

I always have the best experience at this store. This time was the same great experience.

I did was not provided a receipt for my product. My receipt was not emailed nor was there a receipt at the store’s register. Hope I can get one soon.

Not very good customer service

Don’t bother making an appointment

DO NOT DO ANY KIND OF BUSINESS WITH THIS STORE STORE MANAGER IS DUMB AS A STUMP---SPENT $2000.00 ON A PHONE THAT WAS HOT SWAP FOR iPHONE IN STOCK--WANTED ONE THAT WAS NOT IN STOCK WOULD NOT---------DO NOT WAST TIME AT THIS PLACE---NOT A GOOD PLACE DUMB DUMB DUMB DUMB DUMB---STAY CLEAR

I purchased an upgrade when I went to this store. Usually I hate going into the AT&T store. The experience here was pretty painless. I was in, selected the phone, switched over in 30 minutes. It was very painless.

The sales lady sold me a phone and basically walked away.. poor service

Service was great as always .The employees were very helpful. The young gentleman that helped me was very helpful and very polite very well knowledge of his job.

This store has come a long way. Great people who are very willing to help and knowledgeable.

Conveniently located, clean, and moderately stocked: I placed an easy to fill order -- a replacement USB cable.

Very nice people

Love it

Phillip was our sales guy, and he was awesome. He always takes care of us, so I look for him every time I visit the store. Ive been a long time customer wit AT&T

Took forever to get someone then they didnt even really help before they went to someone else I asked a simple question and all they kept saying was no worst store Ive been to thinking of changeing cell service cause if it waste of my time

Folks were super nice. Helped me out really quickly, in and out.

Great customer service, they always help you right away. Only downside is on a few occasions they’re just to busy and don’t have enough staff to help out.Only had one poor experience here, called ahead to ask if they had a certain item and was told yes they had it and to ask for the employee on the phone and he would take care of it. Well we arrive on location asked for the employee, he was there but was busy. He was so concerned about his commission that he wouldn’t let anyone else help us out. We ended up having to wait 45 minutes just to get the process started. Would have left sooner but wanted to purchase the item without having to return later.The employee mentioned was extremely friendly and upbeat, but the commission greed was very off putting, luckily this wasn’t my first experience with the store or I would never have signed up for AT&T.

My kids got new phones and theyre totally ecstatic!

They are very patient at the West Memphis store. Blytheville pretty much screwed me over and Matt at WM was super patient and did everything he could to help.Do not ever go to Blytheville AT T...

Been with at&t for years bought a phone called within the 14 day period called the warranty number they told me device has manufacture warranty for me to go back to the store. I have been calling and going up there I get the run around. I called within the proper time frame and because they keep prolonging the situation they refuse to refund my money. No communication about the situation so everyone is on the same page. Once again I called today and retold what happened I was told to come up there, I get there I was told that the store manager is the only one who can sign off on it . Whu wasnt I told this when I called and explained the situation i want my money back its not my fault due to the run around I been getting and lack of communtion that their saying I didnt call within the 14 day purchase period. Good thing for writing everything down and phone records because I called the day after I got the phone August 24th and Im still trying to get a proper phone or my money back. The crew that was there and manger need to get it together and communicate and learn your job thoroughly so customers that been with yall over 15 years dont go somewhere else. I spend too much money to have this much trouble

Darrick greeted me at the door with a smile, and asked how he could help me, he then lead me to a seat and let me start firing questions at him. He was very knowledgeable and patient, even if he had to go over things more than once, he even showed me new things I can do on my iPhone. He is my new go to person at my AT&T store. Thank you Darrick Bowles, Linda Friend. See Darrick photo above!New review on 08/30/2017I have to brag on my go to man at the AT&T store in West Memphis again, Derrick Bowles. He treats me like I spend hundreds of dollars from him at the store, when I havent spent a dime, he is always eager to help me with anything I have a problem with or just want to ask a question. He is to me AT&T, if not for him I would probably go elsewhere. Thank you Derrick Bowles. Just for being you. Linda Friend.

Service is good and the people are very nice Im talking about AT&T

Good people work there

Suck needs better customer service there

Always take care of what we need!

Great customer service people

My daughter got her I Phone X10🤗

Knowledge is power! They are quit knowledgeable!!

Customer service was quick & friendly!!

I only go here and pay my directv bill. In and out thing.

Att is to high with they prices

No patience and when you asked questions they walk away while youre talkin at least that was my experience

Amazing service from Courtney!!!

Nice warm custom service

Awesome service & workers.

Service with a smile.

😉

Very helpful with a phone problem

Professional and Quick!

Ok

Kind and courteous

Always a pain

The WORST....

Overpriced