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CVS
427 E Main St, Westfield, MA 01085, United States
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CVS
Comments
Jo
Review №1

I called the pharmacy and it took them so long to answer I was able to drive over there, still on hold.When they came to the drive-thru I showed them I was STILL on hold and told the girl that was unacceptable.As she was getting my medication she LAUGHED and told the girl with the grey wig We got a DUR to which they BOTH began LAUGHING at.Luckily, we live in a time where anyone can search anything on their phone so I find out it pretty much means they flagged me.I knew why, called my provider so he could call them and take care of the issue.My biggest disgust is the giggling at a DUR. Inappropriate behavior.

Ad
Review №2

The pharmacy is the worse. Got 5 texts saying my prescription was ready for pickup, waited 5 days to go get it. I get there, it’s not ready. Happens every time. Also, they filled an old prescription as well as a new one. Good thing it wasn’t a controlled substance. Don’t really shop their store, but I do NOT recommend the pharmacy.

Cr
Review №3

After over 25 years as a customer, I finally caved and changed over to Walgreens. My mother made the change a few years ago, but I dont change certain things until I no longer feel like I have a choice (pharmacy, phone provider, home address, etc...) Its not like they dont have good personal, its that corporate seems to have put more strain on these people than they can take, and customer service is where the toll has been taken. Between the automatic computer calls, the 20+ minute hold time to speak with a pharmacist, the woman who hung up on me, to the person I explained all this to who couldnt care less, I just cant justify giving them my business anymore. If CVS could simplify their marketing tactics, they could go back to being a reliable place for pharmaceutical needs

Ch
Review №4

Nice store, very clean and organized. Staff is friendly. Typical of what you would expect from a drug store.

St
Review №5

The pharmacy is a big disaster! I was there twice today. I left the first time. The line was too long. I came back they told me they had to print a label.after 20 minutes and 1 cashier running around I lost it. I yelled out where is my script.they had people everywhere crowded waiting for flu shots. I have put up with this for over a year

Da
Review №6

Im a Medical Assistant. i called to check on a patients refills today. I spent over half an hour, 48 minutes to be exact on hold waiting for a pharmacist to answer. Pretty disappointing when your trying to get your job done! Does anyone in CVS answer their phones or are all the calls just ignored? This is the usual which causes patients to refrain from calling the pharmacy for refills. Sad, Sad, Sad!!!!1

Ma
Review №7

The manager of this store is so exceptional. Hes incredibly helpful, courteous, knowledgeable, and obviously really hard-working! Such a pleasure to shop there. His employees are always pleasant and helpful as well.

Da
Review №8

Extremely knowledgeable and friendly pharmacy techs. However it can take forever to pickup and drop off prescriptions compared to other local pharmacies

Sp
Review №9

Staff are nice but prescriptions take eternity to fill

Al
Review №10

Knowledgeable, professional staff. Very supportive and friendly.

Ma
Review №11

Good pharmacy, they have lots of products to choose from and there drive thru service is really convenient.

De
Review №12

I called the pharmacy with a question and the woman that answered immediately had a sour attitude and instead of trying to help me told me she had absolutely no idea what I was talking about and hung up on me.

Ma
Review №13

Longest phone wait times and waits for prescriptions of anywhere I’ve ever been!

ch
Review №14

Awesome very kind employees

Ye
Review №15

Love it.

Information
7 Photos
15 Comments
3.9 Rating
  • Address:427 E Main St, Westfield, MA 01085, United States
  • Site:https://cvs.com/store-locator/cvs-pharmacy-address/427+East+Main+Street+Westfield+Shops-Westfield-MA-01085/storeid=838?WT.mc_id=LS_GOOGLE_FS_838
  • Phone:+1 413-562-5181
Categories
  • Convenience store
  • Drug store
  • Cosmetics store
Working hours
  • Monday:8AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–10PM
  • Sunday:8AM–10PM
Service options
  • Online care:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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