I am a new customer and found my experience there great. I came in desperate for help with my trucks battery. I couldnt turn my truck off without needing a jump. The staff quickly helped me and sent me on my way. I will use them again for all my truck and car needs. Thanks again 🤗

Outside of buying a home I just made the biggest purchase of my life. With that being said my experience with Williamsburg Chrysler in Williamsburg VA was amazing. From my first phone call to the sales manager through the ordering process and the financing and even when the car arrived was exceptional. After ordering my car they maintained communication with me with updates about my order and they always made themself available for me if I had any questions. There were times I would text or call after hours and since everyone I spoke to gave me their personal number I always was able to contact someone. With the way things are today especially with dealer mark ups market value evaluations I was so nervous I was going to have a bad experience buying my dream car. But that was not the case. They literally bent over backwards for me and I will never go any where else to purchase a car again. I cant recommend this place enough! If you are in the area and need a new car they are the ones to go to. I really cant say enough good about everyone there. Such an amazing group of people.

From the start the experience was amazing! Patti approached me and my girlfriend on the lot with open arms and really wanted to help us out with sorting through ideal options with what was the best suit and met our needs! The customer service and efforts that I later experienced by Robert and Mike were more than exceptional! I walked away with a brand new show room vehicle at a stunning deal! I recommend everyone going here for the best customer experience. I really feel like I have a car home now! Keep up the great work!

Easiest car buying process I’ve ever been through. Coming home from Korea a lot of dealerships just were not working with me. This dealership made the process easy and we knocked out some paper work prior to me coming home to secure the gladiator I wanted. Thanks a lot

They made the process so easy & fast. My salesman Mr. Jim assisted me with everything that I needed. I got my car delivered to me in about 2-3 days, that was the best feeling and experience ever. They have a variety of different vehicles to choose from. Give them a call and ask for Jim‼️ I highly recommend them ‼️

My son previously bought a CPO 2017 Ram Rebel at Williamsburg Chrysler, and during that purchase decided when it was time for my next Ram, to come here. They are a smaller dealership, so I think they try harder. I have 3 other Ram dealerships near me, but drove from Norfolk to WCDJR to find the perfect new 2021 Limited I had been looking for. A few phone calls beforehand, then a scheduled test drive, a few days thinking about it, and ending up with a perfectly priced deal. Delivery took all of an hour, maybe, including the finance dance, which was straight forward and painless. Kelly and Bill treated me with respect as I did them. There was no game playing. It was all business, with some laughter sprinkled in. I highly recommend Williamsburg Chrysler Dodge Jeep Ram. Your biggest mistake could be not giving them the chance to sell you a vehicle.

The entire team was wonderful! They made the process quick and painless (which is nearly impossible to do when buying a vehicle!). They were personable, informative and incredibly easy to work with. From the test drive, to the trade-in offer, to signing the final papers....you won’t be disappointed in working with this team. I would highly recommend stopping by for your next purchase - so glad we did!

I called Tyler Page this morning, and he hooked me right up. I drove two hours to complete the purchase the vehicle. When I arrived, Mr. Page met me in the parking lot, showed me the vehicle, and was kind enough to let me walk my pup, before we got the paperwork done.Mr. Jim, my finance representative, made the transaction as smoothe as glass, and I was out of there in less than two hours.Awesome service, I felt like I was with great friends.Oh yeah, and theyre delivering my new ride tomorrow! I highly recommend both of these gentlemen, especially Mr. Page!

I had a great experience buying my car here. I would highly recommend it to anyone. Thank you so much for my new Toyota even though its used its new to me and I love it thank you so much for the great care and attention you gave me.

HIGHLY RECOMMEND!!This is by far the best dealership in the 757. Truly mom and pop. Very trustworthy and dependable.HUGE shout out to Tyler Page - wonderful sales man with the the intention to put you first.

I had the best experience working with Mike Hines and the finance office. I would recommend them to anyone. They were so friendly and gave me all the information I needed to purchase my car.

The salespeople were very knowledgeable when I was trying to find a new car for my daughter for graduation. They really helped me decide on what is best for her, and even helped me figure out all of the finances. Extremely professional and very friendly.

The worst service of any car dealer I’ve ever dealt with. We bought a Jeep with 10,000 miles. Two weeks after purchasing and the first hard rain, we discovered it was leaking. They refused to pay for the repair. It’s hard to believe they didn’t know it was leaking before we bought it, but even so, why would you not cover the leak on a vehicle with only 10,000 miles? To add insult to injury, floor mats were supposed to be part of a deal. They said they’d be in in a week. A month later, we’re still waiting. They were never ordered and we had to contact them about it. Horrible service. I will never give them a dime again.

This is my second service from this location. The first experience was amazing! The gentleman with the cool tattoos took great care us and our vehicle! The second experience is what I’m detailing in this review. When I first arrived to the service center, I was disappointed with my first interaction with a staff member. After giving my information to start the service process, she populated the wrong profile. I told her the information was incorrect, and she said, “it’s probably the previous owner”…. I then told her I was the only owner of the vehicle. She then found the correct profile and kind of laughed it off… As you can imagine that was unnerving.. However, everyone makes mistakes. After leaving, I called back to make sure the right service was being done to my vehicle. Michael answered the call. He was amazing!!! He is the reason I’m rating this location five stars! He made me feel secure in my decision for bringing my vehicle to this service center a second time! I also want to mention Cannon, he was very kind and helpful! As long as those gentlemen, as well as the first gentleman I mentioned from my first visit are there, I will get my vehicle serviced at this location without hesitation!

Do not take your vehicle here. They will damage it and give you the run around about fixing it. I bought my vehicle to them to get a aftermarket grille put it they sat the grille on top on the car and it fell off and scratched the vinyl. They kept lying about ordering the stuff to fix it. Then try to say it was aftermarket when it wasn’t it was part of the T/A package that you order from dodge. This has been going on for months now and still nothing from them.

Bought one car and will never buy again! Thought the days of tricky shady car salesmen had ended but No! Be very aware of the tricks of adding on warranties and other things to get them more money! Love our Kia but will buy some where else next time!

Best Dealership Experience Ever!I cannot express how impressed I am with my service experience at Williamsburg CDJR. It was, without a doubt, the best service experience Ive ever had at a dealership. I want to personally thank Canon Hughes, who updated me multiple times per day on the progress of my vehicle repair. Canon listened patiently to the multiple issues I was having and provided prompt resolution to every one of them. The service department here goes above and beyond and I am extremely grateful for their kindness and efficiency. A++++

Terrible service department. Customer service is awful. Estimated completion timeframe incorrect both times vehicle has been in shop over the last few weeks. Vehicle sat there for days without being worked on and was drivable when a phone call would have been appreciated to let me know they were waiting on parts, or the more recent event when the technician who started work on it was scheduled for training the same day they appointed me to come in. They said bring it in first thing in the morning and we can have it ready by close. Do not take a vehicle here that you rely on for your business purposes or they will end up causing a greater interruption in your business and loss in revenue. They do not value the customers time. Period. And then upon scheduling the return visit when parts have arrived, the service dept receptionist notifies you that the vehicle has a recall. Why didn’t someone see this on the first visit and fix it while they wait for parts and do something productive. Going to pick it up again today since they are waiting on another part since the recall replacement part they have isn’t working out and will require a third visit to hopefully finish. Once this transaction is complete, I will not be returning. Waste of time and money. Do not recommend.

This is the absolute worst service I have ever received. Ever! I will never bring my car here to be serviced again. I have never seen a parts or service department be more out of touch with time estimates. They have very little disregard for positions that they put customers in. I will not be returning. I would rather sell my car and switch brands before coming back to Williamsburg for service.

Had a great experience at Williamsburg Chrysler Dodge Jeep. Service was super friendly and the finance guys were killer in making our deal happen. Overall very satisfied with our experience. Would recommend to anyone in the area looking for a good deal!

Wonderful service department. Canon Hughes is so friendly and helpful. Went above and beyond! I will use this location for all of my dealership required service needs from now on. Five stars for sure!!

I’m so grateful to Keith & Mike for helping me when I was 6 hours away from home and I experienced mechanical problems with my car. Within a matter of hours, they were able to find a car for me to purchase and were able to get me approved to finance it. And thanks be to my Lord & Savior who carried me to my point of destination safely and made a way out of no way ❤️

Excellent experience buying a new car. Mike Hines made it easy and was straightforward.

Had the best car purchasing experience ever!! The salespeople & manager were absolutely awesome! I got exactly what I wanted, it was a quick & easy process. Most importantly I feel I got a great deal. I shopped around a little first & got the best price & interest rate on my loan because they worked hard to make me happy. I can’t see our family buying a car ANYWHERE else!!!!

Keith and the entire Team were FANTASTIC! Ournew truck was prepared and waiting for us when we arrived. They had us processed and out the door in no time. Thank you!

If you buy a vehicle from this dealership, do not expect to get it serviced there. The service departments favorite words when you walk in, sir we can not look at your vehicle today, the earliest we can probably look at it is next week at the earliest. My A/C blower stopped working on this very hot day and they didnt even seem to care. This is not the first time I tried to get service on my 2015 Kia Forte. I will not use this dealership again. They have lost a valued customer, and I will be sure to let anyone who asks about this dealership know how poor their service department is.

Came there yesterday with my mom to look for a car that suits me best. I had Met Mike and let him know about all of the features that I was looking for in a vehicle and he showed me a car that had every feature I was looking for plus more! He even rode with us for a test drive and on the ride he informed me of the car’s past ownership and all of the popular features that came along with the car. At first we weren’t sure if I’d be able to get the car but Mike informed the manager Robert Morgan about how much I wanted it and they went out of their way to make sure the car was available for me to purchase. Danny was also quick and efficient with the paperwork while also keeping me informed with all that I needed to know as a first time car owner, another salesman named Bill helped oversee everything as well. I highly recommend! Everyone was nice & more than willing to match you with the car that suits & caters to you best, thanks again I appreciate it!

Worst service department I have ever experienced. It took over a year leaving my vehical 1 to 3 months at a time to fix a door seal leak. Shawn the service manager is the worst to deal with when he was unable to repair the problem he denied me service. I was forced to drive to newport news ti have the vehical repaired. Do not use the service department they are horrible. If the techs cannot install a door seal I would not trust them with an engine repair.

I had one of the best car buying experiences here. The staff is great and they made the experience fast and easy for us. I travels almost 2 hours to visit this particular facility. It was worth it. The next time I buy a car it will be from here. And, I love my new car!!!

Mark was very informative about the vehicle, not pushy, very detailed oriented and made our purchase one of the best we have experienced.

Everything went super smooth. Everyone was very friendly. Great working with Mike Hines!

Gabby was amazing and super helpful.. Bill as well they really helped me get into my new vehicle without hassle.. They stayed on top of everything and really got me a great deal in the end. If you go I really recommend Gabby as she really knew her stuff stayed on top of things and made sure I was truly good to go. Thank you Gabby and Bill so very much. My daughter calls my new car her favorite spaceship cause its big.

Williamsburg Chrysler Dodge is the best place to purchase a car! And make sure to ask for Mike Hines, he is the best! He is amazing and made the whole process really smooth and easy. He goes above and beyond for his customers and tries to help as much as possible. Amazing service all around!

Mike was excellent and patient with getting my family the perfect vehicle. Definitely recommend this dealership if buying your next car!!!!

At 64 years of age, and a retired Emergency Department/ICU/Flight Nurse from Colorado, Im no stranger to the service industry. I lived it every day. In the automotive service industry, I often cringe the day I have to go for any auto service. As I clearly remember, most of my past visits (many) to automotive service departments left me with a bitter taste in my mouth. I always remembered being treated as if I were the one intruding upon the service clerks personal time. On 08/03/2021, I arrived to the Service Department for a state inspection. I was the only person in the department. The young lady at the service desk treated me as exactly as I expected: just said only what she needed to say to get me done. (It was early: 9:00am.) There was no Good Morning. My name is blah,blah. How can I help you this morning? Its just professional manners . But, times have changed, and I understand. Post-Covid too.Then, as I was waiting in the service lobby I struck up a conversation with a young man who was moving some JEEP crates. His name is William Wil for short. He and I had a wonderful and pleasant talk about Jeeps. It was good. I asked him a side question about a steering issue which Jeep owners were discussing on social media. He knew the answer. He got my name and ram back to the service area to get my computer chip updated right then and there. I was literally taken back by his help. What he did was real! He should be the service manager. I also met and had a long talk with a Mr. Samuel H. at the service department who William had introduced me to.When I left there, my JEEP was driving better than before with the computer chip update. And, the expereince of meeting William and Samuel and having real people-like conversations was AWESOME! Good job!

Great experience super helpful. Highly recommend going there

Bought my new 2021 Kia Sportage EX today from Patti. I couldnt be happier! I bought my last car from Williamsburg Chrysler Dodge Jeep and was so happy I went back for my second. Patti was awesome the past three days considering Ive been all over the place as to what car I wanted. I think I changed my mind 3 or 4 times. All this while communicating with me via text and phone calls. I live in Richmond, so I put all my trust in Patti and she didnt fail me. She even contacted me before and after dealership hours. I would highly recommend this dealership to anyone. Best buying experience once again with a wonderful sales agent and the rest of the team that helped. They go far and beyond and make the entire final signing of papers so smooth and easy we were there and done in less than an hour and a half, heading home to Richmond in my new car.

Patti and Robert did EVERYTHING they possibly could to get me into a brand new car. I appreciate them so much! Wonderful service! Will be coming back!

Gabby was so great to work with. We didnt feel pushed to buy anything, we tested a few different options and fell in love with our new SUV. The team was amazing and the paperwork process was actually painless. This was by far the best car buying experience we have ever had. Highly recommend them to family and friends!

Tyler was great and kept us informed throughout most of the ordering to shipping and arrival process.We had to wait awhile to complete the lease paperwork. This is normal at most car dealerships.Im disappointed in the JEEP App not accepting my VIN number. I was told to call UConnect who in turn referred me to call Jeep care customer service. I was told by Jeep customer service that the dealership needs to register in my name? So between dealership and JEep customer service, still does not recognize my VIN number in the JEEP APP.All else is great so far. Day 2

Mark was a great sales rep who made sure all the details were taken care of. He made the car buying process easy. Rob, the finance manager, was also extremely helpful in securing a low monthly payment!

I called ahead and talked to the service manager and inquired about their ability to do a complete alignment as i installed a lift kit with fully adjustable control arms. I was assured they could handle the complete alignment. I arrived and asked to speak with the tech who would be working on my vehicle. I advised him about my control arms being aftermarket and fully adjustable and that the lift kit manufacture stated they wanted the caster angle at 5 degrees. I also brought up a bump steer issue related to my track bar and drag link which were also adjustable. The technician began to tell me that these adjustments arent part of an alignment but they in-fact are. I began to ask for my keys back and the technician reassured me he would align the vehicle. so i allowed them to align it. When they finished I learned they did not adjust any part of my rear axle or even check the thrust angle of the rear. I found they improperly adjusted my toe. The front right tire was spot on but the front left was too far inward. instead of unbolting the tie rod end from the knuckle to adjust one end of the tie rod, they just adjusted the whole tie rod bar taking my good tire out of spec and just evened out both tires bringing them even but out of spec. I was repeatedly told things like, with after market lifts and tires no alignment can be perfect. this is something someone who doesnt want to do the job right says. I in-fact know the adjustments can be at least brought into specification do to the adjust-ability of the kit i installed. To change my camber the tech unbolted the control rod which has a bend from the axle forcing him to rotate the control rod 360 degrees per adjustment instead of unbolting the flex joint which would allow for finer 180 degree adjustment. I honestly feel they did a bad job and when I asked the technician to put my vehicle back on the lift and fix my alignment properly they got upset with me that i expected them to do better work. I ended up paying for the work anyway $133. They didnt align my vehicle into spec or address the bump steer issue that is part of the axle alignment. bottom line the tech here didnt do the work properly, didnt take proper actions to make adjustments and took the easy way out and made me pay for it. Ill never go back to the service department here again.

My dealer knows how to make me happy!!!

I recently made the decision to purchase a new car, and after a brief conversation with Mike, one of the sales associates, I made the decision to buy from Williamsburg Chrysler Dodge Jeep. I ordered a new Kia with Rob, and he and Mike kept me informed throughout the process from order to delivery. When I picked it up it was quick, they answered my questions, and took care of concerns. I would use them again in the future.

This was my first experience with this dealership and I am pleased with the experience. We were exploring options to replace my aging Grand Cherokee and spent a day looking and several makes and models at at various dealerships. Williamsburg CDJR was very respectful of our exploratory process. We decided a new Grand Cherokee was the right vehicle and negotiated a fair deal the next day. We did this over the phone and it worked fine. Final paperwork and pick-up was very efficient. Im looking forward to a good relationship going forward as we plan to have the new Grand Cherokee serviced at the dealership.

Great experience! Tyler is the greatest to do business with

Tyler is the bomb excellent customer service and satisfied customer I am

The salesman, Jim was cordial and polite. There was no sales pressure. Every question was answered in a relaxed, authoritative manner. My only knock is they failed to put the side steps on my truck when they said the would. Hopefully, it’s the only oversight.

You can shop at any dealer of your choosing, but WSBG Chrysler goes above and beyond to help you find a used or new vehicle. No pressure, no hassle,straightforward selling without trying to sell you. So, it cost nothing to look and you may find yourself pleasantly surprised.

We use them servicing our Wrangler that is still under warrantee. We had a bit of a communication issue at the beginning but once we contacted the General Manager, Keith, we were treated with the courtesy and efficiency we expect. They started using a shared cell phone number so the service team can now text customers, saving time on trying to reach customers by calling and leaving messages. I’m glad they switched to an innovative method of communication that suits us well.

Guys were great to deal with, friendly and professional. Worked to get me the very best finance rate. Very happy and loving the vehicle I chose.Rex Sigo

Purchased a vehicle from this location and everyone was accommodating and helpful. Mike, the sales manager, and the service manager made my experience efficient and easy. There were no games played and everyone was honest with what was promised. A must go to place if you are looking for a vehicle.

If there were an option for less than 1 star that is what they would have rated. This company has had our truck for over 2 months. They ordered wrong parts, couldnt diagnose issues, and made up excuse after excuse. The customer service is terrible. They do not follow up when there are issues or delays.

Highly recommend this dealership! Purchased here last week and had a great experience. Jim was extremely helpful and made the process easy and convenient.

This the 4th jeep weve purchased from Williamsburg Jeep in 7 years. We have worked with Keith and Jim every time! The experience is easy and quick. We are a Jeep family mainly because we have such a pleasant experience buying from Williamsburg Jeep.

Patti at Williamsburg Chrysler was extremely helpful! We worked with her and with Rob to help us test drive and make the decision to get a new Kia. Both were very helpful informative and put us at ease throughout the whole process. I would definitely recommend the staff and service at Williamsburg Chrysler!

Had a great experience! Quick and easy in and out!! Love our new Jeep!!!

Mike and Robert were a great help. Not sure what other dealerships double the manufactures warranty. They give you a 20 year/200,000 mile powertrain warranty when you buy a Kia.

Excellent sales team!!! I got a great car for a wonderful price!!! I highly recommend!!!

Great Experience buying my new to me Sportage! Mike Hines was helpful but never pushy :) The paper work was quick and painless and they got me a great interest rate! Overall very happy with the whole team and I love my new car!!

Very nice experience! Mark McLeod did a thorough job of explaining the functionality of my Telluride. Easiest vehicle purchase I’ve ever made!

Went for an overpriced oil change for a diesel truck. After presenting a 10% off coupon for service I was told the coupon was not valid as I had already received a discount on the parts and labor. I asked what discount he was referring to. The oil change was $256.00 which doesnt sound discounted to me. He then tried to sell me on brakes and rotors and DEF. Ill admit the pads needed to be replaced but the rotors could have been turned contrary to what the service writer told me.Be careful having your vehicle serviced here and make sure you get a quote up front.

I bought the Dodge Grand Caravan RT. And I love it!

My go to place for the past couple years…Will be getting something else from here very soon

The service personnel made every effort to accommodate my situation since I’m from out of the area. They went beyond expectations to ensure my vehicle was repaired and ready for my trip back. I’d give them 10 stars if the survey would let me!

I just moved to the area. Ive always dealt with jeep dealers for my wrangler. Ive owned a jeep for over 15 years now and NEVER have I had the worst experience of my life as I had this morning. Rob (service checkin) was rude, spoke to me beyond disrespectful. I will NEVER use this dealership bc your 1st impression sets the tone for the whole company and considering this was how my 1st encounter began, I will not return. I work in the medical field and if I was to treat him the way I was he would report me. With the jeep club Im in, Ill most definitely let people know not to go here!

If you’re looking for an SUV, talk with Keith at Williamsburg Dodge Chrysler Jeep on Richmond road. Pleasant, hassle free experience. And the Jeep Cherokee has everything you might want in a vehicle.

This was by far the best experience I’ve ever had in a dealership. I called in advance to ask about a particular vehicle. Gabby answered my call and provided answers to all my questions. I set my appointment time for later in the day. When I arrived she had the keys in hand and was ready to show me the truck. There was never any pressure. No leading questions. I felt like I was talking to someone who was doing their best to help me, not sell me. I got a great deal on my trade and my vehicle purchase. Everyone in the dealership was customer focused and friendly. It was calm and relaxed. You’re my first choice for my next vehicle.

The staff was very professional, honest, and helpful. I felt like they guided me to make the best decision for my purchase and explained every step along the way. I will definitely go back for future vehicles!

MIke Hines was excellent. He is very knowledgeable, professional, and personable. He also gave me candid advice without any sales-speak. The dealerships pricing was fair, and their service efficient. This is a well-run business with quality people.

Wonderful experience! Johnathan was excellent! Highly recommend!

Worthless company. They dont care about there customers or employees. I worked here for 3 monthes and could barely afford to make it to work, then when I quit they wanted to be vindictive and withhold my check for a month, when I finally got it there was barely anything there. I will be sueing!!!!

Great service very nice people help us out greatly in time on need

We just bought our 3rd vehicle from Williamsburg Chrysler Dodge Kia. Jim and Keith are awesome, professional, friendly and great to work with. No question was too big or too small. They understand the importance of a safe and quality vehicle for our family. Thank you again!

Highly recommend buying from this dealership. You do not feel pressured and are very friendly staff!

Absolutely THE BEST auto buying experience of my lifetime. No hassle no pressure, great pricing. The fact that I purchased a car in less than two hours (test drive, paperwork, tags transferred and drive off the lot) was amazing. We will forever purchase all automobiles from this dealership! We can’t say enough about the organization and skill set this dealership has. They are a team, a team that works very well together and their system/technique is the best I’ve ever seen. A lot of other dealerships could benefit from learning this process. If your in the market to purchase an automobile we give Williamsburg the highest recommendation. Don’t hesitate to contact them. You won’t be disappointed if your searching for a fair price and the best customer service experience in the industry, contact Williamsburg Chrysler Doge Jeep Ram Kia!

Great car buying experience! We were in and out with a new car in 45 minutes.

My sales person (Gabby) did a wonderful job helping me find the right vehicle

This dealership sells used lemons dont go there I know I wont ever buy from them again and they just sell you a car without reinspecting it to make sure everything is working properly and now I have to fix something that should have been working when I bought PLEASE DONT DEAL WITH THEN, they dont deserve any stars the sales person Gabby was nice thats it

Great customer service and employees. My husband loves his new Gladiator! If your in need of sales or service this is the best place to go!

Gabby A. Lott, made my car buying experience quick and easy. I left the lot with a car I am in love with and couldn’t be happier with her patience and my purchase from this dealership.

Mike Hines provided excellent service. I would recommend him to anyone looking for a great car at a good price. We bought a KIA Telluride, it is a beautiful vehicle with all the features that we wanted and none that we didn’t. It is quiet and spacious. A truly luxurious ride.

Didnt hassle me. Fixed my issue and helped out.

Very helpful customer service and Patti Lott took care of everything and made what is usually a painfully long car buying process very smooth and headache free. The team really worked hard to get the best deal for me and Patti truly had my best interest in mind throughout the process. Not only will I be, but I already recommended to friends and family. Big thanks to Williamsburg Chrysler-Jeep-Dodge-,Ram and Kia Team for a smooth process. When you visit ask for Patti, hands down best experience with a sales consultant to date.

Chandler was very friendly and helpful, as was everyone else there. Im extremely happy with the car and the price paid. Thank you all again

I had an excellent experience at Williamsburg Chrysler! The sales lady Gabby was very helpful, friendly! I absolutely love my new jeep!

The sales and management team are amazing! I bought a Kia K5 yesterday and they made my buying experience quick and memorable. The GM (Keith) took great care of me and made sure I got the best deal possible. I’d definitely recommend Williamsburg Chrysler to anyone!!

Outstanding friendly dealership. Sales consultant Kelly Wagnitz very professional and answered all my questions regarding new Jeep diesel. Hope to test drive soon and Bill store manager super personality and very professional.

I had a very good experience here. I needed to trade in a Ford van for something smaller. Mike Hines met me at the door, showed me everything I wanted to see, and helped answer my questions about the different models of Kia that I was interested in. He talked me through the whole experience, and explained what I was unsure about. I am very happy now with my new Kia!

Great family feel Gabby helped my sister pick out the vehicle of her dreams very helpful and informative will definitely be back thanks for everything

I made an interest inquiry on the used section, when the sales manager came to speak to me, I was told that they couldn’t help me because of who I was financed with previously. That told him I have “financial problems”. Well coming from someone who works for the state, as well as my husband, we do not have financial problems. I’ll be contacting the Better Business Bureaus as well as MVDB.

Over the past 15 years, I have purchased nearly 10 vehicles from various dealerships (Checkered Flag, Hall, Casey, and others) in Hampton Roads.While previous automobile purchase experiences have been pleasant, my customer satisfaction with Williamsburg Chrysler Jeep Dodge was EXTREMELY SATISFACTORY.That is from the moment I walked into the showroom until driving off with my new truck took less than 2 hours. Further – and probably more importantly – my sales consultant (Ms. Patti Lott) was super friendly and 100% customer-focused.Finally, the entire purchasing experience was very simple, hassle-free, and (again) expeditious.Looks like Williamsburg Chrysler Jeep Dodge earned a new customer, potentially, for life.Sincerely,Dr. Bock

I continue to have constant issues with this dealership - both with service and sales.My first car purchase was pretty bad with abysmal communication, typical upselling, and a complete lack of respect for my time and THEIR OWN time.Second car purchase was all of the same. This will be my last dealing with Williamsburg CDJR. I was willing to forgo a review for my first slew of bad experiences, but enough is enough. I cant recommend this dealer.Id like to note, this dealer had a significant amount of bad reviews not too long ago, and Im noticing theyre beginning to get a lot of good ones. As cynical as this sounds, I cant imagine its from good service - my guess is they are incentivizing 5 star reviews.

I had a friend who is a former car salesman and worked for 15+yrs in the field attempt to refer me to one of their salesman. When he called he added me on the call 3-way. We were connected to their sales manager Rob who immediately had a stand-off attitude when he inquired when the salesman would be available to speak with since he had not answered his cell phone. The salesmanager was very defensive and stated he could not give out that information. When my friend went on to explain how he knew the salesman he immediately cut him off in his sentence and stated Were pretty full, we dont need any more salesmen My friend attempted to tell him he was not looking for work but was actually trying to refer a customer. The sales manager then said We dont need any customers from you and hung up the phone. I never got a chance to speak but I was appauled at how a sales manager would handle a call as such and turn away business. I personally called the dealership back right away..explained what happen to the receptionist (Ashley) who appeared to be the only person I spoke with there who had customer service skills. She then patched me over to the general managerKeith who from his tone of voice was accusatory and implied that I was lying about the ordeal. I told him that I was Nurse Practitioner at a local hospital and had no reason nor the time to make up a lie as such. I went on further and told him to go back and listen to the previous call that was recorded for quality assurance. He stated he would but dismissed my complaint and quickly rushed me off the phone saying hed have the salesman call me back. Well, I would like to say I WILL not be doing business with this dealerahip if this is how they speak to potential customers. I hope the owner has an idea of who is representing his eatablishment and does some quality improvement measures so this type of customer service doesnt happen again. I will make sure I tell ALL my colleagues about this experience and assure they dont do business with these men! I gave one star for Ashely who spoke well and showed professionalism. Thank you Ashley.

Mark Mcleod went above and beyond for me at Williamsburg Chrysler Dodge Jeep Kia. I called him about a used Kia, told him I didn’t have time to play the dealership game just looking to pay cash and get out of there. He messaged me the first offer... no go... I gave him my number and within 15 mins we had a deal! I made the trek to Williamsburg and 2 hours later walked away w my “new” car, hassle-free/no gimmicks! Superior customer service! Great conversation! Took care of me like his own! I will be sure to spread the word on this dealership! Next time I’m in the market, I know where I’m headed!!

I have come close many times but this was my first car purchase at Williamsburg Dodge. Mike Hines is an incredible addition to their sales staff and made the difference for my wife and me.

Had fun looking and we did a test drive, no pressure.

We have had nothing but excellent service here. We purchased a cheaper used car and they still continue to treat us like we purchased a new car. The repair shop always takes good care of us and our vehicle. The sales man was excellent, not pushy, explained everything in detail, and most of their car are certified and have some backing warrantee. I would for sure consider them for my next car purchase.

Always a great experience. They are friendly and always explain service procedures BEFORE they are done.

I drive by Pomoco Dodge in Newport News on my way there and everytime they make the longer drive worth it. Excellent service and they respect your time.