Self pay patient was given the wrong prescription due to a language barrier (having employees that speak same language) and per supervisor Tricia was not able to provide refund to the prient so she could purchase the correct medication due to a non return policy which could have been avoided in the first place if there had been the correct communication since the beginning, later we also notice that they didnt honored the good rx discount card once we double checked the good rx app.

I got here minutes after leaving the urgent care and they were already working towards filling my prescription. Everyone is super nice and the whole store is incredibly clean and organized. Highly recommend this store and pharmacy.

Pharmacy is terrible with customer service, currently on the phone with them and waiting 20 minutes just to transfer my prescription. TERRIBLE. They need to do better in answering calls. Embarrassing and unbearable.

The man greeting everyone walking it was super nice, charismatic and customer service oriented. Thank you for making my shopping experience a pleasure. Stay blessed my dear!

Staff up front are always helpful and friendly, but the pharmacy needs help!

Never experienced such kind and thoughtful employees. I reccomend getting your pictures printed here, they are very professional and assist you with every step of the process.

Nice people. Dirty bathroom — very inconvenient since you have to walk all the way back to the front cash register to request a key, then walk all the way back!

Worst pharmacy & staff ever sadly this is the only one close to me …..

Best service ever! I came to this store looking for a special soap and the employee who was in the front register was amazing! He just was super nice when I came into the store offering his help if I needed and when I did not find what was looking for I went to him and he new exactly where the product was. Is the first time in many years that I receive this amazing quality of service for someone! I believe his name is Mike! Great employee!!!

They need An other number, this one isnt working

I like CVS bc they r nice there.

Automatic system ask me to confirm refill on Wednesday. I go up to CVS Friday my refill not ready. They tell me call the office. The office resend Rd while I am on the phone. Sunday no more medicine and CVS tell me to call them again. Why I am doing all the work. Now I going against my cardiologist and gynecologist to be without this medication. Only thing staff tell me to call office again like I dont work. Now hopefully I dont get fired being on my phone trying to get my medicine refill because CVS cant call them. Now my day slam with my own patients calling CVS multiple time on clock to see if they got my refill. Lost trust in CVS and worry about my health. I hopeful Walgreens treat people better

The ordinance for wearing masks went into effect today and I with health reasons not to wear a mask was told I could not come in without a mask. The young lady made the comment i am sure there is some kind of mask you can wear. This is illegal as I do have a medical condition that causes me to not be able to breath with a mask on. This goes against the Americans with disabilities act. You are not permitted per HIPPA to ask what my medical condition is either. I do hope someone educates her and the man at the front counter on what the ordinance states about health reasons and social distancing as there not that many people in the store so would have been easy to stay 6 feet away from another customer. Educate dont discriminate against people with hidden disabilities.

This is the best CVS store by far!! The young man at the front register (Mike) is always friendly, happy and helpful to everyone. He is a shining example of superior customer service. The management team has always been great as well, and they gladly go in the stockroom to get an item if it is empty on the shelf. This is the CVS for me!

Driving through and stopped for water. Michael greeted us on our way in and checked us out. He was a breathe of fresh air, happy, upbeat and so nice. He put a smile on my face and made my day!

Please have more employees to answer pharmacy phone. Long wait times. Impossible to reach anyone

I purchased some Bluetooth ear phones in a CVS in Melbourne, FL and figured Id give it a shot and returned them to the gentleman in the front register, I believe his name is Mike. He didnt even question the return, he grabbed a new pair and said they would take care of it on their end. Mike was awesome to deal with. He examplifies great customer service. He should absolutely be valued and acknowledged. Even my two boys said he was great.

My son went into the store to buy a pain reliever we needed for an emergency and this was the only place that was open on Sunday night nearby. I stayed in the car and watched a couple enter the store WITHOUT MASKS ON THOUGH the city of Winterhaven has a mandated mask order. They were allowed to go into the store and SHOP!!! THAT IS UNACCEPTABLE AND THEY ARE PUTTING OTHERS AT RISK BY NOT COMPLYING WITH THE RULES!!! The store should not accept anyone without a mask, especially when Polk county has such HIGH NUMBERS OF INFECTED PEOPLE AND WINTERHAVEN IS AT THE TOP OF THE LIST!!

The young man at the front door is very positive, helpful, and friendly. We come out of our way to come to this store because of him. He should be teaching customer service at all CVS stores.

Came in and immediatly was greeted by staff and the bathrooms were clean. One of the best staff members greets you with such light and love. His name is Mike and he is a joy to even be around! Freindly, freindly people!

Well stocked store!

My mother and I visited this CVS store to pick up some medicine and hair care products. Our cashier was Denit and she was more than helpful. She explained our options with our coupons and CVS rewards. She was also courteous and respectful during our checkout process. Thank you for the wonderful customer service. :)

8/07/2018 740pm. My wife went into the store to use the restroom and look around the store. I was outside at the redbox. She was looking at makeup I called her and told her its time to go. She left the make up on the end cap and got into the car. I had a manager standing behind my vehicle on the phone giving out my license plate I asked him what he was doing and he said my wife is a thief and stole from the store. My wife gets out dumps her purse showed him she didnt take nothing. The cops show up we have to go back in the store I asked the manager point-blank what happened he said he observed my wife shopping and I said dont you do that in the store he said yes then he said she put the makeup down and walked out I said did you see or put anything in her purse he said no I said then why the hell do you call the cops on her were not thieves. This was very embarrassing he banned my wife from the store but said I can come in the store. He couldnt even apologize for being in the wrong.

You guys, I’m constantly on the road for work and i go to a LOT of cvs’s... and mike at the front today was so so friendly that it made me want to give this specific cvs a 5 Star review. Great greeting as i walked in, super helpful, and really brightened up my day! He deserves a promotion for whatever he wants!

The young man who attends the entrance is very friendly, he is always happy, it is very nice to shop in this place

Don’t use poor customer service. Received tex too soon to refill then later received tex ready for pick up. Went to pharmacy was told too soon even though got text said ready. Two days later another text ready waited two more days went today and now can’t find it I admit I became angry and left made a complaint to cvs she could have cared less. You someone could have said I’ll fill it and get it delivered. Delivery is there new thing. My RX can sit there until it expires. I will try to find some customer service. CVS doesnt

Yves in management was incredibly friendly and helpful.

Fast friendly service

This place is not only over price but it is also unknowledgeable. They told me I did not need a prescription for the sensors. So I get a manufacturers coupon and bring it in because they tell me the sensors are $36.85 each with my insurance.So freestyle says theyll give me a manufacturer coupon and it was for three sensors for $75. So when I got my coupon I wanted to CVS and they tell me oh we can accept this coupon unless you have a prescription so I tell them you told me I didnt have to have a prescription and now I do. Does anybody know what theyre talkin about around here.So I go to the hassle now of calling my doctor getting the prescription sit over to them and I get there it turns out the lady quoted me wrong it turned out I can get three sensors for $40 and insurance paid more than what she said.They need to fire the manager fire the staff and bringing a whole new crew trained and knowing what to say to customers. This place is awful.

Please if you have kids with special needs do not get any of their prescription filled here these people do not care about kids and their needs for the medication. Been waiting over 3 weeks and all these idiots tell me is to contact the doctor

Employees are rude as can be, came at 11:50 and the guy was trying to close and lock the door in front of my face. And then followed me around the store and said I needed to hurry or he was going to close the cash register so I couldn’t check out. Very rude and will not be going back there !!!!!!!

I went today to return an item and I was told no return can be done without receipt. I feel upset because they do not honor the policy on the website which is the reason why I went in the first place to return the item.

15-25 min wait in the drive through EVERY time. RXs are never done even after recving the automated call.

Senior citizens are looked down on, by pharmacy personnel. Spanish management disrespectful to white patrons