First time leasing a truck. Maria made a very easy. She was helpful to get me to the truck I Was looking for. With Marias help I was back in the truck of my dreams And back on the road. Overall really good experience Maria is a great contact to have at Gorno.

I absolutely love my new to me Ford Escape!Jimmy was great to work with and made sure I got what I wanted and needed to fit my lifestyle. I highly recommend Gorno Ford!

Eric Durfee was AMAZING with assisting with to expedite the leasing process for our new vehicle. I would highly recommend Eric Durfee at Gorno Ford if you are in the market to lease or purchase a new vehicle. Eric made the process smooth and kept us up to date with text messages and phone calls every step of the way. Eric efficiently explained any information we were asking and was able to find the answers we were looking for. Thank you so much!

We have dealt with Pat Roberts for right around 20 years . He is the BEST ! He made sure, like he always does, that we got the best possible deal. I have recommended several of my friends to him throughout the years . Gorno Ford, everyone there is always friendly and professional.

One thing that wasn’t explained to me was your reward points can be used as a down payment. Overall my experience was good was planning on getting a Ford Escape but got in the edge sel and decision was simple.

Gorno Ford is a great dealership! They had the car I wanted, they gave me a very fair price and a good trade in value for my used vehicle. Dennis Carp on the used sales side of things was really friendly, honest and a good person. His boss Russ was also very helpful in getting the deal done. Everything was very efficient and pleasant. Thanks a lot! I would definitely buy another car from Gorno.

I only had experience with the collision shop. I was given an estimate on damage that had occurred on my vehicle. After, inspection of my car I was given this ridiculous estimate. I knew it was well overpriced and I couldnt believe it wasnt a prank. This happen on a Friday and I already had another appointment Monday with another lincoln/Ford dealer. I kept my appointment and received an estimate that was fair and $1400 cheaper than Gorno. I called the previous dealer to notify the manager of this discrepancy and to my amazement he talked to me in a very condensing tone and manner.. and was a bit rude..he seemed to remember me and Im not sure how because we never spoke even though we past by one another.. This is a dealer I am sure not to visit again..

Good luck with Suburban or Feldman buying the place. Theyve been around for a VERY LONG time for a reason. They existed when I was a teenager, Im in my 50s now. That should tell you something. They have been phenomenal.

We went to Gorno Ford since our lease end was coming up. Laura Kern is who we always deal with. She was extremely helpful as usual. She found us another Ford Escape and it was just what we were looking for. She explained our options with the lease ending and leasing another vehicle. She is always very fast and helpful. We will return again at the end of our lease.

Mark M. and his team at Gorno were professional, intuitive and understanding of what I was looking for in a vehicle. Mark proactively called me with a better deal than I currently had from another dealership despite having significant time left on my lease. I was in and out in under an hour and asked up with a truck I love. I will stay with Gorno forever based on this level of service!

I received excellent service from the team at Gorno Bros Quick lane service. The service write up team of Miller & Pittman did a excellent! And the service Manager did a outstanding job of keeping things going smoothly on Saturday July 10, 2021. They completed most of the work on my vehicle Saturday but needed a additional part. They told me come back Monday and they would have the part and install it promptly. They were true to their word!

Quality Work and Quick Dropped my vehicle off at 7:45 and was done by 8:30!

Incredibly upset with the service I’ve received from the service center and quick lane departments. I’ve spent the last month and a half trying to have Gorno fix a warranty repair. The problem was originally diagnosed at the Gorno Quick Lane, where the front desk representative told me they would order the part that is needed to fix the issue but it would be a couple weeks for the part to arrive. After 2 weeks of no status update regarding the part I reached out to Quick Lane to learn they never ordered the part. The front desk representative instructed me that the Gorno Service Center needed to diagnose this issue so the correct part would be ordered. When calling the service center I was told it would be 5 weeks until they would be able to schedule an appointment to look into the issue. They informed me it would take about a week to diagnose and fix the warranty issue, but I would have a rental vehicle for the time that Gorno Service Center possessed my truck. Upon dropping my truck off for the appointment today I was told they have no rental vehicle for me and it would still take about a week to fix/determine the problem. When asking if there were any other options for transportation I received blank looks and an apology. The amount of laziness and unwillingness to help was beyond irritating for an inconvenience that I had no control over. The multiple disappointing customer service interactions will make it easy to never return or recommend this dealership for future sales or services.

My experience at Gorno Ford was exceptional from start to finish. I was purchasing a new car from out of state. They let me know right away what documents they would need, and responded to my questions quickly. When I arrived the car was ready (AND Beautiful!) and all we had to do was sign and drive away. The salesman Mike Rey was EXCELLENT and the other people I met at the dealership were also very nice. I highly recommend Gorno Ford.

They do a great job on the oil changes but they charged me $59.95 for a cabin filter to be replaced which I feel is way out of line when the filter cost was was $30 so for a filter that took them 2 minutes to pull out and 2 minutes to put back in they charged me five cents less than the cost of the filter. Highway robbery! If I had not sat and watched them change it through the window I would not have believed how quickly they changed the part. I realize that in order to do this the Escape has to be on a hoist but it has to be on a hoist in order to change the oil. So like I say no complaints on the oil change, the service people are totally awesome but somewhere Gorno has went out of there minds on pricing. Makes you think twice about buying another Ford!

Cant say enough about the service s Ive received at Gorno Ford. From walking in the first time, purchasing my Ranger, servicing my truck,to my trade in for my 21 F150. Not a glitch in the mix. Five star from start to finish. Laura Kern, ( sales rep.)well, I have to give her many many more stars. She has always been on top of everything. If you decide to visit Gorno Ford, be sure to ask for her. You wont be disappointed!

We had a great experience at Gorno Ford. Mike Rey was our sales person and he was awesome. Would recommend anyone looking to buy a new vehicle to see Mike.

Terrible service.. the manager of the service department John was one of the rudest Ford employees I have ever encountered in my life! When I came to pick up my car after these recalls had been fixed my windows were covered in fingerprints and my center console was dirty, it was spotless when I had brought it in I had just had it detailed. I came back in on my own time because they did not take pictures of the recall of the door latches that they completed like they should have done the first time. While I was there I was there inquiring about my charging cord (that I was told was on order when I called a few weeks prior and had said that I didnt find it in the car )when John accused me of lying about the cord and was rude and snarky at every turn! I explained to him that I left the old cord in the back seat and when he asked if I had checked the trunk I said yes, however my trunk is full of stuff I looked all through it and I didnt see it anywhere. Then I inquired as to why the technician would have put it in a trunk full of stuff instead of lay it in the back seat where I had left the other one. He eventually called the service technician and found out that it had been put in what would have been a spare tire compartment. It would have been helpful if he suggested in the first place for me to check there and had some patience with someone who was simply explaining that they had bad service in the past and was hoping that was not the case here. Instead he said it only took me 3 seconds to check that it was there you could have done that. I will never go to this Ford dealership again! And the next car I choose will not be a Ford because of this experience.

We purchased 4 vehicles in 2 days, the whole process from start to finish was absolutely wonderful, Joe Giancana you are hands down the best salesperson we have ever had the pleasure of working with, you have just made yourself some customers for life.Ford is lucky to have you and the rest of the amazing Gorno staff representing/distributing their brand. It doesn’t get better than Gorno Ford!

Great service. Couldnt be happier with our purchase.

Joe G is the best!!! He will definitely help you out and get you the best deal. Check him out!!!!!!

Scott, the Quick Lanes Manager, was very pleasant and helpful. The young man named Scott, who worked on my car was also very helpful and answered several questions I had regarding the works of my auto.Gorno Ford has always been kind and helpful, I will continue to purchase my vehicles from them, along with having all my service and oil changes and tire rotations with them.Roxanne McDonald

Ive purchased 3 vehicles from Gorno Bros Ford. My most recent truck lasted 16 years and almost 390,000 miles, with a rebuilt transmission and a replacement engine along the way. My newest purchase is a Ford F-150. The sales process and delivery were a breeze, thanks to my salesman, Steve Engle. Highly recommended.

Service was great! Sales people were there to help right away, and not too pushy either. I wouldnt buy from anywhere else!

Cannot say enough good things about my recent experience at Gorno. Dan Higdon made the experience seamless. Went in, drove the car I was interested in, and in less than 24 hours they delivered it to my home. Couldn’t have been easier. They will definitely get my return business and I’ll be recommending them to anyone looking to purchase or lease a new car.

It was the easiest and fastest experience I have had at a dealership. Super job!! Thank you

Gorno is the only Ford Dealership I will ever buy a new Truck from. Laura Kern is a Superstar and is the most attentive Salesperson Ive ever dealt with 5 stars for me..

My delivery was very fast and my salesman was awesome. I got a great trade in amount on my car. Mike Rey explained everything document I signed and showed me how to connect to Ford Pass. It’s been a few years since I’ve had a new vehicle and he showed me how the new technology works. I would definitely recommend Mike and Gorno Ford to anyone looking for a Ford vehicle. I love my new Edge ST!

I leased an F-150 from Gorno this week. They really took awesome car of me in regards to not only getting me the right truck in a time where supply is low but also in the vehicle I turned in. I worked with Ken Green who advised me on my old lease and that cemented me in coming back to lease a vehicle from him two months later. Excellent salesmen and fantastic customer service. Future sales from me and my family will be sent his way. Thanks for all the help!

After a horrible experience trying to buy a truck @Taylor Ford, I was referred to Joe Giancana @ Gorno Ford. What a awesome experience!!! Joe was polite, professional, and extremely knowledgeable about Ford trucks. He found me the exact truck to fit my needs. Raj arranged the financing in a matter of minutes and I was driving home in my new truck in about a hour. Great Job Joe & Raj !!! They have definitely earned my business and recommendation!!

John did me a solid when I walked in technically challenged by an update needed on my Ecosport! Thanks John!

I just had to leave a review. I just purchased a used F-150 from Gorno Ford. My salesman was Joe Giancana and he was amazing. He made the entire process enjoyable and easy. Anyone looking for a great experience should see Joe!! Thanks Gorno and Thank You Joe G!!

The five stars are for Keely. If it werent for her customer service and kindness, I would have had more to deal with. She and the manager there that day made everything all better. ;) Thanks Keely!!! Have a great day Lady, and Ill be back to see you!

As I will only buy Ford, me and my family have been buying vehicles here for most of our driving lives. They were wonderful when I bought my 1st vehicle and they are wonderful today. Likely I will buy my last vehicle from these guys. Great family, great business, great service. Dont believe me, stop in and see.Scott Wilkie

The customer service reps at the counter were courteous and professional. The workers did a very good job on the oil change, tire rotation, etc. They did not try to sell me unnecessary parts or services, but did do a thorough inspection. My gripe, and only reason I didnt give 5 stars, is the appointment scheduler on the website. I had scheduled an appointment at a specific time only to find out that their location is walk-in only. Luckily there was only 2 cars ahead of me, but that still resulted in an hour and a half wait (they were busy, so not fault of theirs). The website scheduler is misleading and quite frankly a little bit of a shady sales tactic.

We were in need of a used vehicle in a hurry to help our daughter and Dennis at Gorno came through for us! He was open and honest allowing drive evaluation along with a detailed CarFax report review.The whole Gorno Ford team was friendly and supported a satisfying, used vehicle purchase experience.

Gorno Ford was great. From the start of my search to the salesman Mike Rey to the Finance. Found what i want at the price I wanted, I was well taken care of by all. Great experience!

Working with my sales person Steve Roots made it very easy to go through the process of buying the Bronco Sport we had set our eyes on. The Bronco Sport has met or exceeded our expectations. We love it!! The Dealership made sure the vehicle was ready as promised fueled up and clean. Gorno Ford is now my go to Dealership. Thank you for all the information and help you gave us without the hassle or pressure of buying a vehicle.

I got to Gorno quicklane, they said 2 hour wait. I said ok, and please change the cabin air filter. They called back and said your air filter, cabin air filter and battery need to be changed. I told them I already asked for just the cabin air filter to be changed. After a total of 2hr and 15 min go by, I leave the house. By the time I get there, it was 2 and half hours and my car was sitting in the lot. I called my wife to see if they called her to see if it was done. She didnt get one. I get to the counter, $108 for oil change and a cabin air filter. Looks like they charged me $30 to take out old air filter and install new one, plus the filter was $29.99. so $60 bucks.. The check engine light is, and I know what the problem is, but wanted to see if they would say anything about it.. They did not. Full disclosure.. I myself am a mechanic. I have no problem helping other businesss out and paying for service rendered. I even like to see what they say and keep them on their toes, because I expect that done to me. It keeps you from being in a rut and getting to comfortable in your job. I thought they would at least tell me how much it costs with labor, but they didnt. I wont be going back there for the foreseeable future.

I had never gone to the dealer before for tires, ever. Got a coupon in the mail and decided to give it a shot. From start to finish I am a happy and satisfied customer. My new tires are great and the final bill was cheaper than quoted over the phone. Special thanks to Brandon for all the help! 5 Stars for Gorno Ford Tire & Service!

Dan Higdon is a courteous knowledgeable customer representative. The 2021 Edge we ordered is perfect.

As long as Maisie is there, I won’t be going anywhere else. She’s the best!

Gorno sales team ordered my truck EXACTLY as I wanted and the truck arrived in ~9 weeks way ahead of schedule, it was exactly what i wanted, they got me best price for my trade in, and the finance team worked to get me lowest possible finance rate as well... Rick Ermel with sales team kept me informed of status from time i ordered till it came in and was a joy to work with through entire seamless process... I would recommend Rick and his Team at Gorno to anyone in the market for a vehicle, Ford should be proud to have a team like this represent their new products and services !!!!

I arrived 1st thing Monday morning for a issue with the blower motor on my Transit-350. I was greeted by Sami the service advisor and explained to him what was going on with it. I am not a mechanic however I am knowledgeable with the Ford Transit platform as this is my 2nd one. I explained to him that the van had a blower motor replaced at Auto Nation Ford in Cleveland Ohio on January 13th 2020 at 150,311 miles and that if it was in fact a issue with the blower motor that the parts and labor are under warranty. He then proceeded to tell my that it was not as my van has 258,822 miles on. I advised him that Ford has a warranty on all repair work as long as they use Ford and not aftermarket parts and that the repair is done by a Ford Dealership. I provided him with my repair invoice from Auto Nation and he was still insisting that It was not covered. He wanted to then argue with me that Gorno was not responsible for the warranty as each dealership is privately owned. I asked him not to lecture me on dealerships as I know how they operate. It wasn’t until a phone call was placed with Ford Corp office and a case number assigned as well as other people getting involved that it was in fact a Ford part and in fact still under warranty. I paid for the repair and am currently waiting on a check from the dealership The dealership did make things right. It’s not so much the money but the principle that you should stand behind what you sell and warranty. I would return to this dealership based on the outcome. However I wouldn’t use Sami as a Service Advisor. Please be careful and do the research because there are people out there that will take advantage of you. A dealership makes money from the financing companies when a car is sold as well as in the service department. They don’t make money from warranty work so many times they will try to weasel out of it. Hold them accountable.

I had an amazing experience purchasing a used car here from Joe Giancana. Buying a car is usually a stressful experience for my husband and I, but Joe made the experience fun and stress-free. He is extremely knowledgeable and trustworthy. We will be back to buy from Joe again in the future!

I took in my 17 escape for a bad noise while driving. They replaced some parts under warranty, however, they: 1. Do not follow up at all. I had to call and check if my parts had arrived or not and schedule the work. 2. When I told them I had a screw in my tire with an air leak, they couldnt find anything and just filled it up with air. Discount tire across the street fixed it in 20 minutes. 3. After the warranty work, driving away in less than a mile I hear a new very loud noise as if something loose clanging around. Took it in the next day they are open, and they discover a broken sway bar end link and claim they did not cause it, saying you must have hit a pothole or something. I have to pay $183. What a joke.

Appointment scheduled around 1 week in advance for a simple oil change and light replacement. Multiple email confirmations for the appointment, showed up for the appointment on time. No greeting on arrival, stood by my vehicle for 5ish mins, finally asked why I was there. Stated that I had an appointment, lady behind the desk stated “oh you must not have been here before, if you haven’t been here before you can’t make online appointments”. Double check the website and previous Ford appointments at other sites and have never had this issue before. She then informed me that if I could leave the car for 2-3 days they could take care of an oil change and light bulb replacement. Went to another non-Ford service provider and 20 mins in and out. Not impressed.

Always friendly and courteous. Good sales staff, no pressure when ordering my new truck. Service department is always a pleasure to deal with, they let me know exactly whats going on and explain the issue, they dont just tell me we will see what we can do like other ford dealerships.just bought the wifes expedition and it was so easy. they found it and had it delivered and we had it with in 24 hours. so easy and so fast. I cant say that enough. Laura was so helpful and knew exactly what she was doing. I highly recommend her.

Confirmed appointment time was 9:30AM, Vehicle was driven in at 10:30AM, an hour later. Windshield oil change sticker was not installed. Quick Lane does not imply shoddy customer service.I will not be leasing or aquiring vehicles from Gorno Ford as customer service is a very low priority at this location.Ron B.

Had a wonderful experience with Pat Roberts. Leased last 2 Edges with him and just purchased the second one. Highly recommend Gorno Ford!

Everything went smooth throughout the deal. We were able to get a good price on our trade in which made the deal doable. Our salesman, Joe Giancana was very upfront with us, and done what he said he would do, plus more. Great place to do business at. Will definitely will deal with again. Creat family!!

Gorno Ford went above and beyond my expectations. The manager Eric Durfee assisted me even after hours and answered all of my texts as I needed a vehicle for my wife ASAP. The salesman Ken was awesome. They had everything ready for me when I arrived. He went over all of the options and made sure my wife knew how to use all of the extras on the car. He gave us his personal number and encouraged us to call any time day or night if we needed anything. I can’t say enough. My wife loves her new escape! Thank you for making this such a great experience!

Excellent dealer to purchase a vehicle from. Our salesperson Mike Rey was the best.

Could not have been nicer or more attentive. Terrific experience!

Called and confirmed numerous times to ensure the truck was available and schedule a test drive. Arrived after an hour drive to find out they dont even have it.

One of the ladies at the body shop is completely useless. Told me to come back when a manager is there instead of helping me 🙃

Gorno Ford Service Dept was great. Went for an oil change. They were courteous and efficient. The waiting room was clean. My wait was not long. My oil change was free and they treated me like any other customer.I would recommend Gorno to family and friends

Recently purchased a 2019 F150 from Gorno. I worked with Joe Giancana, who was very straightforward, prompt, and easy to work with. Everything was answered clearly, and then finally done/delivered exactly as he said it would be.

Gorno bros thx for the awesome 21 f150. Karen is the best salesperson around! I’d give her a 10 star rating if I could

This place is amazing.. Love service!!! Fast!!! Great!!! An you cant find better people than the ones that work there!!!! Kind!!! Helpful!!! An go above their jobs standards!!!!

Great buying experience from Gorno Ford. Highly recommend!

I originally purchased my 2020 Fusion at Bill Brown Ford, which is where I have been going for years now. I have even referred my family to go there as well. Not anymore- way too many issues and customer service has gone way down hill. However, Gorno Quick Lane has been nothing but helpful. I had to have a rim replaced and 3 weeks later a tire. Both experiences were very positive and pleasant. They are friendly and quick to provide great customer service. When I need a new vehicle or have any issues, I will be going to Gorno from now on.

Bought my car from Joe Giancana and he was so helpful and made the experience so stress free! I’m so pleased with my experience and I will be telling everyone to go to him!!

Found out during a recall repair the heater blower motor was bad.Brought it in, was told vehicle would be ready later today or tomorrow.Got a call about 5:00 the next day saying car was ready. We were actuallyclose to the dealership when we got the call and were there withina few minutes. Car was ready, no problem with blower motor.A happy ending.

Purchased a used SUV from Gorno Ford and Joe Giancana was our salesman. We could not be happier with our purchase and Joe. Joe was professional, and his personality is funny, happy and a pleasure to be around. He guided us through the entire process and even called us to make sure we were happy. I will be recommending Joe to our friends and family from now on. Thank you again Joe!!

Excellent service. We keep coming back for all of our vehicle needs!

After a horrific experience with North Brothers Ford in Westland we met Joe Giancana who proved that not all salesmen and dealerships are bad. Joe was professional, SUPER nice, VERY responsive, always checking in during the buying process, and even made sure anything they can do is done in a timely manner. I would buy from Joe and Gorno Ford again and would recommend anyone to go work with him. He will go above and beyond to make sure things go smoothly. Great work Joe! Also if you dont have the opportunity to work with Joe the other salesmen are also super friendly.

Gorno Ford Quick Lane is best in town. All employees are so polite and customer focused.I purchased three cars from this dealership and recommended 6 friends and family member.

Gorno quick lube is am awesome place to get done on your vehicle. Any make or model. Great customer service. Great to work with. Highly recommended.

Although they were very busy, they were courteous and went beyond correcting the problem. Problem - screw in tire. Their solution - new tire as the screw was too close to the side of tire and in their experience patches tend to fail. Since there was Tire Care Protect, my cost was a 2 hour wait, no money.

Treated very well. Class act operation and I have bought cars and trucks from many dealers over the past 20 years.

Outstanding service, professional employees and overall the best experience I have ever had with servicing my vehicles!

Always friendly an helpful when looking for parts for my hubbys 13 year old truck.

From the moment I walked in and was greeted until the deal was sealed I was treated with respect and kindness. I traded in my Explorer and I got an F150 in the color I wanted. Steve Root was my sales guy and everything went very smooth. Thank you Steve and Gorno for making my second sales experience an awesome one. Will definitely be back when the time comes and I definitely recommend this place. My husband went a week later and dealt with Steve as well and again that went awesome. We are both extremely satisfied!!

The service was great. 1 hour wait but no problem.

I am completely satisfied with my whole experience. My salesmen Stephen Root did an excellent job throughout the whole process. We stopped by numerous times asking questions, and if he did not have an answer then, he would do the research and get the answers we needed. We ended up getting and AWSOME F250 King Ranch equipped the way we needed and wanted! I would highly recommend Gorono for all of your Ford needs.

Great all around experience!! I highly recommend Gorno Ford!!

Called to get oil change on my car at fast lane only to get put on hold for 10 minutes. Called back to talk to manager after no response, Called back again and talked with another person about this and was told that I would receive a call back, well 9 hours no oil change no call back.

Took my 2010 F-150 to Gornos service department last week to have a few things taken care of. Brakes, 4-wheel drive repairs, spark plugs, etc. Had a great experience. Gave me a ride home when I dropped the truck off, had it done when they said they would. Everyone was very courteous and professional. Would definitely choose Gornos service department again.

Best experience I ever experienced at Gorno or any Ford dealership. My service manager was so kind and responsive

Couldnt be more satisfied, My salesman Mike was super cool and made sure I could get every discount possible. The best part about this place was the atmosphere and I took the car home same day!

Staff is friendly but I paid $1400 for a repair that didnt fix my problem and now theyre saying there is just nothing they can do to fix it. But no refund of any kind. I would have used that $1400 towards a down payment of another car had I known they couldnt fix it.

I took my vehicle in before noon on a Saturday. I had called ahead and explained my issue and asked how long that would take, I was told about and hour to an hour and a half. With that information I took my car in to have the tire repaired or replaced because it had a screw in it. I chose quicklane because I pay for the tire and wheel protection monthly with my car payment and was told this was where I needed to take it to use that service. Customer service was quick when I arrived they asked if Id be staying or wanted to pickup later. I said Id prefer to come back because it was my sons birthday and had things to do for his party later. I was told I would be called when it was ready. After almost 3 hours I decided to call them because they were closing in 15 mins and I hadnt heard anything from them. When I called I was told that they were waiting for a tire and they werent expecting it to be in until late Monday and that my car would be ready some time Tuesday morning. Nobody found it necessary to even call and ask if Tuesday morning was okay, to notify me of the wait or update me in any way. I assume I was just expected to sit and wonder with no vehicle for 3 full days. After I took a moment to process the unprofessionalism I was just handed over the phone I decided to call back and request that they leave my keys in the vehicle so I could pick it up and have it serviced elsewhere. I wouldnt recommend them for service unless you love a good guessing game or you just dont really need a vehicle for a few days.

**Attention out-of-state buyers** - don’t waste your time with this dealer. They are not willing to make a deal or any kind of sale unless you are there in person. I made it clear that I am ready to buy & can complete everything including sending large down payment before I drive to pick up but they said they won’t do that & I would just have to chance that the truck would still be there. Market must be so good they don’t want to take my money... pretty sad.

Dan Higdon was amazing! Thanks for taking time with me!!

They were very helpful in getting me the vehicle I wanted. The made it easy.

I had Gorno service install new tires and do an oil change. I was not in a hurry so I used there Suttle service. Very pleasant experience driver was very pleasant and cautious.

I buy all of my cars from Gorno! Great service from the first day until the last.

Always great service. Very professional and friendly staff.

We had a very high Spirited very knowledgeable sales agent named David Warren. He was very sincere in wanting to find us a new anything we wanted. Our leases are soon to be up & David went way out of his way to find us a car. We where very pleased with his helpfulness! Will keep in contact with David to see if Ford offers better deals!

Great experience. We have leased several cars over the years with Steve Engle from Gorno Ford and always walk away completely satisfied!

Best I ever had> No pressure at all. Got me my vehicle was ready on time and no pressure for the extended warranty. I said No and no other discussion.

Cant stress enough, Im so beyond willing to drive 30min to get my car serviced here.The quality of work, the attention to detail that Adam (wrench turner) put in when working on a vehicle is unmatched, its how I am with my car and how I like for anyone else touching my car, to be. Thanks, Adam!And Keely up at the front, shes by far the most kindhearted and welcoming service advisor Ive personally ever met. Shes extremely thorough in her communication as well as making sure everything gets handled.The rest of the staff I was able to meet were good people too.It was a great experience that I know will be the same every time.So thank you both for everything!-Jay Jones

Staff was professional and courteous.EDIT: A week later, my leaking tire they said they fixed is still leaking.

This is my 2nd vehicle from Gorno and I have nothing but good things to say about Eric Durfee and Rick Ermel. Very helpful and made the process easy. Always there to help once you drive off the lot as well. Highly recommend these guys.

Purchased a used vehicle from Joe Giancana and couldnt be happier. He was patient and explained everything to us. Great vehicle and GREAT Salesman. I highly recommend Joe Giancana to anyone looking for a used vehicle.

Had some warranty work done on my truck.... the service department took good care of me.... got a loaner car and they had the job done quickly

Sarah Moore was super helpful in setting up a time for me to meet with Alec Cobb. He helped me get into a cheaper lease in a better car! I wont be going anywhere else for a car and I would recommend them to everyone.

I went in for the works oil change. While changing the oil the service rep came in to show me my engine and cabin filter. They definitely were due for a change and I told him I would replace them myself. Well what about your shocks I believe was his response. I politely told him thank you for making me aware that they needed to be checked, but I wasnt interested in any additional repairs today.I understand part of their job is to sell customers on different services, but this guy seemed especially prickly and sleazy, especially when I told him I wasnt interested in any additional service. Just because a customer doesnt want a repair, doesnt mean you have to alter to a rude tone and roll your eyes at the customer.After leaving, when turning on my heat, the blower mower started shaking and ran very loudly. The next day I replaced the cabin and engine filter and removed the blower motor to check it. In the blower motor, there was multiple pieces of debris that likely fell in when they pulled the filter the day before.There are a number of things that could have happened to cause this and maybe debris was just the straw that broke the blower motors back, so I am not blaming Quick Lane entirely on the motor failing, but that with the poor attitude doesnt leave me wanting to return for repeat business.

Stopped in last minute before closing and Marty Gorno got a test drive and made time for us. Always a good experience at Gorno Ford. Worth the stop just to see the showroom cars varoom varoooommmn!