ZERO STARTS. Purchased furniture from this store and was told 8-12 weeks for delivery, we thought ok no problem. 8 to 12 came and past us up by a month. We call and they keep telling us this date and that date. Now February ? You have to be kidding me, right ? These people do not care. Stay away. Do not even go here to visit. Buy somewhere else.

Our sales person, Brandon, was fantastic. Energetic, patient and he listened to what we wanted and our budget. We had gone back two other times and he remembered us each time. I will definitely buy from him again.

If I could give this company zero stars I would. We went into the store in early September to order a new mattress and adjustable base. We specifically asked before purchasing how long it would take for delivery and were assured that it should only take 2-3 weeks and that the items were in stock. We set a delivery date for 9/22 on that date and we were pretty happy with the situation. We used the store credit we received from the purchase to buy a pillow which was supposed to be delivered within a week. We took off work and waited for delivery on 9/22. The delivery never occurred and we received no phone call letting us know that the delivery was delayed.We contacted customer service and they assured us that the deliver would take place on 9/27. Everyone is dealing with delays due to COVID and staffing shortages so we understood and planned on taking 9/27 off work for delivery. Again, we waited for delivery on 9/27 and the delivery did not occur and we also received no notice that the delivery was delayed. The following day my spouse went into Ashley Homestore to figure out what was going on. They were apologetic and indicated the item was not in stock and scheduled a new delivery date for 10/19. Again, we were patient with the situation as we understand that most companies are having supply chain issues.We were hopeful this time as we received communication regarding our delivery dates a few days before and sent confirmations that we were going to be home that day. We again took the day off work on 10/19 and waited for the delivery. We called midway through our delivery window to confirm that the mattress would be delivered and we were told by their customer service that the delivery had been cancelled for 10/19, would not occur, and that we needed to go to the Ashley Homestore to see what was going on.We went to the Ashley Homestore and the sales person looked up the order, they indicated that they were unsure why the mattress was delivered prior, but indicated that mattress was taken off of the truck in Chicago for an unspecified reason. They were unable to resolve the issue because at the time there was no manager working at the store. They assured us they would send an expedited email to corporate and their management to address our issue and that we would have a response within three (3) hours. We received no response from their corporate and management.Later that day before closing we went into the store and cancelled the order requesting a full refund. They instructed us that we would have to return the pillow we ordered with the credit from the purchase. Only problem is we never actually received the pillow from the initial order. Needless to say we were disappointed with this experience as it cost us three (3) days of work and multiple trips to the store.We had broken down, removed, and sold our other bed frame prior to 9/22 so we have been sleeping on cots and twin mattresses for the past month or so. My spouse is 30 weeks pregnant so this has not been the most ideal situation. Accurate and timely communication from Ashley Homestore could have helped us avoid this situation.The good news is that we ultimately ordered a really nice mattress from Mattress Firm and have had a great experience thus far. Should have went with them in the first place.

My salesperson Kaila was great. She showed us 10 different couches, various price ranges and helped us babysit our 2 year old daughter. Her follow up was excellent the next day and I enjoyed the whole process. Great price on a great couch!

The sales staff were great. The rest of the experience has been awful. Originally told it would be 2 months before we would get the furniture that weve already paid for, were now going on 4 months with no end in sight. Weve been told that some of our order is available, and then its not. Customer service cant seem to give us a straight answer. We have actually been flat out lied to. We blocked out our day, thinking that there would be a delivery. When nothing arrived we called to find out that no such delivery had been scheduled, and the person who told us that it had couldnt possibly have done that. This is absolutely infuriating! Dont waste your time or your money.

We were greeted warmly by Terrence who immediately explained how the store was set up. We quickly were able to find the dining room set we wanted, where Terrence and the assistance of other staff, we were able to complete the transaction. I was happily surprised that the quality of Ashley furniture was much higher than I expected. I am looking forward to having my Thanksgiving dinner on the beautiful set we purchased, which includes a side board, something I have long wanted. It was a very positive experience and the whole staff was friendly and patient.

The sales lady was such a nice person. Not pushy or overbearing at all. Really liked her.

The experience was great Allison was amazing and so helpful will definitely be going back and this was my 1st time ever shopping here

Brandon from the store in Westland MI was absolutely great! His customer service was amazing from beginning of our encounter to the end.

Our experience was great. Our sales rep. Was informative and gave us plenty of space to shop freely. We will definitely come back when we have another home need.

Well... went in because I had seen a bed frame online I wanted to look at... left with a top of the line mattress 🤦‍♀️ never thought Id spend so much on a mattress but when I tell you its the greatest thing Ive ever felt, it truly is! The interest free investment in amazing sleep is completely worth it to me. Especially after losing everything in a flood and sleeping on either an air mattress or futon the last 3 months 😭 The sleep Dr was great at answering all questions, super friendly and obviously good at her job because she sold me and my fiance almost immediately! Im still trying to shake the shock and scared feeling of spending so much but I know once my new bed arrives next week Ill be forever grateful! Had a really good experience here and will shop here again for other things. Definitely a ton better than my previous furniture shopping experience with Gardner White!

Amazing team! They work so hard to get what you want and at a reasonable price. Great customer service and the highest level of personal a attention. I am a very picky type of customer specially when making a large purchase like for my living room set. The team really went above and beyond to help my family to get a beautiful living room setting and for that I am forever thankful. I highly recommend this store at Livonia, MI, if you are looking for a personal and customized attention, great price and the most amazing selection you better make it there!!! Special thanks to Alison and kaiya you ladies rock and made our dreams of a great living room possible. Thousand thanks!!!

Brenda is awesome. Just ask for her and hand her your debit card. She is the best sales person ever. A real person down to earth. She loves dogs and she is a great lady. Thank you Brenda for all your help!

Brenda was super helpful!! She was very professional and personable. She went above and beyond the whole experience. She allowed me to look around and then checked back in with me. She answered all my questions and gave me great insight on some things. Very honest and down to earth. She was kind and made me feel like I’ve known her for years! I’ll recommend her to anyone.

Our visit was really great and the sales representative was really helpful!

My experience was great! My sales rep KJ was very helpful and kind he knew exactly what I wanted. I will definitely shop back at ashely!

DO NOT BUY FROM HERE! Been waiting for months. Was told would have my furniture that I order in March in May then they moved it to June then brought part of it at the end of May and now in August they can’t tell me when they can deliver the rest of it. No one will ever get back to me and even my sales person Melissa is hard to get a hold of but will occasionally send an email back saying she look in to it but then nothing after that. 6 months and still don’t know when I will get delivery.

It was an amazing shopping experience! We didn’t feel pressured our sales representative was knowledgeable, helpful, friendly and gave us options. Brandon in the Westland location was awesome!!!!

Worst customer service Ive ever experienced.

Brandon helped me get approved for a much needed bed. He was polite,patient,funny and helpful!!! The staff as a whole were very courteous and kind. Come here for your furniture needs!!!! 🤗💪🏾🥳

The staff were very helpful and sweet! They guided us through a few different options of products we were looking for, were responsive to our comments and found us something to meet our needs! Overall a wonderful experience and quality furniture at a decent price.

Alison greeted us upon entry and was very friendly and welcoming. She asked us what we were looking for and also informed us of the current sale and promotions. We had questions regarding the dining table and couch we were deciding on. The whole process from getting the credit card setup to finalizing the payment was very seamless. We will definitely be back for our future shopping needs.

So far so good. The visit was great, my wife and I purchased a living room set, the salesman Dave was pleasant and informative and all went smooth. Thats all I can so far and I will update my review as I get the merchandise.

Great selection of furniture at prices that wont brake the bank. The entire staff is very friendly and dont try to pressure you into buying things. I will definitely buy from them again!

Ive been in the Westland Ashley HomeStore a couple times look around. Beautiful furniture. I LOVE the layout of the store - by design style! Today I visited to purchase office furniture. Quick, easy and itll be here in 3 weeks - not too bad for 2021! 😆 The salesperson was fantastic. I definitely recommend the store! Even other guests were friendly - we chatted about a couch we were sitting on - SO COMFY!

I went in to the Westland location looking to purchase a mattress. Brandon L. assisted me. He was very knowledgeable, patient, and answered all of my questions. He helped me pick out the bed that best fulfilled me needs. To make it even better, it was a relatively easy process and didnt take long at all!

Experience was great. Sales associate was friendly and knowledgeable. Purchase went smoothly.

I visited several other stores looking for furniture and their customer service was not good. Walked into Ashley Furniture and was greeted and helped. Thanks Dave for your patience and assisting me with my purchase.

KJ at the Westland store was very helpful, immediately understood my particular need and exactly what I was looking for. Found the correct solution and went out of his way to make it happen.

We bought a couch 1 1/2 years ago, this piece of wood came out of the back. It’s been one of the worst experiences with the manager at the store won’t respond back after I talked to her and the customer services gives me the round around. I bought insurance to make sure if anything happened, the insurance would help. They said that the insurance won’t cover it. I’m extremely aggravated, the CEO won’t answer the emails and they are not doing anything about it. I’ve called the manager MULTIPLE times hoping we could get it fixed or replaced, and they have don’t nothing. This furniture is junk!!!!

Stay away dont waste your time. They dont care about their customers. Dont let their replies fool you with the email us to fix the issue. We emailed and they said theyre not liable for their faulty low quality furniture 72 hours after you receive it even with the warranty you purchase lol what a joke just goes to show how low quality their stuff is. We had our furniture less than a year and it already fell apart. Do not purchase from them

The store was nice with a great selection of furniture. Great customer service, Alison was really helpful. Thank you for making our first furniture purchase so easy!

The employee who greeted me at the door was very friendly and helpful. He seemed knowledgeable and was easy to work with through the whole process.

The sales lady was very nice and informative. She meet all our needs and she went above and beyond. She took time to address all of our concerns.

We just purchase our first home and when to Ashleys because they have the best prices on mattresses and recliners and KJ was our salesperson and he took very good care of us. He was polite, friendly and very knowledgeable about the furniture. Vibe is this store was awesome!

The person who assisted us (I believe it was Kijana) was very helpful and gave us a lot of information. He also was very respectful of our space and knew when to let us look on our own and when to come over to help us with our questions!

Store was busy but sales people were attentive and efficient. Knowledgeable about products and ready with helpful suggestions.

KJ was an awesome and attentive salesperson. I had a great experience!

Absolute trash. I was told my bed would be delivered within a month. Two after the original delivery date they say it will be another 3 weeks and again it didn’t show up and now I’m being told another 3-5 weeks. Would not recommend buying anything from this place to anyone ever. Absolutely regret purchasing my bed through them.

My wife and I just bought a house and needed a new bedroom set and couch so we thought we’d give Ashley’s a try in Westland MI. All I have to say is the employees were amazing. Super nice people with personality. We did wind up buying a couch, love seat, and bedroom set from here and are looking forward to doing more business with them in the future. I gave 4 stars due to wait times for delivery, but with that said everywhere is slow because of COVID. Highly recommend Kia as a sales rep super sweet lady.

Absolutely loved kaiya and allison. They help you in every way they can. Will be recommending this store and these employees to everyone. They will make it happen for you.

Brandon very nice, funny, friendly and his co-worker she was also helpful as well. I would goback there to shop.

Brenda was super helpful and she knows her furniture. She wasn’t pushy in anyway and I really appreciate that! Looking forward to buying more items at Ashley HomeStore In Westland.

Ordered from here,got my bed in a matter of weeks..2 gentlemen delivered and set up..cleaned up after themselves and were polite.

Great place with great prices in couches and anything you need.

K.J. And Kaiya were absolutely wonderful! They took their time helping us find our perfect family room set. We spent nearly 3 hours talking with them as we went over every single detail regarding the furniture as well as their financing. They made us feel comfortable & welcome right off the bat, would 100% recommend K.J. & Kaiya to everyone we know that wants to buy furniture.

This was my first time visiting Ashley furniture. They had quite a few options on bedroom sets. My sales person Alison was very helpful and pleasant. She played a big role in me making my final decision on purchasing my new bedroom set. She explained everything in detail and knew her stuff. I also loved the fact that the sales person do not hound you like other furniture stores. I will definitely go back and will be referring my family and friends.

Excellent service. My salesperson was very knowledgeable and helpful.

Had a good salesman and got a great deal on labor day. One of the few stores that sold a chaise thatll fit in my living room.

We love this place! We purchased one of there large sectionals. We’re suppose to receive it the top of the year and we are so excited! We also are getting a sofa, accent chairs and kitchen table. If you’ve never been it’s most definitely a place to visit to get some good modern furniture. 5 stars for sure! Plus customer service is amazing!

Great selection of furniture and sales staff gives you space to walk around freely but happy to answer any questions! Ended up purchasing new couches and sales rep was super friendly, knowledgeable and made the transaction super easy and fast!

Salesman was knowledgeable, pleasant helpful. I brought an adjustable bed and cant wait sleep on it.

Customer service in store was good but the delivery process was horrible!First of all my furniture was on back order and took almost 2 months to even get to me. When my furniture did arrive, I was told that they would haul away my old king sized bed, but the delivery guys came unprepared for that. The two men had an attitude and seemed like I was putting them out. They refused to take my old set and told me that I would have to call and schedule a pick up. The problem with that?, YOU WILL BE ON HOLD FOR OVER AN HOUR!!! Their phone customer service is ridiculous. After scheduling a pick up, they never even showed up! Now I have to pay out of pocket to have it removed by someone else! I will NEVER shop with Ashley ever again!

Great service, my sales lady was very knowledgeable and very patient with me. Great personality and Ashleys have very nice furniture. I will definitely go there for all my furniture needs. Love this store my salesperson was Brenda Smith. She was awesome!

Stay away. the products themselves are ok, but customer service is a waking nightmare.edit: just for the record, I did what the owner below told me to do, and a week later its done me zero good whatsoever. still, stay away

The sales representative that we spoke to was very helpful!! We knew what we wanted and were able to order over the phone and it took less than 15 minutes! Excited to enjoy our new furniture!

Very unprofessional when it comes to delivery and the scheduling for delivery. U was told multiple dates of when I can receive my furniture its going on 3 months and still havent received anything. I will never purchase any furniture from Ashley ever again. And recommend to ship somewhere else if you want you furniture on time and handled professionally

Helpful but non intrusive staff made shopping here a good experience. Ashley was the last place we went to but definitely the nicest and cleanest we saw. The selection was also great. I will come here in the future.

I stopped to buy (1) item, but purchased (3). Three is a charm and I very happy!!! The sales team was very knowledgeable and genuinely concerned about my choices. They said repeatedly, this is your furniture, not ours. I liked that. Allison and Farrah Thanks, Thanks, Thanks. I can’t wait for delivery.

Alison was very helpful and respectful. She wasn’t pushy. She was able to assist us with purchasing multiple pieces of furniture at a great discount.

My second time at Ashley - friendly and courteous service, didn’t crowd me, and I took advantage of an amazing buy one get one 50% off on almost everything in the store. Checking out was simple as well and the representative, Allison, that I worked with is going to do all she can to expedite the one piece I bought that I need the soonest! Would recommend Ashley above all other furniture stores in South East Michigan for sure!

Our sales person Jessica Romero was perfect in answering all our questions. Very nice place for all your furniture needs. Cannot comment this time on furniture, it hasnt been delivered yet but when it comes I will be sure to let you know. Thanks again for the great sales staff.

We quickly found the sectional we wanted and the sales associate answered all of our questions.

It was a very laid-back, chill experience. Staff was easy-going, friendly, straight-forward. No pressure . Branden was amazing and I will always go back to him.

Worst customer service Ive ever dealt with. Have been extremely patient. I ordered my furniture 7 months ago, I still havent received it. The store will never answer the phone, customer service line tells you it will be here in 2 weeks every time. Theyve had my money for 7 months but I still have no furniture. Constantly get no actual real information and just get told the same duck and dodge story. Went to gardner white and was able to get dining room table delivered the same day about a week ago.

Customer service was wonderful. We had Brenda help us and she was very professional and quick. She was also very good with dealing with my four year old being crazy. We were able to look at the entire store, pick what we wanted and check out all within an hour and 10 mins. I highly recommend this store.

Great selection of furniture, KJ the salesman at Ashley in Westland MI is great salesman, professional and kind. He saved us a lot of money.

My sales agent was very pleasant & helpful. I will definitely be returning and telling friends how beautifully the furniture is displayed.

The salesman KJ was professional and quick, getting me exactly what I wanted

I called the store when I located the tables I wanted. The young lady took my order and emailed me the invoice and I was able to submit payment with that invoice. I was told my tables wouldn’t be available for pick up for several months due to COVID-19 however I was contacted within the week with a delivery date in two weeks! I got my tables today and am thrilled with the service as well as the product!!

Everyone at the Westland store are so nice. We bought a power sofa & bedroom set. Nice furniture. Only bad part was something bit me while we were looking at the mattresses.

Amazing customer service, amazing deals, very attentive and informative salesperson. Top notch service and the quality of the merchandise is amazing and well made.

The sales person was fantastic. She was knowledgeable about the products and went the extra mile to get me a good price.Would definitely come back.

Was helped and not over crowded by sales team they were helpful I ended up buying, but I have to wait 18 weeks to get my items, that really sucks but covid has ruined all 2020 for us what can ya do first time experiencing a transaction with Ashley home will always consider in the future as long as whwn my items do get here they survived there 18 week transit.

Great service and selection. The delivery delay sucks but everything else was very easy to do. The worker that helped was very nice and knew a lot about the store.

Great quality furniture.Customer service was phenomenal!

Kj greeted me at the door I told him what I was looking for he took me right to it he was very polite and patient with me just over all he was very good at his job

Nice quality furniture with great deals. Staff was friendly and supportive of choices. Cant wait to get my couch!

Amazing experience. I dealt with Jessica at the Westland, MI store and she made it so easy. She was extremely helpful and patient and worked so hard to make our vision become a reality, and SHE GOT THE JOB DONE! Ashley Furniture has the best furniture (design, durability, and Quality) out of all the other furniture stores visited, and they offer an excellent coverage plan to keep the furniture looking new!I highly recommend going there whether before or after other stores, and the difference will be noticed almost immediately. I can go on and on about the difference in quality, design, experience, options, and most importantly, customer service; but why bother when you can go check it out for yourself!!

An absolute nightmare from start to finish. Extended the arrival date by three months. Delivery arrived today and the delivery personnel completely tore up the couch. The worst company I have ever dealt with. The entire experience was atrocious.

The associate Brenda Smith was very patience, kind and informative about the financing process and delivery delays due to Covid-19. She was very sweet and helpful with a smile constantly. Ill definitely shop here again with her

My mom, sister and I visited the Ashley furniture store in Westland today. Place was very organized and clean. I had a wonderful experience with Eldon. He was professional, respectful, and extremely patient. He was able to help me answer all questions and any concerns I had.Eldon also took the time to explain our financial options for our purchases. I highly recommend Ashley furniture. Be sure to ask for Eldon.

As of now and the 5 months I’ve been dealing with them, Ashley Furniture have by far been one of the worst customer service experiences I have had. Our first problem was a broken bed that was delivered, and after almost a solid week of phone calls, customer service just hanging up on me, and being extremely rude, we finally had our bed delivered by extremely unprofessional delivery men.You can’t get anyone to return your calls. Or even answer the phone. I’m almost 6 months out without my furniture (I was told 3 months).I was never contacted to be told that I need to make an exchange on a piece of my sectional. Never contacted to be informed that our 3 month wait has turned into 9 months.Every person I talk to tells me a different story regarding the status of my furniture. From beginning to end, I would not recommend.

We purchased 2 recliners from Ashley Furniture in March of 2020. The 1 recliner ripped at a seam where the foot rises and when we called to have it repaired they said it doesnt repair rips if its in a seam.? What is the difference where it ripped? I hadnt had them a year when it happened. Thought we found a place to purchase furniture that would honor the warranty but we were mistaken again. We have purchased from 3 different retailers over the last 10 years and this is the worst so far.

The staff, specifically KJ, were amazing! Honest, knowledgeable, and kind. We have had horrible experiences at competitors, but Ashleys changed our furniture-buying experience. Highly recommend!

Went to the Westland store and was very happy with Brandons knowledge of the sleeper sofas that we we interested in. Would have given 5 stars if additional color choices were available. Looking forward to when our new couch arrives!

I would say our sales person was very nice and helpful. However that is when the service ended. I work in sales and understand delays on materials right now. So with that being said after making multiple purchases for my families new home I made it a point to ask for all of our items to be delivered at once. After getting a notification that our ITEMS were to be sent we gave our other furniture away to people. Today we got an ottoman. When calling the customer service department they said to speak to the store, the store said speak to the customer service department. Just bad customer service, and still not resolved.

KJ was super helpful with the process and answered all my questions that I needed to be answered. It was a smooth and easy process.

I ordered my furniture 4 months ago. The agents that I have been able to contact, first told me that the furniture would be delivered 10/8, then pushed to 10/20. No one contacted me to let me know anything. Tried calling the listed number over and over, only to be hung up on after two rings. The only way I was able to talk to anyone at all, was through the online chat, or going into the store. I finally went into the store a day after it was supposed to be delivered, only to find out that it was pushed back another month. I had just moved into my house when I ordered the furniture and have had nothing to sit on since I’ve been living in my home. I am supposed to have family over for Thanksgiving, who will also have no where to sit. While I was in the store, there was another woman who had the EXACT same issue as I am having. Good prices, nice selection, but good luck trying to get your stuff before the new year. I will be going to a competitor of theirs, and cancelling my entire order.Poor communication, terrible timeline for delivery, terrible customer service.

My salesman Brandon was so patient and very very helpful. He took his time with me showed me options. I will definitely go back to get more items. Great quality in the furniture. I have already told my friends and family about my awesome experience at Ashley home furniture. 5 stars

Very friendly staff and I was able to find everything I was looking for, not to mention very affordable price compared to other furniture stores.

Unique styles for a fair price. I looked at several other stores trying to find a couch for my first home but just kept finding a lot of the same boring things. I was actually driving be Ashley HomeStore on my way to a different store and decided to stop in. I worked with Eldon, and he was very knowledgeable and personable. I ended finding a couch AND a chair that I loved and got them both with a BOGO promotion that was running.

KJ was awesome and store pretty and clean with great selection. kJ was helpful but not high pressure

The furniture is such nice quality but the customer service is horrible. Ordered furniture fir my daughter and received half of it after 3 months the other half came 4 months later. Happy days right nope no brackets for the mirrors. That can 3 weeks later. We were told to email Alysssa Bailey. 2 weeks go by no response, I go up there on my day off as managers only work during the day m-f. Of course they are all on lunch. So I am sitting here waiting as I type. I have been told there is one person that schedules the delivery through a 3rd party and I am scheduled but no one has access to the system to tell me the date or time. Luckily my husband is working from home these days. Hopefully Alyssa Bailey can help me with that when she gets back. I would not recommend this company at all! I bought a lot of their furniture when Art Van was around so I was super excited when I saw they opened their own store. Boy have I been disappointed! You would think a national chain would have a much better way of delivering their products. I’ll just stick to wayfair as they have figured it out.

Like many people my wife purchased a reclining couch (Power Sofa w/ Adj Headrest Model 7320515) back in August that after many calls and delays was delivered on December 1st. That evening while trying to lower my legs on the right hand side (facing couch) it stopped lowering. After a little downward pressure I was able to lower it completely.Not even a day old and not functioning correctly already.So I called the number given by the store to contact and after waiting 10 minutes to explain my problem was hung up on. So I called back and after 10 more minutes I talked to a representative and was asked to send a picture of the couch to him which I did. He called back and stated that his supervisor viewed the pictures and Ashley would replace the couch. I was informed that the first day this could be done was the 15th of December, today, and then nothing. I am sorry but at this point I have little faith in your system. No problem taking our money but a lot of trouble getting what we paid for. The store I purchased it from will do nothing but refer me to the number that has not help as of yet.

Great selection, great service, great deals. Funny this was my second furniture store of the day and the service at the previous store was awful so this was really refreshing. I was allowed to kinda walk around a minute before being approached by my nice salesperson. Eldon was knowledgeable and friendly and practiced safety while handling our purchase. I appreciate not being hassled and also appreciated being treated with respect. Cant wait to get my new purchase delivered!

This store is the absolute worst. I ordered a sectional on 11-4-20 still no couch. I have gone into the store multiple times. I get different answers from them then when I call their wonderful call center. I will never shop here and again even if I was to buy a floor model because they would somehow tell me they dont have it in stock. This place needs to get it together.

Scammers and thieves, avoid at all costs.

Unfortunately i did not receive the same level of customer service as others. Very Disappointing!

Great sales team, great prices and nice selection.