Having worked customer service in all its horror, it is magical to find someone that not only is a pleasure to interact with but is also incredible at her job. Stephanie can take care of multiple customers simultaneously while also running the whole floor. Her managerial skills are obvious and she is clearly the kind of person everyone would be lucky to have on their team. Highly recommend.

My wife needed a new cell phone. The process was better than in the past. They didnt have what she wanted in stock,so they arranged for it to be shipped.

Keanu was very helpful and professional. He was great at multi-tasking and making sure customers were greeted and felt welcome. He is a credit to Verizons organization

The staff are pleasant but unfortunately lack knowledge about the products they have nor are they equipped to handle interactions between themselves & CS. I dont blame them but the management should invest more training on basic customer service & product knowledge.

Daniel is your man here at this Verizon Corporate Store in Woodinville Washington! He listens, he understands and respond professionally, crossing all the ts and dotting all the is! Wonderful communicator and didnt try to sell me a bill of goods! His customer service is simply marvelous and stellar☆☆☆☆☆

Google posted hours for this business are incorrect

Long long waits, under staffed. Was ready to buy. Bummed a little. Oh well

The staff there where so helpful in helping me understand my billing & information on a new phone. The girls that helped me where the best. Thank u for all ur understanding & help.

I bought a tiny phone here

Good staff great phones.

Really good communication. Social distancing was good. Masks worn properly at all times.

Terrible service. Very immature staff.

I visit once a year with several questions I need help on and these folks are always on top of it. Thank you so much!!!

Jorje helped us add another line to our plan. He explained our options and was patient and knowledgeable! Thanks Jorje for taking care of us.

We bought new phones at Verizons Woodinville store and needed help getting them set up. The entire staff was friendly and helpful. In particular Jorge was incredible. He was patient and walked us through all the steps needed to get our new phones up and running. We left as very happy customers. Thanks Jorge!

My experience today at Verizon was the best it’s been in my 15 years of being a customer. Matt M was our sales assistant. Matt needs to be the person that trains employees on how to engage with people. He has the best personality, always as a smile on his face. Matt makes you feel like you are the most important person while working with him. He made sure we understood how each device worked prior to us leaving the store and was so patient with us . Matt is an employee that others should emulate .

Matt, the store manager, and Kyle, a Veteran, get huge, huge kudos and appreciation for their help. This store, a Verizon corporate store, has always been helpful and extremely knowledgeable no matter my question or difficulty. Today, it was lost photos, but Ive been coming to this store for 10 yrs and without fail, I always leave a very satisfied customer. Its worth the drive and the wait. They are always very busy, but be patient because when its your turn, they will give you undivided attention. Thanks to this stores employees, knowledge base, and customer service work ethic, I will always return to the Woodinville location. Thank you. 👍🤗

Zach was amazing and helped get us the best deal. He seriously went above and beyond and we ended up with a plan even cheaper than what was advertised online. Ive never had such a positive experience at a tech store. Great customer service!

Staff was dismissive and rude. Continually helped people who had just walked in and not those who had been there waiting for an hour or more. Seriously debating switching carriers.

Customer service was very good. However, the wait time can be long.

We had a most seamless experience in transferring 4 new phones!! Zach was equipped with answers to all our questions whether it was billing, promotions, or navigating operations of the phone and most importantly, patient. Thank you Zach! We recommend making an appointment like we did.

Absolutely exceptional service from Taylor today, she’s A+ :-). Robb was a fabulous help as soon as we walked in. My mother was treated so kindly. This is the greatest store & I will continue to go out of my way to come here. Tony, a transfer team phone rep was absolutely exceptional as well.Couldn’t have had a better experience. Thank you! 🙏🏼

Verizon representative was great and provided me with very professional service.

My recent stop at this store, to check on a phone upgrade, was exceptional. Zach helped me to understand my upgrade options and helped me increase storage to my existing phone by adding a SD card.As a non techy person, I really appreciated that he was very patient with me, and didnt talk over my head, with his explanations of the different phone features.This experience was the polar opposite of my visit to the Canyon Park store.I will drive a little further to get good customer service any day.

I love doing business at this Woodinville Verizon store! Everyone is so helpful and kind. I’ve had the pleasure of being helped by Matt several times and I feel so blessed when he assists me. Always so knowledgeable, kind and encouraging! A definite asset to your company. Please make this a part of his personnel file, so it can help him somehow . He truly deserves a raise of something special. Thanks!

Excellent customer service was provided with detailed information about phones, available plans and accessories. I worked with Zach who was not only efficient and well versed, but friendly and easily answered my multitude of questions. Thanks again Zach you rock AND I love the phone so far!!! 🌟

If you wanna wait an hour for a person to try 2 things to fix your phone before giving up and then accuse you of mishandling it, THIS IS THE PLACE FOR YOU. Verizon customer for 20 years, and also Ive worked in Customer Service for 20 years. Ive never had a problem with Verizon before visiting this location. I dont want to get too specific and for them to know who left the bad review (they have access to my account so no, dont want them figuring out who i am.) I will say they did the bare minimum to help me, youre better off staying home and calling in or talking with someone via chat. I felt cheated out of help because they were busy, and like me and my problem didnt matter. Giving two stars only because the people who checked me in were perfectly nice.

Had so many questions and Daniel was great! He was able to work through each of my questions and get me the best deal for my family. He is one of the reasons I always come back here to Woodinville Verizon.

I got excellent customer service from Jorge this afternoon! Jorge was knowledgeable and easy going; he told me about all the specials, without being pushy. A really good experience today at the Wdvlle Verizon Store....thanks, Jorge! 😁

Ive been working with Brian on solutions for my company and he has been amazing! He proactively contacted me during the whole project to ensure we got the solution we needed. Ultimately saved us money and a TON of time. Amazing experience! Thanks Brian!

The best experience Ive had switching my cell phone carrier. No joke! It was redicuoisly easy. My husband forgot to back up his pictures, but Daniel stayed with us after store hours to transfer all the photos! Even had Zach come over and help us out to get the rest f the process moving. Move to Verizon people; better customer service and better coverage!

I keep having problems with my first gen Pixel XL and am on my 3rd. Not the fault of the store, but Ive been there often. Some of the staff is super outgoing and friendly and its actually a fun atmosphere. The other staff are fine, just not outgoing. I think they work in groups because I never see a mix. The fun group is going to the new Totem Lake store and thats even closer to me.

Been here for a little over an hour and still haven’t gotten any help. I came in here thinking that this would be easy and I would be in and out in no time but now i think I could take a nap and when I woke up they still wouldn’t be able to help me. Right now there are 2 people talking to one person who has already made a purchase. I’m about ready to rip my hair out.

Manager was very helpful, patient and knowledgeable. I was helped right away and he walked me through several hitches in getting my phone fixed, including talking to customer service when we had to call it in. Much appreciated.

Update:Days after posting this review the manager reached out to find out what happened and how he could make it better. He offered to replace the screen whenever I could make it in.Purchased a new phone about a month ago, not only did I not get the advertised 6months of Apple Music but went in today because obviously the screen protector was installed incorrectly at this store, since it is already peeling up and was told by the associate he can not do anything there. I was referred to a third party store to file a claim for the screen protector. Not my idea of good customer service.

Zach was such a pleasure to work with. Incredibly patient, and knowledgeable, he made a potentially stressful situation actually fun. We got the excellent service we have come to expect with Verizon which is why we have been loyal customers for more than 20 years.

T’Leah was our service rep at this location and now that all phones are working, service and reception is so much better than our previous carrier (Boost/Sprint). Didn’t know we should’ve kept the ‘dummy’ SIM card to ensure previous carrier had finalized the unlock process, knowing that would’ve saved return trips and days without service. Of course, buying a new phone from the store would’ve solved the problem, but even the Verizon prepaid phone purchased from Walmart didn’t work and ended up having to purchase one from the store.

Pushy salesman ruined my experience at this store. This has always been my go to Verizon store. Ive usually always had great service. Recently though, I had a very frustrating experience. I was very clear when I walked into the store that I was there for one thing only- my daughter was sick and I had called ahead to have a phone set aside so I could swing through and buy it. The employee kept trying to sell me other products and devices, even after I said I wasnt trying to buy anything extra that day. I was very straight forward, and told him repeatedly that I wasnt interested and I needed to buy the phone I was there for and leave, and he kept acknowledging that he understood, but Oh! Did you see our Samsung watches are buy one get one half off? Really? I understand they are on commission, but nothing tells me that you care less about me and what Im saying than to keep trying to sell me products. And then, to add icing on the cake, he didnt actually activate the phone like he said it did, and I had to call in to customer service later to get it done.

Amazing customer service! Still dont like the having to add a line to get a deal on a phone. Jorge was very helpful and suffered through my not being very tech savy!!

The smart watch I purchased didn’t work right, and Daniel stuck with me until he was able to determine there was a nation wide issue causing the problem. Daniel was professional, supportive, and extremely patient.Great job Daniel. I would recommend you to anyone.

Britney is the best! She was so friendly and fast! She gave us expert advice and got us sorted with a new phone right away!

Terrible customer service.

Matthew was great and helpful. I had a long list of things I needed and he got it all done. Was very knowledgeable about the options all around .

10/29/19 4:55Just got hung up on by some woman (forgot her name) because i wanted to talk to someone that knew more about the Gizmo Watch charger. She kept guessing and giving me wrong answers. I did some research and its impossible to find chargers for the watch. She was extremely rude and unprofessional. When i figured out she kept guessing, i asked to speak with someone that knows more about it, she got mad and hung up. I seriously would avoid going to the Woodinville Verizon. They dont have a clue what they are talking about and then give you wrong answers when they dont know.... They seriously need better training on their products and how to talk to a customer. Ill definitely avoid them at all costs! Garbage customer service

Andrew, solution specialist, has been extremely friendly and helpful. He spent over 2 hours helping us with a rebate issue that we had been dealing with for a very long time. I couldnt be more satisfied with his customer service.

Came in today to get new phones for my husband and myself and had a great experience! We were not sure which phones we wanted and Kay was super knowledgeable and helpful in determining the right devices, accessories and plan for us. Highly recommend this location and Kay!

I had the pleasure of working with Brittney at the Woodinville Verizon store! I had several issues I wanted her to look at as I have really goofed up on my Samsung S10. Brittney was super determined to fix it all for me and she succeeded! She was so determined and very encouraging. Thank you Brittney. Verizon must be proud of you!

Came in with my dad to help him cancel a line he doesnt use anymore and was expecting a rough experience the moment the world cancel came out of my mouth BUT I was delighted at how helpful both Andrew and Kay were in making sure everything was taken care of. Despite being unable to cancel the line in the store they used all the tools they had available to them to make an experience that often times is unenjoyable into something I felt the need to commend these associates on. The service was everything I would hope for walking into a retail store. I would recommend asking for Andrew or Kay whenever inquiring about new devices or service!

I love this store, but mostly because of Matt. He always does a great job of making sure all of my things are transferred properly and is very knowledgeable about the products. He knew photography was important me and helped me find a phone that has the best camera ever! Matt is a rockstar!

Wait was long but it was a holiday Friday. Staff member that I dealt with was awesome. He went above and beyond to get me set up. Only other thing is I felt over promoted to. Sales are crazy so do your homework and know what you want when you enter or you may leave with a bunch of extra goodies.

Worthless. These guys stand around and do nothing. Then they tell you they are appointment only. Do not buy fro here. Scams and crooks.

Daniel was fabulous. He patiently walked me through all the steps needed to meet my needs. While doing so, he was engaging, polite, knowledgeable and soooo patient with me, an older woman. Daniel is a terrific asset to Verizon. He is the gold standard to any employer. I am thrilled that Woodinville has a store so close bu

Today I had the opportunity to work with Brittney. She assisted me with a phone problem that I have had for several months, which was extremely frustrating.She also fixed fixed some other issues. She was very knowledgable and fun to work with. Thanks to Brittney for al her patience and assistance.

The sales man I had was really good, and helped me every step of the way. However the screen protector that was put on my phone just didnt seem like it was right. 5 days later it is coming off the screen.I went in today in order to get some tech help with the screen, unfortunately the sales man I went through wasnt there. The person I got help from was not very nice. Man handled my phone and wretched on the screen in order to take off the case. Didnt even take off the case correct and just was not a great person to deal with.They did nothing to help with the screen protector and said I had to go through the company to get a new one. This was after explaining to me that the phone screen might not flat and the screen protector I got doesnt really work for the phones. I learned all of this after paying 40$ for one of those screen protectors.All in all this was a very disappointing experience and will probably seek other Verizon stores in the future.

Matthew was a great help and very professional. We clicked right away because he was so nice and friendly. I would come to see him again any time I have a problem with my phone or tablet.

I wish there were an option for negative stars. Two times now I have had the worst customer service at this store, not just in the wireless category, but for any business, ever. Save your sanity, your time and your money, and choose a different store. Or better yet, work directly with customer service over the phone.I had specifically driven to this store as they are a corporate store and customer service had told me theyd honor my upgrade a few days early. When I got there, they wasted my time, going into the back room to discuss, only to come out over and over and say they wouldnt honor the early upgrade. When I got back on the phone with customer service, I was informed that the reason the manager of the store would not approve is because she wouldnt receive commission on that phone. I am appalled that any store manager would choose her commission over a happy customer. Not only that but I was at my wits end after nearly 2 hours of dealing with Verizon, and not only did she not care, but she looked at me as if I was the one causing a problem. This store is what gives Verizon their bad reputation for customer service. They dont deserve your business.

I would like to say, Daniel, the young man who helped me today. Was. Outstanding. He was personable very knowledgable. And so. Nice and friendly. He knew about the product. Put the clear protector. On for me and transferred all. My stuff. A very nice experience. Today

Yanjie, Matthew and TLeah provided amazing service. If you have questions that need answered or service transferred they are the ones to see. Awesome Service. Thank you so much!!

I was very satisfied & happy with my new devices. Matt & Angie were extremely helpful. This is my favorite Verizon store. Thank you

Matt Matthew did an exceptional job in assisting our family with our needs! As a matter of fact we walked out with more than we came in for. Our teenage son was added to the family plan and was thrilled about his new phone and assesseries. Matt treated our son with respect and spoke with him directly, which made him feel included. We are alsothrilled about our handsfree device and Hum service! Matt made us feel valued, got us out quickly while giving us all the attention we needed. He should be commended for a wonderful job!

We went into Verizon in Woodinville after a week of very disappointing experiences with Verizon and online/phone ordering. I won’t go into the details of that experience but what I will say is Daniel at the Woodinville store renewed my confidence and satisfaction in Verizon. He was very personable and thorough. He helped both of us set up our new devices and made sure everything was up and running before letting us go. He could have very easily did the minimum and sent us away so that he could move onto the next sale. Instead he spent time guaranteeing we were 100% satisfied. I will be sending everyone I know his way.

I worked with Kay this morning on several locked phones for our company. She was amazing!!!! Great customer service and was able to recover almost all the phones I brought in. Thanks for the great help!

I went into this store to start a new phone contract and they just had me call their corporate office with all the same information I had given them. Waste of my time. What is the point of having these stores/employees if you just have to call it in yourself?

My wife and I have been customers of Verizon for many years. While we have always loved the coverage that we get with Verizon, we have for the most part hated the in store customer service aspect of the company. Basically weve stayed because phone coverage is really good. This past Friday my wife purchased a new phone and we picked it up in the Totem Lake store in Kirkland. After being passed off a couple of times we were put with a young man that had the attitude that him showing up for work was a favor to us. After supposedly changing over my wife to her new phone we left....only to realize all three phones on our account wasnt making or receiving calls. The only thing successful this store did was to make some customers think really hard about changing service providers despite coverage. The next morning we went to The Verizon Store in Woodinville. Needless to say we went in with attitudes.....we were met at the door by Daniel Sezer, his name tag said he was a Solutions Specialist. We explained the whole ordeal and he apologized for our experience with Verizon. Daniel was able to resolve our issues and actually took the time to make sure we were satisfied with our phone. This young man was able to defuse the situation, fix the problem and actually sell us other products and services that no one had ever taken the time to show us at any other store we had been in. If I knew I had a good product but a very undesirable customer service base I think I would strongly consider making Daniel a trainer. Obviously the training program in place now isnt doing a very good job.

Went into the store and purchased a new iPhone 8. Was told that setup would be easy. Take it home, the salesman said. Itll be easy, the salesman said. NOT!!! 4 hours later...no luck. 4 calls to an agent...no luck. Im about ready to throw the damned thing out the window. I should never have been allowed to leave the store without them setting it up for me. VERY disappointed.

Great sales man and tech support. My wife and I each got new phones and phone plans. Our guy went above and beyond to make our transaction as easy as possible.

Daniel at the Woodinville WA store is amazing. He is patient and thorough in his explanation of all the plan benefits. Thanks, Daniel for making our purchase so easy.

Britney helped me out with a series of issues that needed resolution.I was impressed with her wonderful positive attitude.

Returning my jetpack within 30 days for a refund per purchase agreement, and im charged 50.00. Purchaced January 2nd returned January 24. Oh im sorry our policy changed on the 22nd.Wasting my time and trying to shuffle me out of the store with a promise of a bill credit. I would expect this from go wireless but not an actual Verizon store.Update:30 min later im getting my credit but only to my account.

Average service !

Made the changes I needed, great staff, no muss or fuss.

Grateful to be back with Verizon. Zach was extremely helpful & got me set up in no time.

Excellent service at this location. I am not a customer of Verizon but merely came in to get a phone case for my cell phone and received excellent customer service. The staff at this location did not pressure me to join Verizon or to buy anything that I was not there for. Their only concern was to get me exactly what I asked for, which they did.

Zach Russell was a Rock Star!!!! He guided us through buying a new phone and transferred info from old phone that fell into the toilet!!!!! He was wonderful, informative, and understanding!! Great employee for Verizon!

We were met with exceptional professionalism and expertise by Taylor at the Woodinville Verizon store today. She was extremely knowledgeable and helping us set up our upgraded iPhones. Thank you Taylor!Mike and Rhonda

This location is always busy, and thats for a reason. They have the best selection and customer service. When I have weird requests or difficult problems, the staff patiently does everything they can to resolve it. They have cleaned up my situations with other providers and always tweak the plan to get us the lowest price (when other locations wouldnt. Dont go to Car Toys!). You may have to wait for a while, but its worth it. And after experiencing AT&T, Sprint, and T-mobile- the Verizon network is definitely the most reliable.

Terrible customer service. Have been a customer for as long as theyve been in business. Customer loyalty means nothing to them (19 years). Expensive. I still rely on their coverage in areas where there is none if youre with other carriers.

Zack was very efficient, courteous, quick, helpful & knowledgable. I appreciate all you do. I recommend the Woodinville store to everyone know.

Matthew gave me exceptional service today! Helped me get all set up and was entertaining as well!

I had a great experience today at Version getting set up w a new phone. Daniel took the time and was very thorough on explaining new features going from a 5S to a 10S. I was a little behind the times lol!

Very appreciative honesty and courtesy - thanks Chris!

The staff member who assisted us was far too casual with customers, using terminology unsuitable for a professional, customer service based environment. He tried to sell us on an iPad not once, but three times, each of which we refused. My husband and I were both confused the entire process on what exactly we were being signed up for. He didnt properly explain our phone coverage that he more or less forced on us. I am now having to go through Verizons 3rd party to attempt to fix a screen repair, the website being an anguishing/unintuitive process. If youre forced against your will to visit a Verizon store, better not go to this one.

We received great customer service from Zach who helped us with all our needs. Greatly appreciated!

We had received misinformation from other Verizon sources. Matthew at the Woodinville store was helpful, knowledgeable and extremely patient. Highly recommend this store and Matthew!

Service is the best but the bills are insane. When I said I was leaving because my familys bill was astronomical, they did not care. They didnt even pretend to care.

Very knowledgeable & patient with me. Big help. Give Matthew a raise!

I just got a new apple I phone.It was a great experience with Daniel. He was very kind and knowledgeable.

Robb was a great help. I got a so at wireless to go in monroe. With in a week it started messing up bad. They kept blowing me off. For a month. With the new one Verizon reluctantly sent me and Robbs help this phone is great. It is still asking me set up and improvement suggests. The other phone new never did that. Now I know for sure the wireless to go sold me a used phone and called it new. Thank you Woodinville verizon!

Matt went above and beyond to take care of everything. A very pleasant experience.

Fantastic people especially the Zach he went way out of his way to help me in every wayAngie Also.Charles Green.

Matthew did well explaining my new phone and I feel confident Ill be able to make the switch from basic phone to smartphones.

Great experience. Very helpful

Staff isnt knowledgeable but I blame Verizon. The staff is on par with the company. I walk in knowing what exactly needed to be done to my account as I spent 3 days researching the issue. I needed the option CDMA_less add to my profile. First I was told there is now way my phone can work on the Verizon network without CDMA. I responded its working now. I can make calls, receive calls, and send text. I just cant get text. So instead of adding the option to my account I was told to reset my network and reboot twice. Reluctantly I did what they said even though I would lose all my WiFi and BT connections. Once they were confident I lost some information they proceeded to add the CSMA_less feature to my account which, you guessed it, resolved my issue.

Matthew was very helpful to me. Has helped me on two occasions and is extremely capable in showing me how to use my phone as I am elderly.

Matt was very patient and helpful troubleshooting my pixel 2 camera

I loved this place becuase I didnt have to wait for a long time to talk with someone. Also this worker named West is super cool guy he helped me out with exactly what I needed. He answered My questions and was really nice! The managers here should really consider giving him a raise for the help he provided me with! God bless yall

Better than most Verizon locations, but that isnt saying a lot. I was simply stopping in for a new SIM card and between waiting for someone, time to pull up my account, and waiting for them to find a SIM card in their stockroom I was probably there for 20-25 minutes. On the plus side the people working there when I came in didnt seem as skeezy as the people at the Redmond location.

Zac did a fantastic job helping me today.quick and painless. Love this store and the representatives help.

It was a pleasant experience dealing with Matthew. He was very helpful and knowledgeable.

Very friendly help from Matthew. Professional and helpful. Would recommend this location.