If you have phone anxiety, you need to come to this store. I have been putting off upgrading for a couple years. I came into this store and Darren was amazing! I no longer have the fear of upgrading. Darren and Lejana were the best.

I have my phone through METRO, and stopped while I was in Woodinville at the T Mobile for assistance figuring they were the parent co. Well, I was told they couldnt help and I should go to METRO in Bellevue. All I wanted was to pay my bill. So a young man did assist by pulling up the payment info. So, the 2 stars are for the young man. As far as T Mobile goes I will never give them my business!

Both times I came into this t-mobile location, Bailey K was extremely helpful. Today he was by himself helping all the customers who came in and he handled that stress calmly and effectively. I was very impressed at how he could keep his calm during that! I am a sprint customer and so he had to call quite a few different lines to get my questions figured out, but he did it and he did it with patience. I hope Bailey’s excellent customer service will be recognized, he truly deserves it! I think it is also worth noting that the other customers in there were also leaving happy, helped, and impressed even though Bailey was the only staff member!

This is the best location in Woodinville and it is corporate owned. Service is great, friendly staff, and always helpful. Its is a smaller store and their inventory can be low at times but well worth the wait. Ask for Eric super friendly and easy going.

Amanda was very helpful even though it was a complicated process to walk us through the options of transitioning from a business plan on Sprint and upgrading various phones. She was very knowledgable and took the time to discuss the many options and benefits for each plan. She was patient with us despite a lot of questions and guided us to the best solution for our particular situation.

Very helpful team of people. They had a lot of patience in helping my mother get her phone set up. You just dont find this kind of customer service anymore. They even ensured her previous cell account was cancelled. Above and beyond helpful!

Went in for help with my phone and Olesya went above and beyond to help me! Great service and attitude and I am not even a T-Mobile customer.

I am so impressed with the remarkable service I received at this store. Bailey was incredibly helpful and so patient setting up my phone. I highly recommend coming to this store to purchase or service your phone.

If you are looking for incorrect information on your T-Mobile account this is the place to go. We were informed that T-Mobile phones are rent to own ( they are leased ) and that since we had completed our 18 month contract our phones were ours to keep. Not so. Do not go here.

I always have wonderful experiences at the T-Mobile store in Woodinville! Last year, I went in to buy a case and asked if the rubber case was made out of latex because of my allergy. One of the employees went above and beyond by calling the distributor to ask what the case was made of! Fast forward a year to today when I went in to sign up for a new plan. Erik and Adam were absolutely wonderful in answering my questions and helping me set up my new phone! I never felt any pressure to buy a certain plan or phone because they wanted to make a sale. They really seemed to care about their customers!

The people here are very helpful and friendly, willing to work with my dyslexic senior friend to help her set up her phone and account in a manner She can understand.

I transferred my account from Sprint to T Mobile after 7 years. Stephanie Matyasi( Retail Training Store Manager) and Bryan Hutson helped me. They both are knowledgeable, professional with a pleasant attitude.I thoroughly enjoyed my visit there. Will definitely spread the great experience among all my friends. By the way, the store is nice and clean.Barbara Daroza

T-Mobile has always been amazing but this location has gone above and beyond and they are so king ever time I go in! It has not mattered what employee I get they know what to do and are super respectful.

I had an issue with autopay, the team member helped me set it up and was very professional and kind.

The people here are usually very nice. The place is clean!

I love T-Mobile Woodinville, especially Morgan. She patiently went above and beyond to help me.A little history. I hadnt purchased a new phone since I picked up my Note3. It finally quit working all together. I was gifted an S6 by a friend which ended up having its own problems (may have been because it had to be unlocked and was serviced by a different provider). Morgan helped me switch over the account initially and then when the phone started having problems, diligently tried to fix it for me.Luckily, I was able to upgrade the phone which saved me $200 so I bought the S10e on the spot. Morgan then did all the data transferring, etc., for me with a fun, happy attitude. Talk about great customer service!Kudos to T-Mobile Woodinville for hiring Morgan - she is truly exceptional!

Quick stop to make some inquiries about improving my data usage in a hard to reach area (*home on vacation from AZ)... quick, easy, & definitive answers. Would give 5 stars, but... Not able to get everything I need, since boosters arent available in store anymore... but, thats not the employees fault.

Very helpful.

Adam and the rest of the staff was awesome and super helpful. Very knowledgeable and made the process light and fun! Very clean inside too. Thanks for all your help and being so great!

T mobiles website is always broken. I cannot refill online for the life of me. Currently I am on hold with T-Mobiles customer support for 37-55 minutes. Their music choice is horrible.I consider myself very tech savvy. First time I went into the t-mobile store. There was an hour and a half worth of problems we ran into with the new system. Thats fine. However, every month I have ran into technical hurdles that would drive anyone insane, just trying to refill my account. Paying T-Mobile for my service is like pulling teeth.

The people that work at this store and very intelligent and know what they are talking about. They are also the nicest people as well. the sprint store I visited were probably one of the rudest people I’ve met, helpful but rude.

First time visiting this new location(just opened 2 weeks ago). Everyone was super nice, knew what they were doing, and made the experience wonderful and easy. Definitely recommend! :)

Straight up!🔥🔥🔥 (Travis scott voice)

Had to call customer support for help after leaving here. Figured going into the store would be easier but it looks like these employees didnt wanna work today. Just said they couldnt help and shoed me out the door so they could keep playing on the computer. Funny because when i called T mobile they were suprised they said they couldnt help me. Had a new phone in the mail in 10 minutes. Phone was under warranty and was not working correctly.

I am beyond happy with how well this store took care of me! Great service, awesome employees, and super fun atmosphere!

They saved my phone. Accidentally hit some buttons and locked up and locked out. They did it fixed it in minutes. Amazing@t mobile Woodenville wa.

Not only was the customer service on the website horrific but so was the one in person. My day went from bad to worse.

Sarah was very helpful. Awesome person to work with. Hooked me up with the deals.

A Nice new store & the guys are very helpful and will answer all your questions ( and so best service)!!!!😎😀

Great help from the staff, prices what you would expect, benefits for new customers are great.

Andrew was awesome!! Helped us and answered all our questions and got our family plan discounts that other associates said we were not eligible for.

There system was down when I came to switch providers to them. I give them stars for the nice staff.

The Woodinville store is nice neat and clean but it seems like some of the workers are a little rude

Terrible service went in with my family no one greeted us or asked if we needed help were still sitting on the one tiny bench they have theres two employees helping one customer and then theres this fat guy going in the back room in and out and just keeps talking to the other employees after 23 minutes the fat employee comes over and says whose next the idiots dont even pay attention to whose next after all that to top it off he says you have to call customer service we cant do that while there was a customer using one of the stores phones talking to customer service theres stupid people working here.

Very helpful. Would recommend this store.

Very helpful and knowledgeable and personable. Way to go, T-Mo!

Andrew was extremely polite and helpful.

Needed a phone short notice and their stock didnt come close to my needs. Will not come back.

They are always helpful !

I came in to return an old Cellspot and replace it with a new one. Service was very prompt; they had me in and out of the store in 15 minutes.

Waiting for 30 minutes and no one acknowledged that I was there

Very customer friendly staff

I hate going in here every time it takes forever the people are not very helpful when you have a warranty related problem

They didnt have the case I was looking for but theyre always friendly

Really helpful !

I need my device unlocked and they told me to call 611. Thats Verizons customer service number. Im confused!

Quick and friendly service

Sara was extremely helpful

Excellent service

Helped us out well.

Horrible service

Excellent

Friendly employees

Small office, but the staff works well, all issues can be resolved quickly.

Employees are friendly AND can answer questions about phones