Weve never returned from lumber runs with bleeding body parts, so this was a first!We have done business with this location for many years and had always been pleased with the material and customer experience. In June we purchased 2 sheets of plywood and some lumber to be loaded into our truck.A very young employee driving the forklift had improperly loaded the material on the lift, then proceeded to slide everything into the truck bed. As you can imagine, the load shifted and would have damaged our truck except my husband reached out to divert the damage and wound up having his arm scraped and injured.Another employee witnessed this event but did not pursue with my husband OR report this incident to anyone onsite in management.I called and spoke to the manager about the improper loading of the forklift, our potential vehicle damage and most importantly, injuries to my husband’s arm. Not once did he offer an apology during this phone conversation which made me even angrier. This situation could have been a LOT worse and the “meh” attitude was NOT what I expected!Woodstock Lumber -- this was a MAJOR FAIL!!

Ordered some lumber for a job which was supposed to be delivered last Fri. It didnt make the truck. Said it would be there Monday. Wasnt. Finally came in. Went in and paid for some additional wood we needed. Was told to go out in back and someone would help us / show us where it is. Sat there for a good 15 minutes and finally just drove around until we found someone. That guy told us that they didnt have any of what they took our money for...how do you take an order for something you are out of? Had to go back into the office to fix that mess! To get the wood we needed to finish the job cost us another $400! And...we had to wait at least 40 minutes for them to pull it and load it.Got home and a bunch if the 2x4s we got are warped. Not a happy customer.

Very helpful staff

Shout out to Woodstock Lumber and their employees . As a shed installer I have been ordering lumber from Woodstock for over 10 years now . After inspecting their finished project My customers often ask where I purchase my lumber . Often ordering on a weekly basis I can count on prompt delivery, courteous service, and a no hassle return policy . Since lumber quality varies they will gladly exchange / replace any lumber that does not meet my standard of quality . Highly recommend

Terrific service. Gary was knowledgeable and helpful, and took time to make adjustments when needed. The prices were good. We would definitely use them again.

Woodstock Lumber is extremely helpful and made designing our house easier. From helping us when we picked out our doors, trim, crown molding, shelves, cabinets, base, shoe, to having many samples to choose from for our countertops, Woodstock Lumber was there for us. I really appreciate Gary and Dons assistance. No pressure to buy, just always there to help. Thanks Woodstock Lumber!

Recently had our entire kitchen remodeled by Folliard Carpentry and the cabinets were from Woodstock Lumber. We had a great experience dealing with Gary Schweder every step of the way, helping us pick out cabinets, counter, handles and layout. Thank you for all your help, and always being available whenever needed. Jill Crook

Gary was knowledable, helpful and flexible. He worked with us and our contractor to select beautiful cabinets and ensure we got all the appropriate pull-outs and other accessories

Gary was awesome to work with. Cabinets are beautiful. Thanks Woodstock Lumber!

Wonderful customer service! Gary was very helpful and knowledgeable. The finished project turned out beautiful, would definitely recommend.

Very helpful, much friendlier than typical lumber yard

Nice drivers, junk wood

Great people to work with. AlwaysA great experience.Keep it up.

I always get AMAZING service and quality work done here. Highly recommend.

Project turned out amazing! Great customer service! Thank you!

Great service, Staff very knowledgeable to help with difficult project. Made life a lot easier.

Quality work, quality people, quality service! Such a find for unique products.

Awesome staff, very knowledgeable and friendly.

Everyone there is extremely professional, give a great service and materials are fenomenal at a fair price.

A great sales staff, friendly ownership! Shopping local never felt so Good

Great customer service!

Went from menards to the guys at woodstock lumber, im sorry but its a clear difference, the guys at woodstock lumber really came thru,They are extremely knowledgeable,professional and good with prices when you compare apples to apples because they actually quote for what you need

Honest service

Cant get enough of Garys fine wood!