Purchased my hearing aids at this location. Took my hearing aids back with an issue and was told they would have to be sent in and it would covered under warranty. Was told it might be as long as 2 weeks and they would call as soon as they came in. Was also told if I had purchased the maintenance package they would provide loaners. It is now 3 weeks out and have received no information. Seems they have a issue following up with vendors and then keeping the customer up to date.

OMG! If you need a hearing aid go here and see Jeanine M. Giusti! Shes wonderful and sooooo thorough.

My mother and I started with Connect Hearing about 10 years ago. We first went to the north Dallas office, which I believe is no longer there. We have also been to the Irving office. But we settled into the Arlington office because of the staff there. However, the staff have changed a lot in these 10 years. Recently I have been frustrated with the way they are doing service. I live 40 minutes from the office, so when I go, I want full service. For some odd reason, they want to constantly have me come back. Why should I make three trips when two is enough? What are they benefitting by making me drive there three separate times? I loved Dr. Cindy Collier. She was the audiologist for a few years who cared about her patients and gave superior service. She moved up the ladder, I believe, and the service has not been consistently the same ever since. I am disappointed. I like my Phonak hearing aids. But I have been very disappointed with the personnel and service ever since Dr. Collier left the office. Today I came home from a hearing test and a cleaning. But she insisted I had to come back to get a deeper cleaning and then still wait another week for the aids. Why did she not keep them today? Give me loaners and then I come back next week to get my original ones, all nicely deep cleaned. This was never done this way before. Maybe I should charge them for my gas and time?

Ms. Guisti set up my hearing aids to my satisfaction. She is very professional and explains everything you need to know. I will continue doing business there.

Love Chad and Wendy at Miracle-ear

Janine was very informative of her products and did an outstanding job of explaining everything to me in laymens terms for my understanding.Her kindness and care was over the top.

If you want to enjoy life, you should hear what your missing! I am on my 2nd. pair after 4 years, the technology is mind boggling.I walked in and was attended to immediately and within 1 hour was back to work.When I got home and got out of the car I was dumbfounded by the sounds of the Cicadas and birds, I immediately took the hearing aids out and the sound stopped, I was so excited I set outside and worked in the yard to the sounds of nature.The staff was efficient and far more professional than the other company I seen on my first pair of hearing aids, I will be a lifelong customer to Connect Hearing.The hearing specialist, Jeanine was knowledgeable and gave me the information I needed to be on the same page to help me better choose what type of hearing aids I needed.If you have a loved one that is hard of hearing, please think of giving a gift of great importance such as hearing, you will also appreciate the fact that you will not have to repeat yourself all of the time.My wife and I have been married 36 years and I felt badly for her having to put up with me not paying attention. Thank you guys and gals at Connect Hearing in Arlington Texas.Wireless connect to my phone, my tv and to my computer via bluetooth.

The service was superb and very professional. Connect Hearing did indeed connect me to sounds not heard clearly in years.This is my 3rd pair of hearing aids but the 1st purchased from Connect Hearing .I can now hear the birds singing, a pin dropping, and my sweet wifes calling.

Thoroughly enjoyed my experience. Friendly and knowledgeable staff, gives the personal touch that so many desire. I would encourage anyone in need of hearing aids, to check them out first.

Great place to visit and have your ears checked and get all your hearing needs. Great customer service, friendly environment. I just love the office staff they are so great and very friendly,processional and all around nice. They are very good at all they do.

Cynthia Collier has far exceeded all my expectations in the three years I have been her patient. The Phonak hearing aids she fitted me with significantly improved my quality of life. Warranty service is superb. I am very glad that I came to the Arlington office of Connect Hearing, and recommend them to my friends. I am a very happy customer.

Wow! What a great, smooth experience getting my hearing aids! Dr. Collier and her staff are extremely professional and patient. I would highly recommend Connect Hearing for your hearing aid needs. Sincerely, Monica Foster

I just received my second pair of phonak hearing aids and these are just outstanding, rechargeable type, which means no more batteries, Also the blue tooth for phone calls is outstanding.. The staff at Correct Hearing is nothing but great. When the time (way down the road) for my third set of hearing aids, I know where I will be going..

I was very impressed with the technology and friendliness that Connect Hearing offered. Jeanine Giusti was extremely knowledgeable and used her expertise to provide me with the best hearing that I have had using hearing aids. Thanks Jeanine!

Thanks so much to the professionals at Connect Hearing! Cindy did a great job help me get the hearing that help me the most. Always friendly, always ready to help. Thanks again!

Really good service. I was taken care by Eric and he really did a good job, I would recommend connect hearing to everyone.

True professionals. Far superior to all their competitors.

My mother has had a great experience and can hear much better.

Very well run office. Explained everything and made sure I understood what was said!

Every time I go in, they are so pleasant and sweet. Helps me with everything I need and always been sure I understand everything .

Erik took the time to get to know me and performed a thorough assessment of my hearing and my hearing aids. I had been considering changing providers, but I’ve decided not to because of his outstanding service.

Great customer service and friendly environment!

I is very awesome Jeanine thank you

Not friendly