Needed information about replacing my phone battery. Verizon employee very helpful and professional.

I would give Zero Stars for this place. I went to this Verizon store have two new lines with my old phone number from the other carrier on Monday, but the sales JOHN wasted my 4 hours and made my old phone lines deactivated, which means I cannot use my old phone numbers while the new lines have not been set up.Firstly, he got the wrong iPhones for my order, transferred my old phone numbers to those two wrong iPhones. Then he canceled the orders and added my old number to the account of the lady who was sitting beside me. Then he canceled again and tried to activate two correct iPhones with my two numbers. After his serial mistakes, the system crashed and wasted my 4 hours. The store closed at 8 pm, but I got to stay there waiting for him later than 10 pm. Unfortunately, I got two temporary phone numbers and had been charged 4 lines under my account. Both John and his store manager Orlando( I was told Orlando is the Store Manager, but I doubt!) never apologize for this inconvenience and rushed me leaving. John( the sales) promised to recover my old line services the day after, and he never replied to me until I called him. Of course, he denied all my phone calls. I finally transfer my phone number successfully by myself with Verizon customer service over the phone. I work as a first responder and need to stand by phone calls all the time, because of them I got an oral blaming from my supervisor and affected my patients. This is ridiculous. I need to speak to the real store manager for this location, please contact me. I have to cancel all the service which I got from them.

Went to get earpods, very happy

I went to the Bowie store looking to trade in my old phone. I walked up to the door and there were 2 people in the store, after standing outside for a minute or 2 (its cold out tod) I opened the door, I did not go in but I asked the salesperson if I could come in. He very rudly said You might as well not good customer service and it made me feel unwelcomed. I turned and left, I will find another store to spend my money.

Have selections I couldnt find anywhere else love this place

My helper was brain dead. would go silent for minutes at a time on the phone. After over an hour, called it a day. Brutally stupid

This Verizon location is the best. I am always greeted with kindness. The staff is very knowledgeable. Today, Black Friday, Hawa, helped me with my purchase. She was very patient and helped me to select the best items with the best deals that fit my needs and budget. I was there a long time because I needed support to make decisions. She did not rush me or try to convince me to do or choose something just so she could move on to the next customer. I appreciate that. The manager was kind and helpful too. I overheard him talking to other customers.

Had get phone cause of life and the sales guy there was super helpful. Glad I came out of my way to this location. He had me set and out the door quicker than most drive thru places. I was super happy and plan come back when I need another phone.

The Bowie Town Center location continues to provide excellent service during these trying times. With a new store design to reduce the chance for COVID-19 transmission, I felt safe and well served 😀

Staff is very nice, but they need more training on products and systems they are using.

This is the BEST location Ive ever been to. The service is great. Everyone is caring and really talks you through the phone set up process. I was in and out of the store in less than 30 minutes. I set up my phone at home and it was so easy. This store is my new home.

Very nice, efficient service. Vino was great and explained my plan and how to port everything over to my new phone super well. A mean customer came in while we were there and the staff helped him professionally and politely. So happy with this Verizon location

They follow strict COVID social distancing guidelines.

Staff is very helpful & knowledgeable about products & many technical issues. Helped me a lot with resolving some over charges too.

I visited the store on two occasions and they were courteous and Patient and managed to help me even they couldnt. I shouldve gone back to the third party Verizon vendor that I originally brought my phone from. The next time I shop for a phone i will go to the Verizon stores Bowie Town Center location. Thank You all !

I just left this location by far the worst experience every! I walked in, no got up to greet me. I needed to switch my phone out for the replacement phone . They looked at me like I stole the phone like where did you get this phone said”huh my insurance company ”. Instead of helping me resolve the issue. They told me why It wasnt working which I knew . So they said oh no we can’t help you. Take it to apple they be able to help you. HORRIBLE SERVICE ! And these was black and white employees that treat me this way. I’ve been with Verizon for 10 years and never experience this level of costumer service. DONT GO TO THIS LOCATION! And I really didn’t wanna give them that one star

Staff was kind, helpful and extremely knowledgeable!

Good service and Friendly staff

John was the salesperson that assisted me. Hes great, made the purchase easy with no pressure but did share all the different possibilities.

You need more customer service people who dont just care about the sale.

Today (Friday) my phone suddenly became unresponsive. I tried every online fix I could find, but nothing worked. I steeled myself for a grueling two-hour customer service ordeal, then left work and headed to the Verizon store. I walked in and was promptly greeted by John Gray, a Solutions Specialist. He examined my phone, quickly determined it was dead, and arranged to get a new one to me on Monday. I was back at work after only 30 minutes. It was easy and fast – I couldn’t have asked for better.

Service @ a Verizon store isnt what it used to be. Used to be when you bought a screen protector they would put it on for you. Now you give em $30 and they tell you sorry we dont install that.

Is giving a negative star rating a thing? So, I think the issue with this store was a lack of professionalism. Most of the people there were just sitting around on their phones, not caring at all. While I dont expect someone (especially in retail) to just ooze rainbows and happiness 24/7, customer service is still very important, and it lacks SEVERELY in this store. I live close to this Verizon location, but Id honestly rather just hop on the metro to another one if this is the service that customers are UNFORTUNATELY subjected to on a daily basis. Get it together yall.

Worst customer service every!!! Ive been a Verizon customer for over 15 years - never experienced the level of disrespect from the employees and management at this location! Serviced their friends before recognizing customers signed in! Horrible customer service!!! This location - should be closed!!

Very helpful associates.

Great customer service. Got a new phone!

Not very welcoming. Employees seem to want to judge their customers rather than just do their job. Employees dress unprofessionally. Employees dont even attempt to satisfy the customer

I, and my wife, are very non tech senior citizens. We switched from Sprint to Verizon some years ago. After not being satisfied trying to work with several other stores, we ended up at this one. I have had several times when I have needed help with the phone and I have gone to this store. My problem was handled to my satisfaction in a reasonable time. While there, I have seen a couple of customers that I would have told to leave. People rush in, bust in line, raise their voice, and otherwise act rude and childish. I dont have any problem with this store, except those moron children who need to grow up and act like adults.

Merrill was great in helping with an unusual situation. Great service and helpfulness. Thanks!!

If I could give this place 0 stars, I would. The past reviews are 100% accurate. There are 15 people working but only ONE of them is ever working. 20 customers waiting in line and NO ONE HERE WORKS or helps anyone. Then, if you try to call and report their terrible customer service to the manager, they play games and have you passed around, acting confused, for OVER 15 minutes-- yes, you read that right. Verizon should start fresh in this store.

Great knowledge of phones and the way they. Work techs are great

Fast, courteous, pleasant.

Madeline was very supportive to our needs. Excellent customer service.

The team here is always helpful, but always out of the items i want to buy for my phone. I cant never buy everything also short one item.

They are convenient for the area, but not the best service thats for sure

When this store did not have what i needed.....they made some phone calls and sent me to a non_verizon stirs that had what i needed in stock. Old fashioned customer service!

We will be taking further action after the most traumatic experience of customer service ever today. The men in this store are angry, aggressive, disrespectful, and rude beyond measure! Two earlier rewiews have been removed. This message is for test purposes only. Legal advice being sought on how distraught todays visit to the store has left us

Came to get a new SIM card. Was in and out in 5 minutes. Awesome service!

Ok

The service is fine when someone waits on you, but it takes a really long time to see someone

Worst experience with customer service. I was there with my kids and wife to replace her phone and the representative Lon was so rude and very unprofessional. He was visibily angry and will not even answer our enquiries about what options we had. My kids were shocked at his tone and behavior. We politely left, and I am contemplating cancelling our accounts with verizon.

Went in with an issue regarding my device and walked out with the problem resolved. Great staff

Helped me quick and fixed my phone...

Taking to many trips to the store to get new phone to work correctly. Hopefully this is the last trip.

The slowest ever!!! The only customer service I received is from the employees who work at the door. The female rep didnt listen she kept asking me questions I gave the answer too will never come here again.

This is the worst verizon store that I have ever been to. Customer service is extremely slow even when the store is not crowded. The excuse is always that the store is understaffed.

Useless

Very knowledgeable and very helpful.

Terrible service

Went to check out phone. Repair expensive.

Always helpful.

The $350 early termination fee is minor in comparison to the lack of customer service received at this store.

Terrible service. Theres one guy at the service desk for 25 people waiting. 3 employees on their phone while the line grows. This place is causing verizon to lose business.

Service is always excellent

Found what we were looking for.

Good service

Service great fix problems

Poor selection, long wait

The slowest Verizon ever!!!!!!